Banyan Tree-accommodaties in Ko Yao

"Fantastische mensen en personeel van het hotel "

"Goed resort"

"alles was prima in orde prachtig hotel"

" There are 2 nice things about the resort, the view and the village behind. Unlike what you may think based on reviews and the price you have to pay for a stay, this is far away of being a 5 star resort. Our accommodation was old, service is ok, but not more. Employees are not trained for 5 star service. Food is mediocre. In general, the hotel sells an experience, but does not deliver. I cannot imagine that the management is not aware of the situation. In Asia and Thailand you can find lots of 5 star resorts with outstanding service. This is not the one to go to. Really disappointed in the hotel, we left after 1 day, instead of 4. After mentioning at the reception we are leaving the fist thing presented was a form that we refrain from restitution. In my opinion they are more concerned about the money that the experience they deliver. Do yourself a big favor and book a different resort. There are so much beautiful resorts that deliver the experience you want to have. "

"Schone kamer heerlijk zachte bedden ,goede douche en bad, airco stil en krachtig. Vlak bij het strand fijn dak zwembad met prachtig uitzicht Een min puntje was dat er geen parasols bij de ligbedden stonden waar door het in de volle zon te heet wordt voor mij althans."

"This is a massive hotel. Although in low season, the breakfast during “high hour” 9.00 was terribly crowded. Variety is amazing. The rooms are spacious but smell moldy. Rooms are clean. Beds are good. Lots of swimming possibilities and kids club. Compared to the Kathathani in Chiang Rai, where they let you feel like home, this hotel lets you feel like a number. If there are no problems they are friendly and helpful, however if there are problems, it is not their problem. Like the washing machines for instance. Both broken during a washing cycle. Had to wait 30 minutes for a technician to come which eventually was not coming because the initial staff didn’t listen and thought we wanted to make use of a broken machine. Then when they came the conclusion was the machine was broken, and we were left with soaking wet and full of soap clothes. No excuse, no apologies, just the 60 baht back and gone was the manager. As if that is what I am waiting for. It is sad this incident reflects over this stay. And compared to their other resort, including the massiveness I would not recommend it. "