5 outdoor pools, cabanas (surcharge), pool umbrellas
Beschikbaarheid controleren

Beoordelingen van Andaz Maui at Wailea Resort - a concept by Hyatt

4.5 out of 5
Andaz Maui at Wailea Resort - a concept by Hyatt
3550 Wailea Alanui Dr, Kihei, HI

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 713 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 192 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1001 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

ria.aw, nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig hotel met goede vibe
Wij werden ontvangen door Patrick met zijn gulle lach, een lekker lavendel watertje en ijskoud doekje. Het personeel in de Andaz is erg service gericht en vriendelijk. Het hotel heeft een mooi decor. De locatie fantastisch, met strand voor de deur. Erg relaxte sfeer. Andere hotels in Wailea zijn veel drukker. Klein minpuntje - prijzen van de drankjes, eten etc, dit geldt voor heel Wailea.
6 nachten verbleven in juli 2017

8/10 – Goed

Michael Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024

10/10 – Uitstekend

Guy, Palo Alto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

10/10 – Uitstekend

Bennett

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very family friendly! We loved being able to walk to beach and explore or hang out by one many different pools. Service was overall pretty great with exception of one breakfast server. Didn’t distract from a fabulous time on the property! P.S. We loved the Ohana Lounge for our last day. After we checked out we could hang out by the pool and had a place to shower before driving to airport for a red-eye flight.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the hotel for the beach and staff.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Anaid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

10/10 – Uitstekend

marly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great contemporary property. Pools have great views of the ocean.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent resort
3 nachten verbleven in februari 2024

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room and property was great. Staff fiendly except for concierge, who did not explain about included activities.
6 nachten verbleven in januari 2024

8/10 – Goed

katharina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024

6/10 – Redelijk

Pamela

Positief: Netheid
Negatief: Personeel en service
Sat down at the table to order drinks and food near the bar area tables and server never came. We got up after 20 min. Also spa services were booked so couldn’t utilize any of that. It was cold and rainy during our stay and the room was freezing.

10/10 – Uitstekend

Marlene, Laguna Niguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely staff very happy with the resort
4 nachten verbleven in december 2023

6/10 – Redelijk

Xiaoqing

Reisde met familie
Negatief: Personeel en service
Over rated, only one jacuzzi, always busy . We only use it for 10 minutes during whole staying.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Ismael D, Bishop

7 nachten verbleven in december 2023

4/10 – Matig

Cody

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
I wouldn’t recommend this resort to anyone. There are places in the exact same area for much, much better overall value. We booked Andaz for our honeymoon and made multiple calls to ensure they knew why we were staying there. Learned my parents called the day before our arrival to have champagne waiting for us too. Not only was the champagne not there but not even a single word was mentioned about our honeymoon the entire time there. They canceled our $700 luau on property a week prior with no call to provide a refund or help booking somewhere else. Then their “mixology class” is just talking and watching a bartender make drinks that you don’t choose. Thought we would be physically making the drinks while the bar tender instructed us. The name should be changed to “mixology show”. For nearly $1,400 a night with taxes and mandatory valet it was extremely disappointed.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Christopher Scott

8 nachten verbleven in december 2023

10/10 – Uitstekend

David

10 nachten verbleven in december 2023

10/10 – Uitstekend

Mary Grace

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing food!
4 nachten verbleven in november 2023

10/10 – Uitstekend

Deborah

Loved it
1 nacht verbleven in december 2023

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was unheated when we arrived but heated the rest of the trip, so that was OK. Cockroach found in the room on two occasions so they could do a better job with pest management. Odd that there were so many pools and only one hot tub. Entryway tree lighting needs to be redone. Several lights were out. Overall, staff and service were good, especially aunt Debbie
7 nachten verbleven in november 2023

10/10 – Uitstekend

Gina

Positief: Netheid, personeel en service en voorzieningen
Phenomenal stay at Andaz - went for a medical conference and it was clean, quiet, spacious, friendly staff and comfortable for a family with kids of all ages
6 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Kassandra

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

10/10 – Uitstekend

rachel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Babymoon Getaway
Andaz was one of the best resorts I’ve stayed at. All the staff was welcoming and everything was clean and amenities were amazing! Perfect place for our babymoon.
5 nachten verbleven in oktober 2023

6/10 – Redelijk

Preeth Kumar

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
3/5 ain’t so bad! Pros: Wonderfully nestled in the flowing Wailea area, the Andaz is a gem of a hotel. The architecture is modern. The space is grand. The grounds are spacious. The gardens are meticulously manicured. It’s a beautiful place to be. Rooms are nice and clean. Modern. Complimentary snacks and water is a nice touch. Views are spectacular. Cons: No breakfast. At the price you pay, breakfast should be complimentary. Parking, I understand should cost something, but $98 a day is too steep ($50 resort fee, $48 parking fee). What makes matters worse is that Valets seem to expect a tip every time they drive your car 50 yards. One valet actually insisted I Venmo them - how unbecoming. Room design, the door leading to the bathroom kept banging into the front door. Annoying. Electronic shade - a nice touch, but an inconvenience since there’s a balcony, so if you want to access the balcony you need to wait 10 seconds for the shade to roll up. Concierge - I asked if there was an upgrade room possibility. I was offered two options $400/night extra or $150 extra per night. I countered and said if they could lower the $150/night to $75-85, I’d do it. The concierge never got back to me. Sad. Also, when I was checking in, they took my CC but never told me what they were charging as a deposit. I had to call down and find out. Overall: A beautiful place to be, but be ready to be price gouged. Would consider going back, but would need to get the room with bfast.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Lacy Lynn, TUMWATER

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We just stayed from august 26-sept 1. Many people canceled trips to Maui during that time period so maybe we were very spoiled by all the great service and quiet atmosphere. The resort itself is beautiful and clean and full of helpful, laid back and happy people. My only complaint is the usual buffet breakfast was not available due to the staff not being able to keep up with the demands of making everything at this time. The breakfast was still amazing, just a little bit limited.
6 nachten verbleven in augustus 2023

10/10 – Uitstekend

John Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service every day. Friendly staff, beautiful resort, great dining. Could not as for anything more.
8 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

benjamin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Shirley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was lovely! Food & drinks were great.
7 nachten verbleven in juli 2023

10/10 – Uitstekend

Eddie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Luc

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spectacular property. Great facilities.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

mary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
THIS PLACE THE MOST BEAUTIFUL, CLEAN PLACE. EVERYONE WHO WORKED THERE WERE SO NICE IT WAS A 10 OUT OF 10 FOR ME
5 nachten verbleven in juli 2023

8/10 – Goed

AMANDA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only thing I was not pleased was we were not greeted with lei because they thought we were local resident…We came all the way from California they thought we were from Hawaii. Staff should consider all your guests fairly regardless if you are a local resident or from another State.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Amreek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2023

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in juni 2023

10/10 – Uitstekend

Sadat Rashid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023

6/10 – Redelijk

Judy Anne

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean, had gorgeous facilities and staffs were very polite however, for the price that you already pay for, local calling should be included or at the very least, have a reasonable call rate. Also, for late checkout by another hour, it should not cost $250 when other hotels offer this as complimentary.
4 nachten verbleven in april 2023

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. The only complaint is the cost of basic items. Coke at the pool, 10$, hamburger 32$, hot dog 17$. Resort fee and parking were quite huge too.
5 nachten verbleven in april 2023

10/10 – Uitstekend

Shubjeet

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location, customer service and cleanliness was on top of the line
5 nachten verbleven in april 2023

8/10 – Goed

Caroline

5 nachten verbleven in maart 2023

10/10 – Uitstekend

THUY

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good hotel and service
4 nachten verbleven in maart 2023

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff, service, views, dining- everything was incredible we will definitely be back!
4 nachten verbleven in maart 2023

10/10 – Uitstekend

Michelle Mikesell

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is absolutely magical. Perfectly situated on the most beautiful oceanfront property among lush gardens and swaying palm trees. It indeed feels like an exclusive boutique hotel. The service was stellar, the plentiful and delicious buffet breakfast should not be missed, the spa is dreamy, and the pools and private beach are glorious. The only downside is that 2 of the 3 restaurants on-site are specialty, signature restaurants, leaving only one option for more standard fare, and the food options there are very limited. With only a few restaurant options off-property, it would be helpful if the hotel doubled the standard fare food options. But, in spite of that, we will definitely be back.
7 nachten verbleven in maart 2023

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2023

10/10 – Uitstekend

Susan

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
4 nachten verbleven in februari 2023

10/10 – Uitstekend

Steven

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Isabel Anistan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely amazing! We had the best time. From the Valet Drivers to the Beach Boys, they were all a huge part in making this trip so relaxing. The resort is SO beautiful. Won’t stay anywhere else now having been to Andaz!
4 nachten verbleven in februari 2023

8/10 – Goed

Jim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Still Beautiful.
The Andaz is a terrific facility with excellent service. My only quibble is price. Our room was roughly double the price we paid pre pandemic for exactly the same room in exactly the same season. The Wailea area remains a beautiful, expensive bubble, but we found it difficult on some nights to find an open table at any of the local restaurants, so be prepared to plan ahead and don’t rely on spontaneous decisions late in the afternoon to find you a table at the restaurant you wanted to have dinner at
7 nachten verbleven in februari 2023