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Beoordelingen van Grand Resort Jermuk

4 out of 5
Grand Resort Jermuk
Shahumyan 7/5, Jermuk, AM

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 57 van 78 beoordelingen" "
Gastenscore: 8 - Goed. 16 van 78 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 78 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 78 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 78 beoordelingen" "

9,8/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lusine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really liked the hotel! Clean rooms, friendly staff and great location !
2 nachten verbleven in april 2024

10/10 – Uitstekend

Xavier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bien
Personnel super 👍 !
4 nachten verbleven in juli 2023
Reactie van Lusine Abrahamyan op 27 jul 2023
Good morning dear Xavier., On behalf of the entire staff of the Grand Resort Jermuk, let us thank you for such positive feedback. Your nice words of appreciation make us proud. Your feedback will be shared with the team. Our mission is to make all of our guests feel at home, and we are happy to see that we succeeded. Thank you one more time for your positive feedback. Looking forward to hosting you very soon again. Kind regards, Lusine

10/10 – Uitstekend

Davit

3 nachten verbleven in juni 2023

10/10 – Uitstekend

anita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Nella

1 nacht verbleven in juni 2023
Reactie van Lusine Abrahamyan op 9 jun 2023
Thank you for your stay.Kind regards

10/10 – Uitstekend

Joseph

2 nachten verbleven in mei 2023
Reactie van Lusine Abrahamyan op 9 jun 2023
Thank you for your stay.Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely wonderful stay! Dinner and breakfast are included and they are definitely some of the best I’ve had anywhere when traveling, with the buffet menu changing every day and full of various vegetarian as well as meat entrees. The rooms are more than adequate in terms of size and cleanliness. Also the spa options are wonderful and very affordable. Would stay again!
1 nacht verbleven in oktober 2022
Reactie van Lusine Abrahamyan op 27 dec 2022
Good afternoon, dear Guest. Thank you for sharing your valuable feedback with us. We are very happy to read that you enjoyed your stay and the service provided by our team. We are looking forward to welcome you soon. Kind regards, Lusine Abrahamyan

10/10 – Uitstekend

argisht

1 nacht verbleven in september 2022

6/10 – Redelijk

JAIME, CAGUAS

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Las comidas poco variadas y la calidad no es la mejor.
1 nacht verbleven in augustus 2022
Reactie van Lusine Abrahamyan op 19 aug 2022
Dear Guest, Thank you for choosing to stay with us and for taking the time to provide a feedback on your stay. It is with the feedback like yours that we can continue to improve our product and demonstrate the quality and level of service we are dedicated to providing at Grand Resort Jermuk .We look forward to welcoming you back on many more days. Warm Regards, Lusine

10/10 – Uitstekend

Masis

2 nachten verbleven in juli 2022

10/10 – Uitstekend

meri

3 nachten verbleven in juni 2022

10/10 – Uitstekend

vahe, Burbank

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best resort in Jermuk. Walking distance to shops. Great staff. Awesome service.
2 nachten verbleven in juli 2022
Reactie van Lusine Abrahamyan op 15 jul 2022
Good afternoon, dear Guest. Thank you for sharing your valuable feedback with us. We are very happy to read that you enjoyed your stay and the service provided by our team. We are looking forward to welcome you soon. Kind regards, Lusine Abrahamyan

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Kristine Arakelyan op 9 feb 2022
Good afternoon, Dear Guest, Thank you for taking the time to provide a rating. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our visitors. We take pride in knowing that our guests are satisfied with their experience. We look forward to seeing you again soon. Have a nice day ahead, Kristine Arakelyan Gallery Team Leader

8/10 – Goed

RUSTEM

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van Kristine Arakelyan op 18 jan 2022
Good afternoon, Dear guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Hope your next stay and just around the corner. Best Regards ,Kristine Arakelyan

10/10 – Uitstekend

Alexey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Хороший отель, прекрасное расположение, чистые и комфортные номера. Хотелось бы отдельный ресторан для ужина, если не берешь "все включено"
1 nacht verbleven in november 2021
Reactie van Kristine Arakelyan op 10 nov 2021
Добрый день, Уважаемый гость. Приветствуем вас из гостиницы Гранд Резорт Джермук. Надеемся, вы хорошо доехали домой . Уважаемый гость, мы благодарны за время выделенное нам, высоко ценим ваше мнение и оценку . Надеемся увидеть вас в нашей гостинице в ближайшее время . Хорошего вам дня , С уважением, Кристинe

10/10 – Uitstekend

Hubert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2021
Reactie van Kristine Arakelyan op 1 nov 2021
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Tigran

Reisde met familie
3 nachten verbleven in september 2021
Reactie van Kristine Arakelyan op 2 okt 2021
Good afternoon, Dear guest , Warm greetings from Grand Resort Jermuk. Hope you had safe trip back home. Dear guest ,thank you for staying with us. We appreciate your feedback! We are very happy to know that you have enjoyed your stay at our property . Best regards, Kristine

10/10 – Uitstekend

Vrej

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is NOT a smoke free property. 3rd floor rooms smoking is allowed.
1 nacht verbleven in september 2021
Reactie van Kristine Arakelyan op 14 sep 2021
Dear Guest, Warm greetings from Grand Resort Jermuk. Our smoking areas are the 3rd floor, the left side of our lobby and the 5th floor. With best regards, Kristine

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place with friendly staff
2 nachten verbleven in augustus 2021
Reactie van Kristine Arakelyan op 10 aug 2021
Good afternoon, dear guest. Thank you for your kind comment . Hope to see you again in the nearest future. Kind regards, Kristine

10/10 – Uitstekend

Niraj

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grand Resort Jermuk was Amazing
1 nacht verbleven in juli 2021
Reactie van Gagik Stepanyan op 13 jul 2021
Good afternoon, Dear guest, Warm greetings from Grand Resort Jermuk. Hope you had safe trip back home. Thanks for staying with us. We appreciate your feedback! We are very happy to know that you have enjoyed your stay at our property . Best regards, Kristine

10/10 – Uitstekend

omar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
مميز
فندق رائع بجانبه الممشى والمطاعم وشلال جرموك والمنتجع الصحي
1 nacht verbleven in juni 2021
Reactie van Kristine Arakelyan op 24 jun 2021
Good morning, Dear guest, Warm greetings from Grand Resort Jermuk. Hope you had safe trip back home. Thanks for staying with us. We appreciate your feedback! We are very happy to know that you have enjoyed your stay at our property . Best regards, Kristine

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff, excellent spa offering and a nice relaxing atmosphere.
1 nacht verbleven in mei 2021
Reactie van Gagik Stepanyan op 7 jun 2021
Good morning, Dear guest, Warm greetings from Grand Resort Jermuk. Thanks for staying with us. We appreciate your feedback! We are very happy to know that you have enjoyed your stay at our property . Have a nice day ahead!

10/10 – Uitstekend

Armen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2021
Reactie van Kristine Arakelyan op 19 mei 2021
Dear guest, Warm greetings from Grand Resort Jermuk. Hope you had safe trip back home. Thanks for staying with us. We appreciate your feedback! We are very happy to know that you have enjoyed your stay at our property . Best regards, Kristine

8/10 – Goed

Michail

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend at Jermuk
We stayed for the weekend at the hotel and I have to say the overall service, friendliness and availability of the staff was really exceptional. Our 3 year daughter had also a small accident and needed a few stitches. The staff went with us to the clinic and helped us all the way until everything was fine. This was especially helpful as we don't speak the language. A big thanks to Davit for all his help. We will sure go back to Jermuk and the hotel
2 nachten verbleven in mei 2021
Reactie van Kristine Arakelyan op 19 mei 2021
Dear guest, Warm greetings from Grand Resort Jermuk. Hope you had safe trip back home. Thanks for staying with us. We appreciate your feedback! We are very happy to know that you have enjoyed your stay at our property . Best regards, Kristine

10/10 – Uitstekend

Gabriele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice staying overall
It was a nice stay overall, i suggest it for a short stay and for the spa and treatments. Unfortunately English is really poor so i wasn't able to understand most of the treatments offered, a real pity.
2 nachten verbleven in mei 2021
Reactie van Gagik Stepanyan Front Desk Manager op 14 mei 2021
Dear Gabriele, Thank you so much for your stay at the Grand Resort Jermuk. As a company that takes great pride in taking care of its guests, your opinion matters a great deal to us. We appreciate your opinion and look forward to welcoming you again soon. Best Regards Gagik Stepanyan Front Desk Manager

10/10 – Uitstekend

Payal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good rooms and very comfortable stay. We had inter connecting rooms which made it easier with kids
2 nachten verbleven in april 2021
Reactie van Kristine Arakelyan op 1 mei 2021
Good afternoon, Dear guest. Warm greetings from Grand Resort Jermuk. Thank you for your feedback, we are very happy that you had a nice stay with us . Have a nice day ahead, With best regards,

10/10 – Uitstekend

Piruza

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience as always.
2 nachten verbleven in september 2020
Reactie van Gagik op 19 okt 2020
Dear Piruza, Hope you had a safe trip home. Thanks for your high score, your feedback is very important for us. Hope to see you soon in the nearest future . Best Regards.

10/10 – Uitstekend

Armen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Hermine op 17 apr 2020
Dear Guest, Thank you for your review. Best regards, Grand Resort Jermuk

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, modern and comfortable. Close to all
2 nachten verbleven in oktober 2019
Reactie van Gagik FDM op 25 okt 2019
We appreciate your opinion and look forward to welcoming you again soon. Thank you for taking the time to tell us about your stay!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
שווה ביותר בגרמוק
מלון נפלא! מיקום מעולה בלב בעיר, נקי ומסודר. צוות מסביר פנים ואיכותי, ארוחת אוכל מצויינת בסיגנון בופה. מומלץ!
1 nacht verbleven in oktober 2019
Reactie van Gagik FDM op 23 okt 2019
We appreciate your opinion and look forward to welcoming you again soon. Thank you for taking the time to tell us about your stay!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2019
Reactie van Gagik op 4 sep 2019
Dear guest, Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for reviews. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van Gagik op 2 sep 2019
Dear guest, Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel. We hope that we will have another chance to welcome you at our hotel.

8/10 – Goed

Svetlana, ката ной

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Релакс в горах
Отель отличный, вид из номера если на озеро и галерею, то вообще релакс , другая сторона с французскими балконами и выходит на парковку, вид на горы тоже есть , но и машины ездят. Брали полный пансион , но питание на завтрак понравилось больше всего, обед и ужин было все пересолено и зажарено в масле, за редким исключением . Удивительно с учётом специализации на лечении жкт, хотя конечно, это не санаторий. Практически сразу у выхода минеральные источники и все развлечения . Очень удобно. В целом, все очень понравилось. С удовольствием вернёмся снова.
6 nachten verbleven in augustus 2019
Reactie van Gagik op 15 okt 2019
Dear guest. Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for your feedback, we really appreciate your opinion, it is very important for us. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relax and rejuvenate
Amazing resort All employees were professional I recommend you to get all inclusive package I will be going back for sure Jermuk is great
3 nachten verbleven in juli 2019
Reactie van Gagik FDM op 27 jul 2019
Dear guest. Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for your feedback, we really appreciate your opinion, it is very important for us. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

susanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Great place to relax have fun location is perfect good breakfast pool and jacuzzi great and honest employees and service
3 nachten verbleven in juli 2019
Reactie van Gagik op 21 jul 2019
Dear guest. Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for your feedback, we really appreciate your opinion, it is very important for us. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Delightfully relaxing
A great place to get away and just relax. Very comfortable rooms in a quiet town up in the mountains with fresh air. Good wifi too. Pool, hot-tub sauna and gym were in good condition and clean.
4 nachten verbleven in mei 2019
Reactie van Gagik op 26 jun 2019
Dear guest Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for your feedback, we really appreciate your opinion, it is very important for us. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing break from touring around
Spacious & comfortable rooms with fresh mountain air in serene surroundings. I ended up extending my stay for a few days to catch up on some work and just to relax. It's a very small town up in the mountains (there was still a little snow on the ground in April). Since there isn't much traffic it was nice to have some clean smog-free air to breathe for a few days. Beds are VERY comfortable. Rooms are big with great amenities. Breakfast is good. The only "gotcha" is that the name of this place has a different location on Google Maps, and that other location is NOT open and in fact it's a very bad road. So make sure you navigate to the correct place otherwise you'll be in for a surprise.
1 nacht verbleven in mei 2019
Reactie van Gagik op 26 jun 2019
Dear guest, Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for your feedback, we really appreciate your opinion, it is very important for us. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019
Reactie van Gagik op 26 jun 2019
Dear guest Warm greetings from Grand Resort Jermuk. Thank you for staying at our hotel.Thank you for your feedback, we really appreciate your opinion, it is very important for us. We hope that we will have another chance to welcome you at our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was very ok. will stay there again if needed in future.
2 nachten verbleven in februari 2019
Reactie van Hermine Sayadyan op 26 feb 2019
Dear guest, Thank you for choosing our hotel for your stay. We are very happy to know that you have enjoyed your stay at our property. Looking forward to welcoming you again in the nearest future. Best regards, Hermine Sayadyan

10/10 – Uitstekend

Araks

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018
Reactie van Hermine Sayadyan op 22 nov 2018
Dear Araks, Hope you had a safe trip home! Thank you for your high score. We are looking forward to welcoming you back in the nearest future. Thank you, Best regards, Hermine Sayadyan

10/10 – Uitstekend

Hrayr, Armenia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel overall is on a high level taking into consideration location, staff, F&B, pool etc.
1 nacht verbleven in september 2018
Reactie van Hermine Sayadyan op 19 sep 2018
Dear Mr. Barsoumian, Warmest greetings from Hyatt Place Jermuk! Thank you for your time to write a nice feedback and high scores. You can be assured that your opinion is very important for us. Dear Hrayr, we are looking forward to welcoming you back in the nearest future. Thank you, Best regards, Hermine Sayadyan

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018
Reactie van Hermine Sayadyan op 19 sep 2018
Dear guest, Greetings from Hyatt Place Jermuk! Thank you for your high scores. We are happy that you have liked our hotel. We are looking forward to welcoming you in the nearest future. Best regards, Hermine Sayadyan

8/10 – Goed

JD, Houston

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern, updated and clean rooms. Location was ideal and restaurant was good.
1 nacht verbleven in augustus 2018
Reactie van Hermine Sayadyan op 20 nov 2018
Dear guest, Greetings from Hyatt Place Jermuk! We would like to thank you for the score and nice feedback about our property. You can be assured that your opinion is very important for us. Dear guest, we are looking forward to welcoming you back at our property. Thank you, Best regards, Hermine Sayadyan

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The location and view is wonderful. Very nice place and to relax. But I think when I heard the brand name “Hyatt” I would have expected more. But generally satisfied.
1 nacht verbleven in augustus 2018
Reactie van Hermine Sayadyan op 30 aug 2018
Dear guest, Greetings from Hyatt Place Jermuk! Let me thank you for your nice feedback and high score. We really appreciate your opinion about our property. Dear guest, we are looking forward to having another chance to welcome you at our property and make your further stay a memorable and best one. Thank you, Best regards, Hermine Sayadyan

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2018
Reactie van Hermine Sayadyan op 20 aug 2018
Dear guest, Greetings from Hyatt Place Jermuk! Thank you for your score. We would like to know what was the reason of your score as our guests` opinion is very important for us. Thank you, Best regards, Hermine Sayadyan

10/10 – Uitstekend

דבורה

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2018
Reactie van Hermine Sayadyan op 20 aug 2018
Dear guest, Greetings from Hyatt Place Jermuk! Thank you for your high score. You can be assured that your review is very important for us. Looking forward to welcoming you again in the nearest future. Best regards, Hermine Sayadyan

10/10 – Uitstekend

Irene, New york

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel in the center of jermuk
1 nacht verbleven in augustus 2018
Reactie van Hermine Sayadyan op 5 sep 2018
Dear Irene, Greetings from Hyatt Place Jermuk! Let me thank you for your high score and nice feedback about our property. We are very happy to know that you have enjoyed your stay. Dear Irene, we are looking forward to welcoming you back at our property. Thank you, Best regards, Hermine Sayadyan

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
3 nachten verbleven in juli 2018
Reactie van Hermine Sayadyan op 18 jul 2018
Dear guest, Greetings from Hyatt Place Jermuk! Let us thank you for your feedback. You can be assured that your opinion is very important for our hotel. We are looking forward to welcoming you back in the nearest future. Best regards,

10/10 – Uitstekend

AG, Los Angeles, CA, USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hyatt Place Rooms were so clean and comfy. Bed sheets were super soft and clean. The pull out bed was the most comfortable one I have ever slept on, felt just like a regular bed. Breakfast buffet was great with so many options. We enjoyed every second of our stay. Will definitely go back whenever we visited Jermuk again.
1 nacht verbleven in juli 2018
Reactie van Hermine Sayadyan op 14 jul 2018
Dear guest, Thank you for your nice feedback. We are very happy to know that you enjoyed your stay at our property. You can be assured that your opinion is very important for us. We are looking forward to having another chance to welcome you in our hotel. Thank you, Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very nice and the staff was helpful. The only problem we had was that the room was very hot the air conditioner wasn’t working at night. We did get it fixed in the morning except we weren’t in the room after that.
1 nacht verbleven in juni 2018
Reactie van Hermine Sayadyan op 2 jul 2018
Dear Guest, Warmest greetings from Hyatt Place Jermuk! I would like to thank you for your response. You can be assured that we really appreciate your feedback. Dear guest, we are very sorry that there was such kind of problem during your stay. You can be confident that we will take into consideration your notes and fix the problem. Looking forward to having another chance to welcome you at our property in the nearest future. Best regards,