Dear yoona, We would like to sincerely apologies to you on behalf of our team. We are very strict on these type of feedback as we always want to make sure that our guest have the best and most smooth check-in process. rest assure you that we don't have such rules in our suites. However, we do contact all our customers/guests ahead of their arrival time to make sure that they get inside their rooms as quick as possible. We will take the right actions to prevent such case from happening again in and upgraded our service to give the best in the future. We hope to have you again in our property. Thank you very much for your understanding and for staying with us. Sincerely, Delice Suites Manager

Dear Saiful, We would like to sincerely apologies to you on behalf of our team. We are very strict on these type of feedback as we always want to make sure that our guest have the best and most smooth check-in process. rest assure you that we don't have such rules in our suites. However, we do contact all our customers/guests ahead of their arrival time to make sure that they get inside their rooms as quick as possible. We will take the right actions to prevent such case from happening again in the future. We hope to have you again in our property. Thank you very much for your understanding and for staying with us. Sincerely, Delice Suites Manager

Dear Respected Guest, Thank you for staying with us at Delice Suites luxury suites. We would love to hear your feedback as to have the right action steps in place. We do sincerely apologies for any bad experience you might have had during your stay. Rest assure that we are strive to do the best to ensure our guests comforts and to have them at their second home. Thank you once again and hope to have you again with us. Sincerely, Delice Suites Manager