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Beoordelingen van Putrajaya Marriott Hotel

5 out of 5
Putrajaya Marriott Hotel
IOI Resort City, Serdang

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 150 van 404 beoordelingen" "
Gastenscore: 8 - Goed. 150 van 404 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 404 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 404 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 404 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

J

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Nice and not crowded. Breakfast was perfect a 10
1 nacht verbleven in augustus 2023
Reactie van Putrajaya Marriott Hotel op 15 aug 2023
Dear Valued Guest, Thank you very much for taking the time to pen down your kind and positive feedback! We would be happy to share this news with the entire team. Additionally we are glad you had a pleasant stay with us and we hope to see you again. Best Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vriendelijk en behulpzaam personeel (latere check uit tijd makkelijk te regelen), mooie en ruime zwembaden;
1 nacht verbleven in juli 2019
Reactie van Azela op 23 aug 2019
Dear Valued Guest, Thank you for your kind feedback and we are delighted to know that you had enjoyed your stay with us. Best Regards.

6/10 – Redelijk

Jeroen, amsterdam

Positief: Comfort kamer
Marriott putrajaya
Groot resort hotel. Veel kamers. hotel wordt voornamelijk gebruikt voor groepen en conferenties. Kamers zijn netjes , iets gedateerd. Alle voorzieningen zijn aanwezig. inclusief zwembad, spa, fitness. Gratis Wifi. Locatie is wat afgelegen. ongeveer 30-40 min vanaf KL sentral. Geen openbaar vervoer.

8/10 – Goed

Magda, Jakarta

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Goed hotel en erg vriendelijke personeel. Wel werd zowel mijn check-in als mijn check out door nieuwe staf of stagiaire gedaan met kleine haperingen en langzaam. Kamer is schoon, wel klein. De balkondeur is op slot en moet apart open gemaakt worden als je het balkon op wilt. Zoals in alle hotels, is de kamer een ijsbox wanneer je binnen loopt. Douche deur sluit niet goed waardoor de badkamer vloer behoorlijk nat wordt. Je moet van de architectuur houden: kolosaal, grote koepel etc. Ontbijt goed en gevarieerd. Heb in het Italiaans restaurant gegeten waar live muziek was (goede muzikanten!). Het eten was goed. Helaas was er een event in de kamer daarnaast waar luid door de microfoon gesproken werd. Ik heb voornamelijk dit hotel gekozen vanwege de locatie daar we bij Nexus International School moesten zijn.

10/10 – Uitstekend

LIANG TA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
VERY GOOD ! I will come back for staying again
2 nachten verbleven in april 2024

10/10 – Uitstekend

Wafa

Positief: Netheid, personeel en service
Property had better days, but renovation work ongoing. Staff friendlyness makes up the difference
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Herman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even tho its midway thru renovations , the property and staff is good . Will definitely return
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Dwun Kit Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Shing Yau

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and good hotel
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Anchor

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Shing Yau

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Yabuki

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

8/10 – Goed

Gurminderjit

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Newly built area
2 nachten verbleven in oktober 2023

4/10 – Matig

Ryan Ka Hang

Zakenreiziger
Positief: Personeel en service
Place is old, poorly maintained, in the middle of nowhere
3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Thilak

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room: The room was infested with cockroaches!! Who would have thought Marriot reputation delivers such poor quality of service for their rooms. AC temperatures don’t hold steady despite being set as one. Washroom: The water pressure is not adjustable. One should be careful before splashing the tap on your body or worse still, if it’s splashed on kids and babies. Overall, it’s a horrid experience for the price charged. Utmost unacceptable!

10/10 – Uitstekend

HEEJUNG

1 nacht verbleven in september 2023

10/10 – Uitstekend

Rohaidah

There several dining options to choose from. The hotel is huge and grand. However, it’s under renovation at the moment.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Azmin, Petaling Jaya

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
everything's perfect about the hotel; except that the facilities are old...need some refurbishing works. staff are super helpful and friendly.
1 nacht verbleven in juli 2023
Reactie van The Management op 29 aug 2023
Dear Valued Guest, Thank you for taking the time to share your stay with us. We are happy to hear you had a great stay. We take note on each feedback and share this with the respective team. We wish to welcome you again on your future staycation with us. Thank you.

6/10 – Redelijk

IZUMI

Zakenreiziger
Positief: Netheid, personeel en service
2 nachten verbleven in juli 2023
Reactie van Putrajaya Marriott Hotel op 15 aug 2023
Dear Valued Guest, Thank you for rating your stay with us. Through your rating we are able to continually improve our hotel, as we strive to exceed our guest's expectations and looking forward to having you again as a guest in our hotel. Best Regards

2/10 – Ontzettend slecht

yassine

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want to pay for a 5star hotel and receive no star service and amenities then stay here. Wallpapers coming off the walls, outdated everything, ongoing renovations while people are sleeping. Not one good thing about this place and a shame that Marriott has done this. Shame on them and on this property.
1 nacht verbleven in juli 2023
Reactie van Putrajaya Marriott Hotel op 15 aug 2023
Dear Valued Guest, Thank you for sharing your feedback with us regarding your recent stay at Putrajaya Marriott Hotel. We sincerely apologize for any inconvenience you may have experienced due to the ongoing renovations.Our goal with these renovations is to enhance our facilities and elevate the guest experience. However, we understand that the noise and disruption caused by the work may have affected the tranquility of your stay, and for that, we are truly sorry.We truly value your comments and have taken note on the highlighted issues. We value your loyalty as our guest, and we hope you'll give us another opportunity to provide you with an exceptional experience once the renovations are complete.Your feedback is essential to us as we strive to continuously improve and exceed our guests' expectations. We appreciate your understanding and patience during this period of improvement, and we look forward to welcoming you back soon.Thank you

8/10 – Goed

Boon Boon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. Looking forward to having you again as a guest in our hotel. Best Regards

10/10 – Uitstekend

SUSAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you for taking the time to share your rating with us. Through your rating we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Best Regards

2/10 – Ontzettend slecht

Elite

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you for taking the time to share your rating with us. Through your rating we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Best Regards

8/10 – Goed

tamio

1 nacht verbleven in mei 2023
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

10/10 – Uitstekend

River

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

6/10 – Redelijk

Shin sin

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Old building that looks like a government building with landscape that looks like public park. It hardly associates with a 5 star hotel and marriot brand with its facilities, with foul smells due to old furnishing. It is under construction/renovation too. However, I must give a shout out to the staff, from checking in to executive lounge, to spa and the GM, they are always friendly and making sure the imperfections are remedied. Marriot should be proud of the people.
2 nachten verbleven in mei 2023
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you very much for taking the time to pen down your kind and positive feedback! We would be happy to share this news with the entire team. Additionally through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Best Regards

2/10 – Ontzettend slecht

Elite

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Reactie van Putrajaya Marriott Hotel op 28 jun 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments. Best Regards

2/10 – Ontzettend slecht

George

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rude staff, no hospitality, rooms are not nice. Unsafe equpiments like lifts and automatic doors
Reactie van Marriott Putrajaya op 27 apr 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

4/10 – Matig

Ng

1 nacht verbleven in april 2023
Reactie van Marriott Putrajaya op 27 apr 2023
Dear Valued Guest, Thank you for taking the time to rate our service. We apologize that your experience was less than ideal, and through your rating we are able to continually improve our product and service offerings. Best regards.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
7 nachten verbleven in maart 2023
Reactie van Marriott Putrajaya op 27 apr 2023
Dear Valued Guest, it was indeed a pleasure having you with us recently at Putrajaya Marriott Hotel. We look forward to welcoming you back again to Putrajaya Marriott Hotel. Best Regards.

2/10 – Ontzettend slecht

Alexandre

4 nachten verbleven in maart 2023
Reactie van Marriott Putrajaya op 27 apr 2023
Dear Valued Guest, Thank you for taking the time to rate our service. We apologize that your experience was less than ideal, and through your feedback we are able to continually improve our hotel, as we strive to exceed our guest's expectations. Kind Regards.

4/10 – Matig

Ayaka

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
改装中で、部屋に行くまでの廊下には養生シートが貼られていて、とても埃っぽかった。事前に知っていれば選ばなかったと思う。若しくはそう言った場合は価格を下げていただきたい。
4 nachten verbleven in maart 2023
Reactie van Putrajaya Marriott Hotel op 20 mrt 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

4/10 – Matig

Yoshiyuki

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
部屋はかび臭く、浴室には長い髪の毛が落ちていたこともしばしば、私は短髪なので。部屋の冷蔵庫は壊れており、洗面台の鏡には傷があり。バスタオルもかび臭さがあった。ジムの機材も故障しているものが多かった。
4 nachten verbleven in februari 2023
Reactie van Putrajaya Marriott Hotel op 6 mrt 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Through your feedback we are able to continually improve our hotel, as we strive to exceed our guest's expectations. We truly value your comments and have taken notes on the highlighted issues. Best regards

8/10 – Goed

Michelle

1 nacht verbleven in december 2022
Reactie van Putrajaya Marriott Hotel op 4 jan 2023
Dear Michelle, thank you very much for taking the time to pen down your positive feedback! We greatly appreciate the time you have taken to provide us with this valuable feedback. We hope to see you again. Best Regards

10/10 – Uitstekend

Syed Hasanul Hadi bin, Truro

1 nacht verbleven in december 2022

8/10 – Goed

Dr. Lakshmi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a good property but as we booked it at a time when the hotel was having an event, the whole experience wasnt up to the mark. Couldnt get late checkout or extension of another day as the property was fully booked. We needed it as our flight was much later in the evening. The food at the multi cuisine restaurant Zest was not great. Staff tried their best to provide good service. So that was the only plus. Wouldnt consider staying here for our next visit though.
Reactie van Putrajaya Marriott Hotel op 4 jan 2023
Dear Dr. Lakshmi,Please accept our humble apology as we truly understand your frustration in regards to the matters that you have shared with us. Rest a sure we have shared your feedback with the respective department and we hope to have an opportunity to welcome you back again to experience the true Marriott standards.Best Regards.

6/10 – Redelijk

Ahmad Farouk

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It's disappointing that this place doesn't feel like a marriott hotel. Checking in and out is very slow, so guests have to queue. Getting the bill at the restaurant takes a long time. The staff are cheerful and helpful though.
2 nachten verbleven in december 2022
Reactie van Putrajaya Marriott Hotel op 4 jan 2023
Dear Ahmad Farouk,Please accept our humble apology as we truly understand your frustration in regards to the matters that you have shared with us. Rest a sure we have shared your feedback with the respective department and we hope to have an opportunity to welcome you back again to experience the true Marriott standards.Best Regards.

10/10 – Uitstekend

Shilpa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was clean, staff were helpful & friendly.
Reactie van Putrajaya Marriott Hotel op 29 nov 2022
Dear Shilpa, we are always happy to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and feedback - thank you very much! We were also hope your stay was pleasurable. We wish to see you again next time. Stay safe!

10/10 – Uitstekend

Muhammad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Darina op 30 aug 2022
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

6/10 – Redelijk

Sheng Feng

2 nachten verbleven in augustus 2022
Reactie van Darina op 30 aug 2022
Dear Valued Guest, Thank you for your review and for choosing our hotel. We hope that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

4/10 – Matig

Ainna

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not worth the money and too many hidden charge!!
Stayed here for 1 night with my family after a long flight. I paid it online. During the check in they told me they will charge us for sofa bed and they make up the room already. I was so tired to listen after 17hours of flight. I just paid and don’t want to argue. The room was disappointing. Old, dirty and dusty. The breakfast wasn’t that great too. The only point I give only for the staffs. The room service and maintenance guy was nice and very helpful.
1 nacht verbleven in juli 2022
Reactie van Darina op 30 aug 2022
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

8/10 – Goed

Mohd Hafiz

1 nacht verbleven in juli 2022
Reactie van Darina op 9 aug 2022
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

6/10 – Redelijk

Raymond KP

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Quiet stay
Hotel is 5 star but the condition is not. The cupboard and doors paint are peeling. Room looks tired and dated. Air con is not cold. However for 1 night stay it’s ok for me. Bed is big and comfy. There is a balcony which is nice. TV channels limited. There is tea and coffee making facilities. It’s very quiet at night that you can even hear the crickets! Free onsite parking. There is a free transfer to IOI mall every hour. The mall is huge and have lots of places to eat. I think this hotel is newer than the KL city centre one but this one seems to age faster lol.
1 nacht verbleven in juli 2022
Reactie van Darina op 9 aug 2022
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

4/10 – Matig

Swee Hing

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022
Reactie van Darina op 9 aug 2022
Dear Valued Guest, We write with regret on the feedback received with regards to the unpleasant experience during your recent visit with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We hope to welcome you back soon. Best Regards.

6/10 – Redelijk

Sangsun

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
조용하고 한적한 휴식
한적하고 조용함. 번화가를 원하면 맞지 않을겁니다. 깨끗한데 첫날에 바퀴벌레 나와서 좀 놀랬음.
바퀴벌ㄹㆍ기
외부수영장
객실내부
3 nachten verbleven in juli 2022
Reactie van Darina op 9 aug 2022
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

10/10 – Uitstekend

Badr

1 nacht verbleven in juli 2022

8/10 – Goed

Melisa

3 nachten verbleven in juni 2022
Reactie van Azela op 23 jun 2022
Dear Melisa, Thank you for rating your experience and we hope to welcome you back soon. Best regards.

10/10 – Uitstekend

mohd azmar

1 nacht verbleven in juni 2022
Reactie van Azela op 16 jun 2022
Dear Valued Guest, Thank you for rating us 10 in your recent review. We hope to welcome you back soon. Best Regards

8/10 – Goed

Ikmal Hisham

1 nacht verbleven in mei 2022
Reactie van Azela op 3 jun 2022
Dear Ikmal Hisham, Thank you for rating your experience during your stay with us. We hope to welcome you back soon. Best Regards