Een buitenzwembad, parasols voor strand/zwembad

Beoordelingen van Hyatt Regency Houston/Galleria

4 out of 5
Hyatt Regency Houston/Galleria
2626 Sage Road, Houston, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 799 van 1425 beoordelingen" "
Gastenscore: 8 - Goed. 330 van 1425 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1425 beoordelingen" "
Gastenscore: 4 - Matig. 88 van 1425 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 79 van 1425 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Karen

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

CARMALITA

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful area if you're a shopper and love to eat. In the heart of Houston. Nice hotel layout. Food and drinks are really good. Valet and housekeeping are great. Most front desk staff are really helpful.
2 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Carmalita, it's fantastic to hear that you appreciated the strategic location of Hyatt Regency Houston/Galleria, ideal for shopping and dining. We are thrilled that you found the hotel's layout appealing and enjoyed our food and beverage offerings. It's always great to hear positive feedback on our valet and housekeeping team members, and we're glad most of our front desk team were able to assist you. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Rachel

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great room, nice staff. Definitely recommend.
1 nacht verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Rachel, thank you for your positive remarks. It's fantastic to know that you would recommend the Hyatt Regency Houston/Galleria due to the congeniality of our team members and the quality of our rooms. We truly can't wait to welcome you back in the future.

10/10 – Uitstekend

Svetlana

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Svetlana, it's wonderful to see your full marks for Hyatt Regency Houston/Galleria. It seems that you enjoyed your stay with us. Your satisfaction is the best praise for our dedicated team. We thank you for choosing our hotel and we hope to see you again for another stellar experience.

10/10 – Uitstekend

Andy

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 24 apr 2024
Andy, thank you for choosing to stay with us at Hyatt Regency Houston/Galleria. It's wonderful to see that you had a great experience. We strive to create exceptional stays for our guests, and we are thrilled you enjoyed your time with us. We look forward to hosting you again in the near future.

6/10 – Redelijk

Louise

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So, it’s a great place, except for the day there’s were no loungers at the pool, called the front desk asked Trevor, nobody came to fix it, I was lying on cement, I didn’t book a camping site, apparently there was a function there later in the evening no word whatsoever that this was happening, and if it was later in the evening not sure why loungers were taken away at noon?!! With no communication whatsoever, I paid a good price for this hotel, didn’t think I’d end up lying on a cement floor, not impressed at all………..
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Louise, it's regrettable to hear that your experience at the pool didn't meet your expectations. Clear communication and prompt assistance from our colleagues is imperative and we apologize if this was not your experience. We also understand the importance of comfortable loungers for a relaxing time by the pool. Your feedback is valuable and will definitely be considered for future improvements. Thank you for choosing our hotel and we hope to better serve you in the future.

10/10 – Uitstekend

Sarvotham R, Fort Mill

Positief: Staat van de accommodatie en faciliteiten
Excellent place to stay with the family
2 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Sarvotham, thank you for sharing your experience. We're delighted that you found the Hyatt Regency Houston/Galleria to be an excellent place for your family's stay. We can't wait to welcome you and your family back in the future.

6/10 – Redelijk

MAJID

Zakenreiziger
Negatief: Voorzieningen
Lot of noise. No person at the front desk at the time of check out in the morning. The bed was very uncomfortable
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Majid, we understand you encountered some disturbances and checkout difficulties during your stay. Your comfort is our priority and we regret that this was not fully met. Regarding your concern about the bed comfort, we have noted this for our internal review. We aim to make every guest's stay smooth and satisfying, and we hope to have another chance to show you a better experience.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was great! It was also my wife’s birthday and the hotel associate during check in made sure we had cake and champagne free of charge. The only issue was no options for free parking so you basically had to valet. Other than that great stay, clean hotel, and friendly staff.
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
David, we're thrilled to hear that you had a memorable stay at Hyatt Regency Houston/Galleria, especially during such an important occasion as your wife's birthday. It's wonderful that our team members could do their part to make it more special with free cake and champagne. We take note of your comment regarding parking, as we're always looking to improve the experiences of our guests. Thank you for recognizing our clean premises and amiable team members. We look forward to welcoming you back.

10/10 – Uitstekend

Yvonne

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, comfortable rooms, great food and staff kindness!
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Yvonne, it's wonderful to hear you valued the prime location, cozy accommodations, delicious cuisine, and the cordiality of our team members at Hyatt Regency Houston/Galleria. We appreciate your kind words and hope to welcome you back in the future!

10/10 – Uitstekend

Thomas

Reisde met partner
The service provided by Chyna at the front was Outstanding. Chyna went above and beyond expectations. My wife and I will only stay at the Hyatt Regency when we come to Houston. Chyna needs to be the front desk Manager. Thank you Chyna for making our anniversary special
4 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Thomas, thank you for your glowing review of the Hyatt Regency Houston/Galleria. We greatly appreciate your recognition of Chyna's exceptional service. It's gratifying to hear how much you enjoyed your stay with us, and that Chyna made your anniversary even more special. We highly value your loyalty and look forward to making your future stays just as memorable.

10/10 – Uitstekend

Chanel

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was outstanding. The overall quality of my stay was fantastic!
4 nachten verbleven in maart 2024
Reactie van Customer Service op 14 apr 2024
Chanel, it's wonderful to hear that you had a fantastic stay at the Hyatt Regency Houston/Galleria. Our team members strive to provide an outstanding service, and we're thrilled that we met your expectations. We can't wait to welcome you back in the future!

10/10 – Uitstekend

Derrick

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 13 apr 2024
Thank you for the great rating, Derrick!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Houston/Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bien cuidada hasta el ultimo detalle.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 10 apr 2024
José, gracias por reconocer la atención al detalle en Hyatt Regency Houston/Galleria. Hacemos todo lo posible para garantizar que la estancia de nuestros huéspedes sea impecable. Esperamos poder brindarle un servicio de calidad durante su próxima visita.

10/10 – Uitstekend

Jenny

4 nachten verbleven in maart 2024
Reactie van Customer Service op 29 apr 2024
Jenny, it's wonderful to hear that your experience at Hyatt Regency Houston/Galleria was exceptional. We truly appreciate your high rating on Expedia and hope to host you again for another splendid stay in the future.

10/10 – Uitstekend

TaylorMarie

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This property was beautiful . The staff were so friendly, I couldn’t be more pleased.
3 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
TaylorMarie, it's truly wonderful to learn that you found the Hyatt Regency Houston/Galleria to be a beautiful property. It's always a pleasure to hear that our team members contributed to a pleasing experience for our guests. We eagerly look forward to your next visit!

8/10 – Goed

Marisa

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Thank you for sharing your thoughts with us, Marisa!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Regency Houston/Galleria. Thank you and have a lovely day!

10/10 – Uitstekend

Ariel

3 nachten verbleven in maart 2024
Reactie van Customer Service op 23 apr 2024
Ariel, your 5-star rating of Hyatt Regency Houston/Galleria is greatly appreciated. While not much was mentioned in terms of your stay, we hope that our commitment to providing exceptional service was evident. We certainly hope to welcome you back sometime in the future. Thank you for choosing Hyatt Regency Houston/Galleria.

10/10 – Uitstekend

aurelie

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Aurelie, we're thrilled you had a delightful stay at Hyatt Regency Houston/Galleria! We truly appreciate your top rating. Please consider us for your future trips to Houston. We're excited to provide another wonderful experience.

10/10 – Uitstekend

Raul Jorge

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Raul Jorge, thank you for choosing the Hyatt Regency Houston/Galleria as your destination. We're thrilled to know that your stay was up to your expectation. We look forward to welcoming you back during your next visit. Safe travels!

10/10 – Uitstekend

Patricia

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Patricia, thank you for your high rating of the Hyatt Regency Houston/Galleria. We're thrilled to know we met your expectations and look forward to welcoming you back for another great experience.

10/10 – Uitstekend

Gabriel Pereda

Positief: Staat van de accommodatie en faciliteiten
Clean and environment
3 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Gabriel Pereda, we sincerely appreciate your stellar review relating to your stay at the Hyatt Regency Houston/Galleria. Our dedication to maintaining a neat and pleasant atmosphere is key to the high-quality service we strive to provide. We can't wait to welcome you back in the future.

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Diana, it is wonderful to hear you had an excellent experience at Hyatt Regency Houston/Galleria. Our team members appreciate your feedback and look forward to your future visits. Thank you for choosing our hotel.

10/10 – Uitstekend

Megan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Very helpful and friendly staff, with a swanky lounge and amazing coffee shop in the lobby
1 nacht verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Megan, we're delighted to read that you enjoyed your stay at the Hyatt Regency Houston/Galleria. It's wonderful to know you appreciated our friendly team members, the stylish atmosphere of our lounge, and the exceptional coffee from our lobby's cafe. Thank you for your positive feedback and we hope to see you again soon.

10/10 – Uitstekend

Arianna

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Arianna, it's wonderful to hear that your stay at Hyatt Regency Houston/Galleria was exceptional! We appreciate your high rating and look forward to welcoming you back for another splendid stay in the future. Safe travels!

8/10 – Goed

José Ángel

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
José Ángel, it's fantastic to hear that you found the Hyatt Regency Houston/Galleria to be a pleasant accommodation. We hope to have the chance to welcome you back soon.

10/10 – Uitstekend

Kathryn

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Thanks for the amazing rating, Kathryn!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Regency Houston/Galleria!

10/10 – Uitstekend

Humberto Jose

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Thank you for the 5/5 rating, Humberto!It's excellent you enjoyed your time at Hyatt Regency Houston/Galleria so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 – Goed

Mauricio, Addison

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Mauricio, it's great to see that you had a pleasant experience at Hyatt Regency Houston/Galleria. We strive to offer a memorable stay for our guests, and your rating reflects that. Our team appreciates your feedback and we're excited to welcome you back next time.

10/10 – Uitstekend

Kristina

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and great stay
3 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Kristina, it's fantastic to hear you enjoyed a smooth check-in process and a great stay at Hyatt Regency Houston/Galleria. We aim to make every guest's experience as seamless as yours. Thank you for choosing us, and we hope to welcome you back in the near future.

10/10 – Uitstekend

Kristina

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Kristina, thank you for choosing Hyatt Regency Houston/Galleria and for the superb rating on Expedia. We're delighted to know you had a wonderful stay. Our team is committed to delivering an exceptional experience, and it's uplifting to hear we succeeded. We look forward to your next visit.

6/10 – Redelijk

Abdolreza

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I think the customer service can even become better.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Abdolreza, your feedback regarding customer service is greatly appreciated. Improving the quality of our service is a continuous process and comments like yours aid that progress. Rest assured, we will make efforts to ensure a more pleasant experience during your next stay. Thank you for choosing our hotel and we look forward to welcoming you back.

4/10 – Matig

Mildred

1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Mildred, we acknowledge your rating and are disappointed to hear about your experience. Given an opportunity, we'd strive to make your next stay more pleasant and closer to your expectations. We appreciate your feedback.

10/10 – Uitstekend

Yolanda

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The whole process was smooth from start to finish.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
Yolanda, it's wonderful to hear that your experience at Hyatt Regency Houston/Galleria was seamless from start to end. We're delighted to have met your expectations and we look forward to welcoming you back in the near future!

10/10 – Uitstekend

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Thanks for the perfect rating, Michael!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Regency Houston/Galleria.Have a wonderful day!

8/10 – Goed

Janelle C.

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was in a great location, I liked being close to the mall. My room was clean, and the maids came to check on us all the time.
4 nachten verbleven in februari 2024
Reactie van Customer Service op 5 mrt 2024
Janelle, thank you for sharing your positive review. It's delightful to hear that Hyatt Regency Houston/Galleria's excellent location and cleanliness met your needs. We're glad you appreciated our dedicated team members who ensured your room remained top-notch during your stay. We hope to host you again soon and aim to offer continued enjoyable experiences.

10/10 – Uitstekend

Sandra

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Thank you for taking the time to leave this wonderful rating, Sandra! We hope to see you again soon at Hyatt Regency Houston/Galleria so we can share yet another amazing experience!

10/10 – Uitstekend

David

3 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
David, it's terrific to hear that you had a wonderful experience at the Hyatt Regency Houston/Galleria. We thank you for choosing our hotel and appreciate your support. We're looking forward to your next stay with us.

6/10 – Redelijk

Mauricio

Positief: Staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
We appreciate the feedback, Mauricio.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Kathryn, Houston

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Finesse at the front desk was friendly, helpful, and she remembered our names over our stay.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 4 mrt 2024
Kathryn, it's splendid to hear that you received warm and personalized service at the Hyatt Regency Houston/Galleria. It's our aim to make every guest feel cherished, and we're pleased to know our front desk colleague contributed to your experience positively. We look forward to your next stay with us.

8/10 – Goed

Carol

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The bed sheets was not changed.
2 nachten verbleven in december 2023
Reactie van Customer Service op 1 mrt 2024
Carol, it's unfortunate to hear about your concern with the cleanliness of the bed linens. Please rest assured that the Hyatt Regency Houston/Galleria is committed to the highest standards of cleanliness. Your comments will be passed onto our housekeeping team for review and enhancement of their services. We hope you will reconsider and grant us another opportunity to serve you in the future.

2/10 – Ontzettend slecht

Halie

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 28 feb 2024
Halie, it seems your stay did not meet your expectations, and for that, we express our regret. We are committed to providing our guests with quality experiences and your insights would help us improve in areas we might have overlooked. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels.

10/10 – Uitstekend

yevette

Excellent place to stay anytime come to Texas again
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Yevette, thank you for your wonderful feedback. It's fantastic to hear that Hyatt Regency Houston/Galleria was an excellent choice for your Texas stay. We can't wait to welcome you back during your future travels.

2/10 – Ontzettend slecht

James

2 nachten verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Thank you for sharing your feedback, James.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 – Uitstekend

Kris

2 nachten verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Kris, it's wonderful to see your five-star rating! We are glad that your stay at Hyatt Regency Houston/Galleria met your expectations. We appreciate you choosing us for your travel needs and look forward to welcoming you back in the near future.

10/10 – Uitstekend

Gustavo

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio y magnífica ubicación
3 nachten verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Gustavo, ¡es fantástico saber que has tenido una excelente experiencia en Hyatt Regency Houston/Galleria! Agradecemos enormemente su amable reconocimiento por nuestra excelente ubicación y servicio de primer nivel. Estamos ansiosos por volver a servirle en el futuro.

10/10 – Uitstekend

Rene

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Rene, thanks for your high rating! We are thrilled to know that your stay at the Hyatt Regency Houston/Galleria was enjoyable. Looking forward to greeting you back soon!

10/10 – Uitstekend

lena

Reisde met familie
Staying in hotel was nice with good convenient room. Bathroom was perfect with nice shower. We had refrigerator and coffee machine. Tv was big and table with two chairs were located in the center of the room. We liked our room and hotel as well. Thanks to all people who work there
2 nachten verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Lena, your positive experiences at the Hyatt Regency Houston/Galleria are wonderful to read about! We're delighted you found the room, including the bathroom facilities, to be up to your liking. It's our great pleasure to ensure our rooms are equipped with all the necessary amenities for a comforting stay. Thank you for acknowledging our dedicated colleagues. We hope to welcome you back for another enjoyable stay.

10/10 – Uitstekend

fadi

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Fadi, it's wonderful to know you had an impressive stay at the Hyatt Regency Houston/Galleria. Thank you for leaving a rating. We're eager to welcome you back for another stellar experience.

10/10 – Uitstekend

Aliakia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van Customer Service op 18 feb 2024
Aliakia, thank you for your succinct yet positive review. It's fantastic to hear that you enjoyed your stay at the Hyatt Regency Houston/Galleria. We hope you'll choose to stay with us again in the future.