AMC Royal Hotel & Spa

If I could, I would have checked out after the first 12 hours and gone somewhere else. However, our stay was non refundable. One of the reasons I booked this hotel was the “WiFi in rooms” as I needed to work at night. The WiFi on the hotel is horrible. If your are lucky, you can read an email or two in the lobby. Even when you pay ekstra for WiFi in your room, it’s useless. First thing I did when we entered the room was remove the dirty rug on the floor. I folded it up and put it aside. Even though mentioned to the reception, it remained in our room throughout our stay. The remote control for the tv had missing buttons and could not be turned on. This time I thought I would call reception to save going all the way down there. However, the phone in the room didn’t work. The kettle was plugged in to a faulty powerpoint and only worked when plugged in somewhere else on the floor. A playground is great when traveling with a child however this one was old, worn down and broken: the entry to the playground had a big sharp rock, mud and a tube from something... overall it was not a very child friendly playground. The pool area and especially the tiles around the children’s pool needs attention. See photos. Food was low quality. Postmix soda tasted like chlorine. Overall, this is definitely not our definition of a 5star hotel. Although reception staff wasn’t of any help at all, we did meet a few helpful, understanding and friendly staff members.