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Beoordelingen van Rainbow Towers Hotel And Conference Centre

4.5 out of 5
Rainbow Towers Hotel And Conference Centre
Pennefather Avenue, Harare

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 57 van 224 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 224 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 224 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 224 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 224 beoordelingen" "

7,4/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Thea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2018
Reactie van Samantha op 18 mei 2022
Thank you Thea for your feedback. We hope to see you soon

10/10 – Uitstekend

Peter, Horst

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Uitstekend om gasten te ontvangen
Kamers zijn net en zuiver. Ietwat verouderde badkamer. Geweldige WiFi.

4/10 – Matig

Rene, Lusaka

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
achterstallig onderhoud...
een hotel dat nauwelijks is onderhouden, de lobby is OK, maar de staat van de kamers is allerbelabberdst. Gelukkig is het personeel vriendelijk en behulpzaam.

8/10 – Goed

Abigail Pedzisay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
1 nacht verbleven in maart 2024
Reactie van samantha op 26 mrt 2024
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 – Redelijk

Edwin

Negatief: Personeel en service
3 star
1 nacht verbleven in maart 2024
Reactie van samantha op 18 mrt 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 – Uitstekend

Sarudzai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van samantha op 18 mrt 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 – Redelijk

Isaac

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Air conditioning not working in the room.
6 nachten verbleven in januari 2024
Reactie van samantha op 22 jan 2024
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 – Uitstekend

Enjoy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van samantha op 22 jan 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 – Goed

Osman

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van samantha op 22 jan 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 – Redelijk

Edwin

Reactie van samantha op 19 mrt 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 – Matig

Maria, Lexington

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
5 nachten verbleven in december 2023
Reactie van samantha op 18 dec 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 – Uitstekend

Ryan

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Rooms were very modern and staff very helpful
1 nacht verbleven in november 2023
Reactie van samantha op 1 dec 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 – Uitstekend

Amalie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van samantha op 1 dec 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 – Ontzettend slecht

Pardon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
eletric jag not working
1 nacht verbleven in oktober 2023
Reactie van samantha op 31 okt 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 – Goed

Kjell

Zakenreiziger
Positief: Comfort kamer
Bättre hissar
Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.
2 nachten verbleven in oktober 2023
Reactie van samantha op 27 okt 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into that and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 – Goed

Edwin

1 nacht verbleven in oktober 2023
Reactie van samantha op 27 okt 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 – Goed

Peter

Zakenreiziger
Positief: Voorzieningen
Friendly staff who know me from previous stays.
1 nacht verbleven in oktober 2023
Reactie van samantha op 27 okt 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 – Uitstekend

Abby, Lusaka

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Centrally located hotel with ample parking, friendly staff and good food.
1 nacht verbleven in augustus 2023
Reactie van samantha op 27 sep 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 – Uitstekend

Isheanesu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in augustus 2023
Reactie van Samantha op 17 aug 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 – Uitstekend

Pardon

1 nacht verbleven in augustus 2023
Reactie van samantha op 27 sep 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 – Goed

Pardon

1 nacht verbleven in juli 2023
Reactie van samantha op 27 sep 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 – Ontzettend slecht

Bachar

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
1 nacht verbleven in juli 2023
Reactie van Samantha op 31 jul 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 – Redelijk

Clarissa, Seattle

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
1 nacht verbleven in juli 2023
Reactie van Samantha op 28 jul 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 – Goed

Pardon

1 nacht verbleven in juli 2023
Reactie van Samantha op 31 jul 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 – Uitstekend

D'Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
1 nacht verbleven in juni 2023
Reactie van Samantha op 28 jul 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 – Ontzettend slecht

Audrey

Negatief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van Samantha op 26 jun 2023
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 – Matig

SItwala

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Welcoming and helpful staff
1 nacht verbleven in mei 2023
Reactie van Samantha op 31 mei 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 – Uitstekend

Zivai

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023
Reactie van Samantha - Customer Service Manager op 15 mei 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 – Goed

Kenneth

Zakenreiziger
Positief: Netheid
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
14 nachten verbleven in februari 2023
Reactie van Samantha op 17 mrt 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 – Uitstekend

Felicitation

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Uzoma Ahunanya

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Lovely hotel in a nice part of town.
2 nachten verbleven in maart 2023
Reactie van Samantha op 17 mrt 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 – Uitstekend

ERNEST

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023
Reactie van Samantha - Customer Service Manager op 30 mrt 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 – Ontzettend slecht

Cameron Holland

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023
Reactie van Samantha - Customer Service Manager op 30 mrt 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 – Goed

Mark

3 nachten verbleven in februari 2023
Reactie van Samantha - Customer Service Manager op 27 feb 2023
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 – Uitstekend

Oscar

2 nachten verbleven in januari 2023
Reactie van Samantha op 17 mrt 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 – Uitstekend

Bright

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in januari 2023
Reactie van Samantha op 17 mrt 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 – Goed

Bryan

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Green Gardens, quite and warm staffing.
Reactie van Samantha op 6 jan 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 – Goed

Cedrick

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Delays in doing things, staff must have a sense of urgency always.
Reactie van Samantha - Customer Service Manager op 19 dec 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 – Goed

Pardon

1 nacht verbleven in november 2022

6/10 – Redelijk

Christina

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
Reactie van Samantha - Customer Service Manager op 19 dec 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 – Redelijk

LIKWA

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
none
1 nacht verbleven in oktober 2022
Reactie van Samantha - Customer Service Manager op 13 okt 2022
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 – Uitstekend

Norman

1 nacht verbleven in augustus 2022

6/10 – Redelijk

Mariah

3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Grace

4 nachten verbleven in juli 2022

8/10 – Goed

Winnie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness
1 nacht verbleven in juli 2022
Reactie van Samantha op 2 aug 2022
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 – Goed

Kenneth

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The many bars and resturans
3 nachten verbleven in juni 2022
Reactie van Samantha - Customer Service Manager op 14 jun 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 – Uitstekend

Gaudencia

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful and nice
3 nachten verbleven in juni 2022
Reactie van Samantha - Customer Service Manager op 9 jun 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

6/10 – Redelijk

John

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Richard

Positief: Personeel en service, staat van de accommodatie en faciliteiten
international standards
1 nacht verbleven in mei 2022
Reactie van Samantha - Customer Service Manager op 9 jun 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that you enjoyed your stay with us. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

2/10 – Ontzettend slecht

Elliot

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy of parking, but my check in experience was horrible as I was put in a room with a fixed 28 degrees celsus, complained and made to wait long hours then changed into another room with a key that did not work and took 2 days to fix. The room had a broken toilet seat and the shower soap holder with left over soap from the previous occupant with is obviously leftover germs. PLEASE DO BETTER!!!!
2 nachten verbleven in mei 2022
Reactie van Samantha - Customer Service Manager op 14 jun 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.