4 restaurants, serveren ontbijt, lunch, diner, internationale gerechten

Beoordelingen van ITC Sonar, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Sonar, a Luxury Collection Hotel, Kolkata
Jbs Haldane Avenue (Opp Science City),, Kolkata, 1, Kolkata, West Bengal

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 142 van 234 beoordelingen" "
Gastenscore: 8 - Goed. 58 van 234 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 234 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 234 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 234 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Manish

1 nacht verbleven in april 2024

8/10 – Goed

Olga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mr.Nitin Bahl op 18 apr 2024
Dear Guest ,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

sarani

1 nacht verbleven in maart 2024
Reactie van Mr.Nitin Bahl op 10 apr 2024
Dear Ms. Sarani,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated, and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

Eckardt

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Overall stay was good, few things would need to see amendment. Speed of check-in, service at lobby lounge if any than too slow, noisy and disturbant violine player
2 nachten verbleven in maart 2024
Reactie van Mr.Nitin Bahl op 15 mrt 2024
DearGuest, Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. However, we have also noted the dissatisfaction which you have mentioned in your feedback. I sincerely apologise for the same.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Maharaj

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a classic 5 star luxury with 4 star price. Beautiful park like surroundings with lily and koi pools around the hotel accentuating its beauty
1 nacht verbleven in februari 2024
Reactie van Mr.Nitin Bahl op 27 feb 2024
Dear Mr.Mukherjee ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Debjani

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value for longer stays. Good food, service and amenities.
9 nachten verbleven in februari 2024
Reactie van Mr.Nitin Bahl op 21 feb 2024
Dear Ms.Debjani ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Ary C.

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Mr.Nitin Bahl op 19 feb 2024
Dear Mr.Ary,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated, and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Sangita

1 nacht verbleven in januari 2024
Reactie van Mr.Nitin Bahl op 10 jan 2024
Dear Ms.Sangita ,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated, and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

Sangita

4 nachten verbleven in januari 2024
Reactie van Mr.Nitin Bahl op 9 jan 2024
Dear Ms. Sangita,Namaste!Thank you for choosing us as your preferred hotel. Your kind recommendation is highly appreciated and your patronage is deeply valued.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Trinanjan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience
4 nachten verbleven in december 2023
Reactie van Mr.Nitin Bahl op 29 dec 2023
Dear Mr.Trinanjan ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 – Redelijk

Samar, Winter Park

2 nachten verbleven in december 2023
Reactie van Mr.Nitin Bahl op 19 dec 2023
Dear Mr. Samar,Namaste!At the outset allow me to thank you for choosing us as your preferred hotel. I wish to thank you ever so much for taking out time and effort in sharing your feedback about your recent stay with us.I would request you to kindly share your detailed feedback as to what went wrong for rating us 3 as 3 is considered to be a poor rating for us,so that I could understand the situation and investigate the same at the earliest and scrutinize further to initiate necessary corrective measures. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Krishna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Mr.Nitin Bahl op 15 dec 2023
Dear Mr.Krishna ,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 – Matig

Samar, Winter Park

3 nachten verbleven in december 2023
Reactie van Mr.Nitin Bahl op 15 dec 2023
Dear Mr. Samar,Namaste!Thank you for sharing your feedback with us and we have noted your feedback with great concern, and we regret the inconvenience caused.While we are investigating on this, I would request you to kindly let us know a convenient time to connect with you for a detailed discussion so that we may scrutinize further and initiate necessary corrective measures. Assuring you of our best services at all times. We look forward to welcoming you back and hope to impress you with all our offerings.Warm regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

sarani

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We would like to thank the staff for their hospitality, specially Gaurav from the reception team went above and beyond to make our stay comfortable.
1 nacht verbleven in november 2023
Reactie van Mr.Nitin Bahl op 15 dec 2023
Dear Ms.Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us.Your appreciation has been shared with Gaurav and the entire team to whom it will be highly inspiring.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

Kalyan

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Nitin Bahl - Hotel Manager op 18 nov 2023
Dear Mr. Kalyan,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 – Matig

Hyoung Joo

1 nacht verbleven in oktober 2023
Reactie van Nitin Bahl - Hotel Manager op 18 nov 2023
Dear Mr. Joo,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Antonios

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable
Very comfortable, I can definitely recommend when staying in Kolkata.
1 nacht verbleven in oktober 2023
Reactie van Nitin Bahl - Hotel Manager op 18 nov 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schöner Spabereich, tolles Hotel und sehr freundliches Personal. Die Anlage auch sehr angelegt und gepflegt. Durch diebhohe Luftfeuchtigkeit gibt es aber immer auch ein paar feuchte Ecken.
1 nacht verbleven in september 2023
Reactie van Nitin Bahl, Hotel Manager - ITC Sonar op 18 sep 2023
Dear Mr. Thomas,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We have also noted your points pertaining to the dampness. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

4/10 – Matig

Sanjay

1 nacht verbleven in augustus 2023
Reactie van Nitin Bahl - Hotel Manager, ITC Sonar op 16 aug 2023
Dear Mr. Sanjay,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. May I request you to kindly contact or share your details so that we could connect, to understand the reason for giving us a 2 star and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

6/10 – Redelijk

Natish

Positief: Netheid
Negatief: Personeel en service
10 nachten verbleven in juli 2023
Reactie van Nitin Bahl, Hotel Manager - ITC Sonar op 24 jul 2023
Dear Mr. Natish,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. May I request you to kindly contact or share your details so that we could connect, to understand the reason as we are unable to locate your booking and and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

2/10 – Ontzettend slecht

Anabill

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a horrible experience at ITC Sonar Bangla, stayed for one night and had booked a room with city view, they gave a room with a view of a brick wall on literally the ground floor. When I called the front desk they kept transferring my call and telling me someone will come to my door to chnage to room, after 5 calls to the front desk and the duty manager and spending almost 2 hours trying to get the room I booked in the first place they stopped responding to my calls and made me stay in a dirty and smelly room. Never expected to get something more just what I booked for. I expected at least the manager to call and let me know that it would not be possible. They didn’t even have the courtesy to do that. This is the state of ITC hospitality
1 nacht verbleven in juli 2023
Reactie van Nitin Bahl, Hotel Manager op 21 jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback. Inconvenience is deeply regretted. We understand that you are traveling, hence may I request you to kindly contact or share your details so that we could connect, to understand the reason and investigate to do the needful.Your patronage is deeply valued and we look forward to welcoming you back.Warm regardsNitin BahlHotel Manager – ITC Sonar

2/10 – Ontzettend slecht

Surya

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property has freely roaming lizards. Staff was unapologetic and brushed it as a pushy customer case. Will be posting the picture of lizards on the door of my room. If there are lizards near the rooms where there is supposedly nothing to feed on for the lizards, one can only imagine he hygiene in their food production areas.
2 nachten verbleven in juli 2023
Reactie van Nitin Bahl, Hotel Manager op 16 jul 2023
Dear Mr. Surya,Namaste!Thank you very much for taking out time and speaking to me in regards to the same. Your point has been well noted and we have escalated this matter to our pest control team to ensure the same is completely eradicated. Inconvenience is deeply regretted.Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

sarani

Reisde met familie
Enjoyed our stay
1 nacht verbleven in juli 2023
Reactie van Nitin Bahl, Hotel Manager op 6 jul 2023
Dear Ms. Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your recent stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

sarani

1 nacht verbleven in juni 2023
Reactie van Nitin Bahl, Hotel Manager - ITC Sonar op 24 jul 2023
Dear Ms. Sarani,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

sarani

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a comfortable stay
1 nacht verbleven in juni 2023
Reactie van Gaurav Soneja, General Manager – ITC Royal Bengal op 4 jul 2023
Dear Ms. Sarani,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Renhong

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Renhong,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Jiyun

1 nacht verbleven in mei 2023
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Jiyun,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

haechool

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2023
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Mustafizur

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service is excellent, rooms are very clean with all facilities, food is good, staff are very friendly and helpful. Overall, I am very impressed.
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Mustafizur,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Mustafiz

Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Mustafiz,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

MADHURA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay. I will stay again. Thanks
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Madhura,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 – Ontzettend slecht

Syed

Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Syed,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Vineet

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Felt 'welcome'
Each and every staff, irrespective of their job profile was willing to step out and assist/help you in any form and make sure that you as a guest is comfortable to the fullest.
1 nacht verbleven in november 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Vineet,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation is shared with the team to whom it will be highly inspiring.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Badruddin

Positief: Personeel en service
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Badruddin,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Gangotri

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service
I had a wonderful experience one of the best hotels i have visited so far. My sister abd father went for the trip.
2 nachten verbleven in september 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Gangotri,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

Urmila

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Staff was polite and professional, but the property is starting to show it's age and needs major renovation.
3 nachten verbleven in augustus 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Urmila,Namaste!We have noted your feedback with great concern and I sincerely apologise and regret the inconvenience caused. We are in the process of upgrading the infrastructure but the same is happening in phase wise. Assuring you of our best services at all times.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Tanabi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Tanabi,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Amazing
3 nachten verbleven in juni 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your visit with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

EMILIE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in mei 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Emilie,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

TANMAY

1 nacht verbleven in mei 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Tanmay,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Anita

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Anita,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 – Ontzettend slecht

Vikash

Zakenreiziger
Negatief: Personeel en service
Arrogant staff
I reached hotel at around 4:15 pm for check in but I was told that room will take another 15 minutes to be sanitized/cleaned. On my insistence that I am getting late for meetings and this is normal check in time and not early check in, I was allocated the room. However, the staff sitting at check in counter was so arrogant that she didn’t even help or asked concierge to help me with my luggage. I carried 2 heavy bags to my room (which was a long walk) and none of the staff watching me carrying those 2 bags came forward for help !! So in summary, some of the staff I dealt with were very arrogant.
1 nacht verbleven in mei 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Vikash,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

8/10 – Goed

Syama

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a pleasant stay
3 nachten verbleven in april 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Syama,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

6/10 – Redelijk

Deepak

Reisde met partner
Positief: Netheid, personeel en service
ITC Sonar is a very old property, most of facilities like swimming, gym, spa etc are under renovation. However, we got temporary access to connected ITC Royal Bengal building to access such facilities The lily pond appears too dirty too. Eden Restaurant was always full during breakfast no space to seat. Staffs are polite and willing to help, food was also nice. System management is poor, I paid via my debit card while I checked in. This was not showing to the executive at reception and he was asking me to make another payment. Annoying! How come a paid status for my hotel accommodation wouldn’t reflect to them in their system , I paid all my dining and other expenses in cash at the spot. They were insisting for the receipt I got at the time I checked in or else pay again. What a joke!!
2 nachten verbleven in april 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Deepak,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warm regardsNitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

TANMAY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
the stay was nice
1 nacht verbleven in april 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Tanmay,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us.We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

2/10 – Ontzettend slecht

Prasoon

2 nachten verbleven in april 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Prasoon,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

mayami

5 nachten verbleven in maart 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Mayami,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Kaustav

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good standards of hospitality. Even if something goes wrong, the extremely courteous management makes sure that the guests are valued. Every piece of feedback is taken seriously and the hotel tries to constantly better its standards.
6 nachten verbleven in maart 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Kaustav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

10/10 – Uitstekend

Nibedita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience. Would recommend to everyone
1 nacht verbleven in maart 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Ms. Nibedita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience at the during your visit with us. We deeply value your relationship with ITC Sonar and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Nitin BahlHotel Manager – ITC Sonar

8/10 – Goed

Shekhar

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022
Reactie van Nitin Bahl, Hotel Manager op 10 jul 2023
Dear Mr. Shekhar,Namaste!Thank you so much for your recommendation which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Nitin BahlHotel Manager – ITC Sonar