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Beoordelingen van Batur Sunrise Guesthouse

3 out of 5
Batur Sunrise Guesthouse
Jl. Pendakian Gn. Batur, Kintamani, Bali

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 10 van 21 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 21 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 21 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 21 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 21 beoordelingen" "

8,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Vasthi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vrij nieuwe kamers, moderne badkamer en rustige ligging. Zeer behulpzame host André heeft ons veel informatie kunnen geven over de omgeving en wat je er kon doen.
1 nacht verbleven in april 2023
Reactie van Batur Sunrise Guest House Management & Staff op 6 mei 2023
Thank you for your kind words and for staying with us. Your support is greatly appreciated.

4/10 – Matig

Sandrine

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Notre chambre était sale et démodée. Aucun personnel présent afin de répondre à nos questions ou nous offrir des activites. On se sentait seuls au monde. L’hôtel est située dans un petit village avec très peu de restaurants, loin de l’action. L’hôtel semble avoir été abandonnée il y a quelques années
2 nachten verbleven in maart 2024
Reactie van Management & Staff - Batur Sunrise Guest House op 25 mrt 2024
We are sorry you did not enjoy your stay and that things were not satisfactory, we have always been honest in regards to our premises being an older building and not a brand new modern complex. Due to the weather the staff may not have always been visible but were always on site. Once again our apologies.

10/10 – Uitstekend

Mandi, holladay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and kind employees
2 nachten verbleven in januari 2024
Reactie van Batur Sunrise Guest House Management & Staff op 22 feb 2024
Thankyou for staying with us.

8/10 – Goed

Luke

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant!
1 nacht verbleven in januari 2024
Reactie van Batur Sunrise Guest House Management & Staff op 22 feb 2024
Thankyou for your stay.

10/10 – Uitstekend

Kristi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Property is cute and unique. Staff are extremely friendly and helpful. Nice private hot spring pool. The breakfast in the morning was excellent.
Reactie van Batur Sunrise Guest House Management & Staff op 22 feb 2024
Thank you for your stay

8/10 – Goed

Ling Yen

Positief: Netheid, personeel en service en comfort kamer
Love the hot spring
Love the free hot spring they built in the garden! The staff is extremely friendly. Location is near to starting point of mount batur trekking. You can rent a bike for 100k rupiah, but be mindful the road to kintamani town can be steep and windy. Be aware that the room has no air conditioners if you are ok with it. But climate at kintamani was quite cooling so it's ok.
They clean the hot spring and refill it again everyone morning.
Garden view room
2 nachten verbleven in november 2023

10/10 – Uitstekend

Andre, Blainville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
C’est un hébergement qui semble modeste mais qui offre tout le confort souhaité en plus d’avoir des hôtes très accueillants et sympathiques. Nous avons adoré notre expérience!
Reactie van Crew at Batur Sunrise Guest House op 8 okt 2023
Thank you for staying with us and for the great feedback

8/10 – Goed

Philip

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good value guesthouse in Batur!
Check-in was a little slow, but rooms were clean and spacious. Matched expectations for guesthouse standard. Owners are friendly and trying hard to meet guest requests. Cooked to order breakfast in the garden is a plus! Beware of local taxi drivers who are overcharging and behaving like mafia towards Grab/Gojek (we were physically stopped from getting into a car and the driver was threatened - not the fault of the hotel, but a challenge nonetheless)! Location is right next to Toya Devasya.
2 nachten verbleven in september 2023
Reactie van Crew Batur Sunrise Guest House op 1 okt 2023
Thank you for staying with us and we are happy we were able to rectify the problems of the slow check in when you arrived. It was a pleasure to have you stay with us

10/10 – Uitstekend

Jérémy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you Kadek
Chambre confortable avec une belle vue sur le lac. Notre hote Kadek a été parfait, il nous a beaucoup aidé et parle très bien anglais. Merci beaucoup !
1 nacht verbleven in september 2023
Reactie van Batur Sunrise Guest House Management & Staff op 30 sep 2023
Thank you for your kind words and for staying with us :)

10/10 – Uitstekend

Cyril

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From arrival to departure, the staff takes great care. The accommodation smells good like the whole property and it is clean. Great equipment. Magnificent garden with a little swimming pool. They can organize the ascent of Mount Batur from the hotel and preferential prices for hot water baths. Perfect WiFi.
1 nacht verbleven in september 2023
Reactie van Batur Sunrise Guest House Crew op 22 sep 2023
Thanks very much for staying with us and your great feedback

10/10 – Uitstekend

guenoline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Batur Sunrise Guest House Crew op 6 sep 2023
Thank you very much for staying with us

8/10 – Goed

Janine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Batur Sunrise Guest House Management & Staff op 2 aug 2023
Thankyou.

8/10 – Goed

Victor

Positief: Personeel en service
Great rustic hotel. Excellent location to stay while visiting Mt Agur.
1 nacht verbleven in juli 2023
Reactie van Batur Sunrise Guest House Crew op 21 jul 2023
Thank you very much

2/10 – Ontzettend slecht

EMILIE

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible à fuir
A fuir, aucun accueil, personne sur place. Etat déplorable. Salle de bain dans un état pitoyable, pas d'eau chaude, pas de papier toilette, pas de petit déjeuner. Personne pour notre départ
1 nacht verbleven in juni 2023
Reactie van BSGH op 28 jun 2023
We apologise that your stay was not satisfactory, several of the items you mentioned could have been addressed easily if discussed, we apologise for the oversight of something’s as we have staff in training and there also appeared to be some miscommunication as your driver was involved in organising activities we had already said we could arrange and other things causing problems for us and you paying far more than you should have. One of the partners and owners was on site and did see you getting in the car and leaving before asking for breakfast which would have been provided if you had spoken to someone but you left without telling anyone. We can not fix or address what we don’t know so again our apologies. We always aim to please our guests and address any issues they may have and most are corrected through simple communication

10/10 – Uitstekend

Suzy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a wonderful stay at this guesthouse. The owners did an amazing job of renovating the entire property. The gardens are large and lovely, and come with a big firepit. They have also just completed constructing a small natural hotsprings pool and lounge area. The room I had on the 2nd floor had balconies on both sides - one with a view of Mt. Batur lake, and the other with a view of the gardens. The room was lovely, any came with nice touches such as a welcome box full of toiletries, and a filtered water machine that also heated a tea/coffee pot. Bed was very comfortable, and breakfast was delicious. Two big hotsprings are a few minutes walk away. I loved the Mt. Batur hotsprings - it was amazing!! The guesthouse can get you a discount for both of the hotsprings. The guesthouse also arranged a guide for me to hike to the top of Mt. Batur. We started at 9am (after the hundreds of hikers were gone), and this was the perfect time to go. The guide and I were the only 2 people on the trail & at the top of the volcano. It was fantastic! We also went up a beautiful trail, which was much better than the one the other hikers go up. Enjoyed the guesthouse so much, that I booked another 3 nights in August.
2 nachten verbleven in juni 2023
Reactie van Batur Sunrise Guest House Management & Staff op 5 jul 2023
Thank you very much :)

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and very nice staff. Off the main road, so is very quiet and peaceful. I would highly recommend staying here!
Reactie van The Crew Batur Sunrise Guest House op 25 mei 2023
Thank you very much

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019

10/10 – Uitstekend

Fabienne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019
Reactie van Nicky op 12 aug 2019
Thank you so much 😊

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juli 2019
Reactie van Nicky op 10 aug 2019
Thank you 😊

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in juli 2019
Reactie van Nicky, Andre and the crew at BSGH op 24 jul 2019
Thank you 😊

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Kein Schrank, kein funktionierender Safe, defekte Badewanne, stinkende Abflüsse im Badezimmer, 100 Moskitos im Zimmer trotz geschlossener Fenster und Türen, Schwergängige Türen, Schöner Garten, freundlicher stehts bemühter Service, Top lage um von der Unterkunft auf den Vulkan zu wandern.
1 nacht verbleven in juni 2019
Reactie van Disappointed :-( op 28 jun 2019
Thank you for your feedback as we have recently opened we still have a few teething problems. Your feedback is important to us and we will address the items you have mentioned as we would have done on the date of your booking if you had made us aware of the issues. We apologise that we did not meet your expectations.