My recent stay at the AC Hotel in Kingston, Jamaica was disappointing. Despite a smooth check-in and exceptional staff like Jody, the overall experience fell short. Manager Justina attempted to address concerns, but cleanliness and atmosphere were lacking. The hotel felt more like a public lounge, uncomfortable for guests. The gym was decent, but the pool area was unclean and overcrowded with non-guests. Additionally, the ATM was out of order for three days without notice, inconveniencing guests. For $3000 USD, the value was poor. I wouldn’t recommend it, especially for female solo travelers. Marriott should reconsider its affiliation. The lack of attention to detail, combined with the uncomfortable environment, made for a disappointing stay. There’s room for improvement in terms of cleanliness and overall guest experience. While some staff members showed dedication, others were lacking in professionalism. Overall, I expected more from a hotel associated with the Marriott brand. It’s essential for guests to feel valued and comfortable, which was not the case during my stay. I hope management takes these concerns seriously and implements necessary changes to improve future guests’ experiences good luck.