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Beoordelingen van Big4 Acclaim Prospector Holiday Park

2 out of 5
Big4 Acclaim Prospector Holiday Park
9 Ochiltree Street, Somerville, WA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 20 van 66 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 66 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 66 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 66 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 66 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Judy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

6/10 – Redelijk

Ross

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Floors dirty as baby was filthy in 5 min Dirt on beds Air conditioning didn't work
2 nachten verbleven in december 2023

10/10 – Uitstekend

Alice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
An awesome stay thank you
2 nachten verbleven in november 2023

4/10 – Matig

Phil

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cabins were really old and uncared for, dirty and was glad to leave. Found someone elses clothes in the cupboard and a phone charger wrapped around a chair, disappointing, for the same price i could have gotten a sea view appartement on the Gold Coast
3 nachten verbleven in oktober 2023

8/10 – Goed

Maureen, Perth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
liked location didn't like no shade for car at dwelling till late afternoon
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Gary

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayy there evry trip. Good property
2 nachten verbleven in juli 2023
Reactie van Terry and Wendy op 11 jul 2023
Thank you so much for your kind review. We are so glad you enjoy staying with us. See you next time. Management Team

6/10 – Redelijk

Tony

It could do with some up grades
4 nachten verbleven in mei 2023
Reactie van Terry and Wendy op 11 jul 2023
Thank you for your review. We are in the process of upgrading our tourist cabins. Hope to see you again in the future. Management Team

8/10 – Goed

WAYNE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2023
Reactie van Terry and Wendy op 11 jul 2023
Thank you for your review.

10/10 – Uitstekend

Dianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van Terry and Wendy op 11 jul 2023
Thank you for your review. Management Team

10/10 – Uitstekend

Juanita

Positief: Netheid, personeel en service
We had to check in after hours and the process couldn’t have been simpler
2 nachten verbleven in april 2023

6/10 – Redelijk

Carissa

Reisde met familie en kleine kinderen
Positief: Personeel en service
Friendly people on check in. Tidy. The cabins are aging. The hot water system is terrible, either too hot or cold no in between. No door between where kids are and adult sleep. Other than that it was tidy and beds were comfortable and clean. Noise from the fuel station behind disrupted sleep.
2 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Darryl

Zakenreiziger
Negatief: Personeel en service
System issues with online pre-payment (not my fault) so no key left in drop box and no access to accommodation. Office closes at 4pm which in my opinion is too early given venue is a 6 hour drive from Perth. I ended up paying twice when it should have been sorted out with the online platform. If management does not want to deal directly with online booking services over issues then they should de-list with them. Terrible experience, never again with this venue.
2 nachten verbleven in april 2023

8/10 – Goed

Edwin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Peter

Positief: Netheid, personeel en service
Cabin ok
The cabin is a little tired, but has everything provided. My wife liked the shower, but I found it small and a tornado of water pressure, which is not eco-friendly. The photos make the cabin look bigger. There is no sofa. That all said, we were comfortable and slept well.
2 nachten verbleven in januari 2023

2/10 – Ontzettend slecht

Haylee

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The old cabin we were placed in was falling apart, dirty and the beds were atrocious. We travelled across the country and chose your park to stay in, the one thing you expect when paying for accommodation, is at least a decent bed, as that’s what you are there for, to sleep. It wrecked my holiday, and we had no option but to stay with you, as all other accommodation was booked out by the time we had checked in for the first night. It has been almost 2 weeks since I first stayed there, and my back is still sore.

2/10 – Ontzettend slecht

Haylee

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2022

2/10 – Ontzettend slecht

Karan

2 nachten verbleven in oktober 2022

6/10 – Redelijk

Carolyn

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
our cabin shower had dangerously hot water - mentioned to reception and was told a plumber would come and fix it as another cabin was having same problem - plumber never arrived - no communication from reception. unfriendly staff
2 nachten verbleven in september 2022

6/10 – Redelijk

Jacqueline

Reisde met familie
The facilities were clean. We were allocated a cabin right at rhe back next to the service station so had trucks coming and going which woke us. We noticed there were cabins free further away from the service station. The grounds were poorly kept. The receptionist was nice.
1 nacht verbleven in september 2022

10/10 – Uitstekend

Sandy

1 nacht verbleven in september 2022

8/10 – Goed

Ramona

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was nice to have two seperate beds and they were comfortable. The duct taped lino floor holes in the bathroom was not a good look and it was okay size for 2 of us it'd be too small for 4 adults. It was clean too.
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

darren

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great staff and very clean and essy to get to
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grandkids get away
The cabin was clean and neat, extra blankets were provided. The TV remote was broken so no TV but we were happy to play card games etc. Bed was comfortable and kids were happy with bunk bed. Staff on arrival very friendly and polite.
2 nachten verbleven in juli 2022

8/10 – Goed

Joy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The chalets were very comfortable. Great AC and kitchen n bathroom facilities
1 nacht verbleven in juni 2022

8/10 – Goed

Mathew

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
We stayed in a cabin. We were upgraded by the very nice staff. The cabin we were upgraded to was very clean with good linen. The shower was hot. All the basics were provided except for a tea towel. The bathroom floor was falling apart which was not a good look.
1 nacht verbleven in mei 2022

8/10 – Goed

Sharryn

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022

8/10 – Goed

Wayne

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in april 2022

10/10 – Uitstekend

jennita

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very professional and our accomodation very clean and comfortable
1 nacht verbleven in april 2022

10/10 – Uitstekend

Peter

Positief: Netheid, comfort kamer
Handy place to stay
General caravan area.
Self contained cabins.
2 nachten verbleven in april 2022

8/10 – Goed

Jodie

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
In great condition
2 nachten verbleven in maart 2022

8/10 – Goed

Neil

Zakenreiziger
Positief: Netheid, comfort kamer
Great place to stay!
Stayed here for a few days whilst in town on business. The cabin had everything I needed and was easy access to where I needed to go.
2 nachten verbleven in januari 2022
Reactie van Ree op 5 feb 2022
Hi Neil, Thank you for a fabulous review. See you again soon!

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Accommodation was very comfortable. Two separate areas/room queen bed. Great air con. Very functional clean and comfortable in good location close to town centre. Good value for money.
2 nachten verbleven in januari 2022
Reactie van Ree op 16 jan 2022
Hi Angela, Thank you for a great review. We are glad you enjoyed your time here with us, and hope to see you again soon!

8/10 – Goed

Andrew

Zakenreiziger
Positief: Netheid, comfort kamer
Great place to stay and great price
This was a great place to stay on my way to WA!
1 nacht verbleven in december 2021
Reactie van Ree op 16 dec 2021
Hi Andrew, thank you for a great review. Glad you enjoyed your time with us. Enjoy WA.

10/10 – Uitstekend

Clinton

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I booked a cabin for one night, given how cheap it was I didn't expect very much, however it was fantastic. So nice to have a kitchen, table, great aircon and comfy bed. I'm not booking hotels in Kal anymore. Going forwards it will be these great cabins.
1 nacht verbleven in december 2021
Reactie van Ree op 10 dec 2021
Hi Clinton, Thank you for a ripper review. We are looking forward to your next stay with us :)

8/10 – Goed

Raymond John

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient and the only available room for the night in Kalgoorlie
1 nacht verbleven in november 2021
Reactie van Ree op 6 dec 2021
Hi Raymond, Thanks very much for your review. Hope to see you next time :)

8/10 – Goed

Fiona

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beds were very comfy. Cabin was very compact, but well designed and had everyhing we needed
2 nachten verbleven in september 2021
Reactie van Rhianna op 5 okt 2021
Hi Fiona, Thank you for a great review. We are glad that you have enjoyed your stay and hope to see you again soon :)

8/10 – Goed

Jo

Negatief: Netheid, comfort kamer
Avoid staying here.
The cabin was 1star. The staff were lovely and very accommodating and offered for me to go to another cabin, but I’d already made other arrangements and didn’t stay. If they had a nicer cabin, offer it first. It is no way 3.5stars as mentioned. I contacted Hotels.com about a refund, and the property said no. Poor taste.
1 nacht verbleven in september 2021
Reactie van Rhianna op 18 sep 2021
Hi Jo, Thank you for your feedback in regards to our staff, we try very hard to keep our customers happy. Had we been given the chance to rectify your concerns by upgrading you to a different cabin free of charge before you chose to depart early, I am sure that you would have enjoyed your stay. I apologise that you found our cabin and our refund policy unsatisfactory.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We had a great stay,the cabin was great. 😀
2 nachten verbleven in juli 2021
Reactie van Rhianna op 18 sep 2021
Thank you very much for your review, much appreciated.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen
Nearly everything was fine. The only problem was the bathroom sink was incredibly slow in draining.
3 nachten verbleven in juli 2021
Reactie van Rhianna op 18 sep 2021
Thank you for the feedback on this, and bringing it to our attention. This issue has now been resolved.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Was ok for the price but chalets could do with an upgrade and better cleaning wouldn’t go a miss
2 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
The units were clean and the staff friendly and accommodating but WIFI was erratic
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service when we arrived outside office hours The hosts provided a easy troublefree stay Great rooms and value, nice and quiet 👍 We will be back again
1 nacht verbleven in mei 2021

8/10 – Goed

Giovanni

Positief: Netheid, comfort kamer
1 nacht verbleven in maart 2021
Reactie van Manager op 16 apr 2021
Thankyou very much for your positive feedback Giovanni, hope you will visit us again in the future.

10/10 – Uitstekend

Daniel

Reisde met een groep
Positief: Netheid, comfort kamer
Value for money😊
Better than expected. We booked it because of the cheap price. It was clean, comfortable and the shower was great. I would definitely stay again
2 nachten verbleven in september 2020
Reactie van Manager op 3 okt 2020
Thank you for your feedback, we are glad you enjoyed your stay! Travel safe :)

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not what we expected
Booked 2-bedroom unit, but only got a cabin with one separate bedroom. Another bed was in the common area.
1 nacht verbleven in januari 2020
Reactie van Acclaim Prospector Holiday Park op 23 jan 2020
Thanks for the feedback. It's a shame you didn't get the room you expected - did you get in touch with the staff at the park? Next time you stay at an Acclaim park, feel free to head to the front office to enquire about upgrading or changing your accommodation if the room you're staying in isn't suitable. Please come again soon!

8/10 – Goed

Gregory

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good enough for me
All you need from a self catered unit. Secure entry to the park, parking next to cabin. Clean and no fuss cabin.
1 nacht verbleven in november 2019
Reactie van Acclaim Prospector Holiday Park op 9 dec 2019
Glad you had a great stay Gregory! Hope to see you again soon.

10/10 – Uitstekend

Belinda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to everything
Acclaim were very accommodating and suited our needs.
5 nachten verbleven in november 2019
Reactie van Acclaim Prospector Holiday Park op 9 dec 2019
Fantastic! Come back any time Belinda.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Facilities were very good. Staff friendly. Floor in the bathroom and kitchen was a bit sticky and the curtain n the main bedroom was torn. Otherwise, a comfortable stay
3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great thank you , the price was great, service was great, location was great.
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything I needed was there place was nice comfy and clean ppl really nice and helpful
12 nachten verbleven in augustus 2018
Reactie van Management op 12 jun 2019
Dear Guest, thank you for taking the time to leave feedback. Our park cabins do provide comfort for a good nights rest. We hope to see you again next time you're in town!