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Beoordelingen van Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

4 out of 5
Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur
172, Jalan Imbi, Kuala Lumpur

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 76 van 176 beoordelingen" "
Gastenscore: 8 - Goed. 54 van 176 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 176 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 176 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 176 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede ligging op loopafstand van restaurants en shoppingmalls. Monorailstation op ongeveer 10 minuten loopafstand. Ruim appartement op 21e verdieping met mooi uitzicht op Petronas Towers. Heerlijk zwembad op 30e verdieping, ook met prachtig uitzicht. Zwembadhandoeken aanwezig, deze liggen op de kamer. Fantastische, ruime (regen-)douche. 2 bedroom geboekt voor gezin met 2 kinderen. 1 slaapkamer uitstekend. Andere bleek kleinere kamer met groot 1 persoonsbed. Echter te klein voor 2 kinderen. Vreemd. Snel opgelost door 1 extra bed te plaatsen. De slaap kamer was nu wel helemaal vol en de deur kon niet meer dicht. Door twee badkamers, ruime woonkamer en kitchenette met koffie- en theefaciliteiten en zelfs een wasmachine wel heel plezierig verblijf gehad. Ontbijt in hotel in gebouw ernaast. Erg druk in hoogseizoen. Soms wachten om naar binnen te kunnen. Eenmaal binnen wel heel goed, echt heel uitgebreid ontbijtbuffet. Goede wifi op kamer.
3 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in november 2018
Reactie van Victor Hiew, Director of Operations op 30 nov 2018
Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, please let us know if there is anything we can do. Thank you. Best regards,

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for a few weeks to explore KL. Apartment was plenty big enough for two. Staff friendly. No issues during stay. Nice pool on top floor.
6 nachten verbleven in februari 2024

10/10 – Uitstekend

Buang Matyani

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and fast check in clearance. Strategic location and walkable distance to shopping and area.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Danny

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent property
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Mark

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
When we arrived to check in, we were told our booking was cancelled! It took 3 days to sort it out! Had to pay for the first nights accommodation as they couldn’t find the booking. We have been reimbursed for this payment but we had a very stressful few days trying to sort the situation out 3 times a day with different staff members.
3 nachten verbleven in januari 2024

8/10 – Goed

Satoshi

Negatief: Staat van de accommodatie en faciliteiten
ブギッビンタンのパビリオンやファーレンハイトから近く、好ロケーションです。 レジデンス棟を1人で利用しましたが、使わない部屋があってもったいなかったです。屋上のプールとジムもいい雰囲気でした。部屋もバルコニーが端から端まで通じています。周囲は開発が進んでおり、騒音が多少気になりますが特に問題ではありません。
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Lidong

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

6/10 – Redelijk

Rie

Reisde met familie en kleine kinderen
Negatief: Netheid
3 nachten verbleven in december 2023

10/10 – Uitstekend

Mie

Reisde met familie
Positief: Netheid, comfort kamer
16 nachten verbleven in december 2023

8/10 – Goed

Muhammad Tajuddin Bin

2 nachten verbleven in december 2023

10/10 – Uitstekend

Mie

Reisde met familie
Positief: Netheid, comfort kamer
Perfect everything in KL
Location is in Bulik Bintang heart of downtown with shops & restaurants- walking distance about 5mins. Accommodation is just what we needed kitchenette and laundry machine. Rooftop swimming pool.
5 nachten verbleven in december 2023

10/10 – Uitstekend

Muhammad, Kulim

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Siew Ting

Positief: Netheid, comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Petra Zita

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hospitable employees..quick to reply on request..clean toom..nice selections for breakfast. Thanks
9 nachten verbleven in november 2023

8/10 – Goed

elizann

Positief: Netheid, staat van de accommodatie en faciliteiten
Good price performance in Bukit Bintang. Clean, comfortable, and good location (just a short, slightly uphill walk and you're at Pavilion Mall). One note, the view of the Towers from the pool on most websites is no longer - new buildings obscure much of, but not all, the view. Still nice pool just not as good of a view. Only downside was front desk staff was zero help getting a taxi when we were leaving - just said call Grab, which we had already done. No list of taxi companies or suggestions on where there might be a taxi stand. The man just said, "well, they sometimes drive by."

8/10 – Goed

Ranjan, Glen Huntly

Positief: Netheid
enjoyed our stay
8 nachten verbleven in september 2023
Reactie van Edmund op 1 nov 2023
Dear Samuel, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

10/10 – Uitstekend

Linda

3 nachten verbleven in september 2023
Reactie van Edmund op 1 nov 2023
Dear Linda, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

8/10 – Goed

HIROKI

Reisde met partner
Positief: Voorzieningen
ブキビンタン、アロー通りへのアクセスがしやすいです。
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Aya

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The residence hotel did not have the bathtub. But each two Bet rooms had a shower room and was good. There were a washing machine and a range and an iron, and the convenience was enough for the long-term stay. There was the pool, too and was able to enjoy it. It was an almost comfortable stay.
7 nachten verbleven in augustus 2023

8/10 – Goed

abdoul

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Nurliana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is walking distance to Pavilion.
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Adam

Positief: Netheid, comfort kamer
14 nachten verbleven in mei 2023

10/10 – Uitstekend

Ka Po Charles

3 nachten verbleven in mei 2023

10/10 – Uitstekend

MASARU

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
ドーセットリージェンシーは洗濯乾燥機が完備され、チェックインがドーセットクアラルンプールのホテルで出来るので非常によかった。
5 nachten verbleven in april 2023

4/10 – Matig

Huei

Reisde met familie
Negatief: Netheid, comfort kamer
Many other better choices
Pungent smell from the toilet Food for buffet breakfast is poor Cleanliness is below average Property is very old
2 nachten verbleven in februari 2023
Reactie van Henry LOO op 13 mrt 2023
Dear Huei Chan,Greetings from Dorsett Kuala Lumpur! We're sorry to learn that your recent visit fell short of pleasant experience and regret for any discomfort that was caused. We understand that these details are essential to an enjoyable stay, and your constructive feedback will be used to help improve room cleaning and maintenance standard to meet guest satisfaction. We truly hope that you will offer us another chance to show you comfortable stay you deserve, as guest satisfaction is our priority.See you again soonBest regards,Henry LOODirector of Operations

10/10 – Uitstekend

Demonteiro

Positief: Netheid, comfort kamer
we are very happy with our stay at the hotel , we would recommended to family and friends .
13 nachten verbleven in februari 2023
Reactie van Henry LOO op 13 mrt 2023
Dear Demonteiro,Greetings from Dorsett Kuala Lumpur! Thank you so much for the time you spend to write your feedback on us. We are pleased to hear you had an enjoyable stay with us. We really appreciate the positive comments and motivation that we will share with our associates to inspire them for better performance. Looking forward to welcome you again here at the Dorsett Kuala Lumpur. Best Regards,Henry LOODirector of Operations

10/10 – Uitstekend

anita

Reisde met familie
Positief: Netheid, comfort kamer
Awesome. Great for family of 4 to 5
Amazing stay. Very happy with the place.
1 nacht verbleven in januari 2023
Reactie van Henry LOO op 4 feb 2023
Dear Anita,Greetings from Dorsett Kuala Lumpur, thank you for your kind review.We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

6/10 – Redelijk

Abdullah

Reisde met familie
Positief: Netheid
Outdated property
Location is good. The property is outdated, hard to get through the reception specially during busy time. Breakfast is standard without much variations during my 6 nights of stay. No house keeping after 7pm. Parking is paid per entry (MYR10)
8 nachten verbleven in januari 2023
Reactie van Henry LOO op 31 jan 2023
Dear Abdullah,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 – Goed

Ian

2 nachten verbleven in januari 2023
Reactie van Henry LOO op 31 jan 2023
Dear Ian,Greetings from Dorsett Kuala Lumpur! Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

8/10 – Goed

Per

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Go’ beliggenhed og rigtig dejlig lejlighed
Reactie van Henry LOO op 31 jan 2023
Dear Per,Greetings from Dorsett Kuala Lumpur!We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your helpful suggestions. We hope you’ll continue to make yourself at home with us for many years to come! Regards,Henry LOODirector of Operations

6/10 – Redelijk

Heini

Reisde met familie
Great location and pool area was nice. However, the room was a bit outdated, furniture and mirrors were dirty and you could here the noise from upstairs. The money didn’t meet the value.
6 nachten verbleven in januari 2023
Reactie van Henry LOO op 31 jan 2023
Dear Heini,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 – Goed

debra

Reisde met partner
The beds are small and hard and the aircon goes up and down on and off by itself
Reactie van Henry LOO op 31 jan 2023
Dear debra,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

10/10 – Uitstekend

Wai Ying

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was a pleasant stay! close to everything that you need! Thank you Dorsett Residences
Reactie van Henry LOO op 31 jan 2023
Dear Wai Ying,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

6/10 – Redelijk

Masri

An encounter at Dorsett KL
Due to their new system per say, the comm between their hospitality dept (room service) and front desk was not very smooth. Waited for our room to be ready for almost an hour. At their new building. We were given an upgraded to suite room ( most exclusive and for VVIP) instead at the old building but was very disappointed. Think the room was vacant for too long that we experienced some unexpected encounters at the room. My wife and I both don’t feel good. We decided to checkout immediately. Thankfully they didn’t not billed us. Instead they waived it and apologised for the inconvenience caused. We managed to get another hotel nearby.
4 nachten verbleven in december 2022
Reactie van Henry LOO op 31 jan 2023
Dear Masri,Greetings from Dorsett Kuala Lumpur! Thank you for your feedback. We hope to welcome you back soon when you are ready for a holiday.Regards,Henry LOODirector of Operations

6/10 – Redelijk

Suhirman Bin Zainal

Reisde met familie
Make up room was not done every day. They kept doing it late in the evenings. This has led to some days where our rooms were left unclean.
6 nachten verbleven in december 2022
Reactie van Henry LOO op 31 jan 2023
Dear Suhirman Bin Zainal, Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 – Goed

Amna

Positief: Netheid, comfort kamer
1 nacht verbleven in december 2022
Reactie van Henry LOO op 14 dec 2022
Dear Amna,Thank you for this delightful review and for support Dorsett Kuala Lumpur! We look forward to having you back again soon.Best regards,Henry LOODirector of Operations

6/10 – Redelijk

Carina

Worn out
Wasn't up to the standard that you got the impression of via pictures when you booked. The room was worn and would have needed a renovation some time ago. Dark, was like a bunker. The pool, on the other hand, was very nice, and above all not full of people. The breakfast was big, but most of it was "dinners" according to where we come from. The location was also very good, close to several popular places Will not book there again, we have been to KL 5 times and will be back in the future.
7 nachten verbleven in november 2022
Reactie van Henry LOO op 14 dec 2022
Dear Carina,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address immediately wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

8/10 – Goed

Amna

Reisde met familie
4 nachten verbleven in november 2022
Reactie van Min op 5 dec 2022
Dear Amna,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to see you again soon.Regards,Lim Hwai MinFront Office Manager

10/10 – Uitstekend

Muhammad

2 nachten verbleven in november 2022

10/10 – Uitstekend

Irsyaduddin

2 nachten verbleven in november 2022
Reactie van Min op 20 nov 2022
Dear Irsyaduddin,Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager

8/10 – Goed

MASATAKA

11 nachten verbleven in september 2022

8/10 – Goed

Mistuko

Positief: Staat van de accommodatie en faciliteiten
ドライヤーのクオリティーをあげてください。 バスローブがあると嬉しいです。
4 nachten verbleven in september 2022
Reactie van Min op 8 okt 2022
Dear Mitsuko,We’re happy to see your review here. It will help us improve our services and provide a better experience to you again. It was great to have you at Dorsett Residence Bukit Bintang. Visit soon.Regards,Lim Hwai MinFront Office Manager

10/10 – Uitstekend

Sam

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean apartment, comfortable and spacious. Within walking distance to all the major malls.
1 nacht verbleven in september 2022
Reactie van Henry LOO op 28 sep 2022
Dear Sam,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

4/10 – Matig

Deborah

Zakenreiziger, Reisde met partner
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The apartment was very dark, with windows only in the bedrooms, but no windows in the living room or dining room or kitchen. Also, the tiled floor and wooden chairs meant that there was CONSTANT scraping - all day and all night you could hear people scraping their chairs. We had to leave early and check in to a hotel, as we didn't get one good night sleep.
15 nachten verbleven in september 2022
Reactie van Min op 9 okt 2022
Dear Deborah,We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We will ensure your feedback will be given to all.We look forward to welcoming you back then.Regards,Lim Hwai MinFront Office Manager

4/10 – Matig

Ida

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool which we didn't use as it rained during most of our stay. Service is bad: first day checked in no hand towel, bath mat and shower cap etc. We called and got some. 2nd day we had hand towel but bath towels missing. 3rd day told them no cleaning as we weren't sure if they'd missed anything. 4th day we ran out of toilet paper. Location good but plenty of others hotels here too
5 nachten verbleven in september 2022
Reactie van Min op 9 okt 2022
Dear Ida,We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We assure you that your feedback is shared withour housekeeping department, and they are working on improvising. We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
Not for the anti-roaches
Came to the room and was greeted with 3 baby roaches at the kitchenette. Unfortunately, didnt read the reviews before coming as a relative put word that the place was fine during their stay. Baby roaches just keep appearing after some point. You can tell the furnitures were not properly maintained as there were stains on the sofa, bedsheets and towels. Meanwhile the shower, while you put it to hot, the water keep changing from hot>cold>hot>all the way cold.
2 nachten verbleven in september 2022
Reactie van Min op 30 okt 2022
Dear Guest,Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken anote of your mentioned points, and the concerned department and Pest Control Partner has been notified about the same for immediate treatment. We’d be glad if you give us one more chance to provide better experience.Regards,Lim Hwai MinFront Office Manager

10/10 – Uitstekend

Yee

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location in Bukit Bintang area yet quiet for a good night sleep with noise insulation. Overall great facility with only some minor improvement area. You need to request additional towels for swimming if you require them.
3 nachten verbleven in augustus 2022
Reactie van Min op 9 okt 2022
Dear Yee,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. However, we apologize for the inconveniences that you experienced during your stay.We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 – Ontzettend slecht

Meritxell

2 nachten verbleven in augustus 2022
Reactie van Min op 9 okt 2022
Dear Meritxell,We are very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us at guest.experience@dorsetthotels.com so that we can discuss your issues personally.Regards,Lim Hwai MinFront Office Manager

2/10 – Ontzettend slecht

Po-Yoke Vivien

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Service is poor. No response No towels in the bathroom. Have to request many times before sending towels to the room. Patches of tissue paper found inside the fold towels. It’s so unhygienic Cockroaches everywhere in the apartment
2 nachten verbleven in juni 2022