Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Hotel Africana

4 out of 5
Hotel Africana
Plot 2 - 4 Wampewo Avenue, P.O. Box 10218, Kampala

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 25 van 176 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 176 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 176 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 176 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 176 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer

2/10 – Ontzettend slecht

Bee, B

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Cockroaches are the only issue
Cockroaches in the room and breakfast area, and aswimming pool that is a building pit, what excellent and friendly staff team can be expected to make up for that?

4/10 – Matig

Denise

Positief: Netheid, personeel en service
3 nachten verbleven in december 2023

10/10 – Uitstekend

Eric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

6/10 – Redelijk

Seiichi

Zakenreiziger
アパートタイプに宿泊しました。 セキュリティが心配 駐車場辺りからの話し声がうるさかった 次はホテルタイプにします
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Moses

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the room fridge was not working. The Room AC was difficult to operate and shut off twice in the middle of the night. The TV was not easy to operate. Only had sound but no picture. The water faucet in the shower was stuck on very hot water and ended up taking a cold shower.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Erica

4 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Erisa

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service
Unprofessional stuffs, not cooperative at all.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Kubrom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023

2/10 – Ontzettend slecht

Soyeb

Negatief: Personeel en service
3 nachten verbleven in januari 2023

10/10 – Uitstekend

Nevan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gracious staff, clean rooms and quirky architecture. Odd styling choices, which seem to be Soviet inspired, and that's part of the experience. Great value for a historic property.
1 nacht verbleven in januari 2023

8/10 – Goed

Hermann, Freising

Zakenreiziger
Positief: Netheid, personeel en service
Sehr nettes und bemühtes Personal. Eingeschränktes Frühstück- und Lunch- Dinnerauswahl. Man sollte auch wissen, dass bei Lunch und Dinner alle Getränke extra bezahlt werden müssen. Schöne Anlage, aber es sollten dringend die Zimmer renoviert werden. Bei einem Teil ist es schon passiert, der Rest hat es aber bitter nötig.

8/10 – Goed

Mary

Positief: Netheid, personeel en service
Excellent helpful staff
10 nachten verbleven in september 2022

10/10 – Uitstekend

Lucy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2021
Reactie van Grace Naggayi op 25 feb 2022
Thanks for staying with us. We appreciated your feedback.

8/10 – Goed

Ronald

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I had no warm water, other than that was a good stay.
1 nacht verbleven in februari 2022
Reactie van Grace Naggayi op 25 feb 2022
Thank you for your positive ranking. we will work hard to fix the warm water.

8/10 – Goed

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2021
Reactie van Grace Naggayi op 3 jul 2021
Dear Ronald, Thank you for staying with us, we appreciated your feedback.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly in the view was breathtaking.
1 nacht verbleven in mei 2021
Reactie van Grace Naggayi op 3 jul 2021
Dear Anonymous, Thanks for staying with us, We appreciated your feedback. Regard from Reservations Manager.

6/10 – Redelijk

Erin

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Naggayi Grace op 12 mrt 2020
Dear Erin, Greetings from Hotel Africana Ltd, Thank you very much for staying with us we appreciated your feedback. Regards Nagayi Grace Reservations Manager Hotel Africana Ltd I Executive Office Plot 2-4 Wampewo Avenue P.O. Box 10218 Kampala, Uganda Tel: +256 414777500 Email: africana@hotelafricana.com/ reservations@hotelafricana.com Website: www.hotelafricana.com Before printing this mail make sure it is completely necessary. THE ENVIRONMENT IS EVERYBODY'S BUSINESS LEGAL NOTICE & DISCLAIMER: This email and any attachments are confidential and may also be privileged AND are for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) kindly note that any form of distribution copying or use of this communication and/or information is privileged and may be unlawful.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location for business. Good service overall. Property condition needs a spruce up
1 nacht verbleven in februari 2020
Reactie van Naggayi Grace op 12 mrt 2020
Dear Anonymous, Greetings from Hotel Africana Ltd. Thanks for staying with us and we appreciate your feedback.

4/10 – Matig

Yassinove, New York

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is not a hotel for $ 88. Please increase by 10-15 dollar and choose another hotel if you are visiting Kampala. I don’t want to be rude by giving details.( hygiene, food and noises are the mean issues).
4 nachten verbleven in februari 2020
Reactie van Naggayi Grace op 12 mrt 2020
Dear Yassinove, Greetings from Hotel Africana Ltd, We will address this directly and we sincerely apologize for the unfortunate incident and we promise it won’t happen next time. Thank you very much for considering our apology and giving us other opportunity. Regards Nagayi Grace Reservations Manager Hotel Africana Ltd I Executive Office Plot 2-4 Wampewo Avenue P.O. Box 10218 Kampala, Uganda Tel: +256 414777500 Email: africana@hotelafricana.com/ reservations@hotelafricana.com Website: www.hotelafricana.com Before printing this mail make sure it is completely necessary. THE ENVIRONMENT IS EVERYBODY'S BUSINESS LEGAL NOTICE & DISCLAIMER: This email and any attachments are confidential and may also be privileged AND are for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) kindly note that any form of distribution copying or use of this communication and/or information is privileged and may be unlawful.

8/10 – Goed

SHUICHI

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
ビジネスマン・短期滞在者向けホテル
少し水回りの設備が古く感じますが機能的には問題はありませんでした。 当初、歯ブラシ等のアメニティがついていなかったが、リクエストすると無料でつけてくれました。 Wifiの接続もメール等は問題が無かったです。
1 nacht verbleven in januari 2020

8/10 – Goed

Abdallah, Nairobi

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient location, service is good and good size rooms
1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
everything needs some updating. Wardrobe wouldn’t close, some plumbing in bathroom poorly repaired
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Jordan, Portland, Oregon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool area is beautiful! And the gym is perfect.
1 nacht verbleven in juli 2019

6/10 – Redelijk

Manickaraj

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful inappropriate service
Wonderful inappropriate service
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Young

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As always it does what it says on the tin at a reasonable price. The new gym is excellent, I just hope they look after it.
5 nachten verbleven in februari 2019

8/10 – Goed

Abdallah

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
EXCELLENT LOCATION, VERY CLEAN, GOOD FACILITIES, EXCELLENT STAFF, GOOD SERVICE & GOOD BREAKFAST.
1 nacht verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a modern hotel centrally located, clean and good service
4 nachten verbleven in december 2018

6/10 – Redelijk

Hongsik

Positief: Personeel en service, comfort kamer
Negatief: Netheid
Not much clean
There are some cockroach in the room. I caught three and killed them.
1 nacht verbleven in december 2018

8/10 – Goed

Kenichi

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2018
Reactie van Front Office Manager op 25 sep 2018
Thank you for your ranking.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2018
Reactie van Front Office Manager op 21 sep 2018
Thank you for the ranking.

10/10 – Uitstekend

Venus, Pontiac, MI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was very friendly and the breakfast was great. Everyone we came in contact had such a beautiful smile. I appreciate the hospitality and I look forward to coming again.
12 nachten verbleven in augustus 2018
Reactie van Front Office Manager op 1 sep 2018
Thank you for your comment.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Litt slitt men rent og hyggelig betjening!
Bra hotell, litt slitt men rent og bra plassering. Supermarked/kjøpesenter 5min gåtur unna. Ok frokost. Basseng med bare ti solsenger, men nesten ingen gjester bruker de så det går bra!
8 nachten verbleven in juli 2018
Reactie van Front Office Manager op 9 aug 2018
Thank you for your comment.

2/10 – Ontzettend slecht

Ellinor, Oslo

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t pick this hotel for your holiday!
We did not enjoy our stay at hotel Africana. The biggedt reason for this was that when we went for breakfast, we were told we didn’t have breakfarst included. We weren’t informed of this when checking in. The breakfast was also very bad, and they charged us around 12 dollars per person each day, additional to the super expensive hotel rate, compared to the quality of the room. And when we checked out we had to pay additional 5 percent for paying our bill by card. While staying here, we had the feeling that they just did everything they could to get more money from us, without providing anything. When ordering food, you also had to pay, just to order. The beds were super hard, and we couldn’t sleep. We had been looking forward to spend a day by the pool, but there was just a couple sunbeds. And the few sunbeds were occupied every day. When the water is freezing, you would like to have a sunbed to warm up afterwards. It was also really hard to get food and drinks by the pool. The worst part was the attitude from the reseption when we complained about this. This is not a service minded hotel, and I would not stay here again. On the positive side, the location is good.
5 nachten verbleven in juli 2018
Reactie van Front Office Manager op 9 aug 2018
Thank you for your comment and noted where we lacked in service. As the management, we will look into improving the areas we lacked.

8/10 – Goed

Ha Eun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2018
Reactie van Front Office Manager op 12 jul 2018
Thank you for the rank.

8/10 – Goed

Not Provided

Positief: Netheid, comfort kamer
Negatief: Personeel en service
1 nacht verbleven in mei 2018
Reactie van Front Office Manager op 4 jun 2018
Thank you for the review.

8/10 – Goed

Not Provided

Positief: Netheid, comfort kamer
Negatief: Personeel en service
1 nacht verbleven in mei 2018
Reactie van Front Office Manager op 1 jun 2018
Thank you.

10/10 – Uitstekend

TOMOKO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
とても良かったです
どのスタッフも凄く親切で素晴らしかったです。 次回もまた泊まりたいと思いました。 食事も美味しかったです。
Reactie van Front Office Manager op 10 apr 2018
Thank you for your comment. Looking forward to hosting you once again.

8/10 – Goed

Sean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value, if a little dated
Nice hotel, with a lovely garden area to enjoy a meal and drink in the evening. It is a little dated, but decent value for money. Service for food or drink is so slow, even by Uganda standards.
Reactie van Front Office Manager op 25 mrt 2018
Many thanks for you comments. We apologies on the area we fell short and guarantee you that we will sure make changes and improve. Looking forward to hosting you again soon.

8/10 – Goed

Gabriele, Berlin

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Toller Pool
we are coming to this hotel since several years and like it
14 nachten verbleven in februari 2018
Reactie van Front Office Manager op 6 mrt 2018
Many thanks for your comment and appreciate your feedback. We have noted where we fell short and we are working to improve the same. Looking forward to hosting you again soon.

8/10 – Goed

Whitney

Positief: Netheid, personeel en service en comfort kamer
Reactie van Front Office Manager op 6 mrt 2018
Thank you for your ranking.

8/10 – Goed

Franklin, Vancoucer, Canada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel central Kampala
My stay was generally pleasant. The hotel is a bit old but the staff is fantastic and the breakfast is quite varied. Rooms are large and clean. The bathroom though acceptable needs to be upgraded for a more comprehensive experience. I had no issues thought and enjoyed my stay.
5 nachten verbleven in januari 2018
Reactie van Front Office Manager op 6 mrt 2018
Thank you for your comments. Looking forward to hosting you again soon.

10/10 – Uitstekend

Patti, Massachusetts

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, safe, welcoming
This was my third stay at the Hotel Africana. The first two times were 10 years ago. One of those times included a seminar I held using their facilities. They were very accommodating of my needs and I would recommend the hotel for both business and vacation travel. Sometimes, a hotel can become rundown in a decade's time--not the Hotel Africana! The grounds are still lovely, the rooms spacious, cool and comfortable, the bathrooms even better equipped than before. Everything worked, everyone was helpful, efficient, warm and welcoming. The breakfast (included) was beyond my expectations! Even though the hotel is downtown Kampala, it is "off to the side" enough to be quiet. Security provided a sense of safety in spite of the proximity to the heart of the city. I will be returning to the Hotel African again.
2 nachten verbleven in februari 2018
Reactie van Front Office Manager op 6 mrt 2018
We really appreciate you comment and hoping to host you again soon.

8/10 – Goed

nikita , delhi india

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centrally located hotel perfect for business
Hi stayed at 4 nights this is perfect if you have to meet people as it’s the center . Rooms are big neat and clean however the furniture needs some work . Bathrooms are big . After a busy day outside lawn service with some music is relaxing! How ever it is a old property and gives that feel . Service is slow they serve as their own pace staff is helping and smiling Recommended !
4 nachten verbleven in januari 2018
Reactie van Front Office Manager op 3 mrt 2018
Many thanks for your positive comments. At the moment, we are under the process of renovating our rooms...this will take a while but the outcome will be splendid. Thank you for choosing to stay with us and looking forward to hosting you again soon.

8/10 – Goed

Dorothy

Positief: Netheid, personeel en service en comfort kamer
Hi, I have never visited the Africana before and whilst for some it is a beautiful holiday I felt that it was a little pretentious for me. In the main my bedroom was fine but was located on the 5th floor. 3 of the 4 lifts were out of action the weekend I stayed there and the fourth lift looked out onto the exterior of the hotel i.e. it had a glass door which freaked me out. The hotel was very good and swoppted my room. The second room was very tired, and near to the front of the hotel and the security area which was very noisy. The furniture was quite tired and the lighting in the room was dreadful which made it took tired and depressing. Bed linen was gorgeous, really good quality linen which smelt really nice. The bathroom was fine but the trim on the baths in both room were made out of metal and made it look really cheap. The food in the hotel was great and the Kenyan chef made a real mean curry. The hotel driver was good staying with us wherever we went and did not mind if we were a bit late coming back. The area is in a very busy part of Kampala so great for getting around. The swimming pool was large but freezing. Grounds are lovely. Plenty of places to sit oitside but not many sun beds. The bedrooms have mini balconies which look really nice but are not accessible i.e. they are for show only. There is a bar in the hotel which provides food and drink on a 24 hour basis which is really handy. Breakfast is good and the staff are really good at helping serve you.
4 nachten verbleven in januari 2018
Reactie van Front Office Manager op 3 feb 2018
Many thanks for your comments. We have taken note of your comments on the varies areas that we did not meet your expectations and do apologies for the same. We will work on those areas and make sure the next time you stay with us, the experience will be much better. We are in process of renovating rooms...this will take a while but am sure after renovating all the 253 rooms we have, the outcome will be splendid. We thank you for staying with us and looking forward to hosting you once again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Etwas in die Jahre gekommenes Luxushotel, aber exzellenter Service, toller Pool, großes Firness-Center, sehr freundliches Personal. Zentral gelegen.
6 nachten verbleven in januari 2018
Reactie van Front Office Manager op 29 jan 2018
Many thanks for your positive comments anmd looking forward to hosting you soon.

6/10 – Redelijk

Garry

Positief: Netheid, staat van de accommodatie en faciliteiten
Mixed report on our stay at this hotel
The room was spacious and comfortable. Good security at entrance. TV was not working due to a fault with tuning, and despite making several requests to rectify, it remained unworkable for our four day stay. No safe provided in room. Despite two promises to deliver a safe to the room, no safe ever arrived. Service in the outside dining room was exceptionally slow, although the food was good when it finally arrived.
2 nachten verbleven in januari 2018
Reactie van Front Office Manager op 23 jan 2018
Many thanks for your comments. We have taken note on the areas you stated above that we did not meet your expectations and have put necessary measures to make sure the same does not happen. I do trust that you will stay with us soon.

6/10 – Redelijk

C, Wien

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
60er Jahre Betonkasten mit großzügiger Anlage und
Alles ist groß: die Säle, die Zommer, der Pool, aber in vielen Zimmern sind die Bodenbeläge (Teppich) dreckig umd die Einrichtung etwas ramponiert. Dafür ist es erdtsunlich teuer, so wie alle Hotels in Kampala.
1 nacht verbleven in januari 2018
Reactie van Front Office Manager op 23 jan 2018
Many thanks for your comment above. We are in process of renovation of the rooms and i trust in few months, you would see the difference. I trust you will stay with us again soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
2 nachten verbleven in december 2017
Reactie van John op 19 dec 2017
Thank you for your scoring.