Vergaderfaciliteit

Beoordelingen van Hilton Houston NASA Clear Lake

3.5 out of 5
Hilton Houston NASA Clear Lake
3000 Nasa Pkwy, Houston, TX

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 648 van 1323 beoordelingen" "
Gastenscore: 8 - Goed. 292 van 1323 beoordelingen" "
Gastenscore: 6 - Redelijk. 196 van 1323 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1323 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 1323 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Rita

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
2 nachten verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Hello Rita - Please accept our deepest apologies for not being able to exceed your expectations. We are truly sorry. We continue working and making upgrades to our property in hopes to deliver a consistent guest experience. We are -on a positive note- happy ot hear you enjoyed our beds and were able to rest! Thank you for sharing your experience!

10/10 – Uitstekend

Paula

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, safe, and comfortable
1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Thank you, Paula, for your amazing 5-star rating! We are very glad to learn you had a great stay! We appreciate you!

8/10 – Goed

Ravi

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!

10/10 – Uitstekend

Julio

Amazing, always love Hilton and they don’t disappoint
2 nachten verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Thank you for your 5-star review. Julio! We appreciate you!

6/10 – Redelijk

Jagdeep

Reisde met partner
Positief: Netheid, voorzieningen
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston. Staff are very attentive and helpful. The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
2 nachten verbleven in maart 2024
Reactie van General Manager op 19 apr 2024
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!

6/10 – Redelijk

Chris

Strange smell - Drink charged to my room in error
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!

4/10 – Matig

Maximilian

1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Maximilian - please accept our apologies for not exceeding your expectations. Based on your rating, we could have done things differently. We are truly sorry. We would love to see you again and another opportunity to serve you!

10/10 – Uitstekend

Gary

Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
1 nacht verbleven in april 2024
Reactie van Aida op 8 apr 2024
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)

10/10 – Uitstekend

William

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!

10/10 – Uitstekend

Julio

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Thank you for your feedback, Julio! Please come back soon!

2/10 – Ontzettend slecht

Rondell

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
2 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.

4/10 – Matig

Claudia

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
2 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!

8/10 – Goed

Brianna

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall the hotel is great, just need to update the tubs .
2 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Thank you, Brianna, for your feedback and rating! Please come back soon!

8/10 – Goed

jose

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location well kept but they promised free breakfast then then charged me for it
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!

10/10 – Uitstekend

Luz

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Thank you, Luz, for your wonderful rating! We appreciate you!

6/10 – Redelijk

Joy

4 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!

2/10 – Ontzettend slecht

Becca

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

6/10 – Redelijk

Connie

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

10/10 – Uitstekend

Vetim

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 14 mrt 2024
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!

2/10 – Ontzettend slecht

Mohannad

Negatief: Netheid, staat van de accommodatie en faciliteiten
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
Reactie van General Manager op 13 mrt 2024
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!

8/10 – Goed

Domenic

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!

10/10 – Uitstekend

Ken

Positief: Netheid, staat van de accommodatie en faciliteiten
Great water pressure. Huge bath towels. Clean room.
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!

10/10 – Uitstekend

Cora

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is nice quiet and clean. They were very helpful and check out time was not super early.
1 nacht verbleven in februari 2024
Reactie van Alice Peterson op 26 feb 2024
Thank you so much and come again if you're ever in the area.

2/10 – Ontzettend slecht

Ana

1 nacht verbleven in februari 2024
Reactie van General Manager op 26 mrt 2024
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!

10/10 – Uitstekend

Annemarie

1 nacht verbleven in februari 2024
Reactie van General Manager op 26 mrt 2024
Thank you, Annemarie, for your 5-star rating! Please come back soon!

6/10 – Redelijk

jimmy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
1 nacht verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!

8/10 – Goed

Anusha

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
Reactie van General Manager op 8 feb 2024
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!

4/10 – Matig

Sharon

Negatief: Netheid, staat van de accommodatie en faciliteiten
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
2 nachten verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 – Goed

VADAKOOT

Positief: Netheid, staat van de accommodatie en faciliteiten
VERY FRIENDLY STAFF
1 nacht verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!

10/10 – Uitstekend

Jeanne M.

Positief: Netheid, comfort kamer
5 nachten verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Thank you, Jeanne, for sharing your rating! We love it!

6/10 – Redelijk

Sandra

Negatief: Voorzieningen
I would not stay there again. I expected more with regard to amenities.
1 nacht verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!

6/10 – Redelijk

Adam

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
2 nachten verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!

10/10 – Uitstekend

franklin

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
warm and friendly
4 nachten verbleven in december 2023
Reactie van General Manager op 27 jan 2024
Thank you, Franklin, for your rating and kid words! Please come back soon!

2/10 – Ontzettend slecht

Audra

Reisde met partner, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
2 nachten verbleven in januari 2024
Reactie van General Manager op 26 jan 2024
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.

8/10 – Goed

Dustin

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van General Manager op 23 jan 2024
Thank you, Dustin, for the 4-star rating! We appreciate it!

2/10 – Ontzettend slecht

Deena

Reactie van General Manager op 9 jan 2024
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!

10/10 – Uitstekend

MATTHEW

Positief: Netheid, staat van de accommodatie en faciliteiten
All great
1 nacht verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Thank you, Matthew, for your wonderful rating! We appreciate you!

4/10 – Matig

bato

Reisde met een groep
Delay in check-in and rooms were not that good
1 nacht verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!

10/10 – Uitstekend

Sachin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 8 jan 2024
Thank you, Sachin, for your wonderful rating!

10/10 – Uitstekend

Helen

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The location cannot be beat if you're heading to NASA Johnson Space Center. We were only 5 minutes away. The hotel is alone on the water with lovely views. There is nothing else close by, but its all within an easy drive.
2 nachten verbleven in december 2023
Reactie van General Manager op 3 jan 2024
Thank you, Helen, for your wonderful rating and comments! We are very glad to learn you enjoyed your stay!

10/10 – Uitstekend

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was very convenient to all the attractions that we went to. Also, the price was worth it.
4 nachten verbleven in december 2023
Reactie van General Manager op 4 jan 2024
Thank you, Michael, for your rating and review!

8/10 – Goed

Priyanka

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in december 2023
Reactie van General Manager op 4 jan 2024
Thank you, Priyanka, for your wonderful rating!

10/10 – Uitstekend

Neetha

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Thank you, Neetha, for your 5-star rating!!! Wow!

6/10 – Redelijk

Vinisha

Reisde met familie
Negatief: Voorzieningen
Reactie van General Manager op 29 dec 2023
Thank you, Vinisha, for sharing your rating!

2/10 – Ontzettend slecht

Vijay

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rain water flowed inside the room . The shower was either very hot or very cold and was defective. This is absolutely unprofessional and unacceptable. Provide full refund at the earliest.
1 nacht verbleven in december 2023
Reactie van General Manager op 5 feb 2024
Hello Vijay, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 – Goed

Aneesah

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you, Aneesah, for your rating!

10/10 – Uitstekend

Gerhard

Zakenreiziger, Reisde met partner
Positief: Netheid
Great location on the lake; Comfortable room;
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you, Gerhard, for your 5-star rating!

8/10 – Goed

Kristi, Pearland

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you for your 4-star review! We appreciate you, Kristi!

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 20 dec 2023
Thank you, David, for sharing your rating!

10/10 – Uitstekend

Sachin

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very good, but wanted microwave in room
1 nacht verbleven in december 2023
Reactie van General Manager op 20 dec 2023
Thank you, Sachin, for your wonderful rating! Glad to hear we exceeded your expectations!