Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have a great day, and the house was fantastic! My only complaint was the response of the maintenance or property management group. Our waterlines froze and we were basically told we had to deal with it. I understand that it was a weekend and it was Christmas, but I feel like that is unacceptable when paying in this price point. Secondly, we had a plumbing issue that caused one of the bathrooms to be unusable, and were again initially told that there was nothing they could do, however, after some persistence on our behalf, a plumber was called , and after 48 hours the sewer lines were run and the clog cleared. I felt as if we should have had some type of partial refund or even credit towards a rental in the future. Our family owns a marina resort, and I understand the issues firsthand. I am also sympathetic to the fact that it was Christmas weekend. However, I do not feel as if our issues were acknowledged in the way that we would have cared for our customers, feel free to call with any further questions or comments.