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Beoordelingen van Rosslea Hall Hotel

4 out of 5
Rosslea Hall Hotel
Ferry Road, Rhu, Helensburgh, Scotland

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 142 van 357 beoordelingen" "
Gastenscore: 8 - Goed. 124 van 357 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 357 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 357 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 357 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable.lovely terrace and garden Area
1 nacht verbleven in april 2024
Reactie van Beverley op 16 apr 2024
Dear LindaThank you for you review. I am pleased you had an enjoyable stayKind regardsBeverley

10/10 – Uitstekend

ELIZABETH

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were lovely and so accommodating. We would love to visit again!
1 nacht verbleven in maart 2024
Reactie van Beverley op 12 mrt 2024
Dear ElizabethThank you for taking the time to share your feedback. I am pleased you enjoyed your stay. We look forward to seeing you againKind regardsBeverley

6/10 – Redelijk

Sakinah

1 nacht verbleven in februari 2024
Reactie van Beverley op 27 feb 2024
Thank you for your feedback

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2024
Reactie van Beverley op 23 jan 2024
Thank you for your feedback

10/10 – Uitstekend

Jo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great hotel with super friendly staff who give a good service. The food was tasty and had some great Scottish dishes including breakfast and other meals. We took our Labrador dog who was made a fuss of and was given treats and a sausage at breakfast. Location is good for theTrossachs and Loch Lomond. Plenty to do in the area and only 90 mins away via a scenic and often stunning route from by car from Glencoe and all its majesty. We would recommend this hotel to families, couples and singles who want a taste of the magic of Scotland.
4 nachten verbleven in januari 2024
Reactie van Beverley op 23 jan 2024
Thank you for your feedback. I'm pleased you had an enjoyable stay.We hope to see you againKind regardsBeverley

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was very good
2 nachten verbleven in november 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
End of a long day.
Business trip. Arrived late, no drama. Adequate, convenient parking. Friendly welcoming reception staff, lovely clean, comfortable room. Thoroughly enjoyable breakfast, in spacious dining room, served up by efficient, attentive staff. Not my first time at Roselee Hall Hotel and will cirtainly be staying again soon.
1 nacht verbleven in november 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stay. I am pleased to see you enjoyed your stay with us. Kind regardsBeverley

8/10 – Goed

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 – Uitstekend

Liz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked as a single person and was originally given a room (25) which on entering had a low level buzzing sound from a generator I did think it would be turned off at tfn however it wasn't and a member of staff helped me to change rooms to a quiet corner room (10) staff were all lovely and incredibly helpful food was excellent and really good value for money.i had a walk along the close by beach in the morning before leaving and I hope to return soon .I'd certainly book again when in the area
1 nacht verbleven in oktober 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stay. I am pleased you enjoyed your stayKind regardsBeverley

10/10 – Uitstekend

Graeme

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly help staff.
3 nachten verbleven in oktober 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

4/10 – Matig

William, KELSO

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Dissapointed with my stay. Check in recepionist was lovely. Room however another matter although it was clean ,never got a winks sleep due to some funny motor like noise coming from around the radiators that were switched off. The bath was rather small only fit for little people.In the morning went down to for breakfast waiter asked tea or coffee then showed me to a used table put my tea down then never saw him again. Got up and left all the staff were gathered in reception blethering. Not impressed afraid. Should've been a nice reunion with my daughter who's based at Faslane but two nights spoiled
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A nice hotel with very nice surroundings. The staff were friendly and helpful and the room was nicely decorated
2 nachten verbleven in oktober 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

2/10 – Ontzettend slecht

Martin

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was very tired did not stay
1 nacht verbleven in oktober 2023

8/10 – Goed

Florence

Positief: Netheid, personeel en service
Nice friendly staff and clean.
1 nacht verbleven in september 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

6/10 – Redelijk

peter

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Needs a lot of TLC
Very helpful and pleasant staff and although the hotel is clean it is very ragged at the edges and needs an update. Our first room smelt as if a damp smelly cloth had been misplaced in it somewhere on complaint the staff were very helpful and moved us to a suit. This could at best be described as large but the heating did not work and the shower took at least 5 minutes to get even aired.
2 nachten verbleven in september 2023
Reactie van Beverley op 30 sep 2023
Dear Peter,Thank you for taking the time to share your feedback. We have started a refurb of the bedrooms and this will be completed in JanuaryKind regardsBeverley

10/10 – Uitstekend

Walter

1 nacht verbleven in september 2023
Reactie van Beverley op 30 sep 2023
Dear WalterThank you for taking the time to rate your stay Kind regardsBeverley

8/10 – Goed

Michael

Positief: Netheid, personeel en service
Location great and staff amazing
Lovely location so long as you have a car. Staff were excellent but room was a little tired and in need of some upgrading. Breakfast was great and ease of checking in and out was good.
1 nacht verbleven in september 2023
Reactie van Beverley op 30 sep 2023
Dear MichaelThank you for taking the time to share your feedback. We have started a refurb on a couple of the rooms and this will be competed in JanuaryKind regardsBeverley

8/10 – Goed

Ken

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Beverley op 30 sep 2023
Dear KenThank you for taking the time to rate your stayKind regardsBeverley

10/10 – Uitstekend

Setsuko

1 nacht verbleven in september 2023
Reactie van Beverley op 30 nov 2023
Thank you for taking the time to rate your stayKind regardsBeverley

8/10 – Goed

Alexandra

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Lovely view, dated hotel
Stay was lovely but there are areas which need improvement. Stayed with our dog for two nights and the hotel was in a lovely and peaceful location. The hotel is however looking very dated and the bathrooms need updating. I would class this hotel as more dog-tolerable than dog friendly as there were a lot of restrictions on where you could sit/eat with the dog. I feel there needs to be more attention to detail such as bins outside, maybe a water bowl for dogs and clearing of tables. We sat outside one evening with a drink and although I brought the drinks inside and placed them on the bar, they were still there a couple of hours later. The staff working in the bar and at breakfast were all very friendly and polite.
2 nachten verbleven in september 2023
Reactie van Beverley op 12 sep 2023
Thank you for taking the time to share your feedback with us.The only restriction for the dogs is the restaurant. We need to respect all guests and have areas where people can sit who have allergies. We do have dog bowls available, apologies this was not given to you. Kind regardsBeverley

10/10 – Uitstekend

Andrew Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A warm welcome and a decaf skinny latte too !
Arrived early to a warm welcome. All the staff are lovely , friendly, knowledgeable and helpful. This Hotel is a gem and pleasure to visit. The postcode takes you straight to the driveway where a hotel sign give’s reassurance. Plenty of parking at the rear where you will find the entrance/ reception. Evening menu has something for everyone complements to the chef. Breakfast again caters for everyone but I do highly recommend a full Scottish which I thoroughly enjoyed. The room was large, airy , clean , great views over the garden / bay , curtains to block all light when closed , large TV, and a king sized comfortable bed. A very spacious clean bathroom , shower over bath combination with plenty of hot water and pressure which accommodates a 6’ man. Who enjoyed a well poured well kept pint of Guinness from a beautiful knowledgeable young woman which disappeared every now and then below the bar counter only to re-emerge with a cute smile. A Van Gogh for the Geordie and a London Gin plus a Rhubarb/ Ginger Gin for two happy guests. A well stocked friendly bar which was a pleasure to be where banter flowed freely amongst residents. Another one ere well it would be rude not to have a wee dram of Loch Lomond whisky near Loch Lomond again.
1 nacht verbleven in september 2023
Reactie van Beverley op 13 sep 2023
Dear Andrew,Thank you for taking the time to share your feedback. I am delighted to hear you enjoyed your stay with us. We hope to see you againKind regardsBeverley

10/10 – Uitstekend

Ken

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent reception and reception staff. Easy check-in and out. Delicious breakfast with ample choice. Great location.
1 nacht verbleven in september 2023
Reactie van Beverley op 12 sep 2023
Thank you for taking the time to share your feedback with us.Kind regardsBeverley

8/10 – Goed

Irene

Reisde met familie en kleine kinderen
Stayed in single room which was small and very warm but only for 1 night stay was ok.Great location staff friendly
1 nacht verbleven in september 2023
Reactie van Beverley op 12 sep 2023
Dear Irene,Thank you for taking the time to share your feedback with us.Kind regardsBeverley

8/10 – Goed

George

Reisde met partner
Positief: Voorzieningen
Great situation. Wonderful views and walks.
1 nacht verbleven in september 2023
Reactie van Beverley op 13 sep 2023
Dear George,Thank you for taking the time to share your feedback. I am pleased you had an enjoyable staykind regardsBeverley

10/10 – Uitstekend

Vincent

Reisde met familie
This is a beautiful hotel in s remarkable location. We were lucky with bright sunshine so everything around the marina looked like the south of France.
2 nachten verbleven in september 2023
Reactie van Beverley op 12 sep 2023
Dear VincentThank you for taking the time to share your feedback with us.I am pleased you had an enjoyable stay Kind regardsBeverley

6/10 – Redelijk

Connor

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Beverley op 29 aug 2023
Dear ConnorThank you for taking the time to review your stayKind regardsBeverley

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023
Reactie van Beverley op 26 aug 2023
Dear Mark,Thank you for taking the time to rate your stayKind regardsBeverley

10/10 – Uitstekend

ANNE

1 nacht verbleven in augustus 2023
Reactie van Beverley op 26 aug 2023
Dear anneThank you for taking the time to rate your stay.Kind regardsBeverley

10/10 – Uitstekend

rozenn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nuit calme et agréable
Chambre agréable , personnel accueillant et disponible . Vue sympa sur le bras de Mer.
1 nacht verbleven in augustus 2023
Reactie van Rosslea Hall Hotel op 23 aug 2023
Thank you for taking the time to share your feedback. We're pleased to hear you've enjoyed your stay!

8/10 – Goed

Isobel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for a excellent price when visiting the area of Loch Lomond . We had 2 family rooms including breakfast . 😊
1 nacht verbleven in augustus 2023
Reactie van Beverley op 26 aug 2023
Dear Isobel,Thank you for taking the time to share your feedback. I am pleased to see you had an enjoyable stay with usKind regardsBeverley

8/10 – Goed

Erich

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay.
Nice hotel in a very quiet location, just a short walk from a small lighthouse. Good room size and huge K-size bed :) Staff very helpful, we enjoyed our stay before heading to Loch Lomond.
1 nacht verbleven in augustus 2023
Reactie van Beverley op 15 aug 2023
Dear Erich,Thank you for taking the time to share your feedback. I am pleased you enjoyed your stay with usKind regardsBeverley

8/10 – Goed

Iain

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Beverley op 15 aug 2023
Thank you for taking the time to share your feedback. Kind regardsBeverley

6/10 – Redelijk

Deborah

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This is NOT a 4 star hotel! The room was “ok” but the bathroom was dated with tons of mould in the shower and on the ceiling. The shelf above the sink holding the soap etc was falling off!! They obviously set the soaps on there knowing this! Rusty bathroom fixtures. Wanted to take a shower before bed around 10pm and no hot water. Was told it is an old building and maybe too many people wanting a shower. The restaurant was closed for dinner as not enough staff - which turned out to be a good thing because the menu was limited and expensive. Thank goodness breakfast was included with the room price as it was not much to write home about but the staff were nice.
1 nacht verbleven in juli 2023
Reactie van Beverley op 12 sep 2023
Thank you for taking the time to share your feedback with us.We are doing a refurbishment of the bedrooms in January. Apologies you couldn't sit in the restaurant, unfortunately if staff call in sick it leaves us limited.The bar was still available to dine in. Kind regardsBeverley

8/10 – Goed

Iain

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Beverley op 15 aug 2023
Dear IainThank you for taking the time to share your feedback. Kind regardsBeverley

6/10 – Redelijk

Michael

2 nachten verbleven in juli 2023
Reactie van Beverley op 15 aug 2023
Dear MichaelThank you for taking the time to share your feedback. Kind regardsBeverley

10/10 – Uitstekend

Andrew

1 nacht verbleven in juli 2023
Reactie van Beverley op 15 aug 2023
Dear Andrew,Thank you for taking the time to share your feedback. Kind regardsBeverley

8/10 – Goed

Steven

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Mr Potts
Nice property, good stay with decent breakfast, room was comfortable. My only issue, when staying here I choose to eat out due to the limited menu which is also overpriced.
1 nacht verbleven in juli 2023
Reactie van Beverley op 15 aug 2023
Dear Mr Potts,Thank you for taking the time to share your feedback. I am pleased you enjoyed your stay with usKind regardsBeverley

4/10 – Matig

Roger

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Reception and dining area were fine. The furniture and decor in the room was tired. There were cobwebs in the room. There was mold in the shower. Only one set of towels were provided. There was no bath mat. Breakfast was the most positive aspect. The younger staff were very helpful and attentive.
1 nacht verbleven in juli 2023
Reactie van Beverley op 18 jul 2023
Thank you for taking the time to share your feedback,I have highlighted the areas mentioned to housekeeping to get addressed. There are always spare towels in the wardrobe, I apologise you didn't have spare towels, I hope you told us so we sorted this for you. We have started a refurbishment of our bedrooms. Thank you for your kind comments about our team, they are a great bunchKind regardsBeverley

10/10 – Uitstekend

Issy

2 nachten verbleven in juli 2023
Reactie van Beverley op 18 jul 2023
Thank you for taking the time to share your feedback

8/10 – Goed

Fiona S

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Overall a good stay.. attending a family wedding
1 nacht verbleven in juli 2023
Reactie van Beverley op 12 jul 2023
Thank you for taking the time to share your feedback. Glad to see you had an enjoyable stayKind regardsBeverley

10/10 – Uitstekend

John

1 nacht verbleven in juli 2023
Reactie van Beverley op 8 jul 2023
Hi JohnThank you for taking the time to rate your stay. Kind regardsBeverley

10/10 – Uitstekend

M

1 nacht verbleven in juni 2023
Reactie van Beverley op 5 jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

8/10 – Goed

Ronald

1 nacht verbleven in juni 2023
Reactie van Beverley op 12 jul 2023
Thank you for taking the time to share your feedback. Kind regardsBeverley

6/10 – Redelijk

Pamela

1 nacht verbleven in juni 2023
Reactie van Beverley op 5 jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

10/10 – Uitstekend

Martin

1 nacht verbleven in juni 2023
Reactie van Beverley op 5 jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were all very pleasant and keen to help. Excellent amenities . Well kept garden with area for sitting out. Bar and restaurant food was excellent and large helpings. Lovely view from our room (31) which was clean and comfortable only criticism I have of our enjoyable stay was the huge bed was too hard. Would certainly recommend a visit.
3 nachten verbleven in juni 2023
Reactie van Beverley op 5 jul 2023
Dear William, Thank you for taking the time to share your feedback. I am delighted to note your comments and will pass onto the team. I'm sorry you found the bed to firm, please let us know when you next plan to visit and we will make sure you have a soft mattress topperKind regardsBeverley

10/10 – Uitstekend

Jutta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Beverley op 5 jul 2023
Thank you for taking the time to score your stay.Kind regardsBeverley

10/10 – Uitstekend

Margaret

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Anniversary break
Fantastic hotel, beautiful location and very friendly staff. Shout out to Emma & Adele who were so friendly and took time to speak to the guests. Dinner excellent, but breakfast not so good. We had a suite which was large spacious and fantastic views over the Firth of Clyde. Only negative is perhaps replenishing the toiletries from the night before and perhaps bottled water in the room. The room just lacked a personal touch.
2 nachten verbleven in mei 2023
Reactie van Beverley op 5 jul 2023
Good Moring, thank you for taking the time to share your feedback. I will pass onto Adele and Emma.I am pleased you enjoyed your stay. Apologies your toiletries had not been replenished this is not our usual standard. Kind regardsBeverley