Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 72 van 156 beoordelingen" "
10 - Uitstekend
72
Gastenscore: 8 - Goed. 54 van 156 beoordelingen" "
8 - Goed
54
Gastenscore: 6 - Redelijk. 19 van 156 beoordelingen" "
6 - Redelijk
19
Gastenscore: 4 - Matig. 7 van 156 beoordelingen" "
4 - Matig
7
Gastenscore: 2 - Ontzettend slecht. 4 van 156 beoordelingen" "
2 - Ontzettend slecht
4
8,8/10
Netheid
8,8/10
Personeel en service
8,0/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
J, Beijing
29 jan 2014
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shangri-la Harbin, China
Prima hotel op de uitvalsweg richting ijsfestival en sneeuwpark. Mooi uitzicht over de rivier, ook 's-nachts. Alleen wel ruim een half uur wandelen naar het gezellige stadscentrum; gelukkig ook te bereiken met taxi onder de 20 RMB maar een taxi voor de terugweg vinden was lastiger.
J
10/10 – Uitstekend
Xiuling
Reisde met familie
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend this great location hotel with friendly staff.
Xiuling
4 nachten verbleven in maart 2024
Reactie van 市场销售部 op 19 apr 2024
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
8/10 – Goed
Lip San
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice View from the Room.
Lip San
1 nacht verbleven in maart 2024
Reactie van 市场销售部 op 19 apr 2024
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
10/10 – Uitstekend
Lei
Reisde met familie
17 mrt 2024
Positief: Netheid, personeel en service en voorzieningen
ファミリー向け、ちょっと古いホテルですが朝食は豊か。景色は綺麗です
Lei
2 nachten verbleven in maart 2024
Reactie van 市场销售部 op 19 apr 2024
Dear guest, thank you for staying at Shangri-La Harbin . I am glad to hear about your pleasant experience in Shangri-La and thank you for recognizing our service. The hotel is only a 5-minute walk away from the beautiful scenery of the Songhua River. The room can also enjoy the beautiful scenery of the Songhua River, the ice and snow world, and the snow Ferris wheel scenery through the window. Wide field of vision and magnificent scenery. Our business philosophy is "Shangri-La is hospitable and family friendly". We will share your recognition of the service with our employees and motivate them to work harder to serve our customers. Thank you for your recognition of our hotel, and we sincerely look forward to serving you again.
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
25 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I like it 😍🐯fun
Geverifieerde reiziger
1 nacht verbleven in januari 2024
10/10 – Uitstekend
Daniela
14 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
Daniela
1 nacht verbleven in januari 2024
10/10 – Uitstekend
CHEE YONG
25 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff there were very helpful n polite
CHEE YONG
7 nachten verbleven in december 2023
10/10 – Uitstekend
Jung sik
19 dec 2023
Jung sik
2 nachten verbleven in december 2023
10/10 – Uitstekend
liyis
17 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Helpfull staff make my stay better
Staff very helpfull, thanks so much
liyis
1 nacht verbleven in december 2023
10/10 – Uitstekend
Xiyuan
Reisde met partner
14 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I think the property is in a convenient location in Harbin.
Gary
3 nachten verbleven in juli 2023
Reactie van Sales Marketing op 21 aug 2023
Dear guest, thank you for staying in Shangri-La Harbin . I am glad to learn about your pleasant experience in Shangri La. Our business philosophy is to be hospitable and family friendly. We will share your recognition of the service with our employees and motivate them to work harder to serve customers. There are a total of 396 rooms in Harbin Shangri La, including the newly created 11th floor, which includes modern and fashionable luxury rooms and a playful themed family suite. Sincerely looking forward to serving you again
8/10 – Goed
seongho
3 jun 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ホテル内にコンビニがあればいいと思いました。
Geverifieerde reiziger
2 nachten verbleven in januari 2020
Reactie van 市场销售部 op 3 mrt 2020
Dear guest, thank you for coming to Shangri-La Hotel, Harbin. We take your suggestions very seriously. Regarding your comments on the hotel, we have already recorded them and will actively seek for improvements. Sincerely look forward to serving you again.
8/10 – Goed
Geverifieerde reiziger
21 jan 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Try their SPA
Close to the river only few minutes walk. Though it’s not close to busy center but taxi is not too expensive.
Bonnie
2 nachten verbleven in januari 2020
Reactie van 市场销售部 op 20 jan 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 – Uitstekend
DavidH, Peru
Reisde met familie en kleine kinderen
18 jan 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a great hotel, well shangrila-la is a well know brand hotel. We love morning breadfast. And the first day the hotel send us some fruits. Our room has the drinks included... unfortunately we don’t drink alcohol so we didn’t consume the mini fridge.
DavidH
3 nachten verbleven in januari 2020
Reactie van 市场销售部 op 19 jan 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
Zakenreiziger
6 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room is good but my son experienced the 3 hours black out in his room.
Caroline
2 nachten verbleven in december 2019
Reactie van 市场销售部 op 6 jan 2020
Dear guests, thank you for staying at Harbin shangri-la hotel.We are very sorry for leaving you with an unpleasant experience. We have reported your comments to the hotel management, and relevant departments will record and take action.Guest feedback is key to maintaining and improving our service. Thank you again for sharing your stay with us.We look forward to your next visit.
8/10 – Goed
Brandon
Reisde met familie
31 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great stay at the hotel - Kit Gao in particular provided great service and recommendations at the front desk. Thank you very much for your help!
Brandon
3 nachten verbleven in december 2019
Reactie van 市场销售部 op 3 jan 2020
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met familie
30 dec 2019
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
烟味特别重,条件特别简陋,完全不值这个价格
Geverifieerde reiziger
1 nacht verbleven in december 2019
10/10 – Uitstekend
Alex
Reisde met familie
17 nov 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Small error during the check-in process : on the number of nights of my stay and the fact that the room was already paid so they had to double-check twice.
The room was quite spacious but may need a refresh.
The food at the cafe (after 10pm) was very disappointing. The one at the chinese restaurant though was very good.
Convenient since there is an ATM in the lobby.
jean
2 nachten verbleven in oktober 2019
Reactie van 市场销售部 op 23 okt 2019
Dear guests, thank you for staying at Harbin shangri-la hotel.We attach great importance to your Suggestions and have been actively looking for improvement plans. Our hotel has created a new floor to welcome guests, including modern and fashionable new luxury rooms and childlike theme family suites.I sincerely look forward to serving you again.
10/10 – Uitstekend
chung
Reisde met familie
18 okt 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance to river park, nice breakfast, Club guest enjoy private breakfast at club lounge, but food choice is less.
chung
3 nachten verbleven in oktober 2019
Reactie van 市场销售部 op 21 okt 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
10/10 – Uitstekend
MAKOTO KUMA, 日本 埼玉県 さいたま市
Reisde met partner
15 okt 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
英語、出来れば日本語の解るホテルマンさんが居ればよいと感じました。
MAKOTO KUMA
2 nachten verbleven in oktober 2019
Reactie van 市场销售部 op 17 okt 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
14 sep 2019
Positief: Netheid
Negatief: Personeel en service
中国の割にきれいだった
Geverifieerde reiziger
2 nachten verbleven in september 2019
Reactie van 市场销售部 op 17 sep 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
11 sep 2019
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
오래된 호텔입니다. 나름 시내일 줄 알았는데 근처에 카페도 없고.. 걸어서 20분정도 나가야 큰마트와 카페가 있었습니다! 도로 공사중이라 길 건너고 하는 것도 위험했고... 그래도 직원분들은 친절했고 과일도 가져다 주시고 좋았습니다~
SOHEE
2 nachten verbleven in september 2019
Reactie van 市场销售部 op 12 sep 2019
Dear guests, thank you for choosing at Shangri-La Hotel Harbin. We are very happy to hear about your pleasant experience. Located on the banks of the beautiful Songhua River, our hotel offers a beautiful view of the Songhua River in both winter and summer. As the first international five-star hotel in Harbin, we have rich experience in service and have been well received by guests for many years. Thank you for choosing Shangri-La Hotel Harbin one more, and we sincerely welcome you to come again.
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
尊敬的客人,感谢您选择哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历,“热情好客,亲如一家”是我们始终如一的经营理念。我们会将您对服务的认可与酒店员工共同分享,并激励他们更加努力的为客服务。真诚期待着很快再次为您服务。
Dear guests, thank you for coming Shangri-La Hotel Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
尊敬的客人,感谢您下榻哈尔滨香格里拉大酒店。很高兴得知您在酒店的愉快经历,“香格里拉热情好客,亲如家人”是我们的经营理念。我们会将您对服务的认可与酒店员工共同分享,并激励他们更加努力的为客服务。为提高客人的入住体验,酒店全新打造的亲子楼层已于7月10日正式对外开放,包含童趣十足的主题家庭套房及现代时尚的豪华景观客房。真诚期待着您下次的入住体验。
尊敬的客人,感谢您光临哈尔滨香格里拉大酒店。为客人创造难以忘怀的入住体验是我们全体员工努力的目标,得知您满意的入住体验是对我们最大的鼓舞。为提高客人的入住体验,酒店全新打造的亲子楼层已于7月10日正式对外开放,包含童趣十足的主题家庭套房及现代时尚的豪华景观客房。再次感谢您的认可,能为您服务,
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
8/10 – Goed
Geverifieerde reiziger
15 aug 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dear guests, thank you for coming Shangri-La Hotel Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.
8/10 – Goed
Joseph
11 jun 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Joseph
3 nachten verbleven in juni 2019
Reactie van JOY op 18 jun 2019
Dear guests. Thank you for visiting the Shangri-La Hotel, Harbin. Your feedback to us. We take it very seriously. If you are willing to share more details to help us investigate and improve. Please contact the hotel's duty manager. We will be very grateful. Sincerely look forward to being able to serve you again.
10/10 – Uitstekend
Geverifieerde reiziger
22 mei 2019
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in mei 2019
Reactie van Lauren Qi op 11 jun 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. To enhance the guest experience, the newly family floor will be officially opened on July 10th, including themed family suite and deluxe family room. It would be great if we can welcome you in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
7 mei 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in mei 2019
Reactie van Lauren Qi op 14 mei 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.
8/10 – Goed
Geverifieerde reiziger
31 mrt 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay
It was good
Geverifieerde reiziger
2 nachten verbleven in maart 2019
Reactie van Lauren op 9 apr 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
24 mrt 2019
Geverifieerde reiziger
2 nachten verbleven in maart 2019
Reactie van Lauren op 9 apr 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
23 feb 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were lovely. Great location, close to everything with great views.
Geverifieerde reiziger
2 nachten verbleven in februari 2019
Reactie van Lauren op 26 feb 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
2 feb 2019
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious at the entrance and clean.
At the entrance drop off point..can be congested with vehicles and space is tight.
Although there is often an attendant at the elevator, you still have guest smoking in the elevator...and it was a youngster on the same elevator going up and he had a cigarette on his hand. Wonder why the hotel attendant did not spot him.
The room was too warm and hotel did try to help after we suggested they open the window to get cool air in for a short while. Can maintain nice temp in winter if the curtain is drawn half open to let some coll draft air circulating in the room and turning off the room fan (which is heated) completely.completely.
The buffet breakfast is pricey......but very tasty food are served.
OVERALL A VERY NICE HOTEL TO STAY.
HonChang
6 nachten verbleven in januari 2019
Reactie van Lauren op 26 feb 2019
Dear guests, thank you for coming to Shangri-La Hotel Harbin. we have informed the relevant departments to follow up your opinions immediately. Guests'opinions are the key to maintain and improve our service level. We sincerely look forward to serving you again.
8/10 – Goed
tk
24 jan 2019
Positief: Netheid, personeel en service
設備は、少し古いが快適です
tk
3 nachten verbleven in januari 2019
Reactie van Lauren op 26 feb 2019
Dear guests, thank you for coming to Shangri-La Hotel Harbin. we have informed the relevant departments to follow up your opinions immediately. Guests'opinions are the key to maintain and improve our service level. We sincerely look forward to serving you again.
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This Shangri-La is disappointing. Compared to other hotels in this chain, it is of poor quality and very overpriced.
Geverifieerde reiziger
2 nachten verbleven in januari 2019
Reactie van Lauren op 6 mrt 2019
Dear guests, thank you for coming Shangri-La Hotel Harbin. Your feedback is very important for us. If you want to share more details of the service so that we can facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. We sincerely look forward to serving you again.
4/10 – Matig
Geverifieerde reiziger
14 jan 2019
Negatief: Staat van de accommodatie en faciliteiten
This is an older property and the rooms are more like a 3 star motel. Breakfast is mediocre.
Geverifieerde reiziger
2 nachten verbleven in januari 2019
Reactie van Lauren op 4 mrt 2019
Dear guests, thank you for coming at Shangri-La Hotel Harbin. We take your advice very seriously and we have record your comments on the hotel and will actively seek improvements. We hope that our warm and hospitable service will leave you a good impression and sincerely look forward to serving you again.
8/10 – Goed
Geverifieerde reiziger
12 jan 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
5 nachten verbleven in januari 2019
Reactie van Lauren op 26 feb 2019
Thank you for choosing Shangri-La Hotel, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.