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Beoordelingen van JW Marriott Hotel Kolkata

5 out of 5
JW Marriott Hotel Kolkata
4A, J.B.S. Haldane Avenue, Kolkata, West Bengal

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 139 van 194 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 194 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 194 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 194 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 194 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great Hotel. Magnificent Breakfast. Can't fault the hotel.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Deb, Union City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food at JW Kitchen was awesome
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Soumik, Seattle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous property. The room I got was fantastic. Dining options within the property was superb. Loved the Asian restaurant. Pool area was beautiful to hang out. Bit inconvenient to get to the main parts of the city.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ritu

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Gym in the City
All is good about the property, it is neat and clean with amazing gym facility with good trainers, food is amazing. It is vibrant with young energy.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

AMITABHA, Sewaren

4 nachten verbleven in februari 2024

10/10 – Uitstekend

Adam

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt safe and the hospitality is incredible.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

LIMEI

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Amitesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Tanya

Positief: Netheid
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Tanuka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everybody was very friendly and knowledgeable . They treated my 7 month old baby Arya like she was an celebrity .Thankyou we had a wonderful stay
2 nachten verbleven in januari 2024

8/10 – Goed

Aviral

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very pleasant and relaxing stay at the JW Marriott Kolkata. Everything was amazing at the property, from the politeness and attentiveness of the staff, good vibes all around, large, open and quiet indulgences, luxurious and clean rooms, round the clock service from the staff. I would especially like to mention Ankita from the reception area for making my check-in and check-out experience seamless, Chetan for always checking up on me and my family during breakfast and dinner, Florence for always accommodating us to spend time at the JW lounge. All the staff were always polite and courteous. Only one point I felt where some attention is required. Kolkata being a warm and humid city, I was expecting the air conditioning in the property and the rooms to be cold and comfortable but it wasn't really so. I found it somehow manageable but not comfortable for a cozy good night's sleep.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Anmol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Someshekhar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our kid enjoyed his stay! Staff like Alamgir made his breakfast buffets so much special! Loved the attention to detail and guest satisfaction
4 nachten verbleven in november 2023

10/10 – Uitstekend

Aniruddha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional and all the staff were always friendly and extremely supportive. Everyone had a smile on their face when helping me out irrespective of how busy things got in general
1 nacht verbleven in november 2023

10/10 – Uitstekend

MIKHAEL, Walpole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Neha Kapoor op 26 okt 2023
Dear Mikhael,Thank you for using JW Marriott Kolkata. We are happy to hear that you had a comfortable stay.Looking forward to welcome you back soon.

2/10 – Ontzettend slecht

Prateek

4 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was friendly and efficient. Indrani was especially lovely and welcoming to us. We really appreciated her thoughtfulness and the welcome she gave us. There was an issue with a pickup from the city but the chief concierge Aman Shangari apologized for the mixup and sorted it all out. We appreciated his quick resolution of the situation.
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Saagar

2 nachten verbleven in september 2023

4/10 – Matig

VIMAL, HICKSVILLE

1 nacht verbleven in september 2023

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe, calm place to stay, just a shame that the pool looks over the flyover. Staff very (maybe overly) attentive
1 nacht verbleven in september 2023

10/10 – Uitstekend

STEPHEN ANDREW

Reisde met familie
Positief: Voorzieningen
The staff from all the different departments were very kind, courteous, helpful & pleasing. The best part of our stay was the staff. I would recommend this hotel to others based on that fact only.
13 nachten verbleven in juli 2023
Reactie van JW Marriott Kolkata op 9 aug 2023
Thank you for your valuable feedbak Mr Stephen. We look forward to welcoming you!Regards,Neha KapoorDirector of Rooms

10/10 – Uitstekend

Sandipan, Santa Clara

Positief: Netheid
1 nacht verbleven in augustus 2023
Reactie van JW Marriott Kolkata op 9 aug 2023
Thank you for your valuable feedbak. We look forward to welcoming you!Regards,Neha KapoorDirector of Rooms

10/10 – Uitstekend

saiful

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel in Kolkata.
Amazing hospitality, they went out of their way to make us feel special, we celebrated our daughters 10th birthday. They decorated the rooms, gave us cakes in the room and on breakfast. I have stayed in all the other 5star properties in Kolkata, and I must say JW Marriott has indeed stolen my heart. Will definitely stay here next time I am in Kolkata.
View from the room.
2 nachten verbleven in juli 2023
Reactie van JW Marriott Kolkata op 9 aug 2023
Thank you for your valuable feedbak Mr Saiful. We look forward to welcome you back soon!Regards,Neha KapoorDirector of Rooms

2/10 – Ontzettend slecht

Awinish

Reisde met een groep, Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Service for front office was not amicable with customer.
2 nachten verbleven in augustus 2023
Reactie van JW Marriott Kolkata op 9 aug 2023
Dear Mr. Awinish,Please accept my most sincere apologies for the inconvenience caused to you during the stay. Will surely look into the feedback and work on the same.Regards,Neha KapoorDirector of RoomsJW Marriott Kolkata

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A pleasant surprise to get a fabulous hotel at an economy hotel price. Superb service and courteous staff. Got a great driver for a private trip and airport ride. Location away from the tourist sites. A la carte offered, but buffet not superb.
2 nachten verbleven in juni 2023
Reactie van JW Marriott Kolkata op 9 aug 2023
Thank you for your valuable feedbak Mr John. We look forward to welcoming you!Regards,Neha KapoorDirector of Rooms

8/10 – Goed

SANGEETA, lexington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Team JW Marriott Kolkata op 9 mei 2023
Dear Sangeeta,Thank you for sharing review in regard to your stay at JW Marriott Kolkata.The dedicated team makes it possible to render suave undulated services with extravagance opulenceWe would look forward to welcome you back soon in your next visitBest Regards, General Manager JW Marriott Kolkata

8/10 – Goed

TANZEEM

1 nacht verbleven in april 2023
Reactie van Team JW Marriott Kolkata op 9 mei 2023
Dear Guest,Thank you for sharing review in regard to your stay at JW Marriott Kolkata.The dedicated team makes it possible to render suave undulated services with extravagance opulenceWe would look forward to welcome you back soon in your next visit.Best Regards, General Manager JW Marriott Kolkata

10/10 – Uitstekend

Kumar, Waxhaw

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and easy to get to most places. Service was excellent.
3 nachten verbleven in april 2023
Reactie van General Manager op 28 apr 2023
Dear Guest,We are gratified to receive your feedback, sharing your recent experience with us.As been described, we are delighted to provide you with the comfort and luxury which Marriott is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence.Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work.Let us know when you plan your next visit!Best regards,General ManagerJW Marriott Kolkata

10/10 – Uitstekend

Jagdish

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van General Manager op 28 apr 2023
Dear Guest,We are gratified to receive your feedback, sharing your recent experience with us.As been described, we are delighted to provide you with the comfort and luxury which Marriott is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence.Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work.Let us know when you plan your next visit!Best regards,General ManagerJW Marriott Kolkata

4/10 – Matig

YuanQing

3 nachten verbleven in februari 2023
Reactie van Team JW Marriott Kolkata op 28 apr 2023
Dear Guest,Thank you for providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. I do hope you would treat this experience in isolation and provide us another opportunity to showcase the hospitality we are known for.Best RegardsGeneral ManagerJW Marriott Kolkata

10/10 – Uitstekend

Young Gul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2023

10/10 – Uitstekend

Tanisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding staff, service, and food!
8 nachten verbleven in februari 2023

8/10 – Goed

Kanchita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was excellent from all staff especially mirinmoyee
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Dipra

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for 8 nights. Really good property (though the views arent much to write about but thats not really what the hotel is about). Great staff and service and the rooms are top notch. My only complaint if I have to have one is that the breakfast got a bit repetitive after a few days. Other 5 star hotels tend to have greater variety but the food was excellent either way
8 nachten verbleven in februari 2023

10/10 – Uitstekend

BHASKAR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Praimraj

2 nachten verbleven in januari 2023

2/10 – Ontzettend slecht

Sanjeev

2 nachten verbleven in december 2022

10/10 – Uitstekend

Malavika

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

PARTHA, KATY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and very clean
4 nachten verbleven in september 2022

10/10 – Uitstekend

amit

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Satyavarni

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022

2/10 – Ontzettend slecht

Roop

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I had the worst experience. So i booked a room for a day for my dad’s birthday through expedia app, and i paid for 3 guest mom dad and my brother. And i paid additional charge for all meals and special deal which included spa worth 1000 and few more things. So when my family reached hotel for check in , they were asking money for 3rd guest meals when I already paid through expedia. I showed them everything, mailed them everything and that no terms n conditions were written as they were stating. They were just not listening at all and was like in expedia they show meals for 3 guest but we have different policies so you’ll have to pay this much amount of money for the 3rd guest meals. Though I literally paid extra for meals for all. Anyway When they asked for special deals they refused to give that as well and said we dont have such thing you’ll have to talk to our manager for that. They were being ridiculous. It literally spoiled my dad’s birthday. I wanted to give him a memorable stay so that he’d relax and have a great time. And just never going to book again here. Worst experience ever.
1 nacht verbleven in april 2022

10/10 – Uitstekend

nikhil

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay. Very clean and comfortable stay
3 nachten verbleven in april 2022
Reactie van Sumeet Suri op 18 apr 2022
Dear Guest, Thank you for sharing review in regard to your stay at JW Marriott Kolkata. It is always encouraging to hear positive review, particularly when it comes from those who matter the most to us – you! We appreciate you choosing to stay with us during these unusual times. We would look forward to welcome you back soon in your next visit Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

8/10 – Goed

Ritima

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at JW Marriott Kolkata was good overall. Housekeeping executive Tanmay was very efficient, and so was Angira at the reception. The executives at the coffee shop during breakfast were a bit lackadaisical, but pulled up their socks after complaining. Food was good, and had great variety.
1 nacht verbleven in maart 2022
Reactie van Sumeet Suri op 18 apr 2022
Dear Guest On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you! Your words of appreciation towards Tanmay and Angira is highly motivating. Also, your feedbacks towards the breakfast experience is duly noted. Taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for and your feedback will helps us to deliver the best of services for your future visits. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit. Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

10/10 – Uitstekend

Harrison

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2022
Reactie van Sumeet Suri op 18 apr 2022
Dear Guest, We are gratified to receive your feedback, sharing your recent experience with us. As been described, we are delighted to provide you with the comfort and luxury which Marriott is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence. Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work. Let us know when you plan your next visit! Best regards, Sumeet Suri General Manager, JW Marriott Kolkata

2/10 – Ontzettend slecht

Michael

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Even though I specifically booked a non smoking suite, all they could offer was a smoking suite. So I had to downgrade to a regular room. The front office check in clerk downright lied about it saying I booked a smoking suite by mistake even though my reservation clearly stated non smoking.I would never recommend this hotel in future
2 nachten verbleven in februari 2022
Reactie van Sumeet Suri op 18 apr 2022
Dear Guest, Thank you for choosing to stay at the JW Marriott Kolkata and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback regarding the room reservation glitch with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. I do hope you would treat this experience in isolation and provide us another opportunity to showcase the hospitality we are known for. Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

8/10 – Goed

Iptika

1 nacht verbleven in februari 2022
Reactie van Sumeet Suri op 2 mrt 2022
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your feedback with us regarding your recent stay at the JW Marriott Kolkata. By taking pride in putting people first, we attempt to deliver the true Marriott experience what we are known for. However if you can share your experience on overall hotel stay in little more detail so that we can ensure to deliver the best of services for your future visits. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We would look forward to welcome you back soon in your next visit. Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

10/10 – Uitstekend

Tamali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean property
1 nacht verbleven in februari 2022
Reactie van Sumeet Suri op 25 feb 2022
Dear Guest, Thank you for sharing a 5-star review in regard to your stay at JW Marriott Kolkata. It is always encouraging to hear positive review, particularly when it comes from those who matter the most to us – you! Once again, we appreciate you taking the time to share your feedback. We would look forward to welcome you back soon in your next visit Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

10/10 – Uitstekend

Sanjit

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service
2 nachten verbleven in januari 2022
Reactie van Sumeet Suri op 25 feb 2022
Dear Sanjit, Thank you for sharing a 5-star review in regard to your stay at JW Marriott Kolkata. It is always encouraging to hear positive review, particularly when it comes from those who matter the most to us – you! We appreciate you choosing to stay with us during these unusual times. We would look forward to welcome you back soon in your next visit Best Regards, Sumeet Suri General Manager JW Marriott Kolkata

2/10 – Ontzettend slecht

Pratik

1 nacht verbleven in januari 2022