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Beoordelingen van SpringHill Suites Houston NASA/Seabrook

3 out of 5
SpringHill Suites Houston NASA/Seabrook
2120 Nasa Pkwy, Seabrook, TX

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 567 van 900 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 900 beoordelingen" "
Gastenscore: 6 - Redelijk. 56 van 900 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 900 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 900 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Monica

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel staff. Nice restaurant and bar. Beautiful lobby
1 nacht verbleven in februari 2024
Reactie van Terri op 10 mei 2024
We appreciate your review. Thank you for choosing to be our guest. We hope to welcome you back soon.

10/10 – Uitstekend

Phillip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Terri op 22 apr 2024
Thank you for the score. We appreciate you choosing to be our guest.

4/10 – Matig

Theron

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Terri op 5 apr 2024
We are sorry we failed to meet your expectations.

10/10 – Uitstekend

Juan

1 nacht verbleven in maart 2024
Reactie van Terri op 22 apr 2024
We appreciate the great score. Thank you for choosing SpringHill Suites Seabrook

8/10 – Goed

john

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent, quiet
1 nacht verbleven in maart 2024
Reactie van Terri op 28 mrt 2024
Thank you for the review. We are sorry we fail short in meeting your expectations.

6/10 – Redelijk

Alma

Reisde met familie
It was average but overall it was good for one night!
1 nacht verbleven in maart 2024
Reactie van Terri op 4 mrt 2024
I hope you will accept my apology for failing to meet your expectations.

8/10 – Goed

LaTonya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very clean and quiet. Also, the breakfast was great compared to many other hotel chains.
1 nacht verbleven in februari 2024
Reactie van Terri op 20 feb 2024
Thank you for the feedback. We appreciate you choosing to be our guest.

8/10 – Goed

Jessica

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Terri op 20 feb 2024
Thank you for the score. Sorry we were unable to meet your expectations.

6/10 – Redelijk

Christine

Reisde met familie
Positief: Netheid
Property was convenient to where I needed to be. It definitely shows wear and tear. Mattress should be replaced due to wear. It was saggy.
2 nachten verbleven in januari 2024
Reactie van Terri op 5 feb 2024
Please accept my apology for the inconvenience you may have experienced with the mattress. I can assure you we will address this issue. Thank you for being our guest, we hope you will give us another opportunity in the future.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pre Cruise Stay.
Absolutely a great place to stay. We stay here time to time prior to cruising. Quiet but located close to Kemah Boardwalk
1 nacht verbleven in januari 2024
Reactie van Terri op 15 jan 2024
We appreciate the great review. Thank you for choosing to be our guest.

8/10 – Goed

Cynthia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Terri op 8 jan 2024
I hope you will accept my apology for failing to meet your expectations.

10/10 – Uitstekend

Frances

Reactie van Terri op 9 feb 2024
Thank you for the great score. We appreciate you choosing to be our guest.

8/10 – Goed

JOSEPH, East Elmhurst

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean, and I really liked the room amenities
1 nacht verbleven in november 2023
Reactie van Terri op 28 nov 2023
Thank you for the review. We appreciate you being our guest.

8/10 – Goed

Ricardo

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location was good, just minutes to the marina.
2 nachten verbleven in oktober 2023
Reactie van Terri op 30 okt 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 – Uitstekend

Estella Recio

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a business trip and the location was convenient. There were plenty of restaurants nearby to choose from. The staff was very friendly and the complimentary breakfast was satisfactory.
1 nacht verbleven in oktober 2023
Reactie van Terri op 31 okt 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly.
1 nacht verbleven in oktober 2023
Reactie van Terri op 23 okt 2023
Thank you for the review. We appreciate you choosing to be our guest.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Almost a perfect stay
Overall good stay with family. Our room was clean but light on a couple of things. Had to track down housekeeper for toilet paper, bar soap & additional coffee cups for the room. None of the trash cans had liners but not sure if they were supposed to. The call button for the elevator on the 3rd floor didn't work so we had to call to the front office to send the elevator up - minor inconvenience. Breakfast was well stocked & good. Overall really clean everywhere & front desk staff were all very nice. Would definitely stay again.
2 nachten verbleven in oktober 2023
Reactie van Terri op 17 okt 2023
I am sorry we fell short of meeting all your expectations. I will share your comments with the staff and we will be working hard to improve.Thank you for the review and for being our guest. We hope to welcome you again in the future.

6/10 – Redelijk

Sarah

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room not cleaned while we were there, not enough towels initially for the length of our stay and number of guests in our room and the elevator was partially inoperable. Location was good and breakfast was okay.
2 nachten verbleven in oktober 2023
Reactie van Terri op 16 okt 2023
Thank you for the comments. I hope you will accept my apology for any inconvenience we may have caused with the elevator outage and the room cleanliness. We will definitely be working hard to improve.

8/10 – Goed

Tuan

Reisde met een groep
Positief: Netheid
good
1 nacht verbleven in oktober 2023
Reactie van Terri op 16 okt 2023
We appreciate your choosing to be our guest; and thank you for the review.

8/10 – Goed

carol

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean property. Breakfast just eh not the best tasting but not the worst either- whaat you expect from a hotel breakfast, had lots of bagels and English muffins and croissants but no regular toast.…. Good Coffee though. Overall I would definitely stay again- great area and great price and no major issues with the room or staff. Nice set up in the room.
2 nachten verbleven in september 2023
Reactie van Terri op 6 okt 2023
Thank you for your review, appreciate the feedback. We hope to welcome you back soon.

10/10 – Uitstekend

LAKISHA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Terri op 26 sep 2023
We appreciate the great score. Thank you for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Scott

1 nacht verbleven in september 2023
Reactie van Terri op 2 okt 2023
Thank you for the review. We appreciate you choosing to be our guest

10/10 – Uitstekend

richard

1 nacht verbleven in september 2023
Reactie van Terri op 30 okt 2023
Thank you for the great score. We appreciate you being our guest.

10/10 – Uitstekend

Grace

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here when visiting NASA. I highly recommend it. It has a great location, friendly staff and is clean. It’s easy to get to. I rented a car and found it central to many places I wanted to see near the Space Center. Free breakfast with it too!
3 nachten verbleven in september 2023
Reactie van Terri op 5 sep 2023
That you for the great review. We appreciate you choosing to be our guest.

10/10 – Uitstekend

Roy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quite
1 nacht verbleven in september 2023
Reactie van Terri op 5 sep 2023
We appreciate the review. Thank you for staying with us.

10/10 – Uitstekend

Sarina

1 nacht verbleven in september 2023
Reactie van Terri op 5 sep 2023
We appreciate the great score. Thank you for choosing to stay with us.

10/10 – Uitstekend

Bryanna

Reisde met familie
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Terri op 29 aug 2023
We appreciate the great score. Thank you for being our guest.

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Terri op 28 aug 2023
Sorry we failed to meet your expectations. We appreciate you being our guest, and hope you give us another try in the future.

10/10 – Uitstekend

Nohemi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
My daughter picked this hotel for her kemah birthday and we loved it. Will definitely use this in the future
1 nacht verbleven in augustus 2023
Reactie van Terri op 28 aug 2023
Thanks so much for being our guests. We appreciate the great score and look forward to welcoming you back soon.

10/10 – Uitstekend

Arisetyowati

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Terri op 28 aug 2023
Thank you the great score. We appreciate you choosing to stay with us

8/10 – Goed

Melita

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Terri op 7 aug 2023
Thank you for the review. We apologize for falling short of meeting all expectations.

6/10 – Redelijk

Lauranette

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Terri op 5 aug 2023
We are sorry we failed to meet your expectations.

4/10 – Matig

samille, Houston

Negatief: Staat van de accommodatie en faciliteiten
Gnats in room. Elevator doesn't go down unless sent up by front desk. Pool not working. No discount given for inconvenience. Ice maker not working on the room floor.
2 nachten verbleven in augustus 2023
Reactie van Terri op 4 aug 2023
I hope you will accept my apology for the issues you experienced with your recent stay. We are working to resolve the issues as quickly as possible.

10/10 – Uitstekend

Aida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Terri op 4 aug 2023
We appreciate the review. Thank you for being our guest

10/10 – Uitstekend

Bob

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Terri op 3 aug 2023
We appreciate the score. Thank you for choosing to stay with us. Hope to see you again soon.

10/10 – Uitstekend

AMELIE

1 nacht verbleven in juli 2023
Reactie van Terri op 2 aug 2023
Thank you for the great review. We appreciate you choosing to be our guest

8/10 – Goed

Keith

1 nacht verbleven in juli 2023
Reactie van Terri op 28 aug 2023
We appreciate you choosing to be our guest. We are sorry we feel short of meeting your expectations

10/10 – Uitstekend

Sok

1 nacht verbleven in juli 2023
Reactie van Terri op 31 jul 2023
Thank you for the great score. We truly appreciate yoiu being our guets.

6/10 – Redelijk

William

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Check in was terrible. We arrived at 4PM and were told rooms weren't available yet, come back in 10-15 minutes. Came back at 4:30, there was a different desk clerk and she was trying to check in a very large party to multiple rooms. She finally finished with them, and instead of checking us in she left the desk to go in back. She finally came back and checked us in at about 5. Why doesn't Springhill have a backup to help when the check in load builds up? The layout of the rooms is great, Springhill obviously spent a lot of money renovating them. But they aren't spending the money to maintain them. There was extensive mildew on the ceilings of both bathrooms, and the towel rack and toilet roll holder were both falling off the wall.
1 nacht verbleven in juli 2023
Reactie van Terri op 25 jul 2023
Please accept my apology for the inconveniences with the check in experience and the maintenance issues with your room. I will review these issues with the staff, and we will do our best to improve.

10/10 – Uitstekend

Jose A

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in juli 2023
Reactie van Terri op 19 jul 2023
Thank you for the score. We appreciate you being our guest.

6/10 – Redelijk

Thulia

2 nachten verbleven in juli 2023
Reactie van Terri op 24 jul 2023
Thank you for the review, sorry we failed short of meeting your expectations.

10/10 – Uitstekend

Melanie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were very happy with the hotel. I loved how the room had a water closet with a small sink as well as a shower and sink in a separate area. I also liked the sitting area/office.
1 nacht verbleven in juli 2023
Reactie van Terri op 17 jul 2023
Thank you for the review. We appreciate you choosing to be our guest and hope to welcome you back again soon.

4/10 – Matig

Amber

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This is our second I’m staying at this hotel the first time and we had a fabulous stay. We like the fact of the couch makes two twin beds. This time there was blood specks on the thin sheet thing that goes on top on the comforter. The breakfast was horrible the eggs were bland and bacon under cooked. This is normally our go to hotel when we come visit family because of the location to our relatives. We went through 3 remotes for the tv before they changed the batteries. They have sensors above the door that turns on the AC when you get back but it’s off the whole time your gone so the room was hot and humid when we got back.
2 nachten verbleven in juli 2023
Reactie van Terri op 11 jul 2023
I hope you will accept my apology for any inconvenience we may have caused you with the room cleanliness and the poor breakfast issues. I will share your comments with the staff and we will be working hard to improve.

10/10 – Uitstekend

Monica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean and the beds were super comfortable. Their staff were very friendly and accommodating. And their breakfast had a good variety and it was delicious. We will definitely stay here again when we return to the area!
2 nachten verbleven in juli 2023
Reactie van Terri op 10 jul 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 – Uitstekend

Cesar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Terri op 6 jul 2023
Thank you for the great score. We appreciate you choosing to be our guest.

8/10 – Goed

Kadesha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a nice stay on family vacation.
2 nachten verbleven in juli 2023
Reactie van Terri op 5 jul 2023
We appreciate you choosing to be our guest. Thank you for the review.

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and Comfy
The room was very clean, spacious and comfortable. The location was great as well.
1 nacht verbleven in juni 2023
Reactie van Terri op 3 jul 2023
Thank you for the review. We appreciate you choosing to stay with us.

10/10 – Uitstekend

rachel

1 nacht verbleven in juni 2023
Reactie van Terri op 3 jul 2023
We appreciate the great score. Thank you for being our guest.

2/10 – Ontzettend slecht

ENRIQUE R

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We are Marriott point holders and this was the worst SpringHill Suites I’ve ever stayed at. Staff was rude, room was dirty . Ac didn’t work in our first room and shower handles were broken room was disgusting. Next day we were put in second room ac work shower was not broken but room was disgusting more dirtier than the first. Breakfast time was a mess the counters were dirty from spilled food waffle mix. I guess they don’t clean during breakfast. Don’t waste your money at this SpringHill Suites
2 nachten verbleven in juni 2023
Reactie van Terri op 27 jun 2023
Please accept my apology for not meeting your expectations.

10/10 – Uitstekend

Andre

1 nacht verbleven in juni 2023
Reactie van Terri op 27 jun 2023
Thank you for the great score. We appreciate you being our guest.