Beste Barbara,Bedankt voor uw fantastische review over uw verblijf in Hoorn. Fijn om te lezen dat u zo genoten heeft van de ambiance.Met vriendelijke groet,Lianne - Hotel Manager

Beste Ada,Bedankt voor uw prachtige beoordeling over uw verblijf bij Heavens Hotel Hoorn. Fijn om te lezen dat u een bijzondere ervaring heeft gehad, daar doen we het voor.Met vriendelijke groet,Lianne - Hotel Manager

Beste Mirjam,Bedankt voor je review over je verblijf bij Heavens Hotel Hoorn, dat wordt zeer gewaardeerd. Fijn dat u de renovatie van de kerk heeft kunnen bewonderen. Uiteraard is het niet onze bedoeling dat u overlast ervaart van andere gasten of collega's. Wij gaan dan ook onderzoeken of we dit in de toekomst kunnen voorkomen.Met vriendelijke groet,Lianne - Hotel Manager

Beste Margaretha,Wat fijn dat u genoten heeft van uw bezoek aan Heavens Hotel. Ik ben blij dat u uw upgrade naar een de luxe kamer zo prettig vond. Omdat on hotel is gevestigd in een historische kerk, mogen we niets aan het monumentale pand veranderen en dus ook geen ramen plaatsen. Onze architecten hebben geprobeerd het licht dat door de originele glas-in-loodramen naar binnen komt zoveel mogelijk de kamers in te laten komen. We zoeken nog naar een manier om onze gasten meer privacy te geven zonder dat ze de gordijnen hoeven te sluiten. Tevens ben ik verheugd dat u ons uitgebreide ontbijtbuffet, de lekkere cappuccino en onze gezellige bar zo waardeerde. Ik hoop u snel weer te begroeten en vergeet niet uw vrienden en familie over ons te vertellen. Met vriendelijke groet, Lianne van Leeuwen, Hotelmanager **SPECIALE AANBIEDING – Vermeld “REVIEWS” bij het maken van een reservering, verblijf 3 nachten of langer en ontvang een gratis fles Prosecco en een welkomstgeschenk op de kamer!**

Dear Anke,Thank you for taking the time to review your recent visit to Heavens Hotel. I am delighted that you liked our unique concept, a modern hotel in a historic church, and that you had a wonderful time exploring Hoorn. I have taken note of your useful suggestions regarding the bathroom, and I will discuss these internally. Thank you for being our guest and, on behalf of our entire team, we look forward to seeing you again soon. Please do not forget to tell your friends and family about us. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Richard,Thank you for your generous review following your visit to Heavens Hotel. I am delighted that you were impressed by our unique location in a historic church and our architectural design, as well as our delicious food and the excellent service our team provided. Thank you for choosing to stay at our hotel, and I hope to see you again when your travel plans take you back to Hoorn. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Luc,Thank you for rating your recent visit to Heavens Hotel. I am delighted you had a positive overall experience in our centrally located hotel. It was a pleasure to have you as a guest, and we look forward to welcoming you again soon. I would appreciate it if you could recommend us to your friends and family.Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Paulus, Thank you for awarding Heavens Hotel with this 5-star rating, which means you had a wonderful stay with us, and that is exactly what we love to hear. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. In the meantime, I would appreciate it if you could recommend us to your friends and family. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Beste Mieke,Wat fijn te zien dat u een comfortabel verblijf heeft gehad bij ons in Heavens Hotel. Het doet me plezier te horen dat ons team u hartelijk heeft ontvangen. Wat vervelend dat er problemen waren met de verlichting. Ik zal dit zeker bespreken in de volgende managementvergadering. Het nadeel van onze unieke locatie in de oude kerk van Hoorn is dat we niets aan het monumentale pand mogen veranderen, dus ook geen ramen plaatsen. Om ervoor te zorgen dat er toch frisse lucht de kamer binnenkomt, hebben we de beste mogelijke airconditioning in de kamers geplaatst. Hartelijk dank voor uw recensie en ik hoop u nogmaals te mogen ontvangen. Mooie locatie, midden in het centrum van Hoorn. Met vriendelijke groet,Lianne van Leeuwen, Hotelmanager **SPECIALE AANBIEDING – Vermeld “REVIEWS” bij het maken van een reservering, verblijf 3 nachten of langer en ontvang een gratis fles Prosecco en een welkomstgeschenk op de kamer!**

Beste Jaap,Hartelijk dank voor het schrijven van deze geweldige recensie over uw bezoek aan Heavens Hotel. Ik ben zeer verheugd dat u uw comfortabele kamer mooi vond en de ligging van het hotel, midden in het centrum van Hoorn en dicht bij leuke winkeltjes, musea en restaurantjes plezierig vond. Dank u wel dat u voor ons unieke hotel heeft gekozen en ik kijk er naar uit u binnenkort weer te mogen verwelkomen.   Met vriendelijke groet,Lianne van Leeuwen, Hotelmanager **SPECIALE AANBIEDING – Vermeld “REVIEWS” bij het maken van een reservering, verblijf 3 nachten of langer en ontvang een gratis fles Prosecco en een welkomstgeschenk op de kamer!**

Dear Kim,Thank you for choosing to stay at Heavens Hotel during your visit to Hoorn. I am pleased that you liked your modern room. The drawback of having a hotel in an historic church is that we are not allowed to make any chances to the monumental building, and therefore we cannot insulate the walls. I apologize for any inconvenience this may have caused you, and I hope to get the opportunity to welcome you again soon. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Anthony,I am so sorry so see that we failed to give you a positive experience at our hotel. We use our reviews as a learning tool, and I would appreciate receiving more details about what happened and what we can improve. My apologies for any inconvenience you caused, and please do not hesitate to contact me to discuss your stay in more detail. Warm regards, Lianne van Leeuwen, Hotel Manager

Dear Hendrik,Thank you for this candid review following your visit to Heavens Hotel. I am pleased that you liked our location, close to the harbour, interesting boutiques and cosy restaurant. The drawback of a city centre hotel in an historic town is that the streets are narrow and parking can be an issue. Thankfully, there are parking garages in the neighbourhood. I am sorry to see that your room was smaller than expected. Please know that we have different room types available, and a larger one might be more comfortable during your next stay. Thank you for your valuable feedback, and I hope to get the chance to welcome you again when your plans take you back to Hoorn. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Rebecca,Thank you for rating your recent visit to Heavens Hotel. I am delighted you had a positive overall experience. I hope you liked our unique design, a modern hotel in an historic church, and our convenient location, right in the centre of Hoorn. It was a pleasure to have you as a guest, and we look forward to welcoming you again soon. I would appreciate it if you could recommend us to your friends and family.  We all wish you a happy holiday season and a wonderful 2024!Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear David,Thank you for taking the time to review your recent visit to Heavens Hotel. I am thrilled that you had a lovely experience in our hotel. It is wonderful to hear that you thoroughly enjoyed our delicious and varied breakfast buffet, found our team to be caring and friendly, and liked our location, right in the heart of Hoorn and close to interesting heritage sites. We all love to welcome you again soon, and please feel free to tell your friends and family about us. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear James,Let me start by telling you how sorry we were that you got COVID-19 during your stay at Heavens Hotel. I am pleased to hear that our team took excellent care of you during your time of need. Please come and visit us next time your travel plans take you to Hoorn so that you can fully enjoy the facilities we offer and the lovely historic city of Hoorn. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Johannes,Thank you for rating your recent visit to Heavens Hotel. I am delighted that you had a wonderful stay with us and that we were able to meet and exceed all of your expectations. I greatly appreciate that you have shared your beautiful pictures on this platform. It was a pleasure to be of service to you, and we all look forward to seeing you again soon. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Dirk,Thank you for your fabulous feedback following your recent visit to Heavens Hotel. I am delighted to learn that you had a wonderful stay with us and that you liked our cosy bar and restaurant. Our architects have done their utmost to enhance many of the original features of the historic church in our hotel. The drawback of converting a monumental building into a modern hotel is that we are not allowed to make any changes to the structure, therefore, no windows. We have, however, installed a top of the art air-conditioning system to ensure that our rooms have a constant supply of fresh air. It was a great pleasure to welcome you as our guest, and we all look forward to seeing you again soon.  Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Marcel,Thank you very much for this fantastic feedback following your experience at Heavens Hotel and for sharing it on this platform. I am thrilled to see that you had a comfortable stay in our converted church and found our breakfast to be delicious. I am especially pleased with your comment regarding our team, as they do their utmost to ensure that all the requirements our guests might have are met. It is fantastic to see them succeed. It was a pleasure to be of service to you, and we all look forward to welcoming you back again soon. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Richard,Thank you very much for your generous review following your stay at Heavens Hotel and for sharing your experience on this platform. I'm happy that you had a good night's sleep in the comfortable bed, that our team was helpful and friendly, and that you enjoyed the delicious waffles and strawberries from our breakfast buffet. Furthermore, I am pleased that you appreciated how our architects transformed the old church into a modern hotel. It was a great pleasure to welcome you as our guest, and we all look forward to seeing you again soon.Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Dereck,On behalf of the entire team of Heavens Hotel, we are delighted that you enjoyed your stay with us, and thank you for giving us this generous 10/10 rating. It means that we are on the right track, and this is really motivating indeed. We hope that you will come back and visit us again soon, and trust that you will share your positive experience with your friends and family. Until next time! Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear David,Thank you for taking the time to write a review. I believe you were referring to a different hotel, as we do not have rooms with a bathroom on a different level or rooms that are connected to a garden. I trust that you had a delightful stay with us in Hoorn. If there is anything we can do to enhance your visit, I would be delighted to assist you. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Greetings from Hoorn,Let me start by thanking you for this fantastic feedback following your experience at Heavens Hotel and for sharing it on this platform. I appreciate you complimenting us on our beautiful interior design. Our architects did a wonderful job converting an old church into a modern and comfortable hotel, didn’t they? I am pleased that the weather allowed you to have a lovely lunch on our outside patio. Thank you for your recommendation, and on behalf of the entire team, we look forward to welcoming you back again soon. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Volker,Thank you very much for your review following your stay at Heavens Hotel and for sharing your experience on this platform. I appreciate your compliments about our delicious breakfast and our cleaning standards. Unfortunately, we are not allowed to make any changes to the monumental building and therefore there are no windows we can open. I will discuss the temperature of the aircon with our maintenance department. I am sorry you did not notice the 100 deposit in the house rules on this website. However, I am pleased to inform you that we have taken your remark into consideration and will not ask for it again from today onwards. Thank you for being our guest, and please don't hesitate to contact us if you like to discuss your visit further. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Masayo,Thank you for your rating following your visit to Heavens Hotel. I am thrilled to see that overall, you had a comfortable stay with us, although I would love to know what we could improve to achieve a perfect 10/10. I look forward to welcoming you again and hope you tell your friends and family about us, as it would be a pleasure to welcome them too.   Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Mustafa,I am delighted you chose to stay at the Heavens Hotel. It is great to hear that you found our hotel comfortable and clean, and that you enjoyed the quiet environment, even though we are located in the centre of town. The surrounding streets are very narrow, and there are few parking spaces available. Fortunately, the city does have several parking garages and a large car park next to the train station, which are within walking distance. Thank you for your feedback, and we look forward to welcoming you again soon. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Hitoshi,Thank you very much for your review following your stay at our hotel. I am pleased that you had a lovely dinner in our restaurant and liked the idea of our unique location within the old church. Unfortunately, this comes with a disadvantage, as we are not allowed to make any changes to the old building and install windows. I am sorry that you heard footsteps coming from the room above. It is very helpful hearing a guest's perspective, and we will look into it. I apologise for any inconvenience caused, and please do not hesitate to contact us if you like to discuss your experience in more detail. Warm regards, Lianne van Leeuwen, Hotel Manager

Dear Erika,I am delighted you chose to stay at Heavens Hotel. It is great to know that you liked our quiet hotel with tasteful décor. However, I am sorry that our breakfast did not meet your expectations. I have addressed the issues mentioned to our colleagues from the restaurant. I appreciate you pointing them out to me. Thank you for your feedback, and I trust you had a lovely time in Hoorn, nevertheless. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Erika,Thank you so much for taking the time to review your recent experience at Heavens Hotel. I am pleased you had a comfortable stay with us, but I am sad to learn that you thought our breakfast buffet was not varied enough. I will discuss the issues mentioned with our colleagues from the restaurant to ensure improvement in the future. Thank you for choosing our hotel during your visit to Hoorn, and I hope to see you again soon. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Adriana,Thank you for your lovely review following your visit to Heavens Hotel. I am grateful that our central location, cleaning standards, and unique setting all made up for a comfortable stay. It has been a great pleasure to have you as our guest, and we look forward to welcoming you again next time your travel plans take you back to Hoorn. Please don't forget to tell your friends and family about us.Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**

Dear Sibylle,Thank you for your recent visit to Heavens Hotel and for taking the time to write a review. I am delighted you chose our hotel while travelling through the Netherlands by train. Isn't it a lovely way to enjoy our flat country? I am thrilled you would recommend us to your friends and family. Thank you again for your stay, and I hope to welcome you again soon. Warm regards,Lianne van Leeuwen, Hotel Manager

Dear Garrick,Thank you for choosing Heavens Hotel during your last visit to Hoorn. I am thrilled you thought our hotel and the old city centre of Hoorn stunning. I am happy the alert waiter informed you about the train service stopping at night. Thank you again for your stay, and I hope to get the opportunity to welcome you again soon. Warm regards,Lianne van Leeuwen, Hotel Manager

Dear Sir/Madam,Thank you for sharing your experience with us. I would like to offer my sincere apologies for the inconvenience you have experienced when given the room with the stench of sewage. I am very pleased to read my colleagues have acted immediately and provided you with a different room. Thank you again for taking the time to share your impressions and we hope to welcome you back to Heavens Hotel Hoorn