Terras

Beoordelingen van Volcano Lodge Hotel & Thermal Experience

4 out of 5
Volcano Lodge Hotel & Thermal Experience
7 Km West From La Fortuna, La Fortuna, Alajuela

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 740 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 188 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 1004 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Roel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice facilities
The overall experience was nice. The rooms are a bit dated but kept very clean. Nice that every room has a view of the volcano. The restaurant was also very good.
2 nachten verbleven in februari 2020
Reactie van Gerardo Pérez H op 16 mrt 2020
Dear Roel, thank you for sharing your opinion about your recent stay with us. Definitely our daily goal is to make the stay of our guests a perfect and unforgettable experience. Our staff works at all times to fully serve our visitors and your feedback will definitely help us to improve every aspect of our work. We hope you visit us again soon, it will be a pleasure to serve you!! Best regards,

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous location, would go back!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Daniel

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mi experiencia ha sido muy buena. Disfrutando de las amenidades del hotel. Pudimos relajarnos en las aguas termales y usar la piscina.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Robert

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place! Loved everything about it.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

FERNANDO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean property. Thermal pools are great.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marie, Kissimmee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was extremely impressed with this property. check in and stay was seamless and perfect. Staffs were extremely professional and friendly. The room was very clean with nice decor. Around the property, was clean and grounds very well kept. Hot spring and pool area were phenomenal. We dined in the restaurant and the food and bar drinks and menu options were awesome. They have multiple bars and they open late. I highly recommend the property and this was our 3rd visit to costa rica, we will definitely stay again. Thank you for a great experience!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, amazing volcano view, great food. Very friendly and accommodating staff. Excellent service. Highly recommend
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kanwalpreet, Mississauga

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nadya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed everything from our stay at this hotel (room, grounds, staff, dining options, etc).
3 nachten verbleven in april 2024

10/10 – Uitstekend

Ricardo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service by the staff all over the hotel was excellent, super kind and very friendly. Food was great and the location is very nice. The rooms are spacious and clean and also the view from the volcano was amazing
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Ronnie

Positief: Personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Debra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool side dining and thermal springs with multiple pools to enjoy. Great value and location.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Echo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

JULIA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, great service. Food was under-seasoned but otherwise very good. Room (junior suite) was fantastic with private thermal pool. The only big negative was a horrible mattress. It was like sleeping on cement floor. I have been in severe pain the whole vacation as a result. Front desk and housekeeping did not provide a solution saying the mattresses are brand new. No softer mattress or topper available. No attempt to fix the issue.
3 nachten verbleven in april 2024

6/10 – Redelijk

Christie

Positief: Personeel en service, voorzieningen
The grounds of the property were beautiful! The rooms needed updating and felt dark and a bit grimey
4 nachten verbleven in april 2024

8/10 – Goed

BRINDA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is old style but all other thing good
2 nachten verbleven in april 2024

10/10 – Uitstekend

Henry, Orlando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to complaint about it. Overall nice! I will come back.
2 nachten verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for choosing us as your accommodation option, and very happy to read your comment. We hope you enjoyed your trip to Costa Rica. Pura Vida!!!

8/10 – Goed

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Internet was extremely slow and there was only one outlet in the room making it difficult to keep devices charged. Overall it’s a nice hotel with excellent grounds, wonderful staff, good food and a great happy hour.
3 nachten verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. We will take your comments into account with our technical team. Pura Vida!!!

10/10 – Uitstekend

Robert

3 nachten verbleven in april 2024

10/10 – Uitstekend

John

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family of 5 with 3 small children enjoyed our stay. Very welcoming, great hot springs, pool, and peaceful atmosphere. Very kind and helpful staff!
4 nachten verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments, we will take them into account. Pura Vida!!!

10/10 – Uitstekend

Osvaldo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second time here, I am not received my room upgrade
1 nacht verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments, we will take them into account. Please just remember that the upgrades depend on the availability of rooms. Pura Vida!!!

10/10 – Uitstekend

carine

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and location.
4 nachten verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments. Pura Vida!!!

10/10 – Uitstekend

Erika

1 nacht verbleven in april 2024

10/10 – Uitstekend

maria

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value. However, be careful with your belongings. One of my beach dresses got stolen next to the swimming pool.
1 nacht verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for your comments! We will take them into account to improve. We hope you enjoyed Costa Rica. Pura Vida!!!

10/10 – Uitstekend

Prakash

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place. You can just spend time here itself. The Hot Spring are great
2 nachten verbleven in februari 2024
Reactie van HAC op 17 apr 2024
Thank you very much Prakash for choosing us for your vacation! We hope you enjoyed Costa Rica. Pura Vida!

10/10 – Uitstekend

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Relaxing spot
2 nachten verbleven in september 2023
Reactie van HAC op 17 apr 2024
Thank you very much for choosing us as your accommodation option, we hope you have enjoyed the area: Pura Vida!

10/10 – Uitstekend

Preeya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HAC op 27 apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Pura Vida!!!

10/10 – Uitstekend

Justin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here with my family of 4 (two boys 7 & 11) in March 2024. The property is absolutely beautiful, the views of the volcano are surreal, and the staff and food was outstanding. We ate in town twice and it was good both times, but we were all wishing we had eaten at the resort instead. The pools were great and were at different temperature levels from very hot to refreshingly cool. The location is close to Hanging Bridges, Arenal hikes, La Fortuna waterfalls, and much more. I couldn't recommend more!
3 nachten verbleven in maart 2024
Reactie van HAC op 27 apr 2024
Thank you very much Justin for staying with us! We hope you enjoyed Costa Rica!

10/10 – Uitstekend

Emily

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish we would have stayed longer!
2 nachten verbleven in maart 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 28 mrt 2024
Dear Emily! Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 – Uitstekend

Duke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very unique resort. The room that we rented had its own private hot spring. Its located in the back, so it was quiet and private. If you wanted to use the main hot spring, they are jetted and each area was a privare area. The resort was close to all the activities and restaurant and security was aleays walking around and sitting at front gate. It is very safe. Breakfast was very good also. Highly recomend.
2 nachten verbleven in maart 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 26 mrt 2024
Dear Duke, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van HAC op 25 mrt 2024
Thanks for your visit and for your evaluation!Pura vida!!!

10/10 – Uitstekend

Dinu

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Incredible natural habitat, well groomed. Spas, Pools, thermals are high class; you don’t need ecotermales.
1 nacht verbleven in maart 2024
Reactie van HAC op 25 mrt 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your time with us, and your kind words serve as a great motivation for us to continue striving to satisfy our future guests.Best regards,

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in maart 2024
Reactie van HAC op 25 mrt 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van HAC op 18 apr 2024
Thank you very much for valuing our services, we hope you have enjoyed our property and the area. Pura Vida!

10/10 – Uitstekend

Vinay

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
beautiful property exterior, close to most interests, fantastic breakfast, very wondeful staff, very clean outside area, wonderful thermal too. the rooms left a lot to desire for... walls are thin and my neighbors were shouting and fighting until late into the night. rooms were by themselves a little dated, not enough charging ports and very small room for the price they charge... overall not a wow experience with thw rooms
2 nachten verbleven in maart 2024
Reactie van HAC op 25 mrt 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us, and we take both the positives and areas for improvement seriously as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best to have a car if you stay here. Otherwise you are eating at the one restaurant or taxiing to to restaurants. Not much walkable nearby. People seem to love it here so I may be an outlier, but I don't see the joy of a volcanic hot bath in the tropics. I'm looking to cool off, not warm up and the colder pools are quite small.
4 nachten verbleven in maart 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 13 mrt 2024
Hello David. Thank you so much for your recent visit and for your comments. Pura vida!

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gardens here were outstanding. We got a superior room with our own tiny backyard oasis with lawn chairs and our own thermal rock tub! Incredible! Food and staff were amazing! Great pool and thermal pools, rooms were very clean and comfortable. Would go back in a heartbeat. And you can’t beat the view of the Volcano from the lodge
2 nachten verbleven in maart 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 13 mrt 2024
Dear Stephanie, Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 – Uitstekend

robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds. Pleasant staff. Comfortable bed. Lovely pools
2 nachten verbleven in februari 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 13 mrt 2024
Dear Robert, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 – Uitstekend

Elizabeth, Buxton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved this resort. Everything is sparkling clean. All staff was friendly and helpful. Loved the pools, hot springs, barrel sauna, hang out lounge and delicious breakfast. Room was comfy and cozy but we didn't spend anytime there except to sleep. They do this thing early morning where they hang bananas and it attracts all these gorgeous birds. The views of the volcano are also Spectacular from the property.
2 nachten verbleven in februari 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 13 mrt 2024
Dear Elizabeth,Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 – Uitstekend

Darlene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The thermal pool was fabulous, and the breakfast buffet was top notch. All the staff was pleasant and helpful. This was our 3rd time staying at this resort.
1 nacht verbleven in maart 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 13 mrt 2024
Hello Darlene. Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

6/10 – Redelijk

Daniel

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the pool,hot springs and the grounds we very pretty
7 nachten verbleven in februari 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 27 feb 2024
Dear Daniel, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 – Uitstekend

Vladimir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great amenities and kind personnel service.
2 nachten verbleven in februari 2024
Reactie van Volcano Lodge Hotel & Thermal Experience op 27 feb 2024
Dear Vladimir, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

8/10 – Goed

joel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van HAC op 25 mrt 2024
Thanks for your visit and your evaluation!Pura vida!!!

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Perfect location for all activities. Close to town. The thermal spas on property were great. Lots of wildlife on property too!!
1 nacht verbleven in februari 2024
Reactie van HAC op 21 feb 2024
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 – Uitstekend

Gerald

1 nacht verbleven in februari 2024
Reactie van HAC op 21 feb 2024
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fantastic stay. The thermal springs were wonderful and we had a superior room which had its own individual hot springs pool/hot tub. The staff were excellent and very welcoming. The shared areas and sauna were wonderful. Meals were lovely but more pricey supper in keeping with the upscale location. Would stay again.
2 nachten verbleven in december 2023
Reactie van HAC op 21 feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We love that you have stayed with us.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

8/10 – Goed

Sarah

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The rooms we stayed in were very outdated. Our water wouldn’t get hot the first night so no shower. The grounds were pretty and the restaurant was nice as well.
1 nacht verbleven in januari 2024
Reactie van HAC op 21 feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We will pay attention to the details of the water.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van HAC op 21 feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.