The communication from the guest services representative was great. She contacted me a few days before we arrived, very friendly and provided clear direction. She met us onsite and gave a quick run down of the unit. While the unit is perfect for families, it needs a refresh including a paint job, updated washer and dryer (not energy efficient, very old, and rust on the interior when you open the dryer door) and other things as outlined in the review. The master bedroom need new pillows (both sleep and decorative), and a new king mattress as is caves in the middle. The second bedroom is much smaller, and also needs new mattresses. The living room furniture and rug are worn and has stains. The outdoor patio furniture also has stains, faded and worn cushions, and the faux plants need to be replaced. The kitchen and living room sofa have ants, yes, ants! We communicated with the property management company and was told that maintenance would come and spray the unit while were out. When we returned, we still saw ants. Maintenance came back, looked around and said an expert would need to be called, but gave no indication when that would happen. The master bath has soap scum on the glass shower door and the shower tile has definitely seen better days (this is how it looked when we arrived). The pictures are a misrepresentation of the unit because the living room furniture is different, the mattress looks firm (it’s not) and the patio furniture cushions looks new in the pictures, but there not.
In terms of the overall property, we had to park in another building; be sure to stay in the lines or you’ll get a notice. All the poolside beach chair cushions need to be replaced, very worn. There’s a poolside bar, but I don’t think they sell food. Most of the staff we encountered were friendly, check-in and check-out was easy.
My family and I were incredibly disappointed in the condition of the unit.