We had a wonderful stay. It is a beautiful hotel but a few things let it down. Room and restaurant were very clean but there was quite a lot of rubbish - plastic bottles and general rubbish, around the resort. Maybe need more bins? Or encourage guests to take their rubbish.
Overall the staff were wonderful. Happy, cheerful and helpful. There were a couple of staff in the Lets See Bar who let the resort down. The lady and guy that ran the bar, the trips and the snorkel hire were quite miserable and not very accommodating. It seemed an effort for them to serve you and no smiles - like the staff in the rest of the resort. We hired snorkels for the day but in the afternoon we wanted to go for a walk and didn’t want to leave them lying around so we asked them if we could leave them at the bar and collect when we returned after a short walk, but they rolled their eyes at us and made it seem as if it was a huge effort - even though they did hold onto them for an hour in the end. Otherwise all staff were fabulous :)