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Beoordelingen van L'Heritage Hotel

4 out of 5
L'Heritage Hotel
39-41 Hang Ga Street, Hoan Kiem Dist, Hanoi

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 402 van 705 beoordelingen" "
Gastenscore: 8 - Goed. 198 van 705 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 705 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 705 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 705 beoordelingen" "

9,0/10

Netheid

9,4/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service! Bed was very comfy. Staff was very cordial. I highly recommend this hotel. Everything was perfect, great level of service. We felt like in much more luxurious hotel. The location was absolutely perfect.
1 nacht verbleven in januari 2019
Reactie van Minh Thu op 16 jan 2019
Dear Valued Guest, Thank you for choosing us and the time you have taken to review us. We are delighted to read your comments that highlight many positive aspect of hotel. I am sure that your positive feedback is a great source of motivation for my entire team and I will be sure to share your comments with the team. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Many thanks and best regards, Minh Thu Sale Team

8/10 – Goed

Kristel

Positief: Netheid, personeel en service en comfort kamer
De kamer was netjes en proper. De badkamer daarentegen was aan de kleine kant en mijn man (1,90m) kon niet onder de douche. Het ontbijt vond ik eerlijk gezegd aan de karige kant voor een 4* hotel. Het personeel was wel zeer vriendelijk enbehulpzaam. De ligging was prima.
2 nachten verbleven in september 2017

8/10 – Goed

NIERMALAWATIE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel drukke buurt, personeel heel behulpzaam, ontbijt is redelijk, en nachtmarkt is ook in de buurt
3 nachten verbleven in augustus 2017

10/10 – Uitstekend

Hallen, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Hotel
We love the Hanoi L'Heritage Hotel. We were so lucky to stay at this hotel! It was simply an exceptional experience! The room was a good size and the bed, one of the most comfortable! Breakfast is well done. There is a buffet with a nice selection. In addition, there is an a la carte that is included in the price! The staff were just wonderful! They responded to all of our questions with solutions and a smile! They are really the key to making this an 'over the top' experience! Beautiful SAPA booking tour from staff.

10/10 – Uitstekend

Emirek, Prague

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent!
Excellent value for money. Extremely accommodating and friendly staff. Beautiful SAPA tour from staff. Would definitely stay here again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect Hotel
Their airport car service was on time and efficient. The staff was friendly, helpful, and nice. The breakfast had every imaginable food item you could ever want, and it was delicious. The hotel arranged two fantastic tours for us. Our guides each day spoke excellent English, the cars were safe, clean, and air conditioned, and the drivers were cautious and experienced.
Reactie van Cuong op 19 jul 2016
We are beaming with pride as we have your positive affirmations for our services and all we have done to assist you. It is such an incredible feeling to achieve your beautiful compliments. I will let our whole team know that they greatly contributed to the overall success of your stay and their hard work has been appreciated and noticed. We are looking forward to welcoming you back soon again. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Location and friendly staff
The location of the Hanoi L'Heritage hotel is convenient and nice, it is easy to reach sight-seeing spot. The hotel is clean and comfortable, breakfast is delicious. The brightest point of the hotel is the staffs' helpful and friendly attitude. Special thanks to Anne and her staff, with their kindness and useful information add much color to our trip. I would surely recommend my friend to stay in this hotel if they visit Ha Noi.

10/10 – Uitstekend

brown

1 nacht verbleven in oktober 2023

8/10 – Goed

raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Aaron

4 nachten verbleven in maart 2023

8/10 – Goed

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was first-rate. The breakfast spread was good & varied, and the views from the roof-top breakfast room were really nice. The location is in the heart of the old district, which is a plus. That means the hotel is an easy walk to sites, as well as shops and places to eat. The problem is the street noise. If you stay in the back of the hotel, there's less noise but also a small window & no balcony. If you stay in the front of the hotel, you get large windows & a lovely balcony, but you hear the cars honking all night -- unless you stay on the 7th floor. The 7th floor front room is really the best bet -- you get a wonderful balcony, large windows, and reduced street noise. You have to pay extra for it, but it is worth it.

10/10 – Uitstekend

Mohamed

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

4/10 – Matig

William

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Disappointingly shabby. Many comparable hotels in the area with lower rates; many similarly priced hotels in better shape. We were one night and out. Next time, elsewhere.
1 nacht verbleven in juni 2022

8/10 – Goed

jong

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was transferred to L'hertitage Diamond. Offered upgraded to Deluxe room whick was great.staff was English spoken polite helpful and nice.very Near st Joseph Church which was magnificent. Walking distance to the lake which near to many eateries n clubbing place. Will definitely recommend.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice location, elegant, clean and comfortable. The staff were all very friendly and helpful. Breakfast in the morning had many options and was delicious. Only regret was that I couldn't stay longer!
6 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr freundlicher Empfang, ruhig trotz zentraler Lage
1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with great staff. Good location - walking distance from night market. Good dining places at walking distance. Enjoyed my stay.
1 nacht verbleven in augustus 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
The location was great - the room(s) not so great . We had family interconnecting rooms - whilst the kids room was quite spacious with window & ok bathroom , our adjoinging room smelt damp/musty with no windows ( prob why it smelt damp / musty!) Quite noisy with " echoing " , loud corridors and lots of smoking in rooms ( which permeated the hotel ) even though rooms were Non smoking . Changed our planned return visit to another hotel .
2 nachten verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
2 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Yi Fen

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We were waiting over 45 minutes for pick up at airport. The room is
1 nacht verbleven in december 2019

2/10 – Ontzettend slecht

Véronique

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is great location and convenience in the center of old quarter. The walking street is closeby and all day tours have free pickup form this place. There are some indian restaurants between 5-10 min walk. The hotel also arrange for the Ha Long Bay cruise which was cost effective and also seamless. Kudos to the receptionists that took care of the family trip!
1 nacht verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
In zentraler Lage. Zimmer war ok , Klimaanlage war laut und alt und konnte nachts nicht laufen sonst wäre es zu laut. Sauberkeit war ok, Badlicht zu schwach, Fön eine erhöhte Gefahr.
3 nachten verbleven in november 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Specifically ordered twin beds but when I got to the hotel we were told sorry fully booked and only double bed left!
1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of Hotel L'Heritage is very central, convenient close to everything. Staff is very helpful and welcoming. We had a nice room with 2 beds in the back, so very quiet. Buffet breakfast very satisfiying, except they did not have espresso machine and I need my espresso or Latte in the morning. I would recommend this hotel which is also not expensive.
1 nacht verbleven in november 2019

8/10 – Goed

Mira, Los Angeles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and helpful staff. Good location. Breakfast is good and it is free.
1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very central, and excellent customer service from the staff. James went out of the way to help us.
1 nacht verbleven in oktober 2019

6/10 – Redelijk

André

1 nacht verbleven in september 2019

8/10 – Goed

V

Reisde met familie
Positief: Personeel en service, comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is beautiful and in a very good location. Unfortunately when we arrived we were told that we should go to the sister hotel at a better location. we had not slept and went along with this but soon realised it was not a better hotel at all. We went back several hours later and the wonderful manager upgraded us and arranged for all of our luggage to be collected. Would recommend the hotel but do not let anyone talk you into going to another hotel!
1 nacht verbleven in augustus 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in juli 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 – Goed

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Familietur Vietnam.
Familie på 5 - rundrejse i Vietnam. Stop i Hanois gamle bydel. Ligger lige hjertet af den gamle bydel. Hotellet fint og rent. Havde booke to værelser med connecting doors. Fungerede rigtig fint. Dog ingen vinduer i nogle af værelserne. Store og fine værelser. Morgenmaden lidt sparsommelig. Begrænset udvalg - men ok.
1 nacht verbleven in juli 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service
Dès notre arrivée, nous avons été très bien accueillies par le personnel. On nous a demandé ce que l’on comptait faire et on nous a proposé un itinéraire pour le jour même et le lendemain. A chacune de nos entrées/sorties on nous demandait si tout était à notre satisfaction. La chambre était bien mais avec une fenêtre qui donnait sur un mur.
2 nachten verbleven in juli 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Geverifieerde reiziger

大きな問題の無い無難なホテル
安かったので良かったのですが、期待以上のものはあまりありませんでした。思ったほど豪華さや清潔感が無かったのが残念でした。ただ立地も良いですし、大きな不満と不便はないので、コスパ重視の方にはオススメです。
3 nachten verbleven in juni 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unbelievable service
When we first checked in, we were not happy with our room - it had a strong odor and it was very dated. We told the front desk and the manager (Emmanuel) came out. He couldn’t have been more friendly, helping, and understanding. He said this hotel was about to undergo renovations and they would move us to their Diamond hotel. Our new rooms were outstanding and the service was always amazing.
4 nachten verbleven in juni 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
アクセス良好で便利なホテル
そこそこ快適でした。朝食、部屋、スタッフ、サービスいずれも大きな問題はありません。主要観光地や買い物するにも便利な場所にあるのでオススメです。もう少し清潔感があると更に良いと思います。
2 nachten verbleven in juni 2019
Reactie van Van Anh op 19 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Geverifieerde reiziger

コスパ重視の中級ホテル
コスパは良いも思います。宿泊費にひかれて宿泊を決めました。清潔さや快適さも不満の無い程度に泊まれます。周辺のアクセスも悪くないですし大きな申し分は何もありません。
1 nacht verbleven in juni 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

4/10 – Matig

kevin

2 nachten verbleven in juni 2019

10/10 – Uitstekend

NelsonYong

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Strategically located. Walking distance to night market, beautiful Hoan Kiem Lake, etc. Many street food stalls available too
1 nacht verbleven in mei 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Personnel courtois et extrêmement avenant L hotel a besoin d un peu d amour par contre, quelques reno s’imposent
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional helpful staff led by a very friendly a
Very helpful staff gave us complimentary breakfast as we arrived early and could not access our room They also arranged do we could leave luggage after checkout as we had late night flight and for us to use spa to shower and change in evening befor leaving They could not have been better , excellent hospitality
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Dr

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and I use it for both personal and business travels. The staffs are super friendly and helpful. Hotel also provide complimentary breakfast. Rooms are nicely furnished and well - maintained. Highly recommended!
1 nacht verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Personeel en service
フロントやドアマンが親切で良かった。浴槽が無いのが残念。
3 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in april 2019
Reactie van Van Anh op 23 apr 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sale team

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice and friendly. Location was great.
2 nachten verbleven in april 2019
Reactie van Van Anh op 23 apr 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome service, awesome staff...we were really happy about all of their help. I think there is nothing that their can improve. Thanks again guys.
1 nacht verbleven in april 2019
Reactie van Van Anh op 23 apr 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sale team