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Beoordelingen van Empress Hotel of La Jolla

3 out of 5
Empress Hotel of La Jolla
7766 Fay Ave, La Jolla, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 646 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 999 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Percy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Echt goed hotel op top locatie
2 nachten verbleven in augustus 2019
Reactie van jmajors op 11 aug 2019
Dear Percy, We are glad you liked our hotel. Our location is central to everything that La Jolla has to offer. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager

6/10 – Redelijk

Randy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

La Keisha

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great venue. I will be back.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Saras, Glenview

5 nachten verbleven in maart 2024

10/10 – Uitstekend

carmen

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Stuart, Calgary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and a nice property. Good size rooms and the staff were very nice.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Lorane

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was so personable and professional. The room was clean, the bed so comfortable. They had a charging station for my car which was very convenient. I would recommend staying here.
2 nachten verbleven in maart 2024

8/10 – Goed

Margarita Pérez

It needs maintenance and more clean
6 nachten verbleven in februari 2024

10/10 – Uitstekend

Mark

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, great location great staff!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kitty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Theresa

Positief: Personeel en service
Our non smoking room smelled like smoky and musty.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Connie, Orono

Positief: Netheid, personeel en service
The valet guys were awesome - quick, efficient, friendly Breakfast scones !
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Erica L

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel and service!!
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Lucas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The valet was included and nice to have as parking in La Jolla is a premium. We walked to restaurants every night and the ocean is just two short blocks away. The staff was very nice!
3 nachten verbleven in februari 2024

6/10 – Redelijk

Joseph

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would have given the property 5 stars except for one really important problem. Our room was next to the restaurant kitchen and a party room. It was so loud both nights until about 10:30. It sounded like they were banging pots and pans and throwing furniture. An outside metal gate would constantly clang as the employees went in and out. The lid of the dumpster was constantly banging. You could hear parked cars of the employees coming and going and even alarms going off. The noises of people laughing loudly was certainly not relaxing. I finally called the front desk and they were obviously aware of the problem. I’m guessing it wasn’t their first complaint. The room should not be rented.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Brad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Empress was perfect for us. We were easily able to walk our dog from the hotel around town. The hotel staff was helpful and pleasant. The room was comfortable. The breakfast service and guest laundry were great conveniences. The restaurant was excellent.
3 nachten verbleven in januari 2024

8/10 – Goed

John

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Angelica

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Conveniently located quaint hotel.
The Empress is a quaint hotel with an old-school restaurant and bar. Within walking distance of downtown and shopping areas and the beach. Valet parking was reasonable with unlimited in and out privileges. The restaurant had live piano with some great jazz standards being played. We enjoyed our stay. Having breakfast included is always a plus, but there are plenty of restaurants to choose from if you want to go out.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Maria

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved staying here for New Years Eve and taking a walk early morning on New Years Day. The entire stay was great and I was very satisfied with the breakfast provided.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Carl

2 nachten verbleven in december 2023

6/10 – Redelijk

Rosana, SAN DIEGO

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Hotel is in downtown La Jolla, a walkable area with good dining options, but far enough away from the main streets to avoid the noise. The hotel itself was average, you can tell there were parts that have been renovated, but other spots clearly dated, like the bathrooms. We were greeted by a slouchy, sullen guy in a black hoodie that didn't make a great first impression and at some point one of the housekeepers let herself into our room to look for the phone charger that she thought she left while cleaning...bizarre. The highlight was that it was walkable to Piazza 1909 and Brick and Bell.
1 nacht verbleven in december 2023

6/10 – Redelijk

Tiffany A

Zakenreiziger
Positief: Netheid, personeel en service
The service from the front desk and janitorial staff was fantastic. The room itself definitely had its quirks. I had an accessible room with a king bed at (noisy) street level. The mattress was not comfortable and left my lower half aching after just a couple of hours. The toilet, though itself accessible, was positioned oddly, which made using it somewhat difficult. Additionally, a high pitched noise would sound intermittently in the bathroom area, presumably from another room using the water? It happened sporadically at all hours, which was really aggravating. On the plus side again, the continental breakfast was better than average with a clean, well-maintained serving and dining area. I did not try the restaurant (the Manhattan). Overall, got the job done.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Rob, San Diego

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice spot! Breakfast included. We have stayed here twice and enjoy it each time. Highly recommend. It is walking distance to a lot of places to eat and down to the beach.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Bradley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property and location. Terrific staff, clean rooms. My wife and I live in LJ but we still staycation here.
1 nacht verbleven in november 2023

10/10 – Uitstekend

harry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Great location.
2 nachten verbleven in november 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

Ruth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No parking
2 nachten verbleven in november 2023

6/10 – Redelijk

Jeff

Hotel just ok - will be staying elsewhere
The hotel is just ok. We won’t be staying there again - much better hotels in the area. They charge a fee for early check in even if the room is available. Also for a late check out if desired. The free breakfast was terrible - cold eggs and cold potatoes. I was afraid of food poisoning so we ate elsewhere. The room and lobby need updating. Not appealing.
1 nacht verbleven in oktober 2023

8/10 – Goed

mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023

6/10 – Redelijk

George, Manasquan

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Centrally located in La Jolla village, the Empress is a good hotel for a long or short stay. It's a few blocks from the ocean and close to several restaurants and bars. The staff is very nice. Towels were replaced daily and trash was emptied. I was surprised that the bed was never made or the carpet vacuumed during our 5 day stay. It's a good thing we're not messy!
5 nachten verbleven in oktober 2023

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Gabrielle

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A fantastic hotel stay
The hotel is well located and is walking distance from many great restaurants and the service was attentive. The included breakfast was delicious also!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Noelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

6/10 – Redelijk

Richard

Zakenreiziger
Positief: Netheid
The first room I checked into was marked as ready and cleaned. When I walked in, the blankets were on the floor and trash everywhere. It was far from a room that was ready. The second room I switched to, didn't have soap, only shower gel. I just accepted it because it was late and not too big of a deal. However, this just goes to show the lack of attention to their actual jobs. The hotel was also very dated with loud fans that were left on in an empty room either next or below me that reverberated. I was there only to sleep for a couple nights only so didn't take it up with management. Front door staff were very courteous though and appreciated their customer interactions.
2 nachten verbleven in september 2023

6/10 – Redelijk

Jaime

Reisde met familie
Negatief: Personeel en service
3 nachten verbleven in september 2023

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

6/10 – Redelijk

Bonnie

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Bed was comfortable, bathroom average, no balcony or view and no swimming pool or hot tub. Great location to shops. Coffee and microwave awkward placement.Friendly staff.
2 nachten verbleven in september 2023

8/10 – Goed

Pam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was fantastic! Bed super comfortable! I will always stay here!!
1 nacht verbleven in september 2023

8/10 – Goed

salustia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gusto la limpisa la ubicacion y sobre todo el precio.
1 nacht verbleven in september 2023

6/10 – Redelijk

CARLO

Positief: Personeel en service
Location
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

linda

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
The staff at the hotel were very nice so I gave 5 stars for the. However, our sheets were not clean and the sink backed up. They comped some parking and resort fees ($125) It was gross and upsetting as we didn’t realize until we got up in the morning after sleeping on them. Totally unacceptable!!I will try and post photos.
5 nachten verbleven in augustus 2023

8/10 – Goed

Michele

Reisde met partner
Positief: Netheid, personeel en service
The property is perfectly located, renovated, and the staff was very friendly and efficient. Parking can be challenging but they have complimentary valet so you can pull up to the front door, have your bags taken if you wish, and they whisk your car away! The building is older and there were some water damage issues, which they thanked me for pointing out and were going to repair.
1 nacht verbleven in september 2023

4/10 – Matig

Sarah

Negatief: Staat van de accommodatie en faciliteiten
The restaurant in the hotel ran loud machines right outside our window at 9am and refused to turn them off when asked. This was a rare opportunity for me to sleep in on vacation and it was ruined by the extreme noise levels. Also, we were told we paid for a hot breakfast at the hotel but it turned out to be only cereal and toast. Further, there is no need to pay for valet as sighted. Plenty of free street parking that’s easier to park in than valeting.
1 nacht verbleven in september 2023
Reactie van Joel Majors- General Manager op 5 sep 2023
Dear Sarah,We appreciate your review and take all of our guests comments seriously in an effort to try to learn from our mistakes.The Manhattan Restaurant is owned and operated by private individuals and we were not aware at that time that they were cleaning the carpets so early in the restaurant. Please accept our apology for this.Our expanded continental breakfast has something for everyone. We offer two types of hot eggs, link sausage and sausage patties, cereal, yogurt, fruit, assorted bagels, muffins, a variety of fruit, homemade waffles with coffee and a variety of juices.Street parking is available but patrolled by the city and it is safer to park with us than to receive a parking citation as it has to be monitored closely.We do hope that you try us again and if you have any questions I will be happy to speak with you and make your future reservation.Kind Regards,

10/10 – Uitstekend

Ryan

3 nachten verbleven in september 2023