2/10
Where do we start. First of all when we arrived we asked for a room upgrade (which we had the right too) but it wasn't 'available'. We didn't make a problem out of it. We booked a room for 3 persons but when we arrived we noticed there were only 2 beds. They would place a third 'bed'. We went out for the day and when we came back we saw that they placed a prison bed/military bed. The bed was so bad that I could feel the wooden plank they placed underneath the bed. I went to the lobby to ask for a better room/bed. They told me that it was not possible. After a long discussion with the receptionist they offered us a suite for the night (which was not available when we asked for it at the check in, suddenly it was available.) The suite had the same problem, 2 beds not 3 beds. The other solution was that I had to rent a new room for €250. They should not accept a booking for a room with 3 people if it does not excist.
Danjal
3 nachten verbleven in januari 2025