Dear Ms. Chami,We wish to thank you for choosing The Santai as your holiday destination during your visit in Bali recently and appreciated very much for the great rating given to The Santai. We trust that you had a most enjoyable stay.We do hope that we will have the opportunity of welcoming you back soon.Thank you and with kindest regards,Isnaini Yunus & The Santai FamilyGeneral Manager

Dear Mrs. Brenda,I wish to thank you for taking the time to share your feedback regarding your recent stay at The Santai. We greatly appreciate your positive comments and the great rating given to The Santai.We appreciate your feedback and hope to welcome you back to The Santai for another opportunity to provide you with an even more exceptional stay.Warmest regards,Yunus & The Santai FamilyGeneral Manager

Dear Dato Adam,I wish to thank you for taking the time to share your experience with us! We are absolutely delighted to hear that you had a most wonderful stay at The Santai and that you would give us a perfect 10 out of 10 rating. Your kind feedback means the world to us, and it truly inspires our team to continue delivering exceptional service and memorable experiences.At The Santai, we are committed to providing our guests with the highest level of comfort, luxury, and personalized service, and it brings us immense joy to know that we have succeeded in making your stay special.We look forward to welcoming you back to The Santai in the near future, and please do not hesitate to reach out if there is anything specific you would like to experience during your next visit. Warmest regards,Isnaini Yunus & The Santai FamilyGeneral Manager

Dear Mr. Kevin,We wish to thank you for choosing The Santai as your holiday destination during your visit in Bali recently and appreciated very much for the great rating given to The Santai.We trust that you had a most enjoyable stay and we do hope that we will have the opportunity of welcoming you back soon.Thank you and with kindest regards,Isnaini Yunus & The Santai FamilyGeneral Manager

Dear Mrs. Valerie,Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you had an excellent stay at The Santai and that your honeymoon was unforgettable. We are thrilled to learn that you found our property to be too beautiful and that you enjoyed the upgraded amenities that we provided.We take pride in our team's commitment to providing exceptional service to all our guests, and we are pleased to know that you found our staff to be nice. We appreciate your feedback and hope to have the pleasure of welcoming you back for another unforgettable stayThank you for choosing our property for your honeymoon, and congratulations once again!With kindest regards,Isnaini Yunus & The Santai FamilyResort Manager

Dear Benito, I wish to thank you for choosing The Santai as your Bali holiday destination recently and appreciated very much for sharing your great feedback on Expedia.com. We are delighted to learn that you enjoyed very much the cooking class activity that you attended during the stay and we believe that you have cooked the delicious Balinese cuisine shared with your family at home. All The Santai Family member love to take care of our guests with a true PassionForLife spirit and we look forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Valued guests, I wish to thank you for choosing The Santai as your Bali holiday destination and appreciated very much for sharing the 5 star rating posted on Expedia. We are delighted to learn that you had a great stay and we look forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Kwonyoung, I wish to thank you for staying at The Santai during your holiday in Bali recently, we are delighted to learn that you had a great stay. Thank you for sharing your wonderful review posted on Hotels.com, we are definitely looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Valued Guests, I wish to thank you for choosing The Santai as your holiday destination in Bali recently and appreciated very much for sharing your wonderful experience on Expedia.com. We are delighted to learn that you were happy with our service and facilities, all The Santai Family mamber love to take care of our guests with a true PassionForLife spirit. Looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Valued guest, I wish to thank you for staying at The Santai recently and appreciated very much for sharing the great rating on Expedia.com. We are delighted to learn that you had a perfect experience and we look forward to the opportunity of welcoming you back in the nearest future. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Valued guest, I wish to thank you for staying at The Santai recently and we are delighted to learn that you had a wonderful stay. I appreciated very much for sharing your kind feedback on Hotels.com and happy to hear that you have enjoyed very much the spacious villa, the great food and the warmth service from The Santai Family. Your constructive feedback is definitely much appreciated especially with regards to the bugs and rats which we have been working extra to solve this issue as the challenge being an open villa spaces and located in an area surrounded by beautiful rice field. We have built a plan with our partner who is taking care the pest control and hoping that we will solve this issue soon. Thank you once again for choosing us and looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family. Resort Manager

Dear valued Guest, I wish to thank you for sharing your kind feedback on Expedia.com and we are delighted to learn that you had a wonderful stay. The Santai is located in a quite area of Umalas surrounded with rice fields and indeed a perfect destination to getaway. Thank you once again for staying with us and looking forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Jeremie, I wish to thank you for choosing The Santai as your Bali holiday destination ad appreciated very much for sharing your wonderful review on Hotels.com. We are delighted to learn that you had a perfect stay, it is our great pleasure to have the opportunity of taking care of you during the stay. Wishing you a lovely evening and looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear valued Guests, I wish to thank you for choosing The Santai as your holiday destination in Bali recently and sharing your 5 star rating on Expedia.com. We are delighted to learn that you had a perfect stay and definitely looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

お客様へ 先日はザ・サンタイをご利用いただき、誠にありがとうございました。 また、ご滞在のご意見およびご感想をご投稿下さり、重ねてお礼申し上げます。 限られたお時間ではございましたが、「唯一無二の最高の体験」していただけたと聞き、幸せでいっぱいでございます。 また、いくつかご不便に感じられた点があったにもかかわらず、最高評価をいただけた事、感激いたしております。 私どもがございますウマラス地区は、南側のスミニャック地区に比べますと、繁華街ではなく、まだバリらしい田園が周囲に広がる閑静なエリアでございます。 また、リゾートのコンセプトが、ファミリー向けの滞在型ヴィラでございますので、アクティブ派の方には、不便と感じられるかもしれません。 しかし、お客様お一人お一人のニーズやリクエストにできる限りお応えするパーソナル・サービスを常に心がけて、プライバシーを確保しながらも、お客様を大切な家族の一員としてお迎えし、アットホームにご滞在いただけるようにする事で、お客様に不便さを感じさせてないように努めております。 ご指摘のとおり、現地には、日本人スタッフは常駐いたしておりませんが、系列リゾートの日本人ゲストリレーションが、ご心配やご不安な思いなく渡航していただけるように、そして、安心してご滞在を満喫していただけるよう、メールを通して、渡航前から日本人のお客様のご旅行／ご滞在のサポートをいたしております。そして、現地では、ローカルの日本語スタッフが、ご滞在中、お客様からのご質問やご要望などを直接承り、対応いたしております。 これからも、ご宿泊いただくお客様に真心のこもったおもてなし、そしてご満足いただけるサービスをご提供し続けられるよう、スタッフ一丸となって頑張ってまいりますので、よろしくお願いいたします。 次回バリに遊びに来られる機会がございましたら、ぜひまたお越し下さいませ。 またお迎えできます日をスタッフ一同、楽しみにいたしております。 改めまして、この度はありがとうございました。 リゾート・マネージャー イスナイニ・ユヌス＆ザ・サンタイ・ファミリー

Dear Valued Guests, I wish to thank you for staying at The Santai recently and appreciated very much your five star rating. We are delighted to learn that you had a great stay, all The Santai Family member love to take care of our guests with a true PassionForLife spirit. Looking forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Valued Guests, I wish to thank you for choosing The Santai as your Bali holiday destination and appreciated very much for the 5 star rating. We are delighted to learn that you had a great stay and enjoyed much the large pool, which we will definitely give extra effort to ensure the cleanliness of the pool. Thank you once again, all The Santai Family member are looking forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear VINCENT, I wish to thank you for choosing The Santai as your holiday destination in Bali and appreciated very much for your great feedback posted on Expedia.com. We are happy to know that you had a great stay from the moment you arrived at the lobby and the fabulous welcoming experiences with the food and the drinks especially with the lovely and caring staff. Wishing you a wonderful day ahead and looking forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Matthias, I wish to thank you for your recent stay at The Santai and sharing your great feedback on Expedia, we are delighted to learn that you had a great stay with great food. All The Santai Family member love to take care of our guests with a true PassionForLife spirit and we all look forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear valued Guests, I wish to thank you for your recent stay at The Santai and sharing your great feedback on Expedia, we are delighted to learn that you had a comfortable and relaxing stay. Wishing you a wonderful evening and looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Guest, I would like to thank you for staying at The Santai recently and for sharing the great rating. This definitely will motivate us to keep it up giving the utmost for our guests to have a most memorable stay. Looking forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Wai Meng, I wish to thank you for staying at The Santai during your recent holiday in Bali and sharing your great ratings on Hotels.com, we are delighted to learn that you had a most wonderful stay. In the meantime we wish you a lovely afternoon and we look forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Guests, Greetings from sunny Bali! I wish to thank you for your recent stay at The Santai, it is with great pleasure to have you with us and that I read how much you have enjoyed the stay. All the Family members at The Santai love to take care of all our guests with a true “PassionForLife” spirit. Your great rating and wonderful review will definitely motivate us to keep it up and continue giving the utmost for our guests to have a most memorable and enjoyable stay. In the meantime we wish you a wonderful day ahead and we look forward to having you and your family back in the future in your home in this beautiful island of Bali! With PassionForLife, Yunus & The Santai Family Resort Manager

Dear Valued Guest, I wish to thank you for sharing your great experience following your recent stay at The Santai posted on Expedia.com, we are delighted to learn that you had a perfect relaxing getaway experience. Appreciated very much for your constructive feedback with regards to the atmosphere of our restaurant which definitely we will look in to it for improvement. All the Family members of The Santai loves to take care our guests with "PassionForLife" spirit and definitely looking forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

mina様 先日はザ・サンタイにご滞在いただき、誠にありがとうございました。また、ご感想をご投稿下さり、重ねてお礼申し上げます。 今回は、ザ・サンタイにてご友人と楽しい一時をお過ごしいただけたようで、とても嬉しく思います。 私どもは小さなリゾートでございますが、その利点を活かして、お客様のご要望やニーズにあったパーソナルなサービスをご提供いたしております。これからも、快適なご滞在と最良のサービスをお客様にご提供できるよう、スタッフ一丸となって頑張って参りますので、よろしくお願いいたします。 次回バリに遊びに来られる機会がございましたら、ぜひまたお越し下さいませ。スタッフ一同、mina様のまたお迎えできます日を楽しみにいたしております。 改めまして、この度はありがとうございました。 オペレーション・マネージャー イスナイニ・ユヌス

Dear Jeongmin, I wish to thank you for your recent stay with us and sharing an excellent 5 rating on Hotels.com. We are delighted that you had an enjoyable stay and looking forward to your return soon. With kindest regards, Yunus & The Santai Family Resort Manager

Dear Ms. Jinhee, I wish to thank you for sharing your wonderful feedback on Expedia.com upon your recent stay with us at The Santai. We are most delighted to learn that the both of you had a most relaxing time and enjoyed very much staying in your gorgeous villa with a perfect privacy, friendly and very thoughtful. Wishing you a pleasant day ahead and looking forward to your return soon. With kindest regards, Yunus & The Santai Family Operations Manager

Dear SHEN, I wish to thank you for the five star rating and sharing your kind feedback with regards to the wonderful service you had from our lovely staff at The Santai. We appreciated your concern with regards to the location as I believe you are referring to the area which is a bit away from the town. However, as I mentioned also on my responses to other reviewer concerning the same issue which I have highlighted that this is actually an advantage where you could have a relaxing stay in a tranquil area of Umalas while a 2-ways transfer to the shopping area of Seminyak are provided on complimentary basis conveniently considering it is only 10 to 15 minutes. Thank you once again for choosing us, we look forward to welcoming you back soon. With kindest regards, Yunus & The Santai family Operations Manager

EEE様 先日はザ・サンタイをご利用いただき、誠にありがとうございました。 また、ご意見およびご感想をご投稿下さり、重ねてお礼申し上げます。 ミニバー内の無料ドリンクについてでございますが、いただきましたEEE様のご意見・ご要望は、今後のサービス改善の参考にさせていただきます。 そして、お客様に快適にご滞在いただけるよう、心温まるようなおもてなしとサービスを更に向上さていきたく存じます。 次回バリに遊びに来られる機会がございましたら、ぜひまたお越し下さいませ。 スタッフ一同、またお迎えできます日を楽しみにいたしております。 改めまして、この度はありがとうございました。 オペレーション・マネージャー イスナイニ・ユヌス

Dear NGO, I wish to thank you for your recent stay with us and delighted to learn from your wonderful review on Expedia.com that you had a great stay with us, comfortable and warm villa, reasonable prices and especially with the kindness of our lovely staff. Our location is indeed a bit away from the town, however, this is also a positive point where you will find the tranquility of the area a perfect spot to retreat while a 2-ways transfer arrangement to Seminyak as dining and shopping spots with only about 15 minutes drive on complimentary basis. Thank you once again for sharing your amazing experience at The Santai with other traveler and we look forward to welcoming you back in the nearest future. With kindest regards, Yunus & The Santai family Operations Manager

Toshiyuki様 先日はザ・サンタイをご利用いただき、誠にありがとうございました。 また、ご感想をご投稿下さり、重ねてお礼申し上げます。 私どもの食事をお気に召していただけて、大変嬉しく思います。 早速、シェフをはじめ、レストラン・スタッフに申し伝えます。 きっと、Toshiyuki様のお言葉は、今後、彼らの仕事の励みとなる事でしょう。 私どものリゾートがございますウマラスは、クタやスミニャックのような繁華街ではなく、まだバリらしい田園が周囲に広がるエリアでございます、普段お疲れになられてお客様が、非日常を求めて、ご家族やご友人とごゆっくりとお寛ぎになられるには、最適な場所と考えております。 スミニャックまでは、車で10-15分の距離で、ご希望に応じてシャトル・サービスをご提供いたしておりますので、ショッピングやお食事にも気軽にお出かけいただけます。 次回バリに遊びに来られる機会がございましたら、ぜひまたお越し下さいませ。 スタッフ一同、またお迎えできます日を楽しみにいたしております。 改めまして、この度はありがとうございました。 オペレーション・マネージャー イスナイニ・ユヌス

Dear Valued Guests, I wish to thank you for your time posting your wonderful experience at The Santai on hotels.com during your recent family vacation in Bali, we are delighted to learn that all of you had a most comfortable stay with us. The resort is located in a tranquil location, a suitable place to relax and enjoy the peaceful ambiance while watching your children playing in your villa private pool. Shopping is also a great choice to put on your itinerary scheduled on one of your day, however, traffic is indeed consuming time but it is relieving knowing that your trip to Ubud was an enjoyable one. Thank you once again for choosing The Santai and we look forward to having you and your family back with us in the nearest future. With kindest regards, Yunus & The Santai family Operations Manager

Dear Ms. Ying, I wish to thank you for staying at The Santai recently and appreciated very much your wonderful feedback posted on Hotels.com. We are delighted to learn that you and your party enjoyed the stay very much and that our staff friendliness and responsiveness and the spacious comfortable villa has been a great highlight. We look forward to your return for another amazing stay soon. With kindest regards, Yunus & The Santai family Operations Manager

Dear Mr. Cheung, we wish to thank you for choosing The Santai and for sharing your wonderful feedback on Hotels.com, we are delighted to learn that overall you enjoyed your stay with us. In the meantime, we wish you a lovely day ahead and looking forward to your return soon. With kindest regards, Yunus – Operations Manager at The Santai

Dear Valued guests, we wish to thank you for your time sharing your beautiful experience staying at The Santai recently on Expedia.com, we are delighted to know that you and your family enjoyed the stay very much. Indeed, we are not far located away from the Seminyak area for shopping and dining option and activities which is only 10 to 15 minutes away and for our guest’s convenience, we provide complimentary drop off and pick up service from the resort to the area. It is amazing that your children were enjoying the private pool very much while you were having your own time relaxing in your room and still can keep an eye on them. Thank you once again for staying with us and looking forward to your return for another relaxing experience with us. With kind regards, Yunus – Operations Manager at The Santai

Dear Seunghyun, I wish to thank you for choosing The Santai as your holiday destination and appreciated very much for sharing your wonderful experience staying with us on Hotels.com. We are delighted to read that you and your family were happy with our service and facilities including with the very convenient complimentary transfer service to and from Seminyak area. It is such a wonderful feeling to know that you mentioned we are much better compared to the luxurious accommodation you stayed after us which will motivate us to always strive for excellence. Thank you once again and looking forward to welcoming you and your family back for another amazing stay at The Santai. With kind regards, Yunus – Operations Manager at The Santai.

Dear Francis, I wish to thank you for the great review about The Santai with all the excellent services and facilities. We look forward to you return for another amazing stay soon. With kind regards, Isnaini Yunus - Operations Manager at The Santai

Dear Guest, I wish to thank you for your great rating for The Santai posted on Hotels.com. This definitely will motivate us to always strive for excellence and we look forward to your return in the nearest future. With kind regards, Isnaini Yunus Operations Manager at The Santai

Dear John, I wish to thank you for the five star rating and your amazing review about The Santai following your recent stay, we are delighted to learn that you had a wonderful one. We appreciated your wonderful highlight about our food and the great service from our team at Gong restaurant. It is our great pleasure to be able to extend our utmost to ensure our valued guests satisfaction. Thank you once again for staying with us and looking forward to your return soon. With kind regards, Yunus – Operations Manager at The Santai.

Dear Yuen Fung, I wish to thank you for posting a nice review following your recent stay at The Santai, we are delighted to know that you had an enjoyable one especially with the cozy villa. Thank you for your feedback with regards to the location, indeed it is located in a beautiful area of Umalas surrounded by rice paddies field which is 10 to 15 minutes drive to the central of Seminyak. As for the shuttle, we do provide drop of and pick up to Seminyak area for your convenient, advance arrangements is advisable to avoid disappointment on being fully booked. Thank you once again, we look forward to your return soon. With kind regards, Yunus & The Santai family Operations Manager

Dear Siu Sum, I wish to thank you for your precious time posting a great review about The Santai following your recent stay with us, we are delighted to read that you had a wonderful one. We look forward to welcoming you back in the nearest future for another amazing experience. With kind regards, Yunus – Operations Manager

Dear Yiu Hei, I wish to thank you for you great review about The Santai on Hotels.com, we are truly happy that you had an amazing time with us. We look forward to your return for another great stay in the nearest future. With kindest regards, Yunus - Operations Manager at The Santai

Dear KUWA, I wish to thank you for your precious time posting a great review about The Santai on Expedia, we are delighted that you enjoyed the stay very much. We hope that we will have the opportunity of welcoming you back for another amazing stay in the nearest future. With kind regards, Yunus - Operations Manager at The Santai.

Dear Kyu Jae, Thank you for staying at The Santai and giving us a great rating reflecting your stay was a wonderful one. We hope that you will return for another amazing experience soon. With kind regards, Yunus & The Santai family Operations Manager

Dear JIN-WEI, I wish to thank you for your amazing five star rating given to The Santai on Hotels.com. Thank you for choosing us and we definitely looking forward to your return for another wonderful stay in the nearest future. With kind regards, Yunus - Operations Manager at The Santai.

Dear Guest, Thank you for giving a great rating on The Santai following your stay, we truly believe that you had an enjoyable one. We look forward to your return soon. With kind regards, Yunus & the Santai family Operations Manager

Dear Joon Shick, Thank you for your precious time posting a nice review about The Santai, we are pleased to learn that you & your family have had a delightful experience with us. Your highlight on our impressive service is very much appreciated. We value your kind feedback as it motivates us to strive for excellence. The Santai family looking forward to welcoming you back soon. Best regards, Yunus Operational Manager

Dear Sandy, I wish to thank you for taking the time posting your review, we are happy to learn that you enjoyed all facilities and services during your stay with us. It was our pleasure to be part of the birthday celebration and enjoyed the special occasion with you. I appreciate your comment with regards to the leaf from the plants dropped to the pool affected on the impression of the cleanliness, I have communicated this to the related department for improvement. Once again thank you for choosing The Santai, we look forward to welcoming you back soon. Kind regards, Yunus Operational Manager

Dear Guest, Thank you for your precious time posting this valuable review on Expedia, we are happy to learn that you enjoyed the overall experiences stay at The Santai. Indeed we are located in a tranquil area of Umalas which is surrounded by rice paddies filed, however, this becomes one of attraction for most of our guests Cleanliness is preeminence and we assure our guests expectation are anticipated such as providing the floats for the large pool in your villa. Thank you also for highlighting the warmth and courteousness from our staff “family” member, your kind comments will be shared with them definitely. Kind regards, Yunus Operational Manager