Dear Tahir,Thank you for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed your stay in our Presidential Suite and that you found the accommodations comfortable and clean.It's great to know that you appreciated the service provided by our staff, especially Irem's warm gesture of offering Turkish tea upon your arrival. Guest satisfaction is our top priority, and we strive to ensure that every guest receives exceptional service.We are also pleased that you found the hotel's proximity to the shopping mall and metro convenient for your needs.We look forward to welcoming you back again! Should you plan another visit to Istanbul, we'll be here to host you once more.Best regards,

Dear Valentyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location near the Mall of Istanbul. Our team works hard to provide a welcoming and friendly atmosphere, so we are pleased that you found our staff to be nice and accommodating.It's fantastic to know that you also appreciated our breakfast offerings. We strive to offer a delicious and varied breakfast selection to start our guests' days off right.We hope to have the pleasure of welcoming you back on your next visit to Istanbul. If there's anything more we can do to enhance your stay next time, please do not hesitate to let us know.Warm regards,Ramada Encore Basın Express

Değerli Misafirimiz,Vakit ayırıp otelimizi değerlendirdiğiniz ve tam puan verdiğiniz için çok teşekkür ederiz! Sizlerin memnuniyeti, bizim için en büyük önceliktir. Sizin gibi kıymetli konuklarımızı ağırlamak bizim için bir zevktir. Herhangi bir şekilde gelecekteki konaklamanızı daha da mükemmelleştirebileceğimiz bir konu olursa, lütfen bizimle iletişime geçmekten çekinmeyin. Sizi tekrar ağırlamak için sabırsızlanıyoruz!

Dear Alexander,Thank you for the 5-star rating! We're delighted to have met your expectations, and we appreciate your positive feedback. If there's anything specific you loved about your experience or if you have any suggestions for improvement, we'd love to hear them. Looking forward to hosting you again in the future!Best regards,Nihat Aydin

Dear Osama,Thank you so much for your great rating!! We will look forward to welcome you back again soon.Kind Regards,Volkan Ö.

Dear Mohammad,Thank you so much for your great rating!! We will look forward to welcome you back again soon.Kind Regards,Volkan Ö.

Dear Messaoud, Thank you for taking the time to rate us. We hope to see you again in the future. Best Regards, Volkan Ö.

Kære Morten, Tusind tak for din flotte bedømmelse!! Vi glæder os til snart at byde dig velkommen tilbage igen. Venlig hilsen, Volkan Ö.

Dear Adil,Thank you for taking the time to rate us.We hope to see you again in the future!Best regards, Volkan Ö.

Dear Ayman, Thank you for the outstanding feedback! We're thrilled your stay was exceptional. Your kind words about our reception team, room upgrade, and complimentary breakfast warm our hearts.We're delighted the spacious, clean room, and fantastic shower added to your enjoyment. Your appreciation for the diverse breakfast options is gratifying, and we're glad we could accommodate your late checkout for a seamless departure.Your endorsement of our service, gestures, and location means a lot. Thank you for recommending us. We look forward to welcoming you back.If you need further assistance, please let us know.Warm regards,Volkan Ö.

Dear Ayman, We are truly delighted to hear about your fantastic experience during your stay at our hotel! Your kind words regarding our reception staff have warmed our hearts, and we are thrilled to have been able to contribute to the enjoyment of your time with us.It brings us great joy to know that you appreciated the room upgrade and complimentary breakfast. We strive to go above and beyond to make our guests feel special, and we're glad these additional touches enhanced your overall experience. Your praise for the spacious and impeccably clean room, as well as the enjoyable shower, is truly appreciated.We are also pleased to learn that our complimentary breakfast exceeded your expectations. Providing a variety of delicious options for our guests is a priority for us, and we're thrilled to hear that you enjoyed it.The strategic location of our hotel near the Mall of Istanbul and its proximity to various shops and restaurants is something we take pride in, and we're glad it added to the convenience of your stay. Ensuring a timely departure for your flight from Istanbul airport is always a priority for us, and we're pleased to have met your expectations in this regard.Thank you so much for recommending our hotel for a wonderful and accommodating stay. We look forward to the opportunity of welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,Volkan Ö.

Sevgili Erkan, otelimize yaptığınız değerlendirme için teşekkür ederiz.Sizi tekrar otelimizde ağırlamaktan mutluluk duyarız.Gelecekteki konaklamanızda daha da iyi bir hizmet sunmak için çalışmaya devam edeceğiz.İyi günler dileriz!Saygılarımla,Volkan Ö.

Dear Noura,Thank you for taking the time to rate us.We hope to see you again in the future!Best regards, Volkan Ö.

Dear Guest,Thank you so much for your great rating! We are very glad that you liked our hotel.We will look forward to welcome you back again soon.Best Regards.

Sevgili Tahir, otelimize yaptığınız değerlendirme için teşekkür ederiz.Sizi tekrar otelimizde ağırlamaktan mutluluk duyarız.Gelecekteki konaklamanızda daha da iyi bir hizmet sunmak için çalışmaya devam edeceğiz.İyi günler dileriz!Saygılarımla,Volkan Ö.

Dear Mohamed,Thank you so much for your great rating! We are very glad that you liked our hotel.We will look forward to welcome you back again soon.Best Regards,Volkan Ö.

Dear Fai,Thank you so much for your great rating! We are very glad that you liked our hotel.We will look forward to welcome you back again soon.Best Regards,Volkan Ö.

Dear Denys,Thank you so much for your great rating! We are very glad that you liked our hotel.We will look forward to welcome you back again soon.Best Regards,Volkan Ö.

Dear Odd Christian,Thank you so much for your great rating!! We will look forward to welcome you back again soon.Kind Regards,Volkan Ö.

Dear Masoud,Thank you for your perfect rating! We're thrilled to know that you had a great experience.If you have any additional comments or if there's anything specific you enjoyed during your stay, we'd love to hear more.Your feedback is valuable to us, and we hope to have the pleasure of hosting you again in the future!Best regards,Nihat A.

Dear Mahmud,Thank you so much for your great rating!!We will look forward to welcome you back again soon.Kind regards,Nihat A.

Dear Jalal Yousuf,Thank you so much for your great rating!!We will look forward to welcome you back again soon.Kind regards,Nihat A.

.Dear Ehsan,Thank you so much for your great rating!!We will look forward to welcome you back again soon.Kind regards,

Dear Konstantin,We're delighted to hear that you found our location convenient with easy access to a shopping mall and the metro station. Our team takes pride in being friendly and supportive, and we're glad it made your stay more enjoyable. Thank you for your positive feedback!Kind regards,Nihat A.

Dear Imtiaz,We're pleased to know that our hotel's proximity to the Mall of Istanbul was convenient for your overnight stay, and that you had a positive experience with our staff. Thank you for choosing to stay with us and for sharing your feedback!Best regards,Nihat A.

Dear Coskun,"Lieber Gast,Vielen Dank für Ihre schöne Bewertung! Ihre Zufriedenheit ist für uns eine unserer wichtigsten Prioritäten. Wir heißen Sie beim nächsten Mal herzlich willkommen. Wir freuen uns darauf, Ihnen erneut dienen zu können.Mit freundlichen Grüßen,Nihat A.

Dear Louna,Thank you so much for your great rating and comment!!We will look forward to welcome you back again soon.Kind regards,Nihat A.

Sevgili Mehmet Siddik,Öncelikle bu deneyimi yaşadığınız için üzgün olduğumuzu belirtmek isteriz. Temizlik ve hizmet kalitemizin beklentilerinizi karşılamadığı için derin üzüntü duyuyoruz. Misafir memnuniyetini her zaman en üst düzeyde tutma taahhüdümüzü yüksek tutarız ve yaşadığınız aksaklık konusunda ciddi bir inceleme başlatacağımızı bilmenizi isteriz.Bu tür bir deneyimi telafi etme şansı verebilirseniz, sizi daha iyi bir deneyimle ağırlamak isteriz. Sorununuzu çözmek ve güveninizi kazanmak için elimizden gelenin en iyisini yapmak istiyoruz. Lütfen bizimle iletişime geçmekten çekinmeyin.Tekrar yaşadığınız sorun için özür dileriz. Daha iyi bir deneyim yaşamanızı umarız.Saygılarımla,Nihat A.

Dear Kamel,Thank you taking your time for rate us.We hope to see you again in the future!Best regards,Nihat A.

Dear Mehmet,Thank you so much for your great rating!!We will look forward to welcome you back again soon.Kind regards,Nihat A.

Sevgili Suleyman,Otelimize yaptığınız değerlendirme ve güzel sözleriniz için teşekkür ederiz. Mall of İstanbul'a yakın olmamızı ve engellilere uygun odalar sunmamızı takdir ettiğinizi duyduğumuza sevindik.Trafik sorunlarına yönelik bahsettiğiniz deneyim için üzgünüz. İstanbul'da trafik yoğunluğu bazen ulaşımı etkileyebilir. Ancak, memnun kaldığınız diğer konuları öğrenmek bizim için çok önemli.Sizi tekrar otelimizde ağırlamaktan mutluluk duyarız. Gelecekteki konaklamanızda daha da iyi bir hizmet sunmak için çalışmaya devam edeceğiz.İyi günler dileriz!Saygılarımla,Nihat A.

I apologize for the disappointing experience you had with the hotel's cleanliness. It's great to hear that you found the proximity to the mall and the local neighborhood to be favorable, and that the front desk staff were helpful and cordial. However, it's concerning to hear about the condition of the lobby areas, front of the hotel, and the spa in the basement.As you know, it was rainy on your stay dates, and it gets difficult to keep the lobby areas clean. Thank you for providing specific details about the areas that were dirty or filthy will help them address the problem more effectively.It's important to provide feedback when you encounter issues like this, as it helps the hotel management improve their services and facilities for future guests. Thank you for bringing this matter to my attention, and I hope that your next hotel experience will be more satisfactory.

Sevgili Mehmet Emin,Bizimle kaldığınız süre boyunca yaşadığınız rahatsızlıktan dolayı içtenlikle özür dileriz. Hizmetlerimizi sürekli olarak geliştirmemize yardımcı olduğu için geri bildirimleriniz bizim için son derece değerlidir.Odanın ve banyonun beklentilerinizi karşılamadığını duyduğumuz için gerçekten üzgünüz. Lütfen bunun her zamanki yüksek standartlarımızın altında kaldığını ve gelecekte bu tür sorunların yaşanmamasını sağlamak için temizlik ve bakım ekiplerimizle bahsettiğiniz temizlik ve bakım sorunlarını ele alacağımızı bilin.Konforunuz ve memnuniyetiniz bizim en önemli önceliklerimizdir ve ziyaretiniz sırasında bu beklentileri karşılayamadığımız için üzgünüz. Bu sorunları dikkatimize sunduğunuz için teşekkür ederiz.Gelecekte size hizmet etmek için bize başka bir fırsat vermeyi düşünürseniz, minnettar oluruz ve size çok daha iyi bir deneyim sunmak için elimizden geleni yapacağız.Yaşadığınız her türlü rahatsızlık için bir kez daha özür diler, geri bildiriminiz için teşekkür ederiz.Saygılarımla,Nihat Aydin

Dear Mehmet Yunus,Thank you taking your time for rate us.We hope to see you again in the future!Best regards,Nihat Aydin

Dear Mehmet,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience during your visit.Warm regards,Nihat A.

Dear Guest,Thank you for taking the time to tell us about your experience at the Ramada Encore By Wyndham Istanbul Basin Express.It is always a pleasure to receive positive feedback.We hope to see you again in the future!Kind regards,Nihat Aydin

Dear Youri,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about Mr. Enis and are pleased to hear that he provided you with warm and professional service.We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your feedback has been noted, and we will work to improve this aspect of our service to ensure a more seamless experience for our guests who require a strong internet connection for work.We are delighted that you enjoyed our sauna facilities and found them to be a source of relaxation. Your compliments about Ali's assistance are greatly appreciated.Regarding the smoking issue you encountered, we sincerely apologize for this unfortunate incident. Smoking in non-smoking areas is strictly prohibited, and we take such matters very seriously. Rest assured that we will investigate this matter thoroughly and take appropriate action to prevent such occurrences in the future.We value your feedback, and we are grateful for your understanding of the issue. It is our hope that you will consider staying with us again, and we will do our utmost to ensure your next visit is even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Nihat Aydin

Dear Hiyam,Thank you for choosing to stay with us. We appreciate your feedback and we're sorry to hear that your experience did not meet your expectations. We value your input and would like to understand more about your concerns. If there is anything specific you would like to share or if there is any way we can make your stay more enjoyable, please let us know. Your satisfaction is our top priority, and we would love the opportunity to make it right.Kind regards,Nihat Aydin

Dear Gian Franco:We are delighted to hear that you had a pleasant 4-night stay with us at Ramada Encore Basin Express. Your feedback is greatly appreciated.We are pleased to know that you enjoyed the spacious room, cleanliness, and Wi-Fi service. It's wonderful to hear that Kenan, Gulsen, and Sude left a positive impression on you with their excellent service. We take pride in our dedicated and friendly staff, and your kind words motivate us to continue delivering exceptional experiences.Thank you for mentioning the parking availability, room amenities, air conditioning, and variety of breakfast options. We aim to provide a comfortable and enjoyable stay for our guests.Regarding your feedback on transportation to the city center, we appreciate your detailed explanation, which can be very helpful for future guests. We also apologize for any inconvenience caused by traffic noise. We understand the importance of a peaceful night's sleep and will look into ways to minimize noise disturbances.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to share them.Grazie mille!Warm regards,Nihat A.

Dear Tugba:Thank you so much for your great rating!!We will look forward to welcome you back again soon.Kind regards,Nihat A.

Dear Gökhan,Thank you so much for your great rating!!We will look forward to welcome you back again soon.Kind regards,Nihat A.

Dear Osama,Thank you for taking the time to rate us.We hope to see you again in the future!Best regards,Nihat A.

Dear Raied,Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our evening and morning staff. Providing excellent service and making our guests feel welcome is our top priority. We're thrilled that you enjoyed the omelet and found our location convenient.We're glad that we could assist with storing your luggage and that you appreciated the offer of coffee or tea before your departure. Your satisfaction means a lot to us, and we're thrilled to have exceeded your expectations.If you have any future visits to Istanbul, we'd love to welcome you back and provide you with another fantastic stay. Should you need anything or have any further questions, please don't hesitate to reach out. Have a fantastic day!Kind regards,Nihat A.

Dear Nabil,Thank you so much for your great rating!We will look forward to welcoming you back soon.Kind regards,Nihat A.

Dear Soner,It's kind of you to have taken the time to review your stay.We do our best to provide top-notch service and ensure all our guests leave us satisfied, so this positive feedback is rewarding.We look forward to seeing you on a future visit.All the best

Dear Viktoria,Thank you for your valuable feedback and for acknowledging the excellent service provided by our reception team. We are delighted to hear that you had a positive experience with them.However, we apologize for the inconvenience you encountered with the room. We take your comments seriously and will address the issues you mentioned with our housekeeping team to ensure that such occurrences are prevented in the future. Your comfort and satisfaction are our top priorities, and we will take necessary steps to improve the quality of our rooms.On a brighter note, we are pleased to know that you enjoyed the food and found our location convenient. We strive to offer a delightful experience for all our guests, and your feedback helps us enhance our services.We hope you will give us another opportunity to serve you better on your next visit. If you have any specific preferences or requirements for your future stay, please feel free to share them with us, and we will do our best to accommodate them.Thank you again for your feedback, and we look forward to welcoming you back soon.Kind regards,Nihat A.

Dear Vahidreza,Thank you taking your time for rate us.We hope to see you again in the future!Best regards,Nihat A.

Dear Soner,It's kind of you to have taken the time to review your stay.We do our best to provide top-notch service and ensure all our guests leave us satisfied, so this positive feedback is rewarding.We look forward to seeing you on a future visit.All the best,Nihat A.

Dear Fatima,Thank you so much for your kind words! We are delighted to hear that you had a wonderful time staying at Ramada Encore Basin Express Hotel. Our dedicated team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts have made your stay enjoyable.We're glad you appreciated the convenience of our location, with easy access to the Istanbul Mall and a variety of restaurants. Your positive feedback motivates us to continue delivering top-notch service and ensuring our guests have a memorable experience.We look forward to welcoming you back on your next visit to Istanbul. Should you need any assistance or have any special requests for your next stay, please don't hesitate to contact us. Thank you for choosing Ramada Encore Basin Express Hotel, and we can't wait to see you again!All the best,Nihat A.