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Beoordelingen van Fairfield Inn & Suites by Marriott Kalamazoo

2.5 out of 5
Fairfield Inn & Suites by Marriott Kalamazoo
3303 RETAIL PLACE DR, Kalamazoo, MI

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 145 van 266 beoordelingen" "
Gastenscore: 8 - Goed. 57 van 266 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 266 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 266 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 266 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Nathaniel, Chesterfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pool was very small
1 nacht verbleven in april 2024

10/10 – Uitstekend

Darci, Naperville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and close to were we needed to be. Easy check in and check out. Very clean.
1 nacht verbleven in april 2024

8/10 – Goed

D'Nisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was pleasantly surprised at how clean the room and facilities were. The room was a little smaller than some other hotels, but for the price it met all of our needs and was a good choice for a stay. The breakfast had alot of variety and was tasty. The check in was easy and quick and staff was polite. My only complaint would be that there has only 1 washcloth and 1 hand towel left in our room. Plenty of bath towels were already present though.
1 nacht verbleven in april 2024

8/10 – Goed

Lindsay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

JANET

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very convenient to the facility hosting the event I attended
1 nacht verbleven in maart 2024

8/10 – Goed

Jeff

1 nacht verbleven in maart 2024

8/10 – Goed

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Next to freeway and construction. Window seemed open, but wasn’t.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Kristen

1 nacht verbleven in februari 2024

8/10 – Goed

Robert

1 nacht verbleven in februari 2024

8/10 – Goed

Tim

2 nachten verbleven in januari 2024

10/10 – Uitstekend

HEBBE

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in december 2023

10/10 – Uitstekend

Riley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in waa smooth, room was clean, bed was comfy, very nice and hot shower. The desk staff was great when I needed a few extra things. Breakfast had a good selection and was tasty
1 nacht verbleven in november 2023

10/10 – Uitstekend

Joseph

1 nacht verbleven in november 2023

8/10 – Goed

Rita

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is clean and well maintained. I wish there were more dining choices nearby.
1 nacht verbleven in november 2023

10/10 – Uitstekend

ANA SOMOZA

1 nacht verbleven in november 2023

8/10 – Goed

James Wai-Tung

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room and hotel is clean. Friendly staff.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Nancy

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
Breakfast was lacking. The surfaces are not kept clean during breakfast. The floor in front of the juice machine was sticky from a spill for 3 days. We left a day early so don't know how long before it will be cleaned. The bed was so uncomfortable we could not get a full nights sleep. I brought the THICK layer of dust on the ledge behind the bench seating in the dining room to the managers attention, she thanked me saying she was glad I had let her know about it. It was still filthy when we left 3 days later. When we left one morning, the entire floor in front of the doors had been mopped with no floor wet floor sign. There is no training or accountability by management. Staff had meeting in front of the building one morning and they also stand right outside the door on their breaks and smoke. Over all a very disappointing stay.
5 nachten verbleven in oktober 2023

8/10 – Goed

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not many eating choices nearby
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Nicole

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Trevor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Nice and Comfortable
We stay at a variety of hotels whenever we travel and we travel a fair amount. This hotel is one of the best, all-around offerings at the mid-price point. No frills but what anyone would expect.
2 nachten verbleven in augustus 2023

8/10 – Goed

Johnny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast nook was way too small. The pool was also too small.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jessica

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

KRISTY

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If your interested in a step up from Motel 6..at a Marriott pricetag then this would be the place for you. (No judgment) Terrible customer service skills were displayed by General Management. This is what the world has come to? What happened to the hospitality field? I'll stay home and spend locally! No wonder the local area is a circus. Sad state of, affairs going on in Kalamazoo! 😞
2 nachten verbleven in juni 2023

10/10 – Uitstekend

maribel mayordomo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was quiet and close to a lot of places. Nice and clean hotel.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023

8/10 – Goed

Janice

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The check in was slow and our key didn’t work 2 times. They need more check in help to speed up the process. The breakfast was just ok. Very slow putting things out and providing coffee. The hallway carpets looked new. The room was aged but nice.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Kristina

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
When I arrived for check-in, there were 3 people waiting in line ahead of me, and the front desk person was on the phone with what I assumed with a disgruntled guest - FOREVER! My point being, there should have been someone else available to assist her. Secondly, my room's bathroom only had 1 bath towel and no soap at the sink. The only soap was the body wash in the shower. When I made my reservation, I did indicate there would be 2 guests.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Treadwell

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Hobo fun parking LOt
For starters there is a rusted out trashed truck in the parking lot. My colleague that comes there once a month says its been there for as long as he can remember. A homeless person is sleeping in his car. I only know this because the front left tire is completely flat and he was in it eating breakfast in the mornings when I went to visit my clients. The layout of the breakfast area is just plane stupid you have to walk 20 feet from where the quality paper plates and crappy plastic forks are stored to the serving area. Quality of food does not match the price paid or for a business class hotel. The room was ok. However the Thermostat would not allow you to set to cooling so the room was rather warm. Over all the price paid vs quality of room was just disapointing. I have had much better rooms in Hotel 6 for 2/3rds the cost.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Josh

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Staff!
There was still garbage in the trash can but the hotel and the staff were awesome! Was hoping for a better breakfast but it was at-least something. Good location centra to the interstate was easily able to walk to the wings center for the concert!
2 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Thomas, West Grove

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Stayed 3 nights, room was never freshened, nor any items restocked. Called when I came back my last night and they offered to bring more towels (which I had plenty of) and no other solutions to the issue.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice, clean hotel. I wish I would have requested a room on the other side of the building because of the traffic noise from the highway.
1 nacht verbleven in april 2023

8/10 – Goed

Kellie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

Terry-Ann

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I brought my son so that we could have a get away and have a pool to enjoy. Only to find out that the pool was closed. Apparently, there were a few students that were staying at the hotel for a wrestling tournament and someone splashed water on an alarm which triggered the fire alarm. We were in our room at the time and had to evacuate the hotel because the alarm was triggered. As a result, the pool closed. Even though that was one of the main features that we paid for, this amenity was now off limit to us. Secondly, we were told that breakfast ends at 9:30 AM on Saturdays. Once we got downstairs at 8:50 AM we were told by the staff that they are shutting down breakfast. Again, another amenity that we paid for that we were not able to get the full benefits of. Lastly, the manager brought her dogs into the hotel and they stayed during the duration of our stay. They were not service or therapy dogs. Another employee just informed me that the manager gets to do what she wants to do and she wanted to bring her dogs in so the dogs came in with her. I understand that there was a power outage in other areas but to have to listen to the dogs barking throughout the night was a bit much.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly helpful staff, very clean and walking distance to the Wings Event Center. Highly recommend and would definitely stay again!
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice. Having your name on the TV screen when you go in the room is a nice feature.
1 nacht verbleven in februari 2023

8/10 – Goed

Srujana

1 nacht verbleven in januari 2023

6/10 – Redelijk

Andrew

Negatief: Netheid
The hotel needs to make it easier to extend a visit - do they not want the extra business? A guest should not have to go down to the front desk just to get another key made. Hotel staff should have key delivered, along with a refresh on linens, if needed. Also - they are RIGID about check out time here - more so than anywhere else I’ve stayed. And I know they weren’t sold out so what was the big deal?
1 nacht verbleven in januari 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the property was clean The room was dirty when we got there

4/10 – Matig

Jeana

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hostages
Yuck.. for a newly renovated hotel they missed a lot.. the first room we had the wallpaper was curling up, the pillows are nothing..BRING YOUR OWN!!!, the pool is TINY says 28 but no way could 28 people comfortably be in the pool.. we wanted to leave but the OWNER refused to refund us so we felt like hostages.. unless you are handicap there are NO TUBS all walk in showers, and our shower head was grimy.. our purpose in going was so that our 5 yr old daughter could spend time with one of her besties that lives 3 hours away as a Christmas surprise.. the pool was COLD so not much time in there
This is not a zoom this is normal small 3ft 6 to 4 ft 6
The shower head in the room looked grimey..
2 nachten verbleven in december 2022
Reactie van Fairfield Management op 31 dec 2022
Thank you for sharing your experience at the Fairfield Inn and Suites Kalamazoo!We apologize that we did not meet your standards for your stay. Unfortunately, once deposit is taken for third party bookings, the reservation is no longer valid for cancellation. I apologize Expedia made the situation confusing for you folks.As always, thank you for choosing the Fairfield Inn and Suites Kalamazoo, we hope to see you again soon!

8/10 – Goed

yan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice place. Someone smoke weed in the elevator, but the smell is gone the next day.
1 nacht verbleven in december 2022
Reactie van Fairfield Management op 31 dec 2022
Thank you for taking the time to leave a review about your stay at the Fairfield Inn and Suites Kalamazoo. We apologize for the odor you experienced while ascending to your room. Please inform us if you ever have any issues as such again so we can make your stay as simple and comfortable as possible.As always, thank you for choosing the Fairfield Inn and Suites Kalamazoo, we hope to welcome you again soon!

4/10 – Matig

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
They shouldn't be in the hospitality business!
When you are in the hospitality business or any business for that matter you need to say Yes to customer requests as fast as you can. They were fast at saying NO. Most of the employees should not be in the hospitality business.
2 nachten verbleven in oktober 2022

6/10 – Redelijk

Carolyn

Reisde met partner
Not friendly reception and lobby area was not clean. At 0830 there was hardly anything left for breakfast. I’m sure it’s staffing related but won’t stay there again.
1 nacht verbleven in september 2022

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Was asked if I wanted the room cleaned and I said yes. Didn’t happen. I asked later for a room cleaning and it didn’t happen. Four nights and no cleaning.
4 nachten verbleven in september 2022

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Parking not adequate.
1 nacht verbleven in september 2022

8/10 – Goed

lucy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great to have a destination charger on the property!!
1 nacht verbleven in augustus 2022