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Beoordelingen van Aston at the Waikiki Banyan

3 out of 5
Aston at the Waikiki Banyan
201 Ohua Ave, Honolulu, HI

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 465 van 2372 beoordelingen" "
Gastenscore: 8 - Goed. 914 van 2372 beoordelingen" "
Gastenscore: 6 - Redelijk. 617 van 2372 beoordelingen" "
Gastenscore: 4 - Matig. 217 van 2372 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 159 van 2372 beoordelingen" "

7,0/10

Netheid

7,4/10

Personeel en service

6,8/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Helena

Reisde met familie
Positief: Netheid, comfort kamer
Good place!
Perfect location, good kitchen, nice to be able to separate the bedroom and living room a bit. Easy to do laundry down the hallway.
12 nachten verbleven in november 2021
Reactie van Chris Miles op 1 feb 2022
Aloha, We are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you again in the future, and invite you to book with Aston Hotels & Resorts directly as this will ensure that you continue to receive updated accommodations and the full spectrum of amenities and services we provide for our guests! Mahalo, and a hui hou (until next time).

8/10 – Goed

Momoe

5 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, staat van de accommodatie en faciliteiten
It’s bad here. But ac works. They have roaches in some units and hallways. And don’t tell anyone. They only refunded me 16$ for one of my card. I had got two rooms. Talk to the supervisor and she doesn’t want to give us a refund. Terrible here
3 nachten verbleven in april 2024

6/10 – Redelijk

sumio

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

6/10 – Redelijk

Emiko

Reisde met familie
スタッフがフレンドリーで良かった
8 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 1 mei 2024
Thank you taking the time to share your experience with us. We are happy our staff was helpful and friendly, as we take pride in making our guests feel welcomed. Please share any feedback on what areas need improvement, as we welcome constructive feedback. Aloha

4/10 – Matig

Maria

Reisde met familie
Muy deteriorado el lugar muy sucio y tube muchos problemas porque no me comunicaron con anticipación q no podía tener un parking porque el carro q rentamos no cabía el el garage
5 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 1 mei 2024
Thank you for taking the time to share your experiences regarding your stay. We apologize for any inconveniences you may have experienced. We hope that you may visit us again in the future and give us a chance to help make your stay better. Mahalo

10/10 – Uitstekend

Troy

The customer service was very good. The people at front desk are helpful, nice, and really good people. The property needs up dating and so do the rooms, but views so beautiful from our room.
7 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 1 mei 2024
Thank you for your great review of our property. We are extremely happy you enjoyed your stay with us. We take pride in providing quality guest service. We hope you visit us again soon. Mahalo

8/10 – Goed

Airi, Koto-city

Positief: Netheid
4 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 25 apr 2024
We are glad you enjoyed your stay with us, we hope you visit with us again soon. please do not hesitate to contact us if there is anything we can do for you. Aloha

6/10 – Redelijk

Marc

Reisde met partner
Negatief: Netheid
I like the spacious room, the location and the service were excellent, but the room needs updating. The bed was very uncomfortable and there was a dingy smell in the room. Not sure if it was coming from the carpet or the ceiling or the air conditioner. It smell of a wet dog.
2 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 24 apr 2024
We apologize that your accommodations were less than expected. We strive on making guests feel at home, moving forward we will work with appropriate departments to make sure rooms are up to guest satisfaction.

6/10 – Redelijk

Eric

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Rooms are equipped with pretty much everything to stay in and prepare meals. This makes things more affordable as Waikiki is expensive. Walkable to convenience stores and coffee. The property is old but was in decent condition. Communication was lacking as we placed a call to housekeeping with no response.
4 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 24 apr 2024
Thank you for taking the time to review our property. We are glad you enjoyed your accommodations; we do apologize for the lack of communication and will be sure to address with the appropriate.

10/10 – Uitstekend

Jeanne-Mance

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location! Nice & welcoming
6 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 18 apr 2024
Thank you for sharing your review of our property. We are glad you enjoyed your stay with us and hope you share your experience with friends and family. We hope to see you again in the future. Aloha

10/10 – Uitstekend

dominic

Reisde met familie
Positief: Netheid
Property is closer to the Diamond Head & a bit remote from main WAikiki tourist area. Room rate is reasonable for budget traveler . Hotel has seen its age & room accommodation are old but is clean . Front desk are friendly & efficient . Nice size swimming pool . Coin operate BBQ grill rental is a unique feature at $2.00 an hour !
2 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 17 apr 2024
Thank you for the great review of our property. We are glad to hear you enjoyed your stay. we look forward to welcoming you back in the near future. Aloha

10/10 – Uitstekend

Joyce

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 17 apr 2024
Thank you for your great review of our property. We are glad you enjoyed your stay with us. We hope you choose The Aston Waikiki Banyan again for a future visit. Aloha & Mahalo

10/10 – Uitstekend

MASAYO

Reisde met familie
Positief: Netheid, voorzieningen
部屋の古さや傷みはありますが、快適に過ごせました。コスパを考えて問題はないと思います
6 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 17 apr 2024
Thank you for your great review of our property. We are extremely glad you enjoyed your visit with us. We look forward to you visiting us again soon. Aloha

10/10 – Uitstekend

Ogura

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
宿泊費も安く、駐車場も安いです。 ロケーションもとてもよいですね。
3 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 17 apr 2024
Thank you taking the time to review your stay with us. We are happy you had a great time. We look forward to you visiting us again soon. Aloha

2/10 – Ontzettend slecht

Aishia

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
the bed sizes were wrong! parking should be discounted for hotel renters.
5 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 17 apr 2024
We are sorry to hear that your stay was not as expected. We assign rooms according to amount of guests staying in room as well as guest preferences. We try to accommodate upon check-in if not satisfied with assigned room if possible. As far as the parking, we manage rooms in a AOAO condominium, we are not in charge of the parking structure. Sorry for the inconvenience.

8/10 – Goed

Arai, Setagaya ku

7 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 1 mei 2024
Thank you for your review of our property. I hope you enjoyed your stay with us. Please kindly share any feedback that may help us improve our services. Aloha

6/10 – Redelijk

Yasuo

Reisde met familie
Negatief: Voorzieningen
全体的に古いが部屋は広くて良かった。食洗器がないのが残念。コンセントやタンスの引き出しが壊れていて困った。
4 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 10 apr 2024
We apologize for the inconveniences that you experienced. Our guest's experience is of the utmost importance to us. We hope you can visit us again sometime in the near future.

8/10 – Goed

Kenji

Reisde met familie
All average but view from our room was excellent
3 nachten verbleven in april 2024
Reactie van Aston at the Waikiki Banyan op 10 apr 2024
Thank you for sharing your review of The Aston Waikiki Banyan with us. We would love if you could share with us the reason for your review. We strive on delivering a great guest experience and would love to see how we can improve.

8/10 – Goed

Shelli

It wasn’t crowded because not on main strip street but still very close to beach
8 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 3 apr 2024
Mahalo for your great review, we are happy you enjoyed your stay with us. We value your feedback and hope to see you again soon. ALOHA

8/10 – Goed

Junichi

Positief: Netheid
4 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 3 apr 2024
Mahalo for your review. We are pleased you enjoyed your stay with us. We hope you recommend our property to your friends and family. Hope you visit us again soon.

8/10 – Goed

??

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
フロント対応が親切でよかったです。
5 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 3 apr 2024
Thank you for your great review of our property. We hope you recommend our property to your friends and family. We hope you get to visit us again in the near future.

4/10 – Matig

Carly

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We just needed a comfortable spot to sleep after our full day of adventures. We should of had 2 beds & a pull out sofa. How disappointing to only have one bed & one (both very uncomfortable sofa) The room was definitely dated & had limited outlets. The bathroom made it impossible for 3 adult women to get ready. The rest of the place had a lack of mirrors & lighting!
6 nachten verbleven in maart 2024
Reactie van Jennifer Batara op 2 apr 2024
Aloha Carly, It’s unfortunate to know that your experience at our hotel did not match the high expectations that you rightfully had. We appreciate your feedback and will be sure to discuss these issues as a team and resolve the matters you’ve described. With Aloha,Jennifer BataraGeneral Manager

8/10 – Goed

Hyejin

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
오래되고 낡은건 이해가는데 객실에 먼지가 풀풀 날려 많이 실망했다. 리조트피를 왜 받는지 이해가 안감. 주방이 있어도 그릇 등 주방기기가 제대로 있지도 않아 불편했음. 카운터 직원도 간단한 돈 계산을 자꾸 틀려 피곤한데 시간이 더 지체돼 가족들 힘들었음. 주차장 이용만 편했음. 다시는 가고 싶지 않음.
5 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 27 mrt 2024
We apologize for any inconveniences during your stay. We strive on guest satisfaction and hope that you are able to share your concerns more in depth. Do you remember names and times of interaction with staff. Please feel free to email us back. Mahalo

6/10 – Redelijk

KANEKO

Reisde met familie
Negatief: Netheid, voorzieningen
清潔感が欲しい
5 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 27 mrt 2024
We apologize for your experience; we will address further with appropriate parties. We hope the rest of your stay is a good one. Mahalo for your loyalty.

10/10 – Uitstekend

Quintara

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay. Wish id stayed longer
1 nacht verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 23 mrt 2024
Mahalo for your great review of our property We are glad you enjoyed your stay and hope to welcome you back soon. ALOHA

6/10 – Redelijk

Jun

Negatief: Staat van de accommodatie en faciliteiten
Waterworks were cut off twice during my stay
3 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 19 mrt 2024
We are sorry for the inconvenience the water shut off has caused. Unfortunately, the association is in charge of the building maintenance. Mahalo for staying with us.

6/10 – Redelijk

Juliana

Positief: Netheid
When my bags were delivered by the airport service to the wrong hotel, front desk staff was very helpful when I went down at 3:00 a.m. to figure out the problem. However, the receiving hotel contacted you to let you know where my bags were but no one contacted me until I asked at the front desk.
6 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 19 mrt 2024
We are very sorry for the inconvenience. As i understand, the Front Desk is courteous not to call rooms too early. I am sure glad your bags were located, and you retrieved them safely.

10/10 – Uitstekend

Shuji

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
観光に最適な場所にありフロントスタッフの対応、部屋の清潔さ、そして広さその他施設も含め快適でした。 ワイキキビーチにもほんの数分で歩いて行け滞在中何度も訪れました。1階に売店があるのも便利でした。
4 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 14 mrt 2024
Thank you for your positive review of the Aston Waikiki Banyan. We are extremely glad you enjoyed your stay. We hope to see you again soon.

6/10 – Redelijk

Yayoi

Negatief: Staat van de accommodatie en faciliteiten
テレビ、照明がこわれていた
7 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 14 mrt 2024
We are very sorry for the inconvenience, We would hope that you contracted us, so that the issues could be promptly taken cared of.

8/10 – Goed

Eric

Reisde met familie
Positief: Netheid
This property was a quick two block walk to the beach. Room was clean and cleaned daily. The front desk were fantastic and helpful. If your seeking an inexpensive, clean, beach proximity and friendly staff, I would recommend.
6 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 12 mrt 2024
Mahalo for your stellar review of the Aston Waikiki Banyan. We are really glad you enjoyed your stay with us and hope to welcome you back soon.

6/10 – Redelijk

tamaki

6 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 3 apr 2024
We are sorry your experience at The Aston Waikiki Banyan was less than you expected. We would greatly appreciate any feedback you may have, so we may work with our team to best deliver great customer service.. Thank you!

6/10 – Redelijk

Yukie

3 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 13 mrt 2024
Thank you for reviewing the Aston Waikiki Banyan. Please kindly share your experience, as so we can improve guest experiences.

8/10 – Goed

Hirokazu

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 12 mrt 2024
Mahalo for your review, we are glad you enjoyed your stay with us, please kindly share your experience so we can improve as we want our guests stays to be exceptional.

10/10 – Uitstekend

Allen

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I like how everything is close by and i love how the beach is walkable, especially it includes towels. The only thing i didn’t like was to find parking because i had a big suv. Everything is else is perfect.
4 nachten verbleven in maart 2024
Reactie van Aston at the Waikiki Banyan op 12 mrt 2024
Mahalo for your review of the Aston Waikiki Banyan. We are glad you enjoyed your stay with us. We are looking forward to your visit again in the near future.

2/10 – Ontzettend slecht

Kotoyo

4 nachten verbleven in februari 2024
Reactie van Jennifer Batara op 2 apr 2024
Aloha Kotoyo, Mahalo for taking the time to rate your stay at Aston at the Waikiki Banyan. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Jennifer BataraGeneral Manager

6/10 – Redelijk

Darrell, Winnipeg

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Saw 3 rooms before choosing one that was satisfactory, as they were very run down. Staff was very accommodating.
15 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 5 mrt 2024
Thank you for taking the time to leave a review. We apologize for the inconvenience of moving rooms. We are glad you finally found a room you were satisfied with. Our staff is there to make sure they do everything to satisfy guests, I'm glad that they were able to accommodate you. Please visit us again soon. Aloha

10/10 – Uitstekend

naomichi

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
とても快適でした
7 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 29 feb 2024
Thank you for sharing your experience, we are glad you enjoyed your stay with us. We hope to see you again on the near future. Aloha and Mahalo.

2/10 – Ontzettend slecht

Nichole, Concord

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Roaches all over the place , came home an they were all in my suitcase!
5 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 29 feb 2024
Thank you for taking the time to share your experience with us. We apologize for your stay being less than you expected. We want to make sure guest stays are wonderful. For these types of issues, we take care of it right away. We make sure guest needs are addressed and taken cared of immediately. We hope that our prompt resolution was an acceptable one. Please feel free to contact us if there were any other issues, so we make sure they are addressed properly. Aloha

10/10 – Uitstekend

Kim

25 nachten verbleven in januari 2024
Reactie van Aston at the Waikiki Banyan op 23 mrt 2024
Mahalo for your stellar review of our property. We are glad you enjoyed your stay with us and hope to see you back again very soon. ALOHA

8/10 – Goed

DARRYL

2 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 23 mrt 2024
Thank you for your review of our property. Please kindly share your experience and concerns, so we may improve our guests' experiences. MAHALO

8/10 – Goed

Julai

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are a little outdated but very spacious for a family of 4-5. I love the dining table with chairs and having a full kitchen is very convenient. The only tricky part is finding the entrance to the parking garage. Other than that, I would definitely stay here again.
1 nacht verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 27 feb 2024
Thank you for sharing a review of our property. We are glad you enjoyed your stay with us. We hope you visit us again in the near future. Mahalo

2/10 – Ontzettend slecht

Julie

3 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 23 mrt 2024
We are very sorry your experience was not what you expected. Please kindly share with us your concerns, as we may address issues appropriately. MAHALO

2/10 – Ontzettend slecht

Rachel, Joshua

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very outdated. 4 elevators and had to wait an upward of 15 min for an elevator. We got a room with a kitchenette so we could make meals and specified that and there were no pans or anything for cooking. They said they would make it right and had yet to do so. Went to a different island and facility.
4 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 27 feb 2024
Thank you for your review of our property. We apologize for your less than stellar experience. Can you please share your experience and what needs to be addressed? Please give us a call here at the front desk to share your concerns. Aloha

10/10 – Uitstekend

Joyce E

Positief: Netheid
Large room, kitchen, full size fridge. Loved balcony ocean view. Pool area could be more appealing, rec deck not finished reno.
17 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 21 feb 2024
Thank you for your review of our property. We are glad you enjoyed your stay. Please feel free to share with others your experience sand hope to welcome you again in the future. Aloha

8/10 – Goed

??

サンキュー!
5 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 20 feb 2024
Thank you for your review of our property. We are glad you enjoyed your visit. Please feel free to reach out to us if you have any concerns or would like to book with us again in the future. Aloha

6/10 – Redelijk

seongwon

4 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 23 mrt 2024
Thank you for your review of our property. Please kindly share any feedback, as we may improve our guests' experiences. ALOHA

10/10 – Uitstekend

??

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 16 feb 2024
Thank you for taking the time to rate your stay with Aston Waikiki Banyan. Please feel free to share your experience with us, we are happy you enjoyed your visit, hope to see you again soon. Aloha

2/10 – Ontzettend slecht

Tamami

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
何度も宿泊した事があったので安心していましたが、今回初めてタワー2になり最悪のお部屋でした。 チェックイン時には掃除等がされてないような状態で、ソファーには髪の毛、部屋の絨毯部分にも髪や糸ごみがありました。このぐらいは海外では当たり前なのかと思い我慢しましたが、シャワーがちょろちょろとしか出ず、フロントに部屋交換を申し出しましたが、係の人が部屋を見にきて「ちゃんとお湯はでるでしょう?タワー2は建物自体古いから仕方ないですよ」みたいに言われました。 いやいや建物古いのは承知してますが、それなりの料金をとってホテルとして運営してるんだったら、設備はちゃんとしないと! 不満のまま滞在しましたが、翌日からもハウスキーピングさんは掃除はしないし、タオル交換とゴミ排出だけ・・・。 AmenityFeeを一日29ドルも取っておいて、コーヒーや石鹸類、新聞の設置は滞在3nights中、一回だけでした。 Feeとるなら、それなりにしてほしいです。   楽しいハワイ旅行がこのホテルのせいで台無しです。 返金してほしいくらいです。 今後は貸し出す部屋の状態くらいちゃんとチェックしてから貸し出ししてほしいです。 残念でなりません。
3 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 14 feb 2024
Thank you for your review. We are so sorry your experience was not what you expected. Can you please share more about your experience? Who did you speak to and what was done to correct the issues? Our goal is to elevate the guest experience and want to improve and make sure guest are happy with their stray.

8/10 – Goed

Royce

Reisde met familie
Positief: Netheid, voorzieningen
The Aston at Waikiki Banyan is well situated in Waikiki and allows all nearby attractions to be within walking distance. The staff are kind and attentive. The property also offers a pool, BBQ area, laundry facilities, and a spa/ sauna. Overall it was a good place to stay. The only downside is that the hotel interior is old and the lifts/ elevators are quite slow resulting in long queues during peak times.
5 nachten verbleven in februari 2024
Reactie van Aston at the Waikiki Banyan op 14 feb 2024
Thank you for your review. We appreciate you taking the time to share your experience. We are happy glad to hear the staff and location of property was to your liking. We are disappointed that your room was not as expected, we will follow up with management regarding the room quality, as for the elevators, The Aston is working with the association to rectify the elevator issues and apologize for the excessive wait times. We hope to be of service to you again in the future. Aloha