Our experience could not have been better. This hotel was everything I was looking for and the staff was friendly and helpful throughout our stay. They helped me set up transportation from the airport, held my luggage while I went sightseeing after checkout, and they are directly across from the Cruise Port so extremely convenient. It's only a few minutes from 2 different tram stops, and the restaurant provided quick, friendly service and a good variety of food for both dinner and breakfast. Would definitely recommend and would stay there again if I am ever back in Istanbul.