Executive driepersoonskamer, 1 slaapkamer, uitzicht op stad | Een minibar, een bureau, gratis wifi, beddengoed
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Beoordelingen van Hanoi Ancient Paradise Hotel

3 out of 5
Hanoi Ancient Paradise Hotel
95 Hang Chieu St., Hoan Kiem Dist., Hanoi

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 245 van 571 beoordelingen" "
Gastenscore: 8 - Goed. 181 van 571 beoordelingen" "
Gastenscore: 6 - Redelijk. 92 van 571 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 571 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 571 beoordelingen" "

8,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch personeel!
Fantastische service van ontzettend vriendelijk personeel. Ze gaan echt ver voor hun gasten. Ontbijt was ook prima en dit geldt ook voor de kamer. Locatie is prettig, vlakbij alle goede faciliteiten maar 's nachts is het heel rustig. Ontzettend fijn verblijf gehad. Aanrader!
Reactie van Management team op 8 apr 2018
Dear Daniel, It's great to hear from you. We hope that you are having nice trip. If you have time to come back, Hanoi Old Town Hotel always welcome you back by our heart. Best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

chai and coen , thailand and holland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Right in hanoi old town same as the name
I like this hotel they r friendly walk down close to everything busy street i have room 602 good price breakfast r ok. Weelknd walking street alot of shop u can buy i realy like hanoi old own .

6/10 – Redelijk

Reinout

Positief: Netheid, staat van de accommodatie en faciliteiten

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service, price quality ok
Stayed first night here. Room OK. Great service by all employees. Would recommend.

10/10 – Uitstekend

MELODY MAX

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a friendly and convenient
4 nachten verbleven in april 2024

8/10 – Goed

Jae-jae

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
โรงแรมพนักงานบริการต้อนรับดีมาก
1 nacht verbleven in januari 2024

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
big difference between reality and pictures
There is a very big difference between reality and pictures on the website. The hotel is poorly maintained and the door lock is falling apart. Shower is weak and hard to control its temperature. Staff were quite friendly.
2 nachten verbleven in december 2023
Reactie van Hanoi Ancient paradise Hotel op 26 dec 2023
Dear Mr Anonymous,Thank you so much for your Feedback, We would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you,Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

Sabine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not many options on the breakfast but the pho and omelett that was served was really good. Nice and clean rooms, but hard to get the right temperature in the shower. Nice staff.
7 nachten verbleven in december 2023

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great choice of place to stay!

8/10 – Goed

Karla

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is a little odd. Be aware that the reception desk is on the second floor with a step staircase to get to it. There is an elevator to get to the guest rooms after climbing that initial set of stairs. But this would have been good information. Luckily there is someone that waits on the ground level to carry up the bags. The staff was very nice and helpful. The hotel location is right in the middle of some shops so it a little hard to see. it's probably 10 feet wide and blends right in to the other shops. The rooms are a little dated, not exactly like the pictures represent. But it was a fine hotel in a good location, close to the main sites. But just some things to be aware of when chosing this hotel.
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

chan

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bad experience . Too dirty and noisy.
1 nacht verbleven in november 2023
Reactie van Hanoi Ancient Paradise Hotel op 5 dec 2023
Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam. Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 – Goed

Singh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine ..but for the 20 steps to climb to reach the reception!
2 nachten verbleven in november 2023
Reactie van Hanoi Ancient Paradise Hotel op 9 nov 2023
Dear Mr Singh,Thank you so much ! We do hope to welcome you again in our Hotel. Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 – Redelijk

Adnan

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023

10/10 – Uitstekend

Miu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ホテルの方にとても良くしていただきました。 ありがとうございました。
Reactie van Hanoi Ancient paradise Hotel op 30 aug 2023
Dear Ms Miu,Thank you so much ! We do hope to welcome you again in our Hotel.Best wishes to you.

4/10 – Matig

Ke Xian

Reisde met een groep
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Overall environment is bad, the blanket is thin, window have no curtain, very bright in the morning.
1 nacht verbleven in augustus 2023
Reactie van Hanoi Ancient paradise Hotel op 22 aug 2023
Dear Ke Xian Khoo, Thank you so much for your Feedback, we would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

6/10 – Redelijk

Marina

Reisde met familie
Positief: Netheid, personeel en service
The staff are really lovely and accommodating. We arrived around 3.30pm and our room wasn’t ready yet, and we had to wait another 15-20mon. The TV wasn’t working, and the bottles in the fridge (even though there was no sign) was chargeable so we got told after we used it. There’s no fly screen in the bathroom. However there was chicken pho for breakfast which was really nice.
1 nacht verbleven in augustus 2023
Reactie van Hanoi Ancient paradise Hotel op 14 aug 2023
Dear Ms Marina,Thank you so much for your Feedback, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

4/10 – Matig

Diem

Negatief: Netheid, staat van de accommodatie en faciliteiten
Small room, noisy
2 nachten verbleven in augustus 2023
Reactie van Hanoi Ancient paradise Hotel op 14 aug 2023
Dear Mr DiemThank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family

6/10 – Redelijk

Kim

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel did not live up to the pictures online. We just needed a last minute cheap hotel for 7 hours. The staff was helpful.
1 nacht verbleven in juni 2023
Reactie van Hanoi Ancient paradise Hotel op 26 jun 2023
Dear Kim,Thank you so much for spending the time to share your comment on Expedia.We are so thankful for your votingWe do hope to have once more chance to welcome you in hotelBest regards,Hanoi Ancient paradise Hotel Team.

4/10 – Matig

Alexander

Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Ok overall, wouldn't return again
Hotel bears little resemblance to the photos online. Hotel closes doors early at night so have to ring bell, which is fine but was treated as if we did something wrong when returning. Was only 10.30 and around midnight on 2 nights. Otherwise we had a good experience but these are things to consider if looking to book. Very good location in old quarter near a lot of attractions. Breakfast was nice but small options- eggs or noodle soup. Rooms despite being bit worn had all essentials and was very clean
3 nachten verbleven in april 2023
Reactie van Hanoi Ancient Paradise Hotel Team. op 3 mei 2023
Dear Mr Alexander Hill,Thank you for your sharing comment. On behalf of all the Staff, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Hanoi Ancient Paradise HotelTeam

10/10 – Uitstekend

Tam

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staffs are very friendly and helpful, would be back in the near future.
3 nachten verbleven in april 2023
Reactie van Hanoi Ancient Paradise Hotel Team. op 25 apr 2023
Dear Mr Minh Tam Nguyen,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

YASUHIDE

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
旧市街の中にあって、飲食店やマッサージ屋さんがたくさんあり、夜遅くまで営業しているので、とても楽しめました。 ホーチミン廟やホアンキエム湖等の主要な観光エリアにも少々ありますが徒歩で行ける範囲で、楽しむことができました。 日本語は通じませんが、ゆっくり英語で話をしてくださるので、十分なコミュニケーションを図ることができました。
6 nachten verbleven in april 2023
Reactie van Hanoi Ancient Paradise Hotel Team. op 23 apr 2023
Dear Mr Yasuhide,,Thank you so much for such a fabulous words. We are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Host(s), Location, and Value!
We loved our stay here! Mr. Ryan was a fantastic host. Either able to support you, or direct you if he can't. We have been on the road for the last month and Mr.Ryan is still one of the only hosts to reach out to us first, introduce himself, and offer support. While the rooms could use a deeper clean, it was a great price, and a great location if you want a taste of the old town- and breakfast was delicious! *One small tip: if you're paying for a driver to pick you up, ensure the "waiting fee" is accurate This was the first hotel of our vacation, and we thought it fit Hanoi's charm perfectly.
2 nachten verbleven in januari 2023
Reactie van Hanoi Ancient Paradise Hotel Team. op 17 feb 2023
Dear Anonymous,Thank you so much ! we do hope to welcome you again in our Hotel.Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Stay!
I loved it here so much on my first visit that I booked it again. The rooms are lovely, just like in the photos. The room was clean and well prepared for my arrival. The location is very central and in close walking distance to everything in Old Quarter. The service was phenomenal! All the staff were extremely friendly and helpful. There’s an elevator which makes it easy to get to your room. And the breakfast was a nice bonus. All for a highly affordable price. Great hotel!
2 nachten verbleven in februari 2023
Reactie van Ms Penny op 16 feb 2023
Dear James,Thank you for sharing your Comment,We are so thankful for your voting, we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel!
Everything about this hotel was perfect for me. The room was clean and looked modern and stylish, the bathroom was clean and modern as well. The service was outstanding! There’s even a breakfast from 7-9am. That was a nice surprise. The location is centrally located. Also, the price was outstanding. I 100% recommend
1 nacht verbleven in februari 2023
Reactie van Ms Linda Nguyen op 7 feb 2023
Thank you so much for your Excellent, SirYou are so sweet, we are so happy to be known you had great time stayed with uswe do hope you will have brilliant in Hanoi of Vietnam.Wishing all the best to you and See you again,Best regards,Ms Linda Nguyen and Team

10/10 – Uitstekend

peter

3 nachten verbleven in januari 2023
Reactie van Hanoi Ancient Paradise Hotel Team. op 8 mrt 2023
Dear Mr Peter,We are so thankful for your voting. We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

Samantha

1 nacht verbleven in december 2022
Reactie van Hanoi Ancient Paradise Hotel op 9 nov 2023
Dear Samantha,We are so thankful for your voting! We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 – Goed

mai

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located perfect for weekend night market and convenient for food. Reception name miss Dào very polite, she the one make our staying was very pleasant.
Reactie van Hanoi Ancient Paradise Hotel Team. op 5 jan 2023
Dear Mrs Mai,Thank you so much ! We do hope to welcome you again in our Hotel.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

Kansala

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service is 20 out of 10! They treated us like a family and gave the best support like 5 star hotel. The location is close to local food stalls. Their breakfast was brilliant. They offer airport transfer with extra charges. The price was good. The room was clean. What can be improved is the water pressure on the 6th floor and the temperature. The shower didn't work that well and the water was either cold or too hot. Overall my family and I loved the service there. ❤❤❤❤❤❤
Reactie van Hanoi Ancient Paradise Hotel Team. op 30 dec 2022
Dear Kansala,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel in the next visit to Hanoi of Vietnam. Take care and wishing all the best to you and your Family.

8/10 – Goed

Kiem duc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In ancient city so convenient walking around easily… grab, be and gojek available as cars or motorbike. Street vendors everywhere around and street easting places as locals and authentic VN food.. Most are on streets if you want to try… Restaurants a little bit farway.. walking close to Ho Hoan Kiemm lake and city tour sightseeing bus as EV tour …
1 nacht verbleven in december 2022
Reactie van Hanoi Ancient Paradise Hotel Team. op 12 dec 2022
Dear Mr Pham Duc Kiem,Thank you so much ! we do hope to welcome you again in our HotelTake care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 – Uitstekend

Arturo Fridolino

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nicest Hotel Staff and Comfortable Stay
We had an amazing time in Hanoi. The hotel staff members were the nicest I have ever met; they made us feel at home as soon as we arrived. They gave us amazing dining recommendations and great tips for the excursions, even if we had booked them with a different agency. The room and shower were spotless, quiet, and cozy. The beds were comfortable. The location at the heart of the night market was great. The provided warm breakfast was pretty good, especially the ripe bananas and the warm pho. Overall would strongly recommend: this is a comfortable hotel with staff that will go above and beyond to make you feel at home.
1 nacht verbleven in december 2022
Reactie van Ms Linda Nguyen op 8 dec 2022
Dear Arturo Fridolino,Thank you so much for such a fabulous words, we are so happy to read your CommentIt is a big gift for us to try our best in each dayWe love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 – Redelijk

Shazia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2022
Reactie van Hanoi Ancient Paradise Hotel Team. op 9 dec 2022
Dear Ms Shazia,Thank you for choosing stay with us!We are so thankful for your voting. we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

4/10 – Matig

Hidetaka

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
朝食はフォーとパンとジャムとバナナぐらいしかない。タンパク質はフォーの鶏肉だけ。野菜はフォーの野菜だけ。交通の激しい道路に面しておりクラクションがうるさく、耳栓なしでは寝れない。洗面台の排水が悪すぎて、一時間経っても全部流れきれないぐらいだった。他の部分は普通のホテルと同じポテンシャル。
2 nachten verbleven in november 2022
Reactie van Ms Linda Nguyen op 8 dec 2022
Dear Hidetaka,Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 – Goed

Kristina

1 nacht verbleven in november 2022
Reactie van Ms Linda Nguyen op 8 dec 2022
Thank you so much ! we do hope to welcome you again in our HotelBest wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 – Redelijk

James

Positief: Personeel en service
Negatief: Voorzieningen
Like most places in Old Quarter it is at the center of attractions. The staff are friendly and do their best to assist you with your needs. It's a cozy place and noise will echo.
Reactie van Ms Linda Nguyen op 8 dec 2022
Dear Mr James,Thank you for sharing your Comment,We are so thankful for your votingwe do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 – Goed

Yotaro

Positief: Personeel en service, voorzieningen
入口がわかりにくい、フロントが２階なので荷物運ぶのが大変、そのうえ階段狭い。２階からはエレベーターが有る。空港まで30万ドンで送ってもらった
3 nachten verbleven in oktober 2022
Reactie van Ms Linda Nguyen op 16 okt 2022
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

10/10 – Uitstekend

Braydon

3 nachten verbleven in oktober 2022

10/10 – Uitstekend

BRIAN MUKETOYI MUNDANDWE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old Quarter Hanoi - Our stay
We had an amazing time staying at the hotel. The staff is very friendly and helpful especially with matters that require local language. The location is also convenient, just a stone throw away from the Night Market which takes place every evening starting Fridays all through to Sundays. Generally, its a great place located in Old Quarter Hanoi.
11 nachten verbleven in september 2022
Reactie van Ms Linda Nguyen op 16 okt 2022
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

2/10 – Ontzettend slecht

Hana

1 nacht verbleven in mei 2022
Reactie van Ms Linda Nguyen op 31 mei 2022
Dear Valuable Guest, Thank you so much for your Feedback, On behalf of all the Staff, i would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Ms Linda Nguyen Hotel Manager

8/10 – Goed

Vincenzo Lorenzo

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Pear in Hanoi?
It’ll ok for a couple of nights. The staff is really friendly and keen to help. The structure needs probably a freshen up. Overall a positive experience. The position is perfect.
2 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room was clean, staff was nice, and basic amenities were provided which was a plus. Only complaints are that the water pressure for the bum gun was too high, the air conditioner remote wasn't working properly, and their tour packages weren't the best.
3 nachten verbleven in januari 2020

8/10 – Goed

phillip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solo traveller.
I picked the hotel mainly as I was in the Old Quarter The hotel is clean and ideal for visiting Hanoi. Staff were very friendly and the pick up from the airport was ideal and saved me any hassle. Would stay again
4 nachten verbleven in januari 2020
Reactie van Management team op 10 jan 2020
Dear Mr Philip, Thanks so much for leaving us a pretty good review. We all hope you have a chance to come back and promise to serve you with much better service. All the best,

6/10 – Redelijk

Daniel A

Positief: Netheid, personeel en service
2 nachten verbleven in december 2019
Reactie van Management team op 5 jan 2020
Dear Mr Daniel, Firstly, I would like to say thanks so much for choosing our hotel during the time staying in Hanoi. It’s not a long time but you can support us a lot. We are really appreciated. Mr Daniel, you know we are in improvement process, so sometimes there has something going wrong. May I know during the time staying with us if there has anything making you uncomfortable and inconvenient? If there has, please share with me, your words are really important for us to make our service better. Hopefully, you have a great time throughout Vietnam and wherever you go. If you have time to come back, Hanoi Old Town hotel always warmly welcome you by our heart. Sincerely,

10/10 – Uitstekend

CHOONGHEE

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goooooood
goodman goodplace
1 nacht verbleven in december 2019

4/10 – Matig

Diana, Seattle

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff is the only positive about our stay. The room provided was not as pictured. I booked a room with three beds and instead we got two beds, and a fold up mattress on the floor. One of the beds had yellow stained sheets and the towels were also super old. The room was moist like it was moldy.
2 nachten verbleven in december 2019
Reactie van Long (Mr.) op 5 jan 2020
Dear Mrs Maria, I am Long Pham - Manager at Hanoi Old Town Hotel. Firstly, I would like to express our sincere thanks for staying with us during the trip to Hanoi. Besides, I am really sorry for your not good experience with our services. In fact, we know that there still have some weaknesses needed to be improved and the management team will run a renovation in this February to change the old furniture to the new one. So if you have a chance to come back,we are really happy to welcome you with much better services for sure. Happy New Year and we wish all the best for you and your family. Sincerely,

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
화장실에 뜨거운 물이 나오지 않았습니다. 방도 예약한 방과 달랐습니다. 시설은 가격에 비례한다는걸 깨닫고갑니다
1 nacht verbleven in december 2019

10/10 – Uitstekend

Yoichi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2019
Reactie van Management team op 5 jan 2020
Dear Mr/Mrs Yoichi, Thanks so much for choosing our hotel during the time staying in Hanoi city. It's great to hear from you, especially when seeing your brilliant review. We are really appreciated. All the best for you and your family. Sincerely,

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good experience
Great location in the Old Quarter close to everything. The room was clean and spacious. The staff were very friendly and helpful. I would stay there again
5 nachten verbleven in december 2019
Reactie van Management team op 19 dec 2019
Dear Mr Paul, Thanks so much for choosing our hotel and leaving us such a great review. It helps us and our business a lot. Big motivation for the staff as well. We wish all the best for you and your vacation. Look forward to seeing you next time. Sincerely,

10/10 – Uitstekend

Chan, Singapore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located strategically at heart of Old Quarter, just 2 min to Night Market, 5 min to Dong Xuan Market and there are also streets of shops and eateries around. The Beer corner is also only 10 min walk and 15min to Koan Hiem Lake too. There is the main street just outside the hotel and therefore the area is brightly lit and feel safe even if we returned late. Hotel rooms are considerably clean, spacious and therefore comfortable. My children whom normally were very picky on the hotel environment, liked this room. Given the price we have paid, i would think it was really worthwhile especially because of its location too. There were minor feedback on the rooms eg. Bathroom has no lock and the full flooring get wet after showering, the towels and bedsheets were rather old etc. You may want to use yr own towel if you cannot accept the faded towel. However these will not let me thinking about giving them a lower rating. The hotel also provided the day tour booking and no complaints on their arrangements. We were satisfied with their service too.
8 nachten verbleven in december 2019
Reactie van Management team op 19 dec 2019
Dear Mrs Chan and family, Thanks so much for taking your time to leave us such a brilliant review. Also thanks for your feedback and we can see our weaknesses to make the service in order for the next customers. We are really appreacited and hope to see you again. We are 100% happy to serve you again, of course with much better service. All the best,