Lobby

Beoordelingen van DoubleTree by Hilton Kitchener

4 out of 5
DoubleTree by Hilton Kitchener
30 Fairway Rd S, Kitchener, ON

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 143 van 291 beoordelingen" "
Gastenscore: 8 - Goed. 90 van 291 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 291 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 291 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 291 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

shawn

Positief: Personeel en service
You can literally hear car noises in the morning
1 nacht verbleven in mei 2024
Reactie van Tony L op 8 mei 2024
Dear Shawn,Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback and we are sorry that we did not exceed your expectations.Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

10/10 – Uitstekend

McAllister

The staff were very helpful our coffee machine didn’t work and they brought a flask of coffee to our room. The rooom was comfortable the bed very comfortable, we found it a good experience
1 nacht verbleven in mei 2024
Reactie van JJ op 5 mei 2024
Dear McAllister,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. We sincerely appreciate your feedback about our staff and room. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Agent DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Lara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in april 2024
Reactie van JJ op 29 apr 2024
Dear Lara, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Representative DoubleTree by Hilton

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Some constriction outside as they are expanding but not a huge deal
2 nachten verbleven in april 2024
Reactie van JJ op 25 apr 2024
Dear Mike,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Guest Services RepresentativeDoubleTree by Hilton Kitchener

2/10 – Ontzettend slecht

John

1 nacht verbleven in april 2024
Reactie van Chulhyeon Gu op 10 apr 2024
Hello Mr. John Mcdonald,We're sorry to hear that you weren't satisfied with your experience. If there's anything specific you'd like to address or discuss further, please feel free to reach out to us directly. We value your feedback and are committed to improving our services.Best Regards,

8/10 – Goed

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Services Representative op 5 apr 2024
Dear Marie, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards,Guest Services Representative

8/10 – Goed

Tracy

Great location, quick check in, comfortable beds…super clean
1 nacht verbleven in maart 2024
Reactie van Guest Services Representative op 1 apr 2024
Dear Tracy,Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. We sincerely appreciate your feedback regarding our cleanliness, check-in and beds. If you have any feedback that we can improve upon, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Representative

10/10 – Uitstekend

doris

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van JJ op 11 mrt 2024
Dear Doris, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. We look forward to welcoming you back in the near future. Kind Regards, Guest Services RepresentativeDoubleTree by Hilton Kitchener

8/10 – Goed

Elizabeth

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great the restaurant food was not
3 nachten verbleven in februari 2024
Reactie van JJ op 3 mrt 2024
Dear Elizabeth,Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback, and we are sorry that we did not exceed your expectations in terms of restaurant food. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us, and we hope that you will consider staying with us again in the near future. Kind Regards, JesnaGuest Services Representative

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van JJ op 3 mrt 2024
Dear Sean, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Representative

10/10 – Uitstekend

samuel

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the room was grost and full of moisture. the paint on the wall was falling a part.
3 nachten verbleven in februari 2024
Reactie van JJ op 11 mrt 2024
Dear Samuel,Thank you for taking the time to share your experience with your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback, and we are sorry that we did not exceed your expectations. Your concerns mentioned in the review will be looked into, and we look forward to having you back with us again in the near future. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests so that your next stay will be much better. Kind Regards,Guest Services RepresentativeDoubleTree By Hilton

8/10 – Goed

Kimberley

Reisde met familie
Staff was amazing. Bed and pillows not so comfortable tho. I expected more in the area of comfort for the price and the name.
1 nacht verbleven in februari 2024
Reactie van JJ op 19 feb 2024
Dear Kimberley, Thank you for your recent stay, feedback, and rating. We appreciate you choosing us for your stay. We are sorry that we did not exceed your expectations in terms of beds and pillows. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests so that your next stay will be much better. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

6/10 – Redelijk

Sara

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
We stayed here for a Cheer competition. The rates were double what they normally are $300 a night for a basic room . There was no housekeeping service for our 2 night stay . Wine glasses and beer cans had been left outside the elevator for 2 days with no clean up .
2 nachten verbleven in februari 2024
Reactie van Tony L op 14 feb 2024
Dear Sara, Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback and we are sorry that we did not exceed your expectations. With regard to no housekeeping service during your stay, unfortunately, we don't offer daily housekeeping service at our property for that short of a stay, and we didn't get a notification for a request either. However, we will keep this in mind for your next stay, so we can ensure your room gets housekeeping service daily. We do apologize about the wine glasses and beer cans being left at the elevator. We will bring that to the attention of our housekeeping department, and get that sorted out, so this won't happen during your next visit. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

4/10 – Matig

Wajdi

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
👎
3 nachten verbleven in februari 2024
Reactie van JJ op 9 feb 2024
Dear Wajdi,Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

8/10 – Goed

Vanessa

1 nacht verbleven in februari 2024
Reactie van JJ op 5 feb 2024
Dear Vanessa, Thank you for your recent stay, feedback, and rating. We appreciate you choosing us for your stay and suggestions. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Jesna JayarajGuest Services Agent DoubleTree by Hilton Kitchener

8/10 – Goed

Kathryn

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The parking lot is full of massive potholes. Other than that, the property is lovely. But surely a large and established company like Hilton can afford to repave their parking lots as to a) make their property attractive and b) make is easier and safer for guests and their vehicles. And the insane mark up on the bottled water and the Advil was absolutely shameful.
1 nacht verbleven in februari 2024
Reactie van JJ op 5 feb 2024
Dear Kathryn, Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener, on the survey that we have sent out. We sincerely appreciate your feedback regarding the potholes on parking lot and the high price on the bottled water and Advil. Our management team is aware about your concerns and will address the same as soon as possible. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future.Kind Regards,Jesna JayarajGuest Services Agent DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Bruce

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean with all of the amenities required. Staff was very friendly, courteous and helpful. Would definitely book again with them.
1 nacht verbleven in februari 2024
Reactie van JJ op 5 feb 2024
Dear Bruce, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing room. Confortable and clean. Only down side, very noisy road. I wod definitely stay here again.
1 nacht verbleven in januari 2024
Reactie van Tony L op 28 jan 2024
Dear Diana, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. Also, we do apologize for your stay not being perfect due to the noisy external environment, your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

8/10 – Goed

Mike

2 nachten verbleven in januari 2024
Reactie van Tony L op 24 jan 2024
Dear Mike, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Carolyne

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms pet friendly
1 nacht verbleven in januari 2024
Reactie van Tony L op 24 jan 2024
Dear Carolyne, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect, especially the pet-friendly aspect. We are glad to hear that portion made your stay much more enjoyable. Your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

8/10 – Goed

Dario

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed here before and had no issues, was quick visit and no surprises
1 nacht verbleven in januari 2024
Reactie van Tony L op 11 jan 2024
Dear Dario, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Raymond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in december 2023
Reactie van Tony L op 11 jan 2024
Dear Raymond,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

8/10 – Goed

Kelly

3 nachten verbleven in december 2023
Reactie van Tony L op 11 jan 2024
Dear Kelly, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Tony L op 11 jan 2024
Dear Tim, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van Tony L op 13 jan 2024
Dear Anonymous, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you could reach out to us with any feedback that so we can improve on making your stay better, the next time that you plan to stay with us. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Tony L op 13 jan 2024
Dear Tyler,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony Ly Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Melville op 8 nov 2023
Dear Jordan, Thank you for your recent stay and rating which is much appreciated. We look forward to having you back with us again in the near future.

6/10 – Redelijk

Omer

2 nachten verbleven in oktober 2023

8/10 – Goed

Julie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
near my partner office
2 nachten verbleven in oktober 2023
Reactie van Melville op 8 nov 2023
Dear Julie, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

4/10 – Matig

Cindy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was filthy. There was literally no water pressure in the shower. Never again!
1 nacht verbleven in oktober 2023
Reactie van Melville op 23 okt 2023
Hello Cindy, Thank you for your feedback and rating.If you could please update me with more information. None of our hotel rooms had any water pressure issues during the dates you stayed with and therefore if you would provide additional information and details, that would be very helpful. I will be most happy to look into it.

4/10 – Matig

JingJing

2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Sheena

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Melville op 23 okt 2023
Dear Sheena, Our records indicate that you did not stay with us, therefore we will be reaching out to Expedia to expunge this review. We trust we will have the pleasure to welcome you back in the near future.

8/10 – Goed

Darrol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its not the nicest area,...not a good "go for a walk" vibe.
1 nacht verbleven in oktober 2023
Reactie van Melville op 23 okt 2023
Dear Darrol, Thank you for your recent stay, feedback and rating.We look forward to having you back with us again in the near future.

10/10 – Uitstekend

David, Windsor

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Hajar

4 nachten verbleven in oktober 2023
Reactie van Melville op 8 nov 2023
Dear Hajar, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

6/10 – Redelijk

dave

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Dave, thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

8/10 – Goed

Nedjma, Stittsville

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay
2 nachten verbleven in oktober 2023
Reactie van Melville op 11 okt 2023
Dear Nedjma, thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

6/10 – Redelijk

tanya

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No cookies...
My 18yo daughter was super-excited to stay in a hotel by herself for the first time and as we were reviewing the options, DoubleTree became the clear winner as I promised her she would be given warm chocolate chip cookies on check-in. This didn't happen and she was too shy to ask. A shame as she'll be travelling a fair bit in the coming years and this kid can hold a grudge...
1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Tanya, Thank you for your recent stay, feedback and please accept my apologies on the cookies rating and we look forward to having you back with us again in the near future.

6/10 – Redelijk

Teddy

Reisde met partner
Positief: Personeel en service
I thought the house keeping with come and make the beds and change the linens. Since I stayed for two nights.
2 nachten verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Teddy, Thank you for your recent stay, feedback and housekeeping service is provided every other day. We look forward to having you back with us again in the near future.

10/10 – Uitstekend

Maggie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice clean place with friendly staff.:)
1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Maggie,Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Maria, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 – Uitstekend

Jorge

1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Jorge, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 – Uitstekend

Jean-Philippe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in september 2023
Reactie van Melville op 12 sep 2023
Dear Jean-Philippe, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a little loud at night - construction? But I was so tired I tuned it out. Staff was extremely friendly and helpful! Room was clean and everything I needed was there! I only needed to stay for one night, but would definitely recommend/stay again!
1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Catherine, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

2/10 – Ontzettend slecht

stewart

1 nacht verbleven in september 2023
Reactie van Melville op 12 sep 2023
Dear Stewart, thank you for your recent stay and rating. It appears we have failed to live up to your expectations on this occasion. We look forward to having you back at which point, we shall strive to work and ensure you have an enjoyable stay.

10/10 – Uitstekend

Lina

Reactie van Melville op 11 okt 2023
Dear Lina, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 – Uitstekend

Lina

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and quiet. Staff was friendly.
2 nachten verbleven in september 2023
Reactie van Melville op 12 sep 2023
Dear Lina, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

8/10 – Goed

Manneli

1 nacht verbleven in september 2023
Reactie van Melville op 11 okt 2023
Dear Manneli, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 – Uitstekend

Justine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful experience!
2 nachten verbleven in september 2023
Reactie van Melville op 5 sep 2023
Dear Justine, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

4/10 – Matig

Robin

2 nachten verbleven in september 2023
Reactie van Melville op 12 sep 2023
Dear Robin, Thank you for your recent stay and rating.It appears we failed to meet and exceed your expectations on this visit. Trust, you will give us an opportunity in the future, where we would be able to ensure we exceed your expectations.