Aan het strand, wit zand, strandlakens, duiken
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Beoordelingen van Phi Phi Holiday Resort

3.5 out of 5
Phi Phi Holiday Resort
Leam Tong Beach, Ko Phi Phi, Krabi

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 308 van 640 beoordelingen" "
Gastenscore: 8 - Goed. 215 van 640 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 640 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 640 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 640 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Sevil Buket

Positief: Personeel en service, voorzieningen
2 nachten verbleven in november 2022
Reactie van Joy op 21 jun 2023
Dear Sevil,Thanks so much for sharing your experience with us. We hope to see you again soon.Best regards,Nawarat PewonExecutive Assistant Manager

4/10 – Matig

Geert, Lummen

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We betaalden voor een Garden Bungalow werkelijk het dubbele van een 4* hotel in Phuket (beide in augustus 2014). We vonden dit veel te veel, zeker naar Thaise normen. De douche was vuil en de voegen van de tegels waren beschimmeld, net zoals het douche gordijn (deze werd na het melden hiervan wel onmiddellijk bevangen). Het eten in het hotel-restaurant is i.v.m. de naastliggende restaurants ook te duur. Er werd ook reclame gemaakt voor take-away pizza's, de prijs die werd aangegeven werd bij het afrekenen nog onderworpen aan 10% service kost (mij niet duidelijk waarom bij een meeneem gerecht) en daarna nog eens 7%VAT. De reclame was dus zeker niet correct en misleidend.
Reactie van Nawarat op 4 jun 2016
Dear Geert, We thank you for sharing your experience about your stay. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. Best regards,

4/10 – Matig

Marike, Utrecht, Nederland

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Matig hotel op Phi Phi
De ligging is mooi maar afgelegen. Je kunt niet zomaar naar het stadje, dat kost ' s avonds €55,00 met de boot en is 20 minuten varen. Veel te duur. Dus als je rust zoekt is het prima. De kamer was mooi maar her en der vieze vlekken op de deuren. Personeel is niet vriendelijk en accuraat. We gingen in de bar zitten en ze kwamen niet naar ons tafeltje toe. In het restaurant stonden onze drankjes zeker 10 minuten op de bar, niemand kwam ze brengen en we zijn de uiteindelijk zelf gaan halen. Het eten vonden wij niet goed, erg weinig en de pizza' s niet lekker. Bedjes bij adult pool erg doorgezakt en er waren gewoon gezinnen met kinderen bij dit zwembad, niemand zei er wat van. Nee, wij vonden de ligging mooi en de kamer voldoende maar daar is alles mee gezegd. Niet aan te raden. We hebben wel heel lekker gegeten bij het resort ernaast PP Erawan. Erg aardige mensen daar.
Reactie van Nawarat C op 3 apr 2016
Dear Marike, We thank you for sharing your experience. I am truly sorry to hear that your trip your stay was not up to your expectations and that you have felt left down by the service provided. Please be informed that I have shared your comments with the relevant managers and that actions will be taken to minimize re-occurrence. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit. Best regards,

10/10 – Uitstekend

Hans, Heiloo, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holiday Inn Koh Phi Phi
Een ieder die rust zoekt in een prachtige tropische omgeving kan ik aanbevelen om dit hotel te bezoeken. Het personeel is erg vriendelijk, het servicenivo is hoog. Het hotel is voorzien van twee uitstekende zwembaden met voldoende ligstoelen. Direct vanuit de bungalow loop je naar het mooie strand, voorzien van voldoende bomen voor schaduw. De omgeving is erg rustig, er is weinig vertier, alleen per boot kun je de "bewoonde" wereld bereiken. Als je op zoek bent naar rust dan is dit hotel een fantastische plek. De zee voor het resort biedt al veel snorkelmogelijkheden, verder kunnen er vanuit het hotel uitstapjes worden geregeld. De tuinen zijn schitterend aangelegd, materiaal voor tennissen of snorkelen is gratis te lenen. Het enige nadeel is wellicht dat de kosten voor drankjes, maaltijden en het winkeltje relatief hoog zijn, aan de andere kant is het nivo van het restaurant ook erg goed. Ontbijtbuffet is bijvoorbeeld uitstekend met heerlijke espresso koffie! Als alternatief voor het hotel zijn er langs het strand ook een aantal andere restaurantjes te vinden (prijs iets lager). Wij komen zeker terug bij dit hotel!
Reactie van Nawarat C op 12 apr 2016
We thank you for sharing your experience. I appreciate that you have enjoyed your stay with us in overall. I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service. I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards,

10/10 – Uitstekend

Alice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stage was friendly and helpful when needed.
2 nachten verbleven in januari 2024
Reactie van Nat op 24 mrt 2024
Dear Khun Alice,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 – Goed

Milva, Aldeno

Reisde met familie
Positief: Personeel en service, voorzieningen
Struttura in un contesto meraviglioso mare stupendo ,bei bungalow immersi nella natura e colazione abbondante e variegata.Lungo il tragitto per arrivare e per spostarsi da li visto che li non c è altro .Buone le escursioni A mio parere dovrebbero stare attenti a piu particolari da sistemare nella struttura e ce ne sono parecchi sia nei bungalow che nella struttura
4 nachten verbleven in maart 2024
Reactie van Nat op 24 mrt 2024
Dear Khun Milva,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 – Redelijk

Tedd, Plymouth

Negatief: Personeel en service
Isolated, food was mediocre at best.
7 nachten verbleven in maart 2024
Reactie van Nat op 24 mrt 2024
Dear Khun Tedd,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us.Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 – Redelijk

Gabriela

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Sorry to say this is my first mediocre review of any accommodation in Thailand. The resort seemed to be entirely staffed by teenagers. Our room was very tired and dated. Towel rack falling off the wall, vinyl doors wouldn’t close, no artwork, terrible lighting. Bed was fine and AC worked so there’s that. Posting for yoga on the beach but teacher on holiday; posting still up. No towels at infinity pool, gym had equipment strewn all over the place, happy hour at beach bar advertised 2-5 pm and we get there at 445 and they say not serving after 430…breakfast buffet was good and plentiful and varied. Phi phi is stunningly beautiful don’t was hard to ruin anything with that beauty around you. Great treehouse restaurant “chilli and pepper” and amazing best bar ever called camel rock in local town down the road. Anyway this is called a 4-star but should really be a 2-3 star IMHO.
3 nachten verbleven in maart 2024
Reactie van Joy op 19 mrt 2024
Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

6/10 – Redelijk

Heiner

Reisde met partner
Positief: Personeel en service
Die Lage und der Strand ist super, das Hotel hat schon bessere Zeiten gesehen, teils stark renovierungsbedürftig, schlechtes Preis/Leistungsverhältnis. Frühstücksauswahl zwar groß , aber von teils schlechter Qualität und unappetitlich. War kein Vergnügen damit. Das ganze eigentlich keine 4 Sterne, deshalb nicht unbedingt weiterzuempfehlen. Schade.
5 nachten verbleven in februari 2024
Reactie van Nat op 10 mrt 2024
Dear Khun Heiner,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us. We will take your comment seriously to improve our hotel.Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 – Uitstekend

Raul Omar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente lugar, todo está hermoso y tranquilo, las instalaciones están muy bien y el personal súper amable
4 nachten verbleven in februari 2024
Reactie van Nat op 5 mrt 2024
Dear Khun Raul Omar,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 – Uitstekend

Edward, Ft. Simpson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have stayed here 15 times..Great view, great staff.
6 nachten verbleven in februari 2024
Reactie van Nat op 23 feb 2024
Dear Khun Edward,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment and your loyalty to the hotel. We are looking forward to welcoming you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 – Uitstekend

Ramiro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place!
2 nachten verbleven in januari 2024
Reactie van Nat op 30 jan 2024
Dear Khun Ramiro,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 – Redelijk

Ahmed Amine

Reisde met partner
Positief: Netheid, personeel en service
Very nice and helpful stafff. Limited food choice and transportation.
3 nachten verbleven in januari 2024
Reactie van Nat op 30 jan 2024
Dear Khun Ahmed Amine,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 – Goed

Teresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a private pool that made our stay perfection. It’s not convenient to get back and forth to the ferry. Otherwise it was lovely
1 nacht verbleven in januari 2024
Reactie van Nat op 30 jan 2024
Dear Khun Teresa,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

2/10 – Ontzettend slecht

Syed

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Nat op 30 jan 2024
Dear Khun Syed,Allow me to clarify your feedback as you are the agent and we didn't have any record that the guests who stayed with us were dissatisfied during their stay with us.Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 – Uitstekend

Julian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schönes Hotel, große Anlage. Personal extrem freundlich und bemüht. Frühstücksbuffet war auch top. Der Strand ist wunderschön und weitläufig. Das Highlight an diesem Hotel ist der Sunset view Pool mit einer Bar.
Reactie van Nat op 18 jan 2024
Dear Khun Julian,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 – Goed

Nicole

Positief: Netheid, personeel en service en comfort kamer
Relaxing, beautiful stay
Visited during the Christmas holiday and enjoyed our 5-day stay. The hotel is a bit on the older side and there was construction happening in some of the suites close to ours that woke us up each morning (even on Christmas Day). The room we were in (Coral Sea View) was a bit outdated and had some quirks but still clean and comfortable with privacy and a gorgeous view. Included a cool outdoor shower we enjoyed. The staff was overall very friendly, though at dinner the service was very slow and drinks took a while, sometimes forgotten. The spa was wonderful for massages and scheduling boat tours and activities was super easy. The highlight was the Sunset pool and bar - so special. Highly recommend walking over to Jasmine’s for a few meals (right next door) and walking 20 mins the viewpoint 2 - then walking 5 mins further to Sai’s beach bar which was very nice.
4 nachten verbleven in december 2023
Reactie van Nat op 8 jan 2024
Dear Khun Nicole,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 – Uitstekend

Tyler, Cowichan Bay

2 nachten verbleven in december 2023
Reactie van Nat op 30 jan 2024
Dear Khun Tyler,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 – Uitstekend

Georgios, Setauket

a nice place for vacation
4 nachten verbleven in december 2023
Reactie van Joy op 4 jan 2024
Hello Georgios,,Thank you for sharing your experience with us.We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted.We thank you again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards,Nawarat Pew-onExecutive Assistant Manager

6/10 – Redelijk

Matthew

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This property is in desperate need of TLC and much more. The ceiling had large areas of water damage. The siding outside was so old and Sun damaged it was brittle. Grass was knee high behind the unit but got cut the day before we left. The lack of info on their not running water taxis after 2 (get flights arriving before Noon is a must) is a deal breaker. They bait and switch you on the better room and if you lay in advance you lose a day on the water taxi fiasco AND once there is when you find out you have a lesser room. The people are delightful but way too much wrong with the place to redeem it. Even fixed up it shows it’s age. Coffee machine broke. Their solution, wait until seven for a new one and go pay for coffee instead of them bringing it to you free like it is in the room, asap. Not ever a flicker in their eyes that the right response for an old broken coffee maker was to bring us a couple coffees. Sad but this isnt even close to an 8 something property.
4 nachten verbleven in december 2023
Reactie van Joy op 4 jan 2024
Dear Matthew,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 – Uitstekend

Martin

Reisde met familie
3 nachten verbleven in december 2023
Reactie van Joy op 4 jan 2024
Hello Martin,Thank you for sharing your experience with us.We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted.We thank you again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 – Uitstekend

Junyoung

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful sea!!
2 nachten verbleven in december 2023
Reactie van Nat op 13 dec 2023
Dear Khun Junyoung,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible service! Don’t lose your money there!
This hotel is one of my terrible holiday experience in my life. Management team very rude, very unprofessional! Save your money and spend it in better hotels! I paid for one week but I didn’t stayed even one minute in hotel. There is no shuttle service to Tonsai (Centrum)so you have to pay all the time 2.000+ baht each time. If you complain something, they don’t care! If you have any problem, they don’t care! If you want something, they don’t care! They just care how much money they got from people! No guest relations service! All workers are traines / interns, there is no professional people in hotel. My recommendation is don’t throw your money to the trash bin if you guy’s planing to go there! Pools very dirty, sunbeds very old! Everything was very bad!
6 nachten verbleven in november 2023
Reactie van Joy op 4 jan 2024
Dear Sir,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

8/10 – Goed

LUKE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love how quiet it is and how polite the staff are, they are all just so wonderful people. My only issue was my room's shower, the water pressure was not so great and the shower heads looked like they should be replaced. Other than that, maybe some small construction updates(some cracked concrete and wood in a few places), like the walkway up to my room and the wood on the deck on the porch of the room. Also, some bug spray foggers and a free bottle when you check in might be a good addition to the resort, because the mosquitos are insatiable. But don't focus on the less-than-pleasurable things. Phi Phi Holiday Resort is amazing. From start to finish, the experience is so smooth and streamlined. They got it figured out Excellent stay!
3 nachten verbleven in november 2023
Reactie van Joy op 13 nov 2023
Dear Luke,We are grateful for your comments and for sharing your experiences of staying. As for the shower, I will address these issues with my entire team to better our products. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again soon. Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 – Uitstekend

blaine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful tropical place to stay. Great and attentive staff cared for our every need. Highly recommended.
2 nachten verbleven in november 2023
Reactie van Nat op 7 nov 2023
Dear Khun Blaine,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regardsNat

10/10 – Uitstekend

David Gonzalez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the view from our room. The staff was very helpful and friendly I would definitely recommend it.
4 nachten verbleven in augustus 2023
Reactie van Joy op 31 aug 2023
Dear David,Well thanks for taking your time, we as a team really appreciate it. we love to hear from our guests every time they stay with us, If there is anything else we can do, just let us know and we be on top of it, again THANK YOU SO MUCH! See you again soon!Best regards,Nawarat Pew-onExecutive Assistant Manager

8/10 – Goed

Daniel

Positief: Netheid, personeel en service
Alles in allem war es ein fantastischer Urlaub. Die Bungalows sind nicht mehr die neuesten aber gemütlich eingerichtet. Warmes Wasser, Klimaanlage usw. war alles prima. Der Außenbereich wird im Moment wieder komplett aufgearbeitet und aufgeräumt aber man fühlt sich wohl und man kann herrlich auf der Anlage rum laufen. Das Frühstücksbuffet ist echt lecker und es ist für jeden etwas dabei. Die Restaurants und Bars direkt am Strand sind echt zu empfehlen und haben ne grosse Auswahl. Das Fitnessstudio ist echt prima und auch dort ist für jeden etwas dabei. Das Personal und die Bewohner sind echt fantastisch. Super freundlich und wirklich bemüht den Gästen einen super Urlaub zu verschaffen. Probleme in den Zimmern usw. werden direkt vom Personal beseitigt. Der Strand und das Wasser sind der Hammer. Sehr sauber und vor allem eine herrliche Ruhe zum entspannen. Auch die Freizeitaktivitäten sind prima. Schnorcheln, Kanu oder Kajak, Bootstouren rund um die Insel, Fitnesscenter oder einfach nur faul am Strand liegen. Circa 30 minuten Fußweg zum nächsten kleinen Dorf mit Supermärkten, kleine Shops, Bars und Restaurants. Transfer mit dem Boot zum Resort und zurück klappen auch prima. Das Resort ist genau das richtige für Leute die Ruhe und Entspannung suchen. Keine Clubs, Discos, Autos oder sonstiges. Ein grosses Dankeschön an die gesamte Belegschaft des Resorts und natürlich auch an Expedia für den reibungslosen Ablauf dieser Reise. Gerne wieder und bis zum nächsten Mal auf Ko Phi Phi.
Reactie van Joy op 1 okt 2023
Dear Daniel,Thank you for taking the time for the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon, take care!Best regards,Nawarat PewonExecutive Assistant Manager

10/10 – Uitstekend

Jeffrey

3 nachten verbleven in juli 2023
Reactie van Nat op 12 aug 2023
Thank you for taking the time to share your experience during your stay with us. We hope to have an opportunity to welcome you back again :)

8/10 – Goed

Dianne and Michael, Banksia Grove

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We haven’t been to the resort for a few years due to COVID etc but was pleasantly surprised that it was still very quaint and relaxed, the staff are great and spa and restaurants/bars fantastic. Can’t wait to plan another holiday back to Phi Phi island. It is also great to see that the resort is updating rooms to enhance the experience
3 nachten verbleven in juli 2023
Reactie van Nat op 16 jul 2023
Dear Khun Dianne and Michael,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We are looking forward to welcoming you back again :)Best regardsNat

10/10 – Uitstekend

Pascal

4 nachten verbleven in mei 2023
Reactie van Nat op 16 mei 2023
Thank you for your stay and for taking the time to leave us the feedback :)

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2023
Reactie van Joy op 14 mei 2023
Dear Denise,Thank you for your stay and for taking the time to leave us feedbackBest regards,Nawarat Pew-onExecutive Assistant Manager

10/10 – Uitstekend

Edward, Ft. Simpson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My favorite beach holiday
3 nachten verbleven in mei 2023
Reactie van Nat op 8 mei 2023
Dear Edward,Thank you for taking the time to share your great experience. We really appreciate it and hope to have an opportunity to welcome you back, take care!Best regards,Nat Rattanakeree

10/10 – Uitstekend

lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would definitely return. As expected, ask for bungalow 118 if you want to step out to the sea and be able to watch the sunrise from your panoramic window. We kept our garbage in the fridge because there are ants (they will find anything sweet or food related) The restaurant staff are slow especially if there is a tour group in at the same time. Otherwise magnificent. Nicest room I’ve had in all my travels for view. This is in a national park zone so they do not spray for bugs. Surprisingly I never saw any roaches or anything strange. We had a gecko one night and a wierd spider outside the door. Zip up your suitcases and don’t leave food out (as in any warm climate country) Bed was lovely, room service was super super quick. Beach was unbelievable and zero garbage. Make sure to note you need a speedboat and A longtail boat to get here. We didn’t have a hitch with scheduling these. Make sure to bring 40baht cash for the environmental fee when you get off the speedboat. For those that get seasick, it was doable. I was fine. Wouldn’t hesitate to recommend the massage either BUT completely different than a North American massage. Book for 90minutes. Loved it.
3 nachten verbleven in april 2023
Reactie van Nat op 8 mei 2023
Thank you for taking the time to share your great experience. Also, apologize for the inconvenience during your stay with us. However, we really appreciate for your comment and hope to see you again, take care!

2/10 – Ontzettend slecht

chon shalom

2 nachten verbleven in april 2023
Reactie van Joy op 14 mei 2023
Dear Chon Shalom,We are grateful for your comments and for sharing your experiences of stay. As for the feedback, I will look into it together with the management team seriously to better our products and service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We look forward to the opportunity to welcome you back again soon. Best regards,Nawarat Pew-onExecutive Assistant Manager

8/10 – Goed

zac

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
The staff and property was great however they also offer a transfer service that wasnt advertised and that was a huge pain cause even the speed boat company didnt know about it. It would have saved so much time and hassle knowing and using that
1 nacht verbleven in april 2023
Reactie van Nat op 8 mei 2023
Dear Zac,We thank you for sharing your experience with us to continuously make changes to our improvement of the guest experience and we apologize for the inconvenience that may cause your experience. We would be more than happy to have an opportunity to welcome you back.

8/10 – Goed

andres

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Es un buen lugar, muy bonito y agradable. Tienen que considerar que la única manera de salir y volver al hotel es en bote y por la lejanía del hotel no es barato. Lo demás muy agradable !!
3 nachten verbleven in april 2023
Reactie van Nat op 8 mei 2023
Dear Andres,Thank you for taking the time to share your experience. We really appreciate it and hope to have an opportunity to welcome you back.Take care!

10/10 – Uitstekend

Zachary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is heaven on earth!
2 nachten verbleven in april 2023
Reactie van Nat op 8 mei 2023
Thank you for taking the time to share your great experience. We really appreciate your comment and hope to have an opportunity to welcome you back :)

8/10 – Goed

vegar

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Fin plass og bra service .. men noe slitt og gammelt. Tenger en oppussing!
2 nachten verbleven in april 2023
Reactie van Nat op 8 mei 2023
Dear Vegar,We thank you for sharing your experience with us to continuously make changes to our improvement of the guest experience and we apologize for the inconvenience that may cause your experience during your stay with us. We will take it seriously and definitely improve our property to be better. We would be more than happy to have an opportunity to welcome you back after everything is done so that we can deliver our higher standard. :)

8/10 – Goed

Lyn

Reisde met partner
Positief: Netheid, personeel en service
The hotel was undergoing renovations and new construction so some of the amenities were closed with some building noise. This didn’t really cause too many problems and will enhance the hotel when completed. The main bar was extremely quiet and lacked any atmosphere unfortunately. The beachfront studio we had was nice and well situated but needed some upgrading, especially in the bathroom. Again, it didn’t detract from our stay. We didn’t use the pools but one was out of use for a day? The beach is lovely but again could do with a bit of cleaning. The breakfast restaurant needs hand sanitizer as everyone uses the same implements for serving the food. The staff were friendly & helpful. All this said we had a great stay and loved Phi Phi. Would also stay here again.
4 nachten verbleven in maart 2023
Reactie van Nat op 7 mrt 2023
Dear Lyn,We thank you for sharing your experience with us to continuously make changes to our improvement of the guest experience and we apologize for the inconvenience that may cause your experience during your stay with us. We would be more than happy to have an opportunity to welcome you back after everything is done so that we can deliver our higher standard Best regards,Nat Rattanakeree

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location fantastic views right on the beach. One hour speed boat trip to there which was ok. Food at the 3-4 restaurants was good. Very relaxing 7 days.
7 nachten verbleven in februari 2023
Reactie van Nat op 15 feb 2023
Dear Ian,Thank you for taking the time to share your great experience. We really appreciate it and hope to see you soon, take care!Best regards,Nat Rattanakeree

8/10 – Goed

Francine

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Phi phi holidays ressort
Très bel établissement, personnel accueillant surtout le service de réception et le spa Le personnel du restaurant manque de formation et surtout pas très efficace Les bungalow sur la plage extra et le ménage tout les jours super A déconseiller aux personnes âgées ayant des difficultés à se déplacer
5 nachten verbleven in januari 2023
Reactie van Joy op 10 feb 2023
Dear Francine,We thank you for sharing your experience with us.I am truly sorry to hear that your trip your stay was not up to your expectations and that you have felt left down by the service provided.I have shared your comments about the service in the restaurant with our Food and Beverage Manager, is currently working on improving our service.Best regards,Nawarat Pewon

8/10 – Goed

andrea

Positief: Netheid, personeel en service en comfort kamer
It needs updating but they trying after covid…
3 nachten verbleven in januari 2023

6/10 – Redelijk

Kristin

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Beautiful scenery, but very secluded. Food options are mediocre. Any boat transportation arranged by the hotel was not pleasant… they stuff you in so tight.
2 nachten verbleven in januari 2023
Reactie van Joy op 10 feb 2023
Dear Kristin,Thank you for sharing your experience with us.I have shared your comments with the Speedboat company that the passenger are not inconvenienced by the service during the trip to the hotel. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit.Best regards,Nawarat Pewon

2/10 – Ontzettend slecht

Jane

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel offered very poor customer service - had a n issue with the Gala Ball which was very poorly handled
3 nachten verbleven in december 2022
Reactie van Joy op 10 feb 2023
Deat Jane,Thank you for sharing your experience with us.I am truly sorry to hear that your trip your stay was not up to your expectations and that you have felt left down by the service provided.I have shared your comments with the relevant manager, to ensure that we will be taken to minimize re-occurrence. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit.Best regards,Nawarat Pewon

10/10 – Uitstekend

Wayne

3 nachten verbleven in januari 2023
Reactie van Joy op 10 feb 2023
Dear Wayne,Thank you for taking your time for your score.we really appreciate it and hope to see you soon, take care!Best regards,Nawarat Pewon

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9.9/10
Having stayed for 2 nights 8 years ago, I was really looking forward to returning. Having paid for a superior room I was a little disappointed about the room which was very tired looking, as was the communal areas! However, after I got over that this still is a really terrific resort. It may not quite be 4 star standard but I noted that there was some refurbishment going on, so hopefully it will be really nice when complete. The rooms were clean and comfortable, but a bit dated, while the breakfast was reasonable without being spectacular. It is the location that is the main attraction though. Situated on a lovely beach shared with 2 or 3 other hotels the setting is wonderful. There are 3 restaurants situated beside the long-tail boats, that can take you to see around the islands. At the far end there is another restaurant which is a kind of tree house with typical Thai food that I recommend. Beside that restaurant there are motorbike side car taxis that take you to the next bay which has a lovely small wooden village. The old sunset bar at the hotel has been replaced with other apartments, a bar and pool area which was nice. The hotel did not seem full which added to the peace and quiet which was only disrupted by a few tour boats at lunchtime. Despite my initial feeling this still is a wonderful place which I would return to again!
7 nachten verbleven in december 2022
Reactie van Joy op 10 feb 2023
Dear Stuart,We are grateful for your comments and for sharing your experiences of stay. As for our product, I will look into it together with the management team seriously to better our products and service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best regards,Nawarat Pewon

10/10 – Uitstekend

Uday Kiran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved staying here on the sunset pool view room. It was an overall unforgettable experience with pleasant stay and excellent staff.
Reactie van Joy op 10 feb 2023
Dear Uday Kiran,Thank you for taking your time for the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon, take care!Best regards,Nawarat Pewon

10/10 – Uitstekend

naoto

Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in december 2022
Reactie van Joy op 21 jun 2023
Dear Naoto,Thanks so much for sharing your experience with us. We hope to see you again soonBest regards,Nawatat Pew-onExecutive Assistant Manager

10/10 – Uitstekend

Bernadine

3 nachten verbleven in oktober 2022
Reactie van Joy op 21 jun 2023
Dear Bernadine,Thanks so much for sharing your experience with us. We hope to see you again soonBest regards,Nawarat Pew-onExecutive Assistant Manager

2/10 – Ontzettend slecht

Marc-Olivier

2 nachten verbleven in oktober 2022
Reactie van Joy op 21 jun 2023
Dear Marc,Thanks so much for sharing your experience with us. We hope to make it right on your next visit.Best regards,Nawarat Pew-onExecutive Assistant Manager