Exterieur

Beoordelingen van Sheraton Kuwait, A Luxury Collection Hotel, Kuwait City

5 out of 5
Sheraton Kuwait, A Luxury Collection Hotel, Kuwait City
Safat 13060 / Fahd Al-Salem Street, P.O. Box 5902, Kuwait City

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 56 van 78 beoordelingen" "
Gastenscore: 8 - Goed. 21 van 78 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 78 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 78 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 78 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

8,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sharon

Reisde met partner
Positief: Netheid, personeel en service
The staff at this property are brilliant and go out of their way to ensure you have a memorable stay. The location of the property is awful, it is surrounded by busy roads and freeways.
6 nachten verbleven in januari 2024
Reactie van Marketing Team op 11 feb 2024
Dear Sharon, Thank you for sharing your experience! It's fantastic to hear that our staff have contributed to providing an exceptional stay for you. While the location may have presented challenges, we are pleased to know that you enjoyed an overall memorable stay with us. We look forward to seeing you again soon! Best Regards,The Management

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Marketing Team op 28 okt 2023
Dear James,Thank you for taking the time to rate your recent stay at Sheraton Kuwait.We're pleased to know that you rated the experience 10 out of 10.We hope to have the opportunity to welcoming you back in the future.

10/10 – Uitstekend

Charlene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel, amazing staff
Absolutely incredible hotel, the service from the moment you arrive is like no other. The location is great, the rooms are spacious and staff are the main reason for its success.
3 nachten verbleven in maart 2023
Reactie van Marketing Manager op 11 mrt 2023
Dear Charlene,Thank you for taking the time to share such rewarding feedback of your recent experience at Sheraton Kuwait. It is great to hear how captivated you were with your stay. We will make sure to pass your comments about our staff along to them. They will be thrilled to hear how much you enjoyed our hotel. We hope to have the opportunity to welcome you in the future. Warm regards,The Management

10/10 – Uitstekend

Kelly

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay!
3 nachten verbleven in oktober 2022
Reactie van Agung op 30 okt 2022
Dear Kelly,Thank you for taking some time to review your stay with us. We're thrilled to know that you enjoyed your stay at Sheraton Kuwait.We look forward to welcoming you back.Warm regards,The Management

10/10 – Uitstekend

Naser

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxury hotel
1 nacht verbleven in december 2021
Reactie van The Management op 27 jun 2022
Dear Valued Customer, Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay at Sheraton Kuwait. Warm regards,

10/10 – Uitstekend

Dimitri

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van The Management op 27 jun 2022
Dear Valued Customer, We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait. Warm regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel - kept high standard through the years
Staff is very attentive, rooms are comfortable, hotel has quite a few restaurants, gym is decent. Location is pretty central. The hotel is old but well maintained.
1 nacht verbleven in februari 2020
Reactie van The Management op 27 jun 2022
Dear Valued Customer, We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us. Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry Warm regards,

8/10 – Goed

Marc

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sheraton Kuwait provides a grand guest experience
The Sheraton Kuwait is a grand hotel well situated in an interesting part of Kuwait City. It is currently undergoing a muitli-year renovation but this is being done in stages by tower so there is little disruption to guests. The staff are all very service-oriented and go out of their way to accommodate guests’ needs. The rooms are well furnished and the lobby and public spaces are beautifully appointed. There are several restaurants on a high floor serving a variety of cuisines (Indian, Persian, Lebanese) as well as a ground floor restaurant offering a full buffet for breakfast and also at lunch and dinner. The hotel is also a ten minute walk from a park area that contains the opera house and a dozen or so restaurants of its own (as well as a dancing water light display to rival the one at the Bellagio in Vegas). The hotel offers free pick-up and drop-off from the airport as well as ample free bottled water for the room. The only even slightly negative thing that could be said about the Sheraton is that the wi-fi in the room was fairly spotty such that phone calls made via wi-fi would frequently drop and computer connections would have to be regularly reestablished. On balance though, this was a minor inconvenience compared to all the plusses the Sheraton has to offer. It is right next door to the Sheraton Four Points hotel (which has a Starbucks). There is also a gold market tucked behind the hotel with a supermarket on the second floor which is very convenient.
5 nachten verbleven in februari 2020
Reactie van The Management op 27 jun 2022
Dear Valued Customer, We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us. Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry. Warm regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean place
Very nice clean place. Staff very attentive. Free airport shuttle an extra
2 nachten verbleven in februari 2020
Reactie van The Management op 12 feb 2020
Dear Valued Customer, We are delighted that you had a pleasant stay with us at the Sheraton Kuwait and we appreciate your positive comments. Kind regards, The Management

8/10 – Goed

ALI

2 nachten verbleven in januari 2020
Reactie van The Management op 27 jun 2022
Dear Valued Customer, We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait. Warm regards,

10/10 – Uitstekend

Meshari

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van The Management op 12 feb 2020
Dear Valued Customer, We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards, The Management

10/10 – Uitstekend

Abdulla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van The Management op 27 jun 2022
Dear Valued Customer, We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards,

10/10 – Uitstekend

Ibrahim M

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Excellent in all categories.
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019

8/10 – Goed

Aalbadr, Riyadh

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Centrally located, close to most places. A bit old, but luxurious.
4 nachten verbleven in augustus 2019
Reactie van Management op 3 sep 2019
Dear Valued Customer, Thank you for choosing Sheraton Kuwait, a Luxury Collection Hotel. We are very delighted in having you with us and glad that you found our hotel luxurious and our location has made your transportation a smooth process. We look forward to welcoming you again soon. Warm Regards, The Management

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet .....................................
1 nacht verbleven in augustus 2019

8/10 – Goed

Alia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i always stay in Sheraton it’s clean I’m a good location with nice facilities but the main reason for me to go back is the friendliness of staff
2 nachten verbleven in juni 2019
Reactie van Mazen Mhanna op 11 jun 2019
Dear Valued Customer, We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us. Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry Warm regards, Mazen Mhanna Executive Assistant Manager

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in april 2019
Reactie van Mazen Mhanna op 11 jun 2019
Dear Valued Customer, We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards, Mazen Mhanna Executive Assistant Manager

10/10 – Uitstekend

Maysa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
جميلا جدا
2 nachten verbleven in april 2019

6/10 – Redelijk

S

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is really old and needs remodeling, definitely not worth the price for a “5 star” hotel.
2 nachten verbleven in maart 2019

10/10 – Uitstekend

A. Rahman

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
الفندق قديم جدا جدا جدا جدا جدا جدا جدا جدا جدا جدا جدا وغالي على الفاضي ولا توجد راحه
2 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean and attractive. The staff was more than willing to assist us in every way. I would stay again.
3 nachten verbleven in februari 2019
Reactie van HM op 28 feb 2019
Dear Sir / Madame, It was a pleasure having you stay with us and thank you for your time in rating our hotel and expressing your appreciation regarding our property and hotel associates. We do look forward to seeing you back at the Sheraton Kuwait, A Luxury Collection Hotel. With kind regards, Mazen Mhanna Executive Assistant Manager

10/10 – Uitstekend

abdullrahman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
رائع
ممتازه
1 nacht verbleven in februari 2019
Reactie van مازن المهنا (نائب المدير العام) op 24 feb 2019
ضيفنا العزيز السيد عبد الرحمن نشكركم على وقتكم الثمين بتقيم خدماتنا و على ثقتكم بفندق شيراتون الكويت نتطلع للترحيب بكم في القريب العاجل

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
You get lost between elevators, but clean and friendly staff
2 nachten verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The interior is lovely the staff were kind and i will definitely come again
1 nacht verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend, convenient location, excellent services, and multiple choices of authentic food.
1 nacht verbleven in januari 2019
Reactie van HM op 5 jan 2019
Dear Sir/Madame, We are delighted to read your review and we are pleased to learn that you found our location convenient as well as the excellent services provided by our associates. We would also like to thank you for your positive comment regarding the selection of our food. We look forward to welcoming you back at the Sheraton Kuwait, A Luxury Collection Hotel. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

8/10 – Goed

ALAIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff, very helpful,very efficient. Location is good.
2 nachten verbleven in december 2018

10/10 – Uitstekend

SamH, Rockville , Maryland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gym, staff, location, and an over eagerness of staff to help and provide prompt service
2 nachten verbleven in oktober 2018

8/10 – Goed

Abdulrahman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Abigail

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel to stay at for business traveler. Lots of history, great food and excellent staff
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great restaurants
Best experience in my travels Among different hotel chains, the Sheraton luxury hotel is a class by itself especially for Business travelers
2 nachten verbleven in augustus 2018

10/10 – Uitstekend

Reem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing business trip
The star of the stay is the friendliness of the staff
3 nachten verbleven in juli 2018
Reactie van HM op 5 aug 2018
Dear Ms. Reem, We are delighted for your positive comment regarding our associates and look forward to having you stay with us again. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 – Uitstekend

maryam, qatar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel in the city! I can’t say enough
I can’t describe the hospitality of staff. they are amazing and super helpful they treat you like family . everything you need and more is available n the room. late checkout is available till 5 pm ! food is great. I have stayed in a very new 5 star hotel in kuwait before but it doesn’t exceed cleanliness and hospitality of Sheraton also Sheraton has central location
1 nacht verbleven in juli 2018
Reactie van HM op 31 jul 2018
Dear Ms. Maryam, We are delighted to read your review as we strive to ensure that each stay is exceptional and unforgettable by delivering a true 5 star experience. We definitely look forward to welcoming you back on your next visit. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 – Uitstekend

Steffen, Berlin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Komfortables Hotel
Das Hotel macht einen sehr neuen Eindruck, alles ist perfekt, liegt im Zentrum, Gym sehr gut, Frühstücks-Buffett exzellent, Service hervorragend, Limo-Flughafentransfer und Shuttle-Bus zur großen Mall sehr gut. Tolles Hotel zum Entspannen.
3 nachten verbleven in juni 2018
Reactie van HM op 31 jul 2018
Dear Mr. Steffen, It is truly a delight to read your review as guest satisfaction is very close to our heart. We are committed to providing the best service and are very pleased to know that your overall stay was perfect. We look forward to welcoming you back to Sheraton Kuwait on your next visit and wish you safe travels. Kind regards, Mazen Mhana Complex Director of Sales & Marketing

10/10 – Uitstekend

lamia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
رااائعة بكل المقاييس .. خدمة مميزة منذ لحظة الاستقبال .. وصلت قبل الموعد .. و جهزوا غرفة علي طول .. و فوقها اب جريد ... مممتااااااازة
Reactie van Mazen Mhanna op 29 mei 2018
ضيفتنا الكريمة نشكر لك وقتك الثمين بتقيم خدماتنا التي لاقت استحسانكم و نتمنى لكم زيارة في القريب العاجل مع خالص التحيات مازن المهنا مدير إدارة التسويق و المبيعات

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Mazen Mhanna op 5 mei 2018
Dear Valued Customer, We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay!
it was amazing, the service was great and the hotel was in a great location for all of my meetings over the few days that I was there.
Reactie van Mazen Mhanna op 5 mei 2018
Dear Valued Customer, We are delighted that you had a pleasant stay with us at the Sheraton Kuwait and we appreciate your positive comments regarding our hotel facilities. Kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always great!
Absolutely fantastic!!!!
Reactie van Mazen Mhanna op 15 apr 2018
Dear Valued Customer It was a pleasure to have you as our guest and truly appreciate your comments. We do look forward to seeing you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Kind Regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 – Uitstekend

Abdulaziz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Clean and nice hotel
1 nacht verbleven in januari 2018
Reactie van MM op 14 feb 2018
Dear Mr. Abdulaziz, It was a pleasure to have you as our guest and truly appreciate your comments "Clean and nice hotel" We do look forward to seeing you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Kind Regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
الرقي
الحمد لله الفندق راقي جدا وهو تجمع الوفود المشاركة لخليجي 23 لكرة القدم والصراحة على تضخم الاعضاء والوفود المتواجده الا انه تشوف الابتسامة من جميع الموظفين وهم في غاية التعاون . فأنصح الجميع بالسكن في هذا الفندق الراقي جدا.
1 nacht verbleven in januari 2018
Reactie van MM op 14 feb 2018
الضيف العزيز نشكر لك وقتك الثمين بتقيم خدماتنا التي لاقت استحسانكم و نتمنى لكم زيارة في القريب العاجل مع خالص التحيات مازن المهنا مدير إدارة التسويق و المبيعات

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location, staff and facilities. Great history.
2 nachten verbleven in juli 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2017

10/10 – Uitstekend

meemzi, qatar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel in Kuwait
I've stayed in few 5 stars hotels in Kuwait & they are even newer than Sheraton but even if they had more facilities ( beach / restaurants ) still Sheraton rooms are cleaner and staff nicer & more professional. Also they upgraded our rooms from standard to junior suits!
Reactie van MM op 30 apr 2017
Dear Meemzi, Thank you for sharing your comments regarding last year's stay at Sheraton Kuwait. We are delighted to read your review and are pleased to learn that you found our location & staff perfect as well as the services provided by our associates. We appreciate your kind recommendation and hope to welcome you back soon. Best regards, Mazen Mhana Complex Director of Sales & Marketing

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel needs some renovation, however the service is absolutely wonderful. Also my towels were pressed to perfection. Wonderful. There is a newer 4 Points by Sheraton next door, but I love this place better. Breakfast was amazing!!! So tasty, such a variety !!! I still talk about it. That said there is nothing around the hotel - the Opera building is just across the street- but to cross the street you will need to be James Bond. There is also a small, dingy mall nearby - i wouldn't recommend it. Starbucks in the adjacent Four Points by Sheraton next door. Great for business.
Dear Sir, Thank You for your recent review posted on our Hotels.com website. It is only with your comments and feedback that we are able to better assess and improve to best exceed all guest expectations. It was a pleasure having you stay with us and we look forward to having you stay with us in the future. Best Regards, Mazen Mhana Complex Director of Sales & Marketing

10/10 – Uitstekend

Sharif

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxury and cleanliness with fabulous service
I was pleased with the level of service, hospitality and luxurious amenities which seem rare in Kuwait. Will definitely return again.