Voorkant van accommodatie

Beoordelingen van Fairfield Inn and Suites by Marriott Indianapolis East

3.5 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 283 van 598 beoordelingen" "
Gastenscore: 8 - Goed. 178 van 598 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 598 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 598 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 598 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Deborah

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
I arrived in the evening, after informing staff that I needed to check in late. I had a reservation for a room with a king bed and a pull out couch for my granddaughter. There was no bedding for the couch, so I returned to the front desk for linens. Upon my return to the room, I found no quilt and no pillowcase. I did not return to the front desk, but made do. There was no grab and go breakfast for customers who had to leave early. Not very satisfied with my stay, even though Fairfield and Marriott usually provide a good experience.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Deborah, we appreciate you providing insight into your recent stay. It's disheartening to hear that we couldn't hit the mark regarding the essential details, especially considering your expectations based on previous stays with Fairfield and Marriott brands. We genuinely apologize for the oversight regarding the bedding for the pull-out couch, and the absence of a convenient option for early morning departure. This feedback helps us understand areas for improvement, and we're committed to refining our offerings to ensure future stays are more aligned with what you've come to expect from our brand.

8/10 – Goed

Donald

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I've rated this a four ONLY because there is was a very serious issue that should never happen at a hotel. Normally I would go into great detail about this but after speaking with management they are going to rectify the situation and have now training for the staff. Everything was great about this hotel and I would stay again.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Donald, it sounds like there was a significant concern during your stay, and we appreciate you voicing it with management. Your feedback is crucial to us in refining our services. We're glad to hear you found the rest of your experience at Fairfield Inn & Suites Indianapolis East to be satisfactory, and we are committed to making sure your future stays will be seamless. We anticipate your return to provide you with even better experiences.

10/10 – Uitstekend

Carlene

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay at Fairfield is always pleasant. It’s clean and quiet hotel staff are amazing.
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Carlene, it's heartening to hear about your consistently enjoyable experiences at Fairfield Inn & Suites Indianapolis East. We pride our property on its calm and spotless ambience, and our team members strive to provide exceptional service. Thank you for recognizing their efforts. We look forward to your next visit.

2/10 – Ontzettend slecht

Michelle

Negatief: Netheid, staat van de accommodatie en faciliteiten
I was upcharged on the room I booked through Expedia somehow and ended up paying far more than the room was worth due to an event that was happening in the area. I won't stay at a Fairfield ever again.
Reactie van Customer Service op 16 apr 2024
Michelle, we regret to hear about the dissatisfaction with the room rate. Please note, prices may fluctuate due to local events. We aim to provide value for your money at all times. We're sorry to hear about your decision. If circumstances change and you consider giving us another opportunity, we'd be more than ready to welcome you and ensure your stay is enjoyable.

6/10 – Redelijk

Brittany

Positief: Personeel en service
I thought it was a little unique and greedy that they charged us 5$ to park in the parking lot after buying a hotel room.
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Brittany, we appreciate your feedback. It's unfortunate to hear your concerns about the parking fee. This is a common practice in metropolitan areas to maintain and secure the lot. We understand that every detail matters for our guests, so we truly appreciate your understanding. We hope these issues won't deter you from considering us for future visits.

10/10 – Uitstekend

Gaelle

1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Gaelle, thank you for choosing Fairfield Inn & Suites Indianapolis East! We are thrilled to know that your stay was satisfying and we appreciate your exceptional rating. We can't wait to welcome you back.

4/10 – Matig

Susan

1 nacht verbleven in april 2024
Reactie van Customer Service op 4 apr 2024
Susan, it seems your stay didn't meet your expectations and we genuinely appreciate your rating as a valuable tool to help us improve. We would greatly appreciate any specific feedback you could offer to help us understand where we can improve our guest experience. Your concerns are important to us and we hope you will consider giving us another opportunity to host you in the future.

10/10 – Uitstekend

Diamond

1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 apr 2024
Thank you for the 5/5 rating, Diamond!It's excellent you enjoyed your time at Fairfield Inn & Suites Indianapolis East so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Uitstekend

Josh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Positives: Convenient to downtown Indianapolis (meaning not difficult to get to, not in downtown ;) ). 5/5 The staff were excellent the rooms were great. 5/5 (I’d give more if I could) Negatives: Some lights outside the building were out which doesn’t portray the feeling of being on top of the property, but it happens. 4/5 Either a staff member or a staff member’s family member/ride was smoking pot in their car in the parking lot, near the entrance of the hotel at 7am… 7am! I know you can’t control what people do in the parking lot, but if it is a staffing situation having a policy against pot in the parking lot would be nice. 3/5 (I’d give less, but I don’t want to detract too much from the great staff in the facility). Thanks you for the great stay!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Josh, it's delightful to hear that you found Fairfield Inn & Suites Indianapolis East conveniently located and that you thoroughly enjoyed your stay with our excellent team. We appreciate your feedback and will certainly address the issue with our exterior lighting for optimal guest experience. Regarding your comments about the parking lot situation, we assure you that we take such matters seriously and will tighten our procedures. We truly value your candid review and we're thrilled to have made your stay enjoyable overall. We're looking forward to welcoming you back for an even better experience the next time your travels bring you to Indianapolis.

8/10 – Goed

daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
reasonable rate, clean and quiet
1 nacht verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Daniel, it's great to hear you highlight the Fairfield Inn & Suites Indianapolis East for its competitive pricing, cleanliness, and tranquility. Thank you for choosing our hotel for your stay. Our team looks forward to making your next visit even more enjoyable.

2/10 – Ontzettend slecht

Toni

Positief: Personeel en service
Negatief: Netheid
When we checked in, there were people smoking pot in the parking lot. We left for dinner, and when we started to settle into the room found a bed bug.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Caitlynn

1 nacht verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Caitlynn, we're thrilled that you had a five-star experience at Fairfield Inn & Suites Indianapolis East. The entire team looks forward to welcoming you back in the future. Safe travels until then!

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to freeway
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Teresa, it's great to hear you found Fairfield Inn & Suites Indianapolis East conveniently accessible. We're glad to have had the opportunity to serve you and look forward to welcoming you back soon.

10/10 – Uitstekend

Todd

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Driving through Indianapolis, so we stayed one night. Checked in around midnight and left at 9AM. Treadmill and exercise area was all in excellent condition, everything in the room was in excellent condition, continental breakfast in the morning was everything expected and staff was present for assistance. If you are looking for a clean, practical place to stay, you won't do much better.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Todd, it's fantastic to hear that you had a pleasant experience at the Fairfield Inn & Suites Indianapolis East. We're delighted the fitness facilities met your needs and that you found the room to be in top-notch condition. Our team members aim to make the continental breakfast enjoyable, and it's great to know we met your expectations. We thank you for recognizing the cleanliness and practicality of our hotel - we strive to make each stay exceptional. We're looking forward to welcoming you back for more pleasant experiences.

8/10 – Goed

Angela

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Angela, it's great to hear you've had a strong overall experience at Fairfield Inn & Suites Indianapolis East. We appreciate your rating and we hope to provide an even better experience the next time you choose to stay with us.

8/10 – Goed

Amanda, New Philadelphia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was fine and as expected! The neighborhood/area is not great.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Amanda, it's fantastic to hear that Fairfield Inn & Suites Indianapolis East met your expectations. With regard to the neighborhood's appeal, we understand that this can influence guest experiences in different ways, and we appreciate your feedback. We're eager for the opportunity to welcome you back for another stay soon!

10/10 – Uitstekend

Dale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Happy receptionist checking us in.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Dale, it's fantastic to hear that you had a great experience at the Fairfield Inn & Suites Indianapolis East. We certainly agree that a warm welcome from our front desk colleagues truly sets the tone for a pleasant stay. We look forward to your next visit with us.

8/10 – Goed

Teresa

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Convenience
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Teresa, it's fantastic to hear you appreciated the convenient location of Fairfield Inn & Suites Indianapolis East. We strive to be the perfect base for travelers with our accessible location. Looking forward to your next stay with us and hope you'll further benefit from the ease of access around the city.

10/10 – Uitstekend

Gerald

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ShopRite
3 nachten verbleven in januari 2024
Reactie van Customer Service op 6 mrt 2024
Thank you for this excellent rating, Gerald!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Fairfield Inn & Suites Indianapolis East! We'd love to host you again someday for yet another unforgettable visit.

10/10 – Uitstekend

Camille

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Thanks, Camille! It's outstanding your time at Fairfield Inn & Suites Indianapolis East was fantastic. We can't wait until your next visit!

10/10 – Uitstekend

Jeffery

2 nachten verbleven in januari 2024
Reactie van Customer Service op 6 mrt 2024
Thanks for the perfect rating, Jeffery!We're pleased to hear that you have fully enjoyed your stay at Fairfield Inn & Suites Indianapolis East, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 – Redelijk

Gregory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel was amazing! Jacuzzi tub worked well, and everything was clean and tidy. The only issue was the 8 hours of stomping and banging from the upstairs neighbor that was never resolved by staff or security.
1 nacht verbleven in december 2023

10/10 – Uitstekend

mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

6/10 – Redelijk

Gerald

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
I usually stay here for at least one night every 4-6 weeks. This was my 7th and probably last visit at this location. This is the second time that we have encountered bedbugs. Outside of this problem everyone associated with the property always have gone above and beyond.
1 nacht verbleven in november 2023

4/10 – Matig

Brandi

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness was ok. Given accessible room even though I didn’t request one and staff wouldn’t change my room. The first night they said they were sold out. They overbooked and put me in a room I didn’t reserve nor wanted. I was told they would change my room for the second night and they didn’t.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Mark

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff as a whole were awesome, helpful and friendly. We stayed in an executive suite. The room smelled moldy and musty when we arrived. We quickly discovered the mini fridge was useless as the door would not stay closed unless we propped something heavy against it. The iron, while having a cord that was long (which we like and needed as we were in Indy for a costume event), would not get much more than warm. The furniture seemed dated and was not comfortable. The bed was average for comfort, not nearly as firm as we like. Aside from the musty odor, the room was clean and tidy. The single most glaring issue was the air conditioner, which when running literally sounded like jack hammer outside the window. We could not run it at night as the noise would keep us awake. It's also hard to get a good night's sleep in a warm stuffy room. We will not likely be coming back this facility in the future.
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 24 okt 2023
Mark, it's unfortunate to hear about your recent stay. We regret to know that certain aspects of your room did not meet expectations. Addressing the issues you experienced with the minibar and air conditioning are a top priority for us. It's also disappointing to hear your observations about the room's decor and bed comfort. However, we're pleased that our team members were a positive part of your visit. We sincerely hope that you would consider us again in the future for a chance to provide an upgraded experience.

10/10 – Uitstekend

Zachary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 17 okt 2023
Zachary, thank you for choosing the Fairfield Inn & Suites Indianapolis East and sharing your rating on Expedia. We're pleased to see your experience was positive and we hope to welcome you back soon for another enjoyable stay.

2/10 – Ontzettend slecht

Charles

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Jesus
First room the whirlpool wasn’t working and they moved me to another room and the buttons were missing from the whirlpool. I wanted to go there relax but I couldn’t the microwave wouldn’t turn off I had to unplug it after that I left and never went back I was in the room for about 2hours
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 14 okt 2023
Charles, it's disappointing to hear about the issues you faced with the facilities during your stay. Having a fully functioning room is the cornerstone of a relaxing visit and it's unfortunate that your experience failed to meet your expectations. We understand the inconvenience you faced with the whirlpool and microwave. Rest assured, we hold ourselves to a higher standard and finding a resolution to these matters is crucial to us. We hope to have the opportunity to better serve you in the future, offering an experience that aligns more closely with our usual high standards.

4/10 – Matig

Kelly, Chillicothe

1 nacht verbleven in oktober 2023
Reactie van Customer Service op 29 okt 2023
Kelly, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
My stay was okay the staff could be more friendly . The breakfast was very disappointing no juice no butter or cream cheese ,no oatmeal. nothing was being refilled eggs almost gone
1 nacht verbleven in september 2023
Reactie van Customer Service op 3 okt 2023
It's great to hear that your stay was satisfactory, though it seems there were areas that didn't meet your expectations. We are known for our friendly team members, we regret if this wasn't reflected during your visit.Regarding breakfast, we're sorry to hear your experience was less than optimal. We strive to offer a variety of options and ensure its availability, so your feedback is appreciated.We hope for the opportunity of a future visit, where we can ensure a better experience. Thank you for choosing Fairfield Inn & Suites Indianapolis East.

10/10 – Uitstekend

Darryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice weekend spot
I was looking for a decent spot that included an in room hot tub. The room was cozy and I liked the set up. I would utilize this location again.
1 nacht verbleven in september 2023
Reactie van Customer Service op 3 okt 2023
Darryl, we're thrilled to hear about your positive experience at the Fairfield Inn & Suites Indianapolis East. It's wonderful to know that you enjoyed our comfortable rooms and the in-room hot tub feature. We look forward to welcoming you back for another stay soon.

8/10 – Goed

Ryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Customer Service op 21 sep 2023
Ryan, we're delighted to see your high rating for the Fairfield Inn & Suites Indianapolis East. We appreciate your feedback and want to thank you for selecting our hotel for your stay. We hope you'll consider visiting us again in the near future.

6/10 – Redelijk

Billie

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Quick Trip
1 nacht verbleven in september 2023
Reactie van Customer Service op 15 sep 2023
Thank you for sharing, Billie.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 – Uitstekend

Nelson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hospitality
3 nachten verbleven in september 2023
Reactie van Customer Service op 15 sep 2023
Nelson, we're thrilled that Fairfield Inn & Suites Indianapolis East made a positive impression on you with our hospitality. Our team members always strive to create a welcoming environment for our guests. We're looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Hailee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was sufficient and the bed was comfortable. Staff at the front desk were very nice!
1 nacht verbleven in september 2023
Reactie van Customer Service op 13 sep 2023
Hailee, we're thrilled to hear that Fairfield Inn & Suites Indianapolis East provided a comfortable room and that our front desk team members made a positive impression. It's wonderful to hear your overall experience with us was satisfactory. We look forward to welcoming you back in the future.

8/10 – Goed

Renee

1 nacht verbleven in augustus 2023
Reactie van Customer Service op 8 sep 2023
Thank you for the great rating, Renee!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites Indianapolis East. We'd like to share an even better experience with you soon.

8/10 – Goed

Jacques P

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 13 sep 2023
We appreciate your lovely rating, Jacques!The satisfaction of our guests is important to us so we can't wait to see you back again at Fairfield Inn & Suites Indianapolis East soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 – Matig

Chantelle

Reisde met familie
Negatief: Personeel en service, voorzieningen
We arrived at 1am, paid full price. Therefore, we woke later than expected. Understanding that we missed breakfast, I was only hoping for a cup of juice. 5 minutes after breakfast ended (9:35am) the attending staff rudely refused to allow a cup of cranberry juice and informed me that I could purchase one at the market.
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 25 aug 2023
Chantelle, we appreciate your feedback. We regret to hear about your experience regarding the breakfast timing and our team member's response. Kindness and hospitality are at the core of our values and we always strive to exceed guest expectations. We appreciate you letting us know about this matter. Please rest assured, we're taking measures to improve our services for all future guests.

10/10 – Uitstekend

Natasha

1 nacht verbleven in augustus 2023
Reactie van Customer Service op 8 sep 2023
Thanks for the fantastic rating, Natasha!It's outstanding we could exceed your expectations during your stay at Fairfield Inn & Suites Indianapolis East. We're all looking forward to your next stay with us.

2/10 – Ontzettend slecht

Todd

Negatief: Personeel en service
They sent me away without a place to stay
My room was double booked the property manager sent me away with no explanation besides that the room was already booked and I needed to contact hotels.com so I was left without any room and board on a room the was supposed to be guaranteed
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 15 sep 2023
We are truly sorry to hear this. Some sort of resolution should have been offered even if the hotel was not at fault. Please contact us directly so we can look into this issue further and get it resolved for you. Thank you for bringing this to our attention.

10/10 – Uitstekend

laura

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fun Hotel
Interesting things happened. Not bad but pur door didn’t want to open. Super nice front desk taught us that we needed to aggressively open the door... so that was fun. 2 TVs in the room so that was cool. 1 remote. Couldn't turn on the tv by the beds but it worked for the tv by the couch. The down channel button did not work. Searched for another remote. Realized that the TV was unplugged and found an open bottle of Jim Beam. My husband was sad that it wasn't sealed. Fun times. Everything was clean, breakfast and the pool were nice and all of the staff were super frinedly!
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 14 aug 2023
Laura, we're delighted that your stay at Fairfield Inn & Suites Indianapolis East turned into an adventure! It's great to hear that you found our front desk team members welcoming and helpful, and that you appreciated the dual TVs in your room. Your feedback regarding the door and the TV remote is noted, and we appreciate your understanding. We're glad that cleanliness, breakfast, and the pool added to your enjoyable stay, and that our team members spread positivity. We trust your husband enjoyed his stay regardless of the Jim Beam incident. Interesting times indeed! We hope to welcome you back soon for more memorable experiences.

4/10 – Matig

Reagan

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Air conditioner leaked all over the floor so carpet was completely wet on one side of the room. Outdated and dirty rooms.
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 14 aug 2023
Reagan, we regret to hear about the issue you had with the room's air conditioning unit and state of cleanliness. Our team is dedicated to regularly maintain all our facilities and we strive to offer clean and comfortable accommodations for our guests. Your feedback is crucial and will assist us to pay extra focus on these areas. We hope you would give us another opportunity to show our commitment to your comfort and satisfaction.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easytofind
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 12 aug 2023
Hello Paul,Thank you for choosing to stay with us at Fairfield Inn & Suites Indianapolis East. It's wonderful to know you found our location convenient! We hope your entire stay was just as smooth. Looking forward to welcoming you back in the future.Best regards.

2/10 – Ontzettend slecht

Dhanashekar

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Avoid this hotel! First, I called to confirm our request for connecting rooms, which was the only reason we picked the hotel. The front desk confirmed we would have connecting rooms. We arrived and they gave us separate rooms and said there was nothing they could do about it. We asked for linens for the pull out couch and they were never delivered. For breakfast, they ran out of everything, including plates, coffee, and food. They just collect your money and then don’t care about anything else.
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 7 aug 2023
Thank you for your feedback. It's disappointing to hear of the miscommunication regarding room allocation, and we're sorry your stay did not meet expectations. Our team usually excels in ensuring our guests are well taken care of, so your experience is surprising. We'll make sure to review these situations to ensure they are not repeated. We wish your experience would have been different, and we hope we may be given an opportunity to turn your perception around in the future.

8/10 – Goed

Jeffrey

3 nachten verbleven in juli 2023
Reactie van Customer Service op 8 aug 2023
Thank you for the 4-star rating, Jeffrey!We are delighted to see that you had a wonderful time at Fairfield Inn & Suites Indianapolis East. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 – Uitstekend

Tina

Reisde met partner
Positief: Netheid, personeel en service
Was not told we were being charged $5 a day for parking! Was told the $40 hold on my card would drop off. But the $10 was charged to it. Other than that, we loved our stay. Did not get to try the breakfast. Stopped to early for us.
2 nachten verbleven in juli 2023
Reactie van Customer Service op 17 jul 2023
Thank you for taking the time to share your review with us, Tina.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

2/10 – Ontzettend slecht

kara

Reisde met familie
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in juli 2023
Reactie van Customer Service op 15 jul 2023
We appreciate the feedback, Kara.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 – Ontzettend slecht

James

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hot tub is broken. This is the 2nd place on My trip where the hot tub has been broke for a while, but yet the property still lists it as an option.
1 nacht verbleven in juli 2023
Reactie van Customer Service op 8 jul 2023
We appreciate your feedback, James.It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward.We hope for the chance to host you again soon for a more positive experience.

4/10 – Matig

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No breakfast food at designated time.
1 nacht verbleven in juni 2023
Reactie van Customer Service op 30 jun 2023
Hello James,We regret to learn about your less than satisfying experience, particularly with the unavailability of breakfast during the prescribed hours. We understand how this detail significantly influences one's overall impression of a stay, especially since breakfast is an important amenity that guests eagerly look forward to.Our team strives to ensure that all aspects of our service, including mealtime offerings, adhere to the high standards that our guests expect and deserve. Reading about your experience, we acknowledge that we fell short in this regard. We sincerely apologize for any inconvenience this may have caused and we appreciate your patience.We sincerely hope you will give us another chance to prove ourselves and to show you the real, wholesome experience that so many of our guests come to know and love. We'd like the chance to turn your experience around and hope to serve you in the future to restore your faith in our commitment to hospitality.Thank you for sharing your feedback. We are here as a team to learn, improve, and ensure all our guests are enjoying their stay with us.

10/10 – Uitstekend

Karen

1 nacht verbleven in juni 2023
Reactie van Customer Service op 19 jul 2023
Thank you for sharing, Karen!At Fairfield Inn & Suites Indianapolis East, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.