This is not a 5-star hotel.
I never normally do reviews. Before I do, I just want to say that the staff were great and tried their very best.
This is a management/ownership issue, the resort is tired and run down. This was a family holiday with 12 of us split over 6 rooms.
1. Booked 6 x rooms (3 x Qu/Sgl + 3 x Dbl/Dbl). This was important because of the people we had travelling. We also requested in advance that two of the rooms to be interconnecting which was confirmed that this would be planned into the scheduling. Arrived (1am) to learn we had 5 x Queen/Single, 1 x Double/Double, no interconnecting rooms and spread all over the resort, not near each other. Told fully booked, nothing could be done. Too tired to argue.
2. We ended up getting shifted after two days to an interconnecting room (took us a couple of goes to get that sorted). Later that day, had to be shifted from that interconnecting room to another interconnecting room as that one had plumbing issues. The second interconnecting room had no hot water and had to get that sorted out too.
3. Multiple rooms without TV channels working.
4. Multiple instances of having to go up and order because no one was serving us or around to take our order.
5. Some of our other rooms had plumbing issues.
6. Apart from teppanyaki and wicked walu had to pre-order our dinner meals for the restaurants. On arrival, it all came out straight away (entrees and mains) and most instances overcooked.
Not 5-star hotel standard.
