Location is central we didn’t realise that we were at the edge of bustling China town ok for some maybe it’s chaotic
We booked 3 nights over near year in this boutique hotel advertised as a 30 room non smoking hotel no children under 12 ,,We were surprised to find many infants an family’s in reception area and dinning quarters.
It was our preference to choose an adult hotel having brought up 6 children u may understand it’s sometimes nice to get away from grandchildren
We made our point at breakfast time an told it was a national holiday and ther was no management at hand to I needed an explanation to the breeches in the hotels policy ,which is clearly visible an written on the reception check in desk.
Whilst told a manager would be available shortly after an hour in reception I took a telephone call of acting manager Anne ,Many appolagy was offered and we were told she was 2 hours away at home and the children were leaving she admitted they should not have been in the vicinity of the building ,THE Hotels insurance does not cover children under 12 due to hotel design the railings on stair ways and I balconys didn’t meet with insurance requirements for infants they could fallen through resulting in major accidents
Anne eventually arrived
I asked what had management done Anne advised me the family’s had signed “ an indemnity to exonerate any blame
to hotel or insurance underwriters “
We were appalled we wanted to check out by this time