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Beoordelingen van Pullman Kuala Lumpur City Centre Hotel & Residences

5 out of 5
Pullman Kuala Lumpur City Centre Hotel & Residences
No. 4 Jalan Conlay, Kuala Lumpur

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 461 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 363 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1003 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

GJTKwint

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dit hotel boeken wij nooit meer
Voor de prijs per nacht mag je echt veel meer verwachten, zeker in Maleisië waar de standaard ‘Veel waarde voor minder geld” is. Ik was hier jaren geleden en ik had er toen een zeer goede indruk van. Dit hotel heette toen “The Prince Hotel” en ik kan nu niet anders zeggen dan dat de kamers uitgesproken oud en vervallen zijn. Ik woonde op nu de 14e verdieping. Kamers zijn slecht schoongemaakt. Badkamer is erg klein en sober. (zelf maar glazen en wat bestek gekocht) Geen waslijn om je natte spullen aan op te hangen. Meubilair is werkelijk oubollig en door de jaren versleten. Er hingen geen badjassen. (na navraag heb ik ze wel gekregen..) Het keukenblok is werkelijk aan vervanging toe. De internet/wifi verbinding waardeloos, een behoorlijke teammeeting was niet mogelijk. Telkens brak het internet af.. Dagelijks komen er 7-11 bussen met vakantiegangers binnen. Veel van deze mensen gebruiken wierook op de kamers en de ventilatie van dit hotel is zo slecht dat je op de volledige 14e verdieping een verbrande geur van plastic rook had…. En u weet … zoveel mensen bezorgen je ook een status en ook een bepaald karakter… ik heb tot 2 x toe de beveiliging om 01.00AM moeten vragen om het rustig op de gangen te krijgen…. De bedden rond het zwembad , (wel 8 stuks) zijn aan vervanging toe net zoals de matrassen. Het personeel is uitgesproken vriendelijk vooral de mensen aan de receptie en conciërge, zeer gunstige liggen t.o.v. van het “Paviljon”. (shopping paradijs)
13 nachten verbleven in september 2023
Reactie van Devi Chandrasegaran op 13 okt 2023
Dear GJTKwint,Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we will ensure this is all duly noted to our management team. Please accept our apology for your room experience during your previous visit.Please accept our sincere apologies if the room was not as you expected. Your feedback is important as we continually strive to provide our guests with a positive experience. We will certainly address the concerns you mentioned and work with our team to see where we could be doing better. Given the opportunity, we would like to impress you the next time you're in the area.Kind regards,Devi.CGuest Experience

8/10 – Goed

Duncan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The proximity to Pavilion is wonderful!
2 nachten verbleven in maart 2023
Reactie van Devi Chandrasegaran op 11 mrt 2023
Dear Duncan,We're happy you enjoyed your time with us so much at the Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Kind regards,Devi ChandrasegaranGuest Experience

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, voorzieningen
Negatief: Personeel en service
4 nachten verbleven in november 2019
Reactie van Morgane Borrel op 22 nov 2019
Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

10/10 – Uitstekend

Peter, The Haque

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel close near shopping centre en public transport. Close to public facilities and easily accessible by public transport. The hotel has good facilities including a fitness and swimming pool. The staff is friendly and very hospitable. Even the late check in was fantastic. A special compliment to the always kind and supported staff of the executive lounge. The breakfast was delicious both in the restaurant and in the executive lounge. The club room was spacious and had wonderful beds I highly recommend this superior hotel.
7 nachten verbleven in oktober 2018
Reactie van Pullman KLCC Hotel & Residences op 17 okt 2018
Dear Peter, thank you for your positive feedback and 5/5 rating. It is heartening to read that you had an enjoyable stay and we look forward to the pleasure of welcoming you back.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel op mooie locatie op loopafstand (door winkelcentrum) van Bukit Bintang en ruim 10 minuten lopen naar Petronas Towers.
3 nachten verbleven in oktober 2018
Reactie van Pullman KLCC Hotel & Residences op 16 okt 2018
Thank you for your positive response and the 5/5 rating. We are happy that you had an enjoyable stay and we look forward to the pleasure of welcoming you back.

8/10 – Goed

Johan , Zuid-Holland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centraal gelegen t.o. Pavilion Mall
Ruim en schoon apartement met keuken, 2 ruime slaapkamers met eigen badkamer en toilet en eigen TV. Hoewel aan renovatie toe niet storend, door de grote huiselijke woonkamer met kamerpanten, zithiek, TV, eethoek en bureau. Prettig zonnig gelegn zwembad met tuin en pool bar op de 10e etage.
10 nachten verbleven in november 2017
Reactie van Martine Strous op 25 nov 2017
Beste Johan, Hartelijk dank voor uw review. Ik ben blij te horen dat uw verblijf in Pullman KLCC was plezierig en dat zowel de perfect ligging, ruime apartementen en facilities ervoor zorgde dat u tevreden bent met uw ervaring. Wij hopen dat u genoten heeft en dat wij u weer mogen verwelkomen als u in de toekomst terugkeert naar Kuala Lumpur. Nogmaals, dank voor u feedback. Met vriendelijke groet, Martine Vera Strous Guest Experience Manager

10/10 – Uitstekend

METIANUR

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Devi Chandrasegaran op 3 apr 2024
Dear METIANUR,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

8/10 – Goed

YONG CHING

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very near to shopping malls. Rooms are quite rundown.. needs to refurnish the cupboards in kitchenette and toilet.
4 nachten verbleven in maart 2024
Reactie van Devi Chandrasegaran op 16 mrt 2024
Dear YONG CHING,While our unbeatable location was a highlight of your visit, it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition. We would love another opportunity to earn your recommendation in future at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Kadir Siti Zubeidah

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walking distance to pavilion and there is even a link way via the hotel beside it. Room was clean and comfortable and the staff were always pleasant and polite
2 nachten verbleven in maart 2024
Reactie van Devi Chandrasegaran op 16 mrt 2024
Dear Kadir Siti Zubeidah,It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Pullman KLCC moments.Kinds regards,Devi.CGuest Experience

10/10 – Uitstekend

Tay Leng Siow

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All is good and thanks for arranging a birthday cake for my hubby bday great job
1 nacht verbleven in februari 2024
Reactie van Devi Chandrasegaran op 29 feb 2024
Dear Tay Leng Siow,Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed the birthday cake, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

2/10 – Ontzettend slecht

William

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Horrible interior in room, bad feel
2 nachten verbleven in januari 2024
Reactie van Devi Chandrasegaran op 29 feb 2024
Dear William,In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our accommodation will be shared with the respective team, and we will determine how to best move forward in this area. Your feedback is much appreciated, and we look forward to getting even better for our future guests at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Antony

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have stayed at the Pullman Hotel many times when visiting KL over the years and have always found the value, Location and service to be excellent
6 nachten verbleven in januari 2024
Reactie van Devi Chandrasegaran op 11 feb 2024
Dear Antony,It's always delightful to welcome back repeat guests and you're no exception. We're thrilled that our amazing location and team members keep impressing you every time you come to stay with us at Pullman KLCC Hotel & Residences.. We can't wait to host you again, so hurry back!Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Louis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to shopping
2 nachten verbleven in januari 2024
Reactie van Devi Chandrasegaran op 1 feb 2024
Dear Louis,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!Kind regards,Devi.Cguest Experience

6/10 – Redelijk

Christopher

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old but central
Good location but rooms were very tired and need refurbishment. Breakfast was very busy but good food. An average stay not worth the money.
2 nachten verbleven in januari 2024
Reactie van Devi Chandrasegaran op 28 jan 2024
Dear Christopher,Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards to the condition of the rooms as it will help us to continually improve our guests experience. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future for a more seamless experience.Kind regards,Devi.CGuest Experience

8/10 – Goed

Edward

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The location is excellent! The property and service are fair
2 nachten verbleven in januari 2024
Reactie van Devi Chandrasegaran op 21 jan 2024
Dear valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay including the service that our team provided as well as the prime location. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short trip but a comforting overnight stay. Also used the gym - machines were in good shape. Caught an early morning breakfast - it’s a good spread - overall quite a smooth stay.
1 nacht verbleven in januari 2024
Reactie van Devi Chandrasegaran op 21 jan 2024
Dear Valued Guest,Thanks for sharing your feedback with us. It's fantastic to see how much you enjoyed your recent stay at Pullman KLCC Hotel & Residences! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Tahira

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at Pullman was lovely, we stayed in the family suite it was very spacious and clean. The poor area was lovely too and shopping centre was very close to the hotel.
4 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 12 jan 2024
Dear Tahira,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcome you back to Pullman KLCC Hotel & residences in the near future.Kind regards,Devi.CGuest Experience

8/10 – Goed

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service, gym, pool and breakfast. Very spacious apartment. Enjoyable stay.
6 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 3 jan 2024
Dear Gregory,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

4/10 – Matig

Nobuhiko

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The first left side elevator did not stop at 14th foor. The TV remort controller was not provided in the room. The hair dryer was broken. I may not come back.
1 nacht verbleven in december 2023
Reactie van Devi Chandrasegaran op 12 jan 2024
Dear Nobuhiko,Thank you for taking a moment to detail your recent experience and bringing this to our attention. We regret the shortcomings you experienced and that the overall impression of our hotel did not exceeded your expectations. Your feedback has been escalated to the housekeeping team for immediate action. Please accept our sincere apology for your room experience during your previous stay with us. We will ensure that your future stays at Pullman KLCC Hotel & residences will be a seamless and memorable one.Kind regards,Devi.CGuest Experience

6/10 – Redelijk

JUN

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
設備が少し古くなってきています。しかし、ベッドリネンは清潔です。 朝食は非常に混雑するので、卵料理を注文するのは困難です。食事の質は、このクラスの標準的な内容ですが、種類は豊富です。 マレーシアでこのクラスのホテルをオペレーションするのは、ご苦労されていることと思います。 大陸からの観光客が多かったが、生活習慣が異なるので、朝食の会場は分けて欲しい。
5 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 31 dec 2023
Dear JUN,We appreciate your candid feedback from your recent stay. Please accept our apologies that the condition of the hotel failed to meet your expectations. That said, we are glad you enjoyed your room and our breakfast. If you are in the area again, we hope you will consider revisiting us at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuestExperience

10/10 – Uitstekend

Kaijie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 26 dec 2023
Dear Kaijie,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations.We truly value your loyalty as well as the five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Fumiaki

1 nacht verbleven in december 2023
Reactie van Devi Chandrasegaran op 26 dec 2023
Dear Fumiaki,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Bin Suma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a family of 4, we really love your 2 bedroom unit as we can stay together in 1 unit
2 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 21 dec 2023
Dear Bin Suma,Comfortable and spacious lodgings are vital to a wonderful stay, so we're glad that your room met our high standards in hospitality. We hope to welcome you back to Pullman KLCC Hotel & Residences in the future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Ben

Positief: Voorzieningen
Close to everything. Excellent facility and staff
2 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 21 dec 2023
Dear Ben,Our amazing Pullman KLCC team work hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed your stay with us, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Raul

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pullman Kuala Lumpur city center Hotel
Very nice and clean hotel. Location was a perfect place.walking distance to the shopping mall and restaurants. Breakfast in the hotel was great. We enjoyed our stay here.
2 nachten verbleven in december 2023
Reactie van Devi Chandrasegaran op 21 dec 2023
Dear Raul,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Peirong

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A typical 5-star hotel in Asia. Very close to major shopping area.
3 nachten verbleven in november 2023
Reactie van Devi Chandrasegaran op 21 dec 2023
Dear Peirong,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Maxwell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2023
Reactie van Karen Sophia op 28 nov 2023
Dear Maxwell, We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karen SophiaGuest Experience Manager

10/10 – Uitstekend

Shafayet

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located at the center of the shopping and tourist area. Room and facilities are top of the class. Quick and easy check-in and Check-out. The surroundings are very alive in day and till mid night.
1 nacht verbleven in november 2023
Reactie van Karen Sophia op 28 nov 2023
Dear Shafayet, We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur City Centre - Hotel & Residences. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karen SophiaGuest Experience Manager

4/10 – Matig

Brett

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
For a Pullman property we were very disappointed. Our larger upgrade room was nice enough but is showing its age. Massive bed but hard as a rock. Air conditioning blowing right on to bed, so hard to get room temp comfortable. We dined at the large, but mostly empty, international restaurant and were very underwhelmed. We had the “Korean style special” wings, a seafood Laksa and a mushroom soup. After a long wait the wine arrived, and after an even longer wait the soup and Laksa arrived. Soup was ok, but Laksa was the worst I have had. Overcooked prawn (1) and a tasteless lime juice soup with some vegetables and Japanese Udon noodles,and, I think grated apple. Unusual. The wings were forgotten about. Waiter did eventually apologise and offered a free matcha tea sweet that no one else wanted( after tasting we realised why). A lot of room service orders apparently. When wings did arrive, we asked about the “unique” sauces to go with them. The waiter had no idea but did suggest mushroom sauce. Really, with chicken wings? When he found out we settled on the garlic/soy, but in retrospect would have been better with the mushroom sauce. We ate them but… On complaint to front desk I stressed it was not individual staff, but poor training and supervision. Poor waiter phoned later and I had to reassure him he was not completely responsible. Seemed like he was made the scapegoat. Disappointed, particularly in a Pullman property.
2 nachten verbleven in november 2023
Reactie van Karen Sophia op 28 nov 2023
Dear Brett, Thank you for taking your time to provide us with your valuable feedback relating to your stay with us here in Pullman KLCC. First and foremost, I am very dismayed to learn that the food quality is below your expectation as compared to as what you have experienced from other Pullman. I am truly sorry for the disappointment this may have caused during your patronage at the restaurant however your comments have been highlighted to our Assistant Director of Food & Beverages, Mr Andy in which he and his culinary team will be sure to review the food quality so as to enhance the overall dining experience for all our guests. It is apparent that there are areas for improvement and I cannot thank you enough for bringing them to my attention. We regret that we could not be of greater help in this instance but please do not hesitate to contact us again should you require any further assistance.Best Regards, Sophia Guest Experience Manager

10/10 – Uitstekend

Hiroto

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Your concierge is very helpful !!
2 nachten verbleven in november 2023
Reactie van Devi Chandrasegaran op 16 nov 2023
Dear Hiroto,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback about our Concuerge team! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

8/10 – Goed

Stella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convience
4 nachten verbleven in november 2023
Reactie van Devi Chandrasegaran op 9 nov 2023
Dear Stella,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Noor Faezah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love everything!
3 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 10 nov 2023
Dear Noor Faezah,Thank you for taking the time to review your most recent stay with us. We are so happy to hear the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!\Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Trip with friends
Excellent hotel, great location, helpful staff great food. Paid the extra for executive lounge access-well worth it!
3 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 5 nov 2023
Dear Valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay including the service that our Club Lounge team provided.We look forward to welcoming you back soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Tadashi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 3 nov 2023
Dear Tadashi,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

6/10 – Redelijk

Leong

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Cigarette smell from nowhere.
This hotel location and room was great. But the smoking smell was not a good experience. Even I’m staying in a non smoking floor but everyday I can smell cigarette smell along the corridor. I had bring this up to the hotel staff but they just keep telling me this cigarette smell was from the smoking floor right below us, I really couldn’t understand this equation. And once I had to change room because the cigarette smell was coming into my room from the AC ducting as I was told by the reception staff. This is the only set back I experienced during my stay in this hotel which was my first time staying in Pullman.
2 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 3 nov 2023
Dear Leong,In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our accommodations in regards to the cigarette smell will be shared with the respective teams, and we will determine how to best move forward in this area. Your feedback is much appreciated, and we look forward to getting even better for our future guests.Kind regards,Devi.CGuest Experience

8/10 – Goed

Sean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is a little aged but the location does make up for it!
6 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 1 nov 2023
Dear Sean,While our unbeatable location was a highlight of your visit, it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition. We would love another opportunity to earn your recommendation at Pullman KLCC Hotel & residences.Kind regards,Devi.CGuest Experience

4/10 – Matig

Parth

Zakenreiziger
Negatief: Netheid, personeel en service
3 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 1 nov 2023
Dear Parth,Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, This is certainly not the Pullman KLCC Hotel & Residences experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Lucinda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast buffet was amazing with the choice and freshly made food items including Indian, Chinese and Malay food. The decor is lovely too with in house restaurants if you can’t be bothered to go out. Its proximity to Pavilion is amazing and very easy to use Conlay or BB MRT…or just call a Grab to the hotel. The room was lovely and clean and the bed was comfortable. On a couple of occasions when we returned to the room in the evening, the room smelled very strongly of cigarette smoke. We thought the cleaner was a smoker and called the housekeeping team who promptly turned up with air fresheners. The following day we had the same problem and when the housekeeping was cleaning the room next door and held the door open, we realised the smell was from that room perpendicular to ours (in a corner). We told the reception the stench must have come through the AC and given it was supposedly a non smoking floor, it was very annoying. Little was done about this, I guess we just had to wait for that guest to leave but annoying having to suffocate in either cigarette smoke or air fresheners when you’re tired!
7 nachten verbleven in september 2023
Reactie van Devi Chandrasegaran op 1 nov 2023
Dear Lucinda,Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards to the smoke smell ats it will help us to continually improve our guests experience. We are delighted that the other aspects of your stay was enjoyable. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

???

2 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 19 nov 2023
Dear Valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay. We look forward to welcoming you back soon to Pullman KLCC hotel & Residences.Kind regards,Devi.CGuest Experience

8/10 – Goed

Abdellah

1 nacht verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 1 nov 2023
Dear Abdellah,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

6/10 – Redelijk

Dean

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room itself was pretty tired as was the general state of the hotel. It could definitely do with a refresh to be considered a 4 star hotel.
2 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 28 okt 2023
Dear Dean,Thank you so much for staying with us and we appreciate you taking the time to share your feedback. We're disappointed to learn that our accommodations did not meet your expectations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team.Kind regards,Devi.CGuest Experience

8/10 – Goed

On Nei

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 28 okt 2023
Dear On Nei,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcome you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Dexter Vil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower is so strong. Close to everything. Buffet breakfast is suoerb. Highly recommended.
3 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 28 okt 2023
Dear Dexter Vil,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

aaron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient in Central area, opposite Pavilion, walking distance. Just be careful not to touch mini bar items, it's way too expensive.
1 nacht verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 28 okt 2023
Dear aaron,We're happy you enjoyed your time with us so much at the Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Kind regards,Devi.CGuest Experience

8/10 – Goed

Chul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 22 okt 2023
Dear Chul,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & residences in the near future.Kind regards,Devi.CGuest Experience

8/10 – Goed

Shih Wen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good trip
Hotel room with comfortable bed , good toilet size . Good location to food / shopping / clubbing 😊
2 nachten verbleven in oktober 2023
Reactie van Devi Chandrasegaran op 13 okt 2023
Dear Shih Wen,Thank you for taking the time aside to write a review regarding your recent stay here at Pullman KLCC Hotel & Residences in such glowing terms.We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Rolf

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fint hotel
1 nacht verbleven in september 2023
Reactie van Devi Chandrasegaran op 7 okt 2023
Dear Rolf,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Teck

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in september 2023
Reactie van Devi Chandrasegaran op 25 sep 2023
Dear Teck,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations, We truly appreciate your five star review of our property and look forward to welcoming you back soon to Pullman KLCC hotel & residences.Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Arnaud

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Propre, calme, bien placé
8 nachten verbleven in augustus 2023
Reactie van Devi Chandrasegaran op 25 sep 2023
Dear Arnaud,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLC Hotel & Residences.We truly appreciate your five star review of our property. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

10/10 – Uitstekend

Azalea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like how professional and welcoming all the staff at PKLCC. They were kind, friendly and easy to talk to. I like how clean and modern the hotel is, the buffet food and food selections were great. It was easy check-in for me, and the porter took care of my luggage. My room was clean and quiet. The 2nd time I checked in, I had a better view of the city. It would be note-worthy to mention Faisel, Anne, Henry and Wan Mus, some of the staff who took care of me. I say, all of the staff did a great job while I was there. Everyone had a friendly smile as they open the lobby door for me. I would return to PKLCC the next time I travel back to Malaysia.
3 nachten verbleven in september 2023
Reactie van Devi Chandrasegaran op 11 sep 2023
Dear Azalea,We appreciate the outstanding review. We're so glad that you chose to stay at Pullman KLCC Hotel & Residences. It's wonderful to know that Faisel,Anne, Henry and Wan Mus had such a positive impact on the quality of your experience. Our team is dedicated to providing our guests with courteous and attentive service, so we're delighted to know that they went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon.Kind regards,Devi.CGuest Experience