5 restaurants, serveren ontbijt, lunch, diner, Aziatische gerechten
Beschikbaarheid controleren

Beoordelingen van Islamabad Serena Hotel

5 out of 5
Islamabad Serena Hotel
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 77 van 128 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 128 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 128 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 128 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 128 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kamal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel
1 nacht verbleven in maart 2024
Reactie van KA op 30 mrt 2024
Thanks for your feedback and looking forward to see you again!

10/10 – Uitstekend

Martina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.
1 nacht verbleven in maart 2024
Reactie van KA op 30 mrt 2024
Thanks for your feedback and looking forward to see you again!

10/10 – Uitstekend

Martina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.
3 nachten verbleven in maart 2024
Reactie van KA op 16 mrt 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Zeba

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.
2 nachten verbleven in februari 2024
Reactie van MM op 23 feb 2024
Thank you for your feedback and looking forward to see you again

10/10 – Uitstekend

Mohammad Shahid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easily the best hotel in Islamabad
Superb hotel, maybe the likes of Pearl Continentral Malam Jabba can learn a thing or two from Serena's management.
1 nacht verbleven in januari 2024
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

8/10 – Goed

Pervaiz

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Farrah

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Wonderful stay!!
Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.
1 nacht verbleven in december 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Sohail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent overall experience!
5 nachten verbleven in december 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Abid

Its everything wonderful stunning hospitality
1 nacht verbleven in december 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

8/10 – Goed

CORP.

4 nachten verbleven in november 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

saeed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Possibly the best hotel in Pakistan.
2 nachten verbleven in december 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Jan Alf

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would like to book that again!
3 nachten verbleven in november 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Anas

1 nacht verbleven in december 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Hon Fung

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van KA op 30 jan 2024
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Waqar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is easily the best hotel in Islamabad and the facilities are world class at a very affordable price
1 nacht verbleven in november 2023
Reactie van KA op 15 nov 2023
Thank you for staying with us and looking forward to see you again.

10/10 – Uitstekend

Ronald, Dubai

3 nachten verbleven in november 2023
Reactie van KA op 2 dec 2023
Thank you for your feed back and looking forward to welcome you again.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great stay at the Serena. They have a lot of useful services at the hotel for a business trip, including an ATM, coffee shops and car service. They provided a complimentary local phone with internet and airport pick-up/drop-off. It has very good security and a connection to the Serena Business Complex. Would recommend.
1 nacht verbleven in november 2023
Reactie van KA op 14 nov 2023
Thank you for your feedback and looking forward to see you again.

10/10 – Uitstekend

Rebecca

8 nachten verbleven in oktober 2023
Reactie van KA op 29 nov 2023
Thank you for your feed back and looking forward to see you again.

10/10 – Uitstekend

Aleem

Positief: Netheid, personeel en service
Serena is good
1 nacht verbleven in september 2023
Reactie van KA op 20 okt 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Saqib

5 nachten verbleven in september 2023
Reactie van KA op 26 okt 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 – Matig

Farah

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff wasn’t friendly and the room wasn’t clean
1 nacht verbleven in september 2023
Reactie van KA op 15 sep 2023
Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention. I sincerely apologize for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide.

10/10 – Uitstekend

muhammad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
floors should be cleaned better carpet was beautiful but not well kept with stains
20 nachten verbleven in augustus 2023
Reactie van KA op 4 sep 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Saqib

3 nachten verbleven in augustus 2023
Reactie van KA op 15 sep 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Asad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay arrived a 5am staff were helpful and kind
1 nacht verbleven in augustus 2023
Reactie van KA op 18 aug 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 – Uitstekend

Rebecca

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All around excellent experience at the Serena. The staff are consistently helpful and friendly - from the security to front desk to housekeeping to gym and spa to restaurant staff. They go out of their way to make sure your stay is pleasant. The rooms are excellent - I stayed in two different rooms across two stays and found them both to be comfortable, quiet, and spacious. The gym is excellent, lots of equipment, spacious and with a nice view over the pool (unlike lots of hotel gyms stuck in the basement). I will definitely stay here again on any return visit to Islamabad.
8 nachten verbleven in augustus 2023
Reactie van KA op 18 aug 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

8/10 – Goed

Pilirani

2 nachten verbleven in augustus 2023
Reactie van KA op 4 sep 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Muhammad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best place in Islamabad
1 nacht verbleven in juli 2023
Reactie van KA op 25 jul 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

2/10 – Ontzettend slecht

GUL REHMAN

1 nacht verbleven in mei 2023
Reactie van MM op 7 jul 2023
will take corrective action

2/10 – Ontzettend slecht

SHAFIQ

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent and pro all staff.
1 nacht verbleven in april 2023
Reactie van KA op 2 mei 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

umar

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its a beautiful property and very 'Serene' Food lagged a little from its beauty.
6 nachten verbleven in maart 2023
Reactie van KA op 8 apr 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 – Matig

Eriko

Negatief: Personeel en service
1 nacht verbleven in maart 2023
Reactie van KA op 8 apr 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Bilal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van KA op 8 apr 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Wahid

1 nacht verbleven in februari 2023
Reactie van KA op 16 mrt 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

8/10 – Goed

Liqui Moly GmbH

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2023
Reactie van KA op 17 jan 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 – Uitstekend

Shaharyar

3 nachten verbleven in januari 2023
Reactie van KA op 17 jan 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 – Uitstekend

Syed Tanveer

2/10 – Ontzettend slecht

Jamila

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have been staying at Serena ISB for the past 5 years. Our previous stay was terrible so the GM at the time promised better service, we have just completed our most recent stay and it was worse. We pay the premium for Serena as we travel with a terminal patient and want the safety and security Serena once brought. It is now just a free for all of people wanting to take selfies in the lobby and attending functions. There is no distinguishment between paying hotel guests and day visitors. Rooms are now run down, no display of etiquette and noise disruption starting as early as 5am on a Sunday morning without prior written warning from the hotel to guests. Was verbally assaulted with physical threats in the hotel lobby by a grown man yet no member of staff offered to help nor do they keep decorum and ask people to queue at reception. This is no longer a five star property and the new GM’s lack of concern for our troubles has urged us to never return and ensure our family and friends do the same. I have travelled the world and never encountered such unbothered staff, despite that special mention to Naeem, Niaz, Abdul Rehman, (a man from northern areas sorry forgot your name), Nassir and Khalid. It seems the people on the ground are painting the picture for the people above to take credit on.

6/10 – Redelijk

Khurram

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The lobby and other common areas were good. Room was old and dated and not clean
Reactie van KA op 5 jan 2023
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Humaira, Dallas

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .
Reactie van KA op 24 dec 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Muhammad

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable stay.I was upgraded for club access lounge with beautiful views/serenity and good food choices available from 6:30 a.m. till 9:30 p.m.; also has in doom dining available for 24 hours. In all, highly recommend without any reservations
Reactie van KA op 24 dec 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Mohammad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2022

10/10 – Uitstekend

Heinz-Jürgen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unterkunft ok, über die Stadt muss man nichts sagen...
Reactie van Saad op 9 dec 2022
Thanks for the feedback.

8/10 – Goed

Isabelle

2/10 – Ontzettend slecht

Shaharyar

Negatief: Netheid, personeel en service
Check in process was not smooth. The entire check in process took nearly 45 minutes. When I walked into the room, it wasn't clean and there was a rotten and putrid smell coming from it. When I called front desk, I was informed that they don't have another room available. I wanted to leave the property right away but my luggage disappeared and was found an hour later. I checked out and left the property in less than 2 hours.
1 nacht verbleven in oktober 2022
Reactie van KA op 4 nov 2022
Dear Sir,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to room cleanliness and the late check-in process issue. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

10/10 – Uitstekend

Zakia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Superb.
2 nachten verbleven in oktober 2022
Reactie van KA op 24 okt 2022
Thank you for staying with us and looking forward to welcome you again.

8/10 – Goed

Eva

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
3 nachten verbleven in september 2022
Reactie van KA op 3 okt 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 – Uitstekend

Danish

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mr Bilal was amazing, managed the hotel the night we arrived and he set everything right.
4 nachten verbleven in augustus 2022
Reactie van KA op 11 okt 2022
Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 – Matig

Fatima

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Check in process is extremely slow, lack of efficiency.
2 nachten verbleven in augustus 2022
Reactie van KA op 22 aug 2022
Dear Ms. Fatima,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to slow check-in process. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

8/10 – Goed

saulat

1 nacht verbleven in augustus 2022