The facility is stunning and visually impressive, but our overall experience fell short.
We spent three nights in a villa with a private pool. Unfortunately, securing an appointment at the spa proved challenging. Although we were told prior to arrival that reservations were unnecessary, I highly recommend booking in advance to avoid disappointment.
The biggest issue we encountered was the inconsistency in enforcing hotel policies, which impacted our experience significantly. On our first night, a group of loud British guests were smoking, swearing, and playing their own music by the pool, right next to the restaurant. Despite our complaints to the restaurant staff, they merely smiled and seemed unresponsive. We also reported the issue to reception, but the noise persisted even after we returned to our room, which was situated close to the pool.
On the second night, the same group returned, and the situation worsened when one of the intoxicated guests came over and burped beside us repeatedly while we were dining. Naturally, we left and lodged more formal complaints.
Following this, the reception staff assured us they had addressed the situation and instructed their personnel to monitor pool usage after 7 PM, in line with hotel policy.
While the disturbances ceased the next day, it's perplexing why the hotel struggled to enforce its own rules, which diminished the experience for us and likely for other guests as well.
