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Beoordelingen van Aruna Hotel

4 out of 5
Aruna Hotel
Cankurtaran Mah. Ahirkapi Sok No:28, Sultanahmet, Istanbul, Istanbul

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 149 van 387 beoordelingen" "
Gastenscore: 8 - Goed. 106 van 387 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 387 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 387 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 387 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

6,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Abdelmalek

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het viel ontzettend tegen. De kamers waren vies en er werd niet goed schoongemaakt. Er was van alles stuk wat vervolgens niet werd gerepareerd. Het ontbijt was vreselijk; en er was helemaal geen keus. De foto’s kwamen helemaal niet overeen met de werkelijkheid. We hebben niet gekregen waar we voor hebben betaald. Ik raad dit hotel helaas echt af!
8 nachten verbleven in september 2022

10/10 – Uitstekend

Asad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aardige mensen
3 nachten verbleven in mei 2021
Reactie van Ramazan s. op 2 jun 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed en vriendelijk aardig en erg behulpzaam leuke mensen
5 nachten verbleven in juni 2019
Reactie van Aruna Team op 29 jun 2019
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Leuk hotel, niet uitermate practische lakens. Al met al goed.
5 nachten verbleven in november 2018
Reactie van ramazan op 7 dec 2018
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

8/10 – Goed

Alise, De Kwakel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toplocatie!
Kleinschalig hotel op loopafstand van het centrum. Zeer vriendelijk en behulpzaam personeel.
4 nachten verbleven in mei 2018
Reactie van Ramazan Sagır op 9 jun 2018
Dear Aruna Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Seatanbul Apart Hotel Istanbul. We wish you a nice day. Yours sincerely,

8/10 – Goed

Istanbul 42,195, Nijmegen

Positief: Netheid, personeel en service en comfort kamer
Fijn hotel met een zeer gunstige ligging
Een goede en verzorgde ontvangst. De kamers zijn netjes. Douche is goed. Het hotel is geen super de luxe hotel, maar perfect voor een citytrip. Ontbijt is op z'n Turks, dus houd daar rekening mee. Enige twee mindere punten zijn dat de sprei op het bed de nodige vetvlekken vertoonde en bij vlagen het verkeerslawaai. Het hotel heeft een uitstekende ligging t.o.v. de bekende bezienswaardigheden zoals Ayasofia, Blauwe moskee en Topkapipaleis. Tramverbinding ook vlakbij. Alles binnen een loopafstand van 10 min. Omliggende omgeving heeft meer dan voldoende mogelijkheden voor een maaltijd. Servicevriendelijkheid personeel is prima. We kregen zelfs een pasje voor de tram in bruikleen. Moesten alleen opwaarderen, maar per rit scheelde het meer dan de helft in kosten.

10/10 – Uitstekend

Mehmet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Albert

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Propreté , Personnel et service , État de l’hébergement et équipements sont médiocres . c'est ne pas 4 étoile , c'est maximum 2 étoile .
6 nachten verbleven in april 2024

6/10 – Redelijk

Vanessa

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Es war unsere notunterkunft wurden freundliche aufgenommen daher vielen lieben dank.. an der sauberkeit könnte man noch einiges verbessern und auch mit der ausstattung.. steckdose waren nur halbe in der wand und das einte zimmer roch zimlich nach rauch weil sie neben dem zimmer geraucht haben.. es war zum teil recht laut aber glaube auch weil das haus halt zimlich hellhörig war. Der ort liegt aber wirklich gut und das personal war auch freundlich..
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Zarzhnga

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is great but that's about it! The property is very old and needs a lot of repairs. The lady at reception is VERY LOUD! They don't consider the time and when people are sleeping. She would be yelling at 1am . We asked several times for our rooms tvs to be fixed but that never happened. I really wish I had read the reviews before booking. I would pay a bit more and get a better hotel.
9 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Neve

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ITS A TRAP! Do not ruin your vacation on this place. The reception is not friendly. We booked for several nights. They didn’t have our room ready and we were placed in some random dirty beaten down apartment not even another hotel. They made money off us while they booked other people in our room. This is scamming people. Meanwhile we were at the re option we heard another and don’t expect Expedia to help, they were useless! cou Le complaint. Nothing is as they promise!
4 nachten verbleven in maart 2024

6/10 – Redelijk

Prachi

Positief: Staat van de accommodatie en faciliteiten
The hotel is located in a decent neighborhood, not too far from Sultanahmet and all the tourist places. Breakfast was less than exciting and there was no room cleaning service for the 4 days I stayed. Not sure if I had to explicitly ask them for it. Overall, not bad for the price.
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Ervin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dreckig, falsche Zimmer, „Hotel“ keinen Stern wert,
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Celestino

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Scarsità nella pulizia letti mai rifatti rubinetti bagno non funzionante
3 nachten verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
5 nachten verbleven in januari 2024
Reactie van ramo op 3 feb 2024
thank you

8/10 – Goed

GIOVANNI

5 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Ahmed

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in november 2023

8/10 – Goed

samer

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff
1 nacht verbleven in september 2023
Reactie van ramo op 3 feb 2024
thank you

2/10 – Ontzettend slecht

Asif

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst hotel you can ever book. Please trust me and never book this hotel. This hotel stinks so bad, have mold and disgusting rooms. The restroom have the galley opening with no locks. No security at all .
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Riyad

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You will be lucky if you got hot water for a shower. No heating in dining areas. Bath tubs need replacing. Very noisy at night in reception. If you did not ask for fresh towels, they would not be changed.
4 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Shazia

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

Asif

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Hi guys, Nice hotel, Good location, near blue Mosque and lots of restaurants and shopping area. Good value for money.
4 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Rehman Khalil Malik

8 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Shaban

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023

2/10 – Ontzettend slecht

ilhame

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A fuir comme on a fuit
A notre arrivée le menage n'était pas fait ils ont juste déplié le canapé, il y avait de la poussière en dessous, les tasses des anciennes personnes étaient encore là avec un fond de liquide (cafe thé ?) On a réclamé un drap on nous a répondu qu'il y avait pas et on nous a ramené une couette humide. On s'est plaint on nous a promis de nous changer de chambre à cause du bruit, la chambre était juste à côté de la salle petit déjeuner, le lendemain le ménage a été fait comme il se doit, alors qu'il n'avait pas été fait ni avant ni pendant notre séjour à la rigueur changement de serviettes et pas régulièrement.mon amie étant allergique à la poussière nous avons écourté notre séjour dans cet hôtel (non remboursable)
5 nachten verbleven in oktober 2023

6/10 – Redelijk

Natalia

Reisde met een groep
Negatief: Netheid
The room was not properly cleaned
3 nachten verbleven in oktober 2023

4/10 – Matig

safdar

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Mustapha

Reisde met familie
Beware of deceitful pictures on their website!
This hotel is a complete mascarade! What you see on their website (which looks great and cozy), reality is "it is awefully filthy". The misleading 8.5 rating might have been correct when the hotel launched. Now I would not advise anyone (family, big or small) to go there. We took 2 rooms. One was assigned to us de facto and it was so bad that we decided then to go to another hotel (we had alread paid $1000). It had a terrible smell, a mix of cooking and unhealthy moisture. Unbearable! We demanded to change and we got another one and got bit by mosquitos every night, My kids got bit and kept scratching where it itched the whole day. We gave them some medicine. The shower was filthy. The picture shows an elevator. It does not function! (It was one of the criteria to select this hotel: grandma cannot take stairs.) We skipped all breakfasts because it was bare minimum, served on a plate ahead of time by someone, and in an obscure room in the open courtyard with 4 or 5 cats running all over. An unleashed black dog sits on the already dirty couches and - although harmless - scared my kids every now and then whenever popping from nowhere. The smoking area is right at the front door, thus letting all the smoke get in. We could smell tobacco smoke from the rooms on the same floor. The only positives that must be stated: a nice receptionist who apologetically changed the rooms for us twice, and the proximity to the sea shore at a walking distance from the hotel. True rating? Barely 2.
5 nachten verbleven in september 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very bad choice
they didn't clean room bad place difficult to move very bad breakfast not buffet just plates we didn't eat. tables not clean . air-condition. tv. bar. not working furniture not repaired
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

john

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
On arrival the rooms that we booked were not available, we were given different accommodation at nearby hotel, the accommodation was dirty, old furniture, mouldy bathroom, next day we got told we have to be moved again as the accommodation is booked, we were given another place a small apartment that was in worse condition then the first one, and we didn't have any saying on where they are moving us. we booked to rooms in Aruna hotel not moving every day in different accommodation, we chose Aruna hotel on the base of 4 stars, but our accommodation was not even 2 stars.
5 nachten verbleven in september 2022

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff they were very helpful with everything including transportation, and Tours! Great location!
10 nachten verbleven in september 2022

4/10 – Matig

suada

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Leider nur enttäuscht,
4 nachten verbleven in september 2022

10/10 – Uitstekend

Fernando

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
experiencia UNICA
Lilia nla anfitriona fue muy amable y nos dio un UPGRADE a un departamento con hermosa vista al BOSFORO la noche de llegada, despues fuimos a nuestras habitaciones que estaban muy buenas... hermosa experiencia en el HOTEL .... me volveria a quedar en el hotel de regreso a Estambul.. personal muy agradable, hotel en lugar centrico con acceso facil a movilidad tanto caminando por Sultanamet o tomar taxis.
4 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Raphael

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the worst hotel I have stayed in my entire life! Don't believe the pictures you see in the hotel listings. Those pictures must have been taken 10 years ago. The hotel is in an awful shape! The bathrooms are run-down. Showers have old mold and broken shelves. We stayed in a basement rooms with shower cabins lifted up in almost 70 centimeters from the floor and it was very difficult to get into and out of them. The bedding was awful. Some pillows had no pillow cases and had old yellow stains all over them. Some pillows were stuffed with some uneven lumps of something. When we moved in my blanket was still wet. Also my wife's blanket had some dead insects in them. The towels are so old that they had holes in them. Some towels were just torn in half to be smaller. At one point we asked a cleaning person to take out several trash bags with food in them, and that person just left them outside our room on the floor. The elevator that is prominently pictured in one of the photos does not work. The place has dogs running around in the cafeteria and at the entrance. One big not pleasantly looking dog just spreads itself on the welcome mat and sleeps and you have to make sure you don't step over it! On the positive side, the staff was friendly and was trying to help. But still the condition were horrible and we were so glad we finally checked out of that place!
4 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Metin

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Mubashir

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we had the worst experience there, the hotel staff is not helping at all, They show their hotel 4 stars, but in reality it is not even 1 star. we had total 2 rooms 4 night booking, but after just 1 night we decided to leave this bad hotel. there are no curtains in the rooms so everyone from other building can see you. the fridge & TV not working. not recommended at all, don't trust the photos these are all lies.
1 nacht verbleven in juni 2022

8/10 – Goed

Ahmed Nabil

Reisde met familie
Está muy bien comunicado en el centro de Estambul ubicación excelente esta de obras para mejorar el hotel tiene falta de personal de servicio , desayuno variado pero muy repetitivo todos los días,pésima limpieza quizá por las obras de mejoría que está haciendo personal amable
10 nachten verbleven in mei 2022

2/10 – Ontzettend slecht

joseph

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2022

2/10 – Ontzettend slecht

Harris

4 nachten verbleven in mei 2022

10/10 – Uitstekend

Misbah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good bed and breakfast. close to tourist location of visit
2 nachten verbleven in maart 2022
Reactie van Ramazan Sagır op 24 apr 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Wolfinance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gréât people - nice location
8 nachten verbleven in februari 2022
Reactie van Ramazan Sagır op 21 feb 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Ajazulhaq

1 nacht verbleven in januari 2022
Reactie van Ramazan Sagır op 21 feb 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Ajazulhaq

1 nacht verbleven in januari 2022
Reactie van Ramazan Sagır op 21 feb 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Kein 4 Sterne Hotel, sondern Boutique Hotel
Im Internet steht es sei ein 4 Sterne Hotel. Das ist gelogen! Es ist wenn überhaupt ein 2 Sterne Hotel. Die Betten sind kaputt und die Dusche in unseren Zimmer hat nicht funktioniert. Die Mitarbeiterin Lili war das einzig positive an unserem Aufenthalt. Sie war jederzeit erreichbar und hilfreich.
2 nachten verbleven in januari 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in januari 2022
Reactie van Ramazan Sagır op 5 feb 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HAPPINESS
Great staff, friendly and hardworking, 👌👍😁Bravo
Cat lovers welcome😁
4 nachten verbleven in november 2021
Reactie van Ramazan Sagır op 9 dec 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Ricardo, IRVING

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were clean, very comfortable, and the staff was amazing Many restaurants and small markets withing 2_3 min walking.
1 nacht verbleven in november 2021
Reactie van Ramazan Sagır op 16 nov 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Alexander

2 nachten verbleven in november 2021
Reactie van Ramazan Sagır op 16 nov 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 – Uitstekend

Junghyun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van Ramazan Sagır op 16 nov 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Find et andet sted at booke
Vi havde reserveret to værelser. Værelserne var meget klamme og havde ikke været rengjort ordentligt. Puderne lugtede og gulvet var meget beskidt. Man kunne ikke lukke døren til brusekabinet. Vi fortalte receptionisten omkring dette og hun blev ved med at sige, at andre gæster var tilfredse. Vi snakkede med andre, og de havde åbenbart også klaget. Vi ankom til morgenmad med skuffelse. Maden var ringe, og der var lidt udvalg. Vi valgte at spise ude det resterende tid. Efter mange klager fra os, fik vi lov til at flytte til en lejlighed et stykke fra selve hotellet. Lejligheden var renere og lugtede bedre.
8 nachten verbleven in oktober 2021
Reactie van Ramazan Sagır op 17 nov 2021
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,