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Beoordelingen van La Concha Key West

4 out of 5
La Concha Key West
430 Duval St, Key West, FL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 616 van 1257 beoordelingen" "
Gastenscore: 8 - Goed. 296 van 1257 beoordelingen" "
Gastenscore: 6 - Redelijk. 183 van 1257 beoordelingen" "
Gastenscore: 4 - Matig. 97 van 1257 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1257 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

shari

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2021

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the hotel and location. Everyone was friendly and nice.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Hannah

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were suppose to check in at 4pm. The front desk staff stated that another guest isn’t leaving the room we were assigned until 4pm. So it wouldn’t be cleaned for a couple hours after that. They would not give us a different room. After continuously asking for a different room, they finally gave us one. The pool is also under construction and there aren’t convenient alternative options. The front desk staff wasn’t friendly. I would not stay here again
1 nacht verbleven in april 2024

6/10 – Redelijk

John

Negatief: Staat van de accommodatie en faciliteiten
No indication it is under construction prior to arrival. Incredibly loud construction noise all morning. Every morning. Forget breakfast. And no indication prior to arrival that the pool is closed, too.
3 nachten verbleven in april 2024

4/10 – Matig

Andrea L

Reisde met familie
They are under construction and didn’t let us know before we arrived. No pool and no water for a few hours.
3 nachten verbleven in april 2024

8/10 – Goed

Larry

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property and parking convenient location, under construction, good perks,
1 nacht verbleven in april 2024

6/10 – Redelijk

SHUA

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel lobby was very clean and updated but not the hotel hallways. The carpet was damped and had a musty smell.
1 nacht verbleven in april 2024

6/10 – Redelijk

Morgan

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
12 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Jennifer Katherine

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was under construction and i did not know that. Also, staff did not notify me that I needed to reserve time at the pool the day before. So we couldn’t use the pool. Staff was not helpful at all unfortunately.
5 nachten verbleven in april 2024

4/10 – Matig

Kevin

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is being renovated,DO NOT GO THERE UNTIL THE RENOVATION HAS BEEN COMPLETED. All I can say is you have been warned. I was not warned, what a miserable experience.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Jonathan

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would not recommend staying at this hotel to anyone. I was there to celebrate a 50'th birthday with my significant other and while we were disappointed the pool was under construction, we were understanding the construction really is no one's fault. We were told upon check in the reservations to use another facility's pool were completely booked for that day, we would get on the reservation list for tomorrow. Tomorrow came and after waiting for 15 minutes while the host scrambled trying to find the reservation he made for us the day before, he had failed and we could not use a pool that day either? We could, however, get on the reservation list for the next day. We were checking out that day. The host told us he felt awful and would comp our amenity charges and the parking charges for our visit. We thanked him and went to make other plans now that a pool was no longer in our vacation plans. We were also told we could go to the pool at Dante's if we wanted, but upon arrival, it was definitely not our scene, it was something reminiscent of MTV spring break pool parties from the 90's? We checked out early the next morning and I asked for an itemized bill to make sure the amenity and parking charges were taken off. They were, until we got about 2 hours down the road and I received DUPLICATE bills for the extra charges. We will be calling our credit card company to remedy the error. Unfortunate circumstances I understand, lying and deception by staff is unacceptable.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Maria

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We made the reservation through Expedia, which we always use for everything, we are gold customers for many years. The hotel is under construction and they did not warn us before reserving the room, and the room that was reserved is totally different from the one in the photo and reserved on the website, we have stayed there several times in the same hotel and that has never happened, also the air conditioner was not working and to make matters worst there was no soap and they told us they don’t have. We came to Key West for my birthday, we drove 5 hours to get to the hotel. We put the claim with Alma, she said that the supervisor would call. We called again a couple of hours ago, we spoke with Jeremías and he said that the supervisor, Cristian K, would call, and he still hasn't called... We do everything through Expedia, they always solve it for us... another very important thing. When we arrived at the hotel where there were new people and they realized that it was through Expedia, they treated us bad and that's why they gave us the worst room, something that had never happened to us before in that hotel, we have been with EXPEDIA for many years. We hope the manager contacts us and gives us all the money back… Thank you
1 nacht verbleven in april 2024

4/10 – Matig

Abel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mary, Greenville

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was excellent. The breakfast buffet was good but some variety from day to day would be nice. Renovations still ongoing so construction noise was a problem during the day if your room was near the jackhammering.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Javier

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent stay at your property! We will stay there again if when we go back. It is in a perfect location.
1 nacht verbleven in april 2024

10/10 – Uitstekend

PAUL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location in one of the most unique travel destinations. Full service hotel in the heart of all that Key West has to offer.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mitch

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice
2 nachten verbleven in april 2024

8/10 – Goed

Vladislav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Miki Cruz - Night Manager op 16 apr 2024
Thank you for staying at La Concha Key West.We hope to see you again soon on the island!Warm Regards,

4/10 – Matig

Maikel

Reisde met partner
Negatief: Personeel en service
I was given 2 queen bedroom when I actually booked a 1 king bedroom , just found out when I got to the room .
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Elizabeth

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am so disappointed in my stay at La Concha. They failed to inform us that the hotel was under major construction. It was so loud, the building rattled. The pool also is closed, which is the whole reason why we came. When I showed up to the hotel and even during check in they did not disclose this information. They provided no discount or accommodations. The hotel rooms smelled musty and moldy. My head was spinning by the end of the day. I couldn’t sleep and I woke up with a headache. I am 6 months pregnant. We needed to check out early for my health. To be honest, the hotel should be shut down till construction is over. Please avoid this hotel!
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

philippe

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small room pricy renovation amenities
2 nachten verbleven in april 2024
Reactie van Miki Cruz - Night Manager op 16 apr 2024
Thank you for your feedback.We hope you will consider coming back once all the renovations are complete.Warm regards,

6/10 – Redelijk

Homero

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The property was under remodeling.
2 nachten verbleven in april 2024
Reactie van Miki Cruz - Night Manager op 16 apr 2024
Thank you for your feedback.We hope you will consider coming back to La Concha Key West once the renovations are complete.Warm regards,

6/10 – Redelijk

Janelle

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
property is being remodeled. Noisy . No Pool. And no stairs in case of a fire.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

HIMANSHU, Walnut Creek

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very rude and unprofessional staff. Worst check in experience - lady checking us in was very rude and unprofessional and was getting irritated by routine questions about property, like where is the parking, is there bellman service available etc. Property itself is very rundown and undergoing renovations.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Brian

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was under construction!!! The elevators we used by the construction workers taken a long time get, the noise in the lobby/bar/breakfast area sooo loud you couldn’t stand to be in the area. The pool was closed, the gym was closed, the roof top deck was closed! Our room with a king bed had no room to walk around the end of the bed…
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Anvesh

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We are unable to finish the Breakfast because of the noise
1 nacht verbleven in maart 2024

8/10 – Goed

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it! The staff is so accommodating and welcoming. The rooms have niiiice space, we didn’t feel smooshed together! The unannounced construction was a bit of a bummer…but we can’t wait to see the outcome!
3 nachten verbleven in maart 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

8/10 – Goed

Geert-Jan

Reisde met familie en kleine kinderen
Location is perfect. There were renovation activities….. drilling/ no water / elevator is too old. Rooms are perfect clean and tidy.
2 nachten verbleven in maart 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island.

6/10 – Redelijk

Deborah, Ronkonkoma

Reisde met partner
Positief: Netheid, voorzieningen
The newly renovated rooms do not provide storage for clothing. The shower floor was very slippery & was an accident waiting to happen. We were not informed that our breakfast was part of our stay. We paid $129.00 resort fee but only had breakfast the last day we were there after asking the waiter.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Liz

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Sean

4 nachten verbleven in maart 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We hope to see you again!

10/10 – Uitstekend

Valerie, Tampa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed Monday through Saturday for Spring Break. Hotel was under renovation. Very clean. Friendly and attentive staff. Breakfast buffet with good food and fruit options. Pool was okay - pretty small, but with an upper level patio with bar, on 2nd level low rooftop. Rooms are decent size. Thin walls - could hear my neighbors tv blasting at night. The shower needed some sealant because water would leak while showering. Right on Duval St. - in the middle of all the action. Walking distance to everything. No need to rent a car or Uber around.
5 nachten verbleven in maart 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

6/10 – Redelijk

Heather

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The amount of noise with their remodal, the front desk was rude. The valet Richard was the absolute best!!!
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Misty

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was under construction. It was loud and noisy. The rooms are super small. You can hear everything In the next rooms. The staff was sub par. Check in and check out was super slow.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying a La Concha Key West.We look forward to seeing you again!

8/10 – Goed

Harold, Jeffersonville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second time we have stayed here. It was unseasonably cool in Key West during our stay. We did not realize building had no heat system as most (all?) buildings in KW. We got some extra blankets and slept comfortably but room got pretty cool in the evenings before bedtime. Renovation seems to violate the historic feel of the establishment.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Osvaldo, Pompano Beach

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great helpful staff, clean and awesome amenities.
1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.Hope to see you again!

6/10 – Redelijk

Terri

Reisde met familie
Positief: Personeel en service
For the price, this stay was incredibly disappointing. The hotel appears to be in the midst of a rennovation. Outdoor pool was dirty; couldn’t find the indoor pool even after getting directions. Our room was ok but windows were filthy. Got a couple free breakfasts because they didn’t have a room with two queen beds even though that’s what we reserved. I wouldn’t stay on Duvall street again — pricey and loud. We had a good time just had expected a better stay.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Helene

1 nacht verbleven in februari 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again on the island!

6/10 – Redelijk

Mary

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Tv didn’t work. Leakage under the sink that ran all over floor.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Sandra

Reisde met partner
Positief: Netheid, personeel en service
SMALL rooms. 1. Bathroom is so small you cant stand in front of sink to wash hands or brush teeth. (And we are not big people) 2. Furniture is so large, there is approximately a 12 inch walkway between bed and tv stand. 3. Asked 3 times about where pool is located. We were told second floor…. There are no signs or markers to indicate the location. Finally found it. Yes, we were told about renovations in progress, but that didn't make the room any bigger ( and it was already renovated). So overall not worth the money for such small quarters. Shop around.
3 nachten verbleven in februari 2024

6/10 – Redelijk

Lynn

Reisde met familie
Hotel is under construction. We were told to use an elevator that was quite far and separated by stairs from our room. There was an elevator right outside our room that didn’t say it wasn’t in use but then when you took it down to the street level, it put you in a construction zone. The pool was drained. I don’t think it was worth the $ given the state of the hotel.
1 nacht verbleven in december 2023

4/10 – Matig

Cristina

Reisde met een groep, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
We stayed during the construction, power went out, had to use the stairs at that time , our room toilette seat slid when you sat on it was totally broken told them and it didn’t seem urgent?! They said they would send someone up they never did!! Poor service
4 nachten verbleven in februari 2024

8/10 – Goed

James Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again!

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Doing maintenance at time of visit. Otherwise, great value for location and service
4 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Lacey

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Cheryl

2 nachten verbleven in januari 2024
Reactie van Front Desk Team op 10 apr 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again.

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the free use of the bicycles. Also, the location to town. When we didn’t ride bikes we could walk there.
4 nachten verbleven in januari 2024
Reactie van Monroe Holloway op 3 feb 2024
Greetings,Thank you for sharing feedback on your most recent experience at La Concha in sunny Key West. We appreciate your comments about our complimentary bicycles and look forward to your next stay.Yours in hospitality,