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Beoordelingen van Grand Star Hotel Bosphorus

4 out of 5
Grand Star Hotel Bosphorus
Siraselviler Cadessi No: 45/1 Taksim, Istanbul, Istanbul

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 58 van 300 beoordelingen" "
Gastenscore: 8 - Goed. 58 van 300 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 300 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 300 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 300 beoordelingen" "

6,4/10

Netheid

6,2/10

Personeel en service

5,2/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Perfecte ligging om toeristische plaatsen te bezoeken. Het hotel was in essentie ook wel behoorlijk. Het enig verbeterpunt is de badkamer. Maar ook dat was wel behoorlijk. Het personeel is ook zeer vriendelijk.
3 nachten verbleven in februari 2020
Reactie van hotel management op 5 mrt 2020
Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your room with . We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Our hotel is very well known with its rich breakfast buffet and we believe it is important for our guests to start a healthy day with a Dear great variety of breakfast offerings before they visit the historical sites. Thank you very much for highlighting our beautiful property as well as our ice cream. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Het ontbijt vond ik wat minder en personeel İn deRestaurant mag ook wat vriendelijker zijn.
4 nachten verbleven in februari 2020
Reactie van hotel management op 21 feb 2020
Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your room with . We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Our hotel is very well known with its rich breakfast buffet and we believe it is important for our guests to start a healthy day with a Dear great variety of breakfast offerings before they visit the historical sites. Thank you very much for highlighting our beautiful property as well as our ice cream. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Alles was goed dankuwel.............................
1 nacht verbleven in mei 2019
Reactie van Mert Üzmez - Front Office Manager op 7 jun 2019
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Thank you very much for taking your time to share your experience regarding our service. It is very kind of you that you highlighted our team. Your valuable comments about our room service have already been shared with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2019
Reactie van Mert Üzmez - Front Office Manager op 3 jun 2019
1) Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus We value all your feedbacks as they guide us, motivate and give us the opportunity to improve our service quality. We are very sorry for the inconvenience that you had during your visit. We had our meetings with the related department heads and will make sure your feedbacks are considered. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in mei 2019
Reactie van Mert Üzmez - Front Office Manager op 21 mei 2019
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Thank you very much for taking your time to share your experience regarding our service. It is very kind of you that you highlighted our team. Your valuable comments about our room service have already been shared with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2019
Reactie van Mert Üzmez - Front Office Manager op 1 apr 2019
1) Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus We value all your feedbacks as they guide us, motivate and give us the opportunity to improve our service quality. We are very sorry for the inconvenience that you had during your visit. We had our meetings with the related department heads and will make sure your feedbacks are considered. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in januari 2019
Reactie van Mert Üzmez - Front Office Manager op 16 jan 2019
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Bosphorus Hotel and state our happiness for your kind interest shown. We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your kind experience regarding our beautiful property. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

8/10 – Goed

Eiad

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Guten Tag, es ist ok.Das Essen lieblos und langweilig.das zimmer verfügt über eine einzige Steckdose. Neben dem bett keine.
1 nacht verbleven in april 2024

8/10 – Goed

Laila

3 nachten verbleven in januari 2024

6/10 – Redelijk

Shahinaz

4 nachten verbleven in januari 2024

4/10 – Matig

Bassam

5 nachten verbleven in december 2023

8/10 – Goed

Jeannette Marlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was nice and the employees were nice as well but they don't offer you to have seat even I was with huge bag pack. (it was my case and experience) . The other thing is that they have a phone number to contact them for help but they DO NOT answer it. I asked them to arrange a taxi for me but I DID NOT have an answer. I had to get a taxi from the airport. Taxi driver charged me 1.450 Liras. The taxi fom the hotel cost me 700 Liras (almost half). I would have safe that money and feel my ore safe . I was really nervous because I didn't know how much the taxi was going to be.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

ISSA

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a bad experience in this hotel, and i won't be trusting expedia again with my hotel choices. I originally booked the room with a sea view, when the staff saw that my booking was through expedia, they gave me a city view room for disabled people. The view from the room was horrible, and the whole experience was completely different than what I anticipated, and when i tried to ask for change, they offered the room i had originally asked for with an extra 35 euros per night. Very disappointing experience, hotel is very overrated, and customer experience was a fail.
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Amir

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was very bad, I do not recommend it at.،
8 nachten verbleven in december 2023

2/10 – Ontzettend slecht

AHMED

2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Wish i'd read the reviews before booking. Not good
1 nacht verbleven in december 2023

8/10 – Goed

Oguzhan

3 nachten verbleven in november 2023

8/10 – Goed

abdul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023

2/10 – Ontzettend slecht

sedat

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in november 2023

4/10 – Matig

Fatima

5 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Muzaffer

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Igrenc bir deneyim
Once ilk basta geldigimizde cok bekledik. Kaldigimiz otelde yabanci turst cok oldugu icin oncelik hep onlarindi. Odamizda buzdolabi bozuktu teyzem seker hastasi oldugu icin insulin kullaniyor ve dolapta muhafaza edilmesi lazim ilaci gorevliye teslim ettim ama kullanmasi gerektigi zaman ilaci bulamadıklar. Telefon çalışmıyordu. Oda minicikti tv calismiyordu klima sogutmuyordu. Kahvalti igrencti tek guzel olan bunlari soyleyip biraz yukselince odamizi degistirmeleri oldu. Ama yine klima calismiyordu teknik ekip gelmiyordu. Sonuc olarak 85 yaşında teyzemi iyi bir konaklama yaptiramadim. Cok uzucu bu otel 4 yildizli ama 2 bile fazla
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

OTMAN

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
4 étoiles bizarre !
C est une chambre qui ne figure pas sur les photos ! Tres bruyante on dirait que nous sommes dans la rue immédiatement et très petite à peine tu peux bouger Je me demande si les responsables du tourisme ont visité ce bloc ajouté a partir du 4 Eme étage que je me demande s il est bâti en dur ou non ? Et est ce qu’il est au normes du 4 étoiles ?
1 nacht verbleven in november 2023
Reactie van Grand Star op 17 nov 2023
Dear Othman,Your reservation was Standart room for 1 nightand we gave you on 6 floor Standart room.What was wrong about roomWe are located on Taksim Square and as you know 7/24 hrs crowded area.Next time you may check our Superior bosphorus room with view and quite rooms

2/10 – Ontzettend slecht

olanrewaju

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bad service No internet Elevator not work, had to use stair to the 8 floor Poor customer I had surgery and they dint let my guest come to my room to check on me. This was a horrible experience

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, comfort kamer
Not the best
Not enjoying Poor Breakfast & buffet not clean Noisy But bosphorus view is the best
2 nachten verbleven in november 2023

4/10 – Matig

Bedur

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Bedur

1 nacht verbleven in november 2023

8/10 – Goed

bahar

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

ilhan

Zakenreiziger, Reisde met familie
Bonjour, pour tous les membres de Expedia qui voudrait réserver à cet hôtel à Istanbul. Franchement nous avons vécu un calvaire. De quel côté déjà le premier jour l'arrivée accueille très très nul et beaucoup de temps d'attente à l'accueil pour faire nos cartes puis nous sommes montés à la chambre, le shampooing qui manque les verres qui manque pour le café ils ont juste mis 2 thé emballé y'a même pas de sucre sans verre comment nous pouvons prendre le care les chambres sale deuxième jour le soir quand on est rentré à l'hôtel avec mon copain et sa femme la chambre de mon copain a été fermé à clé Puis nous sommes descendus à l'accueil pour demander la raison et ils nous ont facturé 400 livre turc parce que la femme de mon copain quand il a pris sa douche, il y a eu un peu de teinte de ses cheveux qui sont sortis sur le serviette donc où vous payer le serviette, le montant de 400 livres ou sinon nous vous ouvrons pas la porte donc nous étions obligé de payer cette somme Que le matin le petit déjeuner ça n'a rien à voir avec ce qu'il y a sur les photos parce que nous pouvons pris avec petit déjeuner. Franchement vous allez il y a deux sortes de fromage quelques tomates quelques trucs allez on va dire il y a six ou sept sortes de menu c'est même pas des menus c'est juste des desserts on va dire vraiment Alors que moi quand j'ai réservé cette chambre à cet hôtel, les photos étaient superbes, quatrième jour de notre arrivée le poignet de la porte de la salle de bain qui est tombé
7 nachten verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Marjan

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad Memory
I booked a room for myself &my sister, I couldn’t make it because my husband was hospitalised , when my sister went to the room she found it very dirty , dirty bathroom & toilet , the bed was the worst , dirty sheets withe Little insects crawling on the BED, also the room was smelly too, smell of cigarettes and damp, it was like the windows were not opened for a long time. She rang me and explain, I got so upset and ask her to go to the reception & explain the room’s situation , any way there was nobody to help , my sister asked them please come & see the room, the lady at the reception said I’m on my own and can not leave , after a while they gave her a room, She stayed 3 days on that room . After 3 days they asked her to pay $40.00 for each day she spend on that room, they took $120.00 from her, My sister was my guest, I didn’t want her to pay anything , I want you to get a refund and get my sister’s money from them, They were very unfair toward my sister.
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Maher

Anbefalles ikke til barnefamilier.
Ok opphold til den pris. Brukte hotellet kun til å sove.Anbefales ikke til familier.Standard rommene er tilnærmet fengsel uten lys fra vinduet som er blokkert. Dårlig isolering mellom rommene. Hørte alt som skjedde på rommet ved siden av meg og måtte bruke øreplugger for å sove.
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Oktaj

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible! Dont chose this one. Scammers.
Terrible place to stay. These guys are scammers. They will ask 120euro per night to extra charge if you want the room as in photo. Very very poor breakfast. If your neighbour sneezes you can hear :) Impossible to sleep more than 10AM as the cleaning guys vaccuum cleaners will wake you up,
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Jackueline harika

2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Messaoud

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool is not full
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

David

4 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Selcuk

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ringe hotel
Alt var bare så dårligt som helhed
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Natalia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

FATIH

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Odadan receptiona ulasmak imkansiz!!!
Genel anlamda hotel yer ve konum olarak güzel bir yerde. Hotelin odalari temiz güzel günlük temizlik yapiliyor. Kahtaltilari fena degil daha zengin olabilir Eksik olan ve hic hosumuza gitmeyen olay ise resepciondaki arkadaslarin telefonlari bilerek mesgule birakmakari odadan receptiona ulasmak imkansiz cünkü telefonu bilerek acik birakiyorlarki kimse ulasip rahatsiz etmesin diye😡
4 nachten verbleven in augustus 2023

4/10 – Matig

Hussein

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Gökhan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

4/10 – Matig

Lina, Corona

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Mehmet

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I don’t like anything about this hotel!
5 nachten verbleven in augustus 2023

6/10 – Redelijk

AHMET

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

6/10 – Redelijk

Omar

3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Vito

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

6/10 – Redelijk

David, Muskegon

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I have used this hotel for many years. This past visit was dissapointing as the front desk is now in a small office and difficult to deal with when busy and peoples suitcases. No restaurant and the bar area is now closed. entrance blocked off. The staff failed to tell guests that one day the police would block off all access between hotel and Taksim.

6/10 – Redelijk

David, Muskegon

Positief: Netheid, personeel en service
I am afraid that this hotel has gone downhill. The reception desk is crambed into a small office . The original reception desk sits unused. The bar area is closed off and there is no restaurant. One day the streets to Taksim Square was blocked by police with no warning from the hotel . So I was traped in the hotel.

2/10 – Ontzettend slecht

Fathel

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Bad staying
It was very bad , supposed to be 4 ✨ but actually 2 stars todayi woke up at 5 am was no water u phone the resption and been told water is off till next day 8 am so I couldn't use the toilets or get wash or brush my teeth, i arrived Monday 3 days ago I request 2 cup of teas the staff demanding 100 Turkish lira for small cups , in advance before he made the cup of teas , when the cup of tea arrive was small cups 3/4 full and cold . I complain for been cold and too much money , u can buy the same size cup of tea outside the hotel 10tl each and fresh and hot . Not again will use the hotel
3 nachten verbleven in juni 2023

4/10 – Matig

Ali M

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Make sure they show you the room before you book it. Some of their rooms are not maintained and very old and dirty
1 nacht verbleven in juni 2023