6/10 – Redelijk
Milton L.
14 aug 2025
Negatief: Netheid
This stay could have have easily been a 5-star rating if not for one pervasive issue & the complete lack of follow-up on the part of the property manager/owner to address. The positives: The property is near main streets & FNB Field. The decor is nice overall.The negatives: Lack of responsiveness to an issue with an odor of urine in the living room. Immediately upon arriving at the property, there was a strong smell of urine. From our 6 adult/6 child party, all but 1 parent commented on the smell upon first walking through the entrance. We brought the issue to the attention of the provided contacts via the Vrbo app and called the primary contact. The name provided for the primary contact had a 1st letter of “B” so I’ll call her that for short moving forward & to protect her privacy.We arrived after 11 pm Saturday so understandably, B responded that it was late & asked what we would like done about the issue. We asked that the smell be addressed the following day & B agreed to send cleaning services the following morning.The next day, 3 different messages were sent to B and the other two contacts provided to check on the status of the cleaners (in the am, early afternoon, and late afternoon). Not once did the managers respond. Instead, we continued to get reminders about check out procedures signed by 3 names. Based on the complete dismissiveness, we concluded that the owners use an automated or AI for communicating via Vrbo. Hopefully others experience better.
Milton L.
2 nachten verbleven in augustus 2025