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Reviews of Hiland Terrace Hotel

2 out of 5
Hiland Terrace Hotel
14390 Route 30, North Huntingdon, Irwin, PA

Reviews

4.8
Rating 10 - Excellent. 11 out of 102 reviews" "
Rating 8 - Good. 15 out of 102 reviews" "
Rating 6 - Okay. 15 out of 102 reviews" "
Rating 4 - Poor. 17 out of 102 reviews" "
Rating 2 - Terrible. 44 out of 102 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Emilee

Stayed 2 nights in Dec 2023

8/10 Good

Susan

Liked: Staff & service
Outside areas are overgrown
Stayed 3 nights in Jun 2022

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Iesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms williams
Didn’t check til 11pm by choice the attendant took 45 minutes to answer the door I guess she was sleeping then she another 20 minutes to checkin all the way in that room wasn’t worth 50 dollars the headboard I was falling off the wall there was duct tape around the air conditioner the heat didn’t keep the room warm I wouldn’t use the bathroom
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was not good and not very neat…. Not at all suitable for couples… I wouldn’t recommend.
Stayed 1 night in Dec 2021

2/10 Terrible

Jeff

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was filthy, exposed pipes were in the bathroom. There was a fist hole in the door. Some guy tried to come into our room while we were looking at it. Please refund my money !!!!
Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people, bad property. Scary place.
The lady at reception was such a kind soul. At night you can't see the driveway entrance. I'm all for no frills places. This was incredible. Black mold on the shower head. A taped window. Bugs. Bed begs are actually the final straw. I still have massive amount of bites days later. Unless they bomb every room and replace the moldy items? It's not real inhabitable.
Black mold on shower head
Taped up window
Stayed 2 nights in Aug 2021

4/10 Poor

CHRISTOPHER

Disliked: Cleanliness, staff & service, property conditions & facilities
If you don't have anything nice to say, review it.
Let me begin by saying that I did something for the first time ever at a motel. I booked two nights, but bailed after the first night. Didn't try to get a refund, not to mention that would've been tricky since the motel was closed for most of the 2nd day, so there was nobody to talk to even if I wished to. That said, the woman at check-in was perfection pleasant. The place, however, wasn't pleasant at all. It was many small buildings on dirt roads. No real sign that anything is being done to maintain them or the roads. We had a non-smoking room, but it smelled heavily of smoke. Everything white had turned yellow from years of smoking, and the bedding had holes burned in it. The lampshades were yellowed and stained, and all broken up. The wooden tables they sat upon were dirty, and also had lots of burns were cigarettes had sat and burned down. The bathroom door was thin. So thin that 3 holes had been punched through it. 2 from the inside, and 1 from outside. My wife believed there were rodent droppings on the bathroom floor, but I didn't care enough to get on my knees and investigate. It was just an all-around uncomfortable place to be. The only redeeming feature was that the bed was uncommonly comfortable. Despite everything else being borderline ancient and/or repulsive, the mattress did seem new, and was covered in waterproof protector. What was under that, who knows. Was it there to keep bugs out, or keep them in? I had no intention on finding out. My advice, stay away.
Stayed 2 nights in Jul 2021

6/10 Okay

Roberta

Liked: Staff & service
The clerk was pleasant. The room was ok. Inspite of the no smoking sign on the door, the room smelled of smoke. There were burn holes on the floor and bedding but otherwise appeared to be clean. A very small bathroom without an exhaust fan was functional, not handicapped accessible. Dim lighting as one of the light bulbs in the ceiling light was missing. There wasn't a closet to hang up your clothes. No room phone or phone book. There was a microwave and small refrigerator as well as TV. You can hear the road traffic as my room was near the road. The bed was very squeeky. Parking near the room. Dim lighting outside at night. A cheap overnight stay. Lawns needs mowed.
Bed 1
Bed 2
Bathroom small space
Viewing the room
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was robbed. My room ransacked ans feel like i was drugged. I called the police and was surprised by special agents in regards to human traffing.rehearsal of the guest next door was afterthey left and attendent was just at my bungalow guest was. Saying not to use expedia today bc it wa non refundable and management info wouldnt be shared but relayed ihe was not allowed to stay here another day bc of the crime committed against me. I am a victim and am being victimized again by no where to go. Still no contact made. Im still disgusted w the reaction i recieved.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Run down motel with bed bugs!! No go.!
Stayed 1 night in Jan 2021

8/10 Good

Danial

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2020

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is a dump
I actually did not stay here because of the poor conditions I saw outside/around the rooms.
Stayed 1 night in Jun 2020

2/10 Terrible

Nicole, Selden, NY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible!! Holes in the walls, bugs in the lamp, dirty, unsanitary & incompetent staff. I have photos to show how bad this hotel was. We sent one of our men there for a work assignment in the area and we had to switch hotels for him the day he arrived because it was THAT BAD. We are still waiting to hear back on getting our money returned. AWEFUL HOTEL!!!! Do not book this place...you will regret it.
Stayed 3 nights in Apr 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Wi-Fi and you never seen anyone there to help you didn't clean rooms and all just bad place was not what they say it was
Stayed 6 nights in Apr 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

I would like a refund, the bath conditions and environment were unacceptable
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dilapidated house with the driveway full of deep potholes and not paved. There was no parking. I could not find the place and called for help. I received one of the most unhelpful responses. I therefore through orbitz booked another hotel , comfort inn and stayed there the night. I want a refund for the ordeal orbitz put me through. Prasad
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Melinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

UnclePatrick, Sewickley, PA

Business traveller
Liked: Staff & service, amenities
Hotel is retro from the 50's. Nothing fancy, but not terrible either. Certainly not a Hilton but I like retro. The misses may not have concurred. Bed was really comfortable.
Stayed 1 night in Aug 2019

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A third world prison, do not stay here
To fellow travelers, do not ever stay here. The pictures are very misleading and not accurate to what the place actually looks like. It's not really a motel, but "cabins." I use the term cabins here loosely. There are 12 concrete square buildings that look awful on the outside and even worse on the inside. The "cabin" I was put in had a lock on the outside of the door that could have been used to lock me inside the room with no way to get out, the room key I was given was not able to be used to take the lock off and bring it inside the room with me. Inside, the room felt like a prison cell. A very dirty, broken down bed, a broken down lamp, a small broken down bathroom and a TV from 1950. I walked in and walked out and went and turned my key back in to the very creepy man running the place. He refused to refund my money since they have a no refund policy you are not told about before booking, so I ate the money and left because there was no way I was going to stay a second in that room. I'm sure there were bed bugs and who knows what else in that room, but I didn't take the time to search. I was in and out very fast.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what I needed, the room was perfect. It was inexpensive, cozy and everything worked. The area was quiet.
Stayed 1 night in Aug 2019

2/10 Terrible

SS

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse than ever...highly not recommending no cleanup worst place
Stayed 1 night in Aug 2019

6/10 Okay

Nathan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Dongkyu

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place to stay if you just a need a night or two to crash somewhere cheap. Was a bit hesitant after I read some less than great reviews, but my experience was quite pleasing. The man that runs the place is a sweetheart and our room wasn’t dirty at all. Clean bathroom too. Again, the place is TINY, I agree that it looks more like a trailer home park than a hotel, but if you don’t care about a fancy room, it’s fine. Also, the bed and pillows were SO comfortable!
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unsanitized...got bit up by bugs...water leaking from the bathroom....
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want my money back. 1) Expedia agent did't sent confirmation to the hotel (I booked hotel at may 23 and check-in date was may 24 late night). So I had to spend one hour in the middle of the night to check in. 2) Man at the counter refuses to call expedia and resolve situation on his own so I had to call expedia myself and get your agent to send confirmation to this hotel (which should have be done at the same time I got my confirmation). Because of this I got some dirty dark room (or probably all rooms there are like that I don't know). Me and my family slept in close there because room was obviously never cleaned. 3) Room is no nearly like the room on the picture. Never ever I'll go near that motel.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Didnt like everything. Floors were dirty, was not a hotel
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not very clean at all and at one point I seen a cockroach
Stayed 5 nights in Apr 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was quiet, not crowded with other guests. The room itself was clean. Bed was really comfortable. The bathroom was clean. It is not a 5 star hotel/Hilton by any stretch of the imagination. I was just looking for an inexpensive bed while I attended an event in town. The staff member I encountered was friendly and helpful. The only thing that concerned me was the very thin door and single doorknob lock. If somebody wanted to break in, the door can be easily forced open. It is on Route 30, although small, unassuming, and difficult to find, but I found safety to be lacking located on a such a busy highway.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It is a quiet place to rest and meditate. The staff is friendly.
Stayed 28 nights in Jan 2019

2/10 Terrible

Krishna Chowdary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Janak

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not a motel for overnight stay looking like if you need on hour base then you can stay otherwise Even though if you want to stay overnight, small of smoke can’t allow you to sleep
Stayed 2 nights in Jan 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GPS wrong
GPS takes you to the wrong location (Lincoln Way not Lincoln Highway) for this, it is just east of Lincoln Hwy (Rt 30) and Old Jacks Run Rd. No shampoo.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2018

6/10 Okay

Kristi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Through muddy deserted pathway i have to find a cabin, uncleaned bedsheets, cold washroom, unlatched windows, no chair in the room and see through curtains.OMG. MANAGEMENT NEEDS TO RENOVATE AND SET THE ROOMS AT LEAST AT MINIMUM CUSTOMERS' STANDARD.
Stayed 1 night in Nov 2018

2/10 Terrible

bernadette, lancaster

Disliked: Property conditions & facilities, room comfort
smells, no water pressue, cracked and peeling walls.....aweful had to leave after two nights
Stayed 5 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures and advertising were all lies. It was a dump. Door was broken. Cigeratte burns all over the sheets and bedding. Smelt awful. Booked a different room and stayed somewhere else.
Stayed 1 night in Oct 2018

8/10 Good

Beth, Uniontown, Pa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The outside needs major remodeling but luckily the inside is clean and comfortable.
Stayed 1 night in Sep 2018

2/10 Terrible

B

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware... this is a broken down, "hourly" hotel where... well, you know what goes on. The facilities are in terrible condition, the "parking lot" is a gravel, pot-holed pad, the pillow cases were ancient and worn thin, and the blankets had brown blotchy stains on them. I walked into my room and right back out again. No way I was staying there.
Stayed 2 nights in Sep 2018

2/10 Terrible

Rebecca

Place is a dump. Burn holes in sheets But I was exhausted and staff was really nice and let me check in early
Stayed 1 night in Aug 2018

8/10 Good

gary

Liked: Cleanliness, staff & service, room comfort
The bed was very comfortable. Room was clean. Pillows are soft. Outside of the building needs some repairs.
Stayed 1 night in Aug 2018