Een minibar, een kluis op de kamer, een bureau, geluiddichte muren
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Beoordelingen van Hanoi Panda Hotel

2.5 out of 5
Hanoi Panda Hotel
9A Hang Mam Street, Hoan Kiem District, Hanoi

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 503 van 784 beoordelingen" "
Gastenscore: 8 - Goed. 122 van 784 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 784 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 784 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 784 beoordelingen" "

8,4/10

Netheid

9,2/10

Personeel en service

6,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jos

Positief: Personeel en service, comfort kamer
2 nachten verbleven in mei 2019
Reactie van minh op 7 jun 2019
Thanks you so much

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitzicht, en prijs 123456789123456789123456789123456789123456789
2 nachten verbleven in februari 2019
Reactie van MINHNGUYEN op 6 mrt 2019
Thank you very much.we hope to see you again

2/10 – Ontzettend slecht

Hana, Rotterdam

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Niet voor herhaling vatbaar
Na het zien van de fotos online en gezien de locatie leek het me wel een prima hotel. Voor het bedrag wat we hadden betaald had je ook niet veel beter kunnen verwachten maar we hadden ook niet gedacht dat het zo vies zou zijn. Er hing een hele nare lucht, de badkamer en kamer waren ook smerig. Het leek niets als op de fotos..enige goede was misschien de locatie en het personeel was aardig..
3 nachten verbleven in september 2018

4/10 – Matig

andre

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel kan wat modernisering gebruiken. Veel verkeerslawaai

6/10 – Redelijk

Els en Ruud, nederland

Positief: Personeel en service
Negatief: Comfort kamer
Eenvoudig hotel met aardige gastheer
Een simpel hotel, midden in het oude centrum, wij hadden een rustige kamer. Eigenaar was behulpzaam en vriendelijk.

2/10 – Ontzettend slecht

Cindy

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Avoid this hotel. The pictures on the website DO NOT represent what the condition of the hotel is currently. It is very run down and the only reason we stayed a second night was because I was sick all day the 1st day. The bathroom water pressure is none existent, we weren’t given a wifi password, no toilet paper, you need to turn on a switch for hot water which we also weren’t told about. This is a terrible rundown place and not worth the price they charge. We went to a different hotel in Hanoi for the same price -don’t settle for this. There are many nicer places to stay in Hanoi for the same price. Don’t go here. Seriously . The fellow at the desk is very pleasant. The hotel is difficult to find and the Grab drivers search for it because the hotel is really a travel agency with a set of back stairs (no elevator to go up 3 or more flights of very narrow stairs) to some very dumpy rooms. Marks on the walls. The ceiling light had been removed and wires Left dangling as well as the light on the wall removed with wires dangling. Worst place we stayed in our 5 week Southeast Asia trip.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

NK

5 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Kris

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

daniele

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The photos on the web do not reflect the real status of the hotel, that seems almost abandoned. We also had to ask for soap and towels (because the one in the room was wet...) and they gave us one old wirh a big hole.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

bernard

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sent us to the top floor. Hard to climb the stairs but changed to 2nd floor after my complaint Towels were rags Bathroom faucet not working due to calcium buildup No shower curtain or such to keep water contained No breakfast as promised Noisy construction next door at 645 am Bed was already exhausted no foam just wire spring feeling Ratings said very good but this was completely wrong Rating should be poor Seems they might have had better rooms there but maybe only for the locals ! 😡 Was cheap but considering where it is ( Vietnam) I’ve seen much better for less !
3 nachten verbleven in december 2023

8/10 – Goed

Sandra

Positief: Netheid, personeel en service en comfort kamer
Very affordable hotel with a great location. The staff were awesome and even allowed us some flexibility with our booking. They also gave us a great deal on a Halong Bay cruise.
7 nachten verbleven in november 2023

6/10 – Redelijk

Rebecca

Reisde met familie
Basic accommodation. Room type we had booked not available when we arrived, but after a bit of time, managed to swap around to provide it
1 nacht verbleven in november 2023

4/10 – Matig

Tiana

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very noisy building and surroundings. Construction noise was very loud during the day, and the door did not stop sound from inside the building as it did not cover the frame. Staff were friendly. Works for a place to (sort of) sleep but that's it. Couldn't stay in the room during the day due to the noise. Could feel the springs in the bed, uncomfortable.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jorgen

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Ingela

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible stay!
Hemsk upplevelse! Använde handfatet och vattnet kom rakt ner på golvet. Skrik i korridoren på natten, mycket lyhört! Inget fönster, 3: e vån ingen hiss. Enda som var bra var madrassen.
1 nacht verbleven in oktober 2023

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Michael

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place!
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Andreas

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value, great service
Great value! Just as expected.
3 nachten verbleven in juli 2023
Reactie van Philip Minh op 10 aug 2023
Dear Value guestThank you very much for your stayed at our hotelYour pleasure is our cuccess, hope could se you again in HanoiBest regards

10/10 – Uitstekend

Ben

1 nacht verbleven in juni 2023
Reactie van Philip Minh op 10 aug 2023
Dear Value guestThank you very much for your stayed at our hotelYour pleasure is our cuccess, hope could se you again in HanoiBest regards

4/10 – Matig

Vileth

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel needs to fix and upgrade many things No water moor light looks scary smell I have to stay in another hotel
1 nacht verbleven in mei 2023
Reactie van Philip Minh op 10 aug 2023
Dear Value guestThank you very much for your stayed at our hotelWe are so sorry about annoying during your stay, thank you very much for your feedback, We will change and complete the facilities as soon as possibleHope we could serve you next timeBest regards

2/10 – Ontzettend slecht

Lucy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2023
Reactie van Hoàng Long op 14 jun 2023
Dear Bạncám ơn bạn đã đặt phòng tại khách sạn chúng tôinếu điều gì làm cho bạn và người nhà bạn không hài lòng mong bạn thông cảm nhưng bạn lên xem lại nhận xét của bạn từ người nhà của bạn song mới kết luận

10/10 – Uitstekend

Ariana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are really lovely here. Although the hotel is a little far away from shopping there are loads of cafes and yummy restaurants around. We only stayed for one night but I would really recommend this place as it is clean, tidy and super affordable. They were also generous with water which is a plus!
1 nacht verbleven in mei 2023

8/10 – Goed

Celia

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Excellent service!
Hôtel très bien situé, à distance de marche de la plupart des activités. Le propriétaire est très avenant et sympathique. Quelques rénovations dans les chambres seraient nécessaires, mais le lit est confortable. Nous avons bien aimé notre séjour.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a great value accommodation for the old quarter - close to all the attractions. The owner is really friendly and we had the best breakfasts in Vietnam while we were there. Lots of tasty fresh fruits and delicious baguette with tea/coffee. Very filling! If you’re vegetarian make sure you tell him in advance. He is happy to arrange this and tries hard to keep his guests happy.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Marilyn

3 nachten verbleven in april 2023

6/10 – Redelijk

Emilie

Positief: Personeel en service
Ok stay for 1 night
Thé staff is nice and helpful but room was not perfectly clean, and also very noisy. Some curtains were missing on the windows
1 nacht verbleven in april 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
Location!
The location was great! I stayed another hotel first 2 nights. Panda Hotel is lots better. Only problem is no lift. I stayed at 6th floor. There were free fruit on the reception desk. That was very nice.
1 nacht verbleven in april 2023

8/10 – Goed

CJ

Reisde met een groep
Positief: Personeel en service
Budget hotel. Very welcoming, bit too dated.
It’s a budget hotel. The location is excellent, the guy Ming who runs the hotel is so helpful and friendly. He gave us bottled water and free fruit each day. The rooms are run down, basic and the bathroom was not the cleanest however it worked for us. I was in the 6th floor with no elevator so not suitable for everyone but i saw it as a daily challenge.
5 nachten verbleven in maart 2023
Reactie van Philip Minh op 10 mrt 2023
thank you my friendsurely the above will not be there when you come back next timenice to meet you again

6/10 – Redelijk

Tam

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
At a prime location in the old quarters area of Hanoi! On the weekends, the area is blocked to cars (lake Hoan Kiem Beer St are w/in walking distance). It’s difficult for taxis to pick up at the hotel entrance (ask the employee at the front to call a taxi if you don’t have a VN #/sim). Taxis often pick up at the corner on the left when you exit. A lot of great restaurants/cafes nearby, I didn’t get a chance to visit many, but they seem to be open during normal business hours unlike Saigon. Facilities of the hotel itself disappointing. This hotel is perfect if you only need a place to rest. It’s an old building so no elevator staircase is narrow/steep. The doors are opened w/ keys, and so AC/laptops being charged can technically be left on. Though clean, towels/bedding need updating as there are stains and holes. Electric kettle, toothbrushes, a bureau/closet and an old mini fridge available. AC works well, Hanoi is still humid though the weather is nice/cool. No windows in small rooms. Mixed feelings on customer service. The driver that picked us up from the airport was very patient, my international flight had been delayed but I think the hotel only told him about the people in my group that were arriving domestic. They messaged me on the expedia app and responded fast. When we arrived late at night, our room for 3 was booked so I slept on the floor of a room for 2, not sure if it was Expedia’s fault or the hotel’s. We didn’t end up booking any tours with them.
6 nachten verbleven in februari 2023
Reactie van Philip Minh op 10 mrt 2023
hiThank you for booking at our hotelThank you for your helpful review so that the hotel can fix it to make the hotel better and betterbest regards.

2/10 – Ontzettend slecht

Mohammad

Reisde met familie
It was a terrible and unfortunate experience. We couldn't enter Vietnam due to some issue in visa. But the hotel did not refund us, rather took all 3 nights payments. It was simply unfair. We communicated with Expedia team and they said they're working on the matter with the hotel. Let's see what comes up. What the hotel did was so unprofessional and unfair. Hopefully they'll understand this. Hopefully Expedia will also be able to help us get the refund. We may post update again here. For now, our experience is terrible with this hotel.
3 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Binh

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a guesthouse, not a hotel as indicated on the name. It is old and quite dirty with a lot of mosquitoes.
4 nachten verbleven in februari 2023
Reactie van philip op 6 feb 2023
Thank youi think if next time you try to pay more to get better service.

2/10 – Ontzettend slecht

sihu

1 nacht verbleven in januari 2023
Reactie van Philip Minh op 6 feb 2023
Thank you for your reservation.there is something that makes you not satisfied we will do better in the futurebest regards.

8/10 – Goed

Stian

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2022
Reactie van Philip Minh op 13 nov 2022
thank you so much

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ガッカリさせられました。
朝食つきというので朝に聞いてみたところCovid-19の為、提供していないとの事でした。朝食付きで予約受付するのは問題では？ 　日中、外出する前に携帯を充電し、飲料を冷やしていたのですが、ブレーカーを落とされました。 受付の後ろにスイッチがあって、そこで入切しているのでしょうが、そこまでして節電しなくても・・・こっちも電気入っているつもりで行動してるのに・・・
2 nachten verbleven in augustus 2022
Reactie van philip op 12 aug 2022
Thank you for booking at our hotel. First of all, we apologize for not making you satisfied. Then we thank you for your feedback so that we can try to do better in the future. future Best regards

10/10 – Uitstekend

Ellee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Based on the (very cheap) price, I knew this was not going to be a 5 star hotel but the facilities were good enough for the super cheap price. But most of all the owner (?) was sooooo helpful and so friendly. I had booked several trips online but he ended up helping me rebook for WAY cheaper. I really appreciated him :) If you want a super boojie stay, this isn’t your place. But if you’re looking for a budget place with kind and super helpful worker - then this place is for you :)
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Host was friendly and helpful
1 nacht verbleven in juli 2022
Reactie van Philip Minh op 24 jul 2022
Thank you so much Bryan Best regards.

8/10 – Goed

Gurdeep Singh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in mei 2022
Reactie van philip op 7 jun 2022
Thank you so much we hope to see you again.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Mauvaise expérience
Chambre sans fenêtre, sale (ménage probablement pas fait depuis longtemps), sentant le moisi. Salle de bain vétuste, limite insalubre avec remontées d’égouts. Pour le service, bon à savoir, je suis arrivé à 21h et je voulais garder la chambre le lendemain jusqu'à 18h => moitié prix jusqu'à 16h et plein tarif après. ça m'a dissuadé de payer d'avantage pour ce lieu. Petit déj correct et service bagagerie sans supplément.
1 nacht verbleven in februari 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Read all the other 1 stat reviews there spot on.
1 nacht verbleven in januari 2020

2/10 – Ontzettend slecht

Jayanta Kumar

1 nacht verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
First off:. The owners are very kind and helpful. The location is great. The challenge comes with the facility. I was there two different days and had different rooms. The first room was covered in dust and had no toilet paper. The second room wasn't as dusty. The rooms are in serious need of some updating. Walls, bathroom fixture The place can be very loud. Not from the traffic outside but from people talking. The place is an echo chamber. Both beds were very comfortable.
1 nacht verbleven in december 2019
Reactie van Mr Minh op 29 dec 2019
Thank you for booking hanoi panda hotel Thanks for your comments, so we can do better in the future Best regards.

6/10 – Redelijk

YOUNG HOON

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
별로에요
엘베도 없는 6층에 창문도 없는 조그만한 방 별로임
1 nacht verbleven in december 2019
Reactie van philip op 18 dec 2019
Hi thanks you very much.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service
Lack of amenities. Old towels totally unhelpful staff. Do not stay here
1 nacht verbleven in december 2019
Reactie van Minh op 4 dec 2019
Thank you for staying at hanoi panda hotel Thank you for your review of hotel staff, we talked to the staff and heard the feedback from the staff about you not being very positive, do not let the string to enrich our staff. We have been working together for a long time, and we understand very well, but if you feel your comments and advice to everyone you have made your name public, you do not have to be as vague and anonymous as so. Thanks.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ming is very helpful. Great guy, I will stay 2 more days
1 nacht verbleven in november 2019
Reactie van MING op 26 nov 2019
Good everning Thanks you so much my fiend have good time at our hotel

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
ฺBad airconditioning No drinking water and dusty furniture
3 nachten verbleven in november 2019
Reactie van PHILIP op 24 nov 2019
Thank you for booking hanoi panda hotel Many thanks for your evaluation information, we will try to do better in the future Best regards

8/10 – Goed

bb

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Location: Very strategic location, walking distance to sightseeing sites. Quiet at night, good place to stay if you want to have good sleep at night. Price and facility condition: I would say it is good value for money. The location is near old quarter, building and facilities are bit old but cleanliness is very good. Staffs: Mr Minh and his sister are very friendly, polite and helpful. They speak pretty good english. Overall: My family are happy with the stay (5 nights).
5 nachten verbleven in november 2019
Reactie van Mr Minh op 21 nov 2019
Hi Thanks you very much.thanks you for you stay at Hanoi Panda hotel see you on march 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van Philip op 10 okt 2019
Thanks you so much we hope to see you again Best regards

8/10 – Goed

RYO

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
ホテルの方が非常に親切。部屋自体は綺麗ではない。泊まる前に部屋を確認できれば良いかも。
窓部屋ではなかったことと6階だったたのが残念(エレベーターなし)ただ値段が安かったのでまぁ、こんくらいかと納得。ホテルの受付は背の高い若めのお兄さんに彼の妹が手伝っている感じ。2人とも親切心に溢れる方でとても良かった。オススメの場所を教えてくれたり、ハロン湾のツアーの予約もしてくれた。(ホテル兼ツアー会社) 妹さんは日本のアニメ好きで日本に興味がある感じの子で愛嬌のある子。お兄さんは近くのマッサージ屋や次の日に泊まるホテルまでバイクで乗せて行ってくれるなど非常に優しく紳士的な方だった。
1 nacht verbleven in september 2019
Reactie van Philip op 17 sep 2019
Good morning Thanks you my brother . We hope to see you again どうもありがとう

8/10 – Goed

kuu, 日本

Positief: Personeel en service, voorzieningen
旧市街の宿で、古さは否めませんが、タンロン水上人形劇場まで徒歩10分弱くらいと立地は良いと思います。 ノイバイ空港から公共の86番バスでロンビエンバスターミナルで降り 徒歩15分弱位でした。
2 nachten verbleven in augustus 2019
Reactie van Philip op 10 sep 2019
Thanks you so much see you next time Best regards

6/10 – Redelijk

KImsy

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Do not expect fancy room. rooms without windows they tend to get humid over time. Breakfast was good, loved the thin sliced pineapple.
2 nachten verbleven in september 2019
Reactie van philip op 10 sep 2019
Hi Thank you for booking hanoi panda hotel Thanks for your review information. We will try to improve the room better in the future Best regards