We did not have a good experience during our stay at this property during February.
When we arrived, the guest manager was not present as promised, nor were we able to
contact him. We finally contacted the maid, & after 2 hours were able to gain
access. We found the premises generally in good order, although the kitchen
was not what I would describe as well stocked.
After a few days we experienced an infestation of biting red ants. Both my brother & sister
ended up with bites on hands/arms/legs. Once we bought some vinegar we were able to
keep this issue under control. The beds, sheets and towels provided were decent, however, the
owner failed to provide extra sheets for the couch pull out for my brother. In addition, we
found the furniture in the covered patio area where we spent most of our time to be so
uncomfortable, we ended up buying two chairs in town. We spent most of our time in that room
proximity to ocean was the whole reason we rented this property.
In the 2nd week, we began to experience significant electricity "gray outs" where the current
would repeatedly go on/off, for hours at a time. With no electricity, 1 cannot operate the
stove (which had an electric lighter switch), take a shower, or use the toilet.
Thinking it was temporary we made do as best we could. Eventually we came home after dinner
one night to no electricity for 13 hours; we used our cell phone torches to find our beds &
went to bed quite early. This extended loss of power was a HUGE issue for me, as I couldn't
use my required medical device.
During this time, a worker from the local electrical com came to permanently turn off the
power; there were some issues with billing. The people staying upstairs paid the $650 or so
bill that was in arrears, & the power was turned back on. The upstairs people had been in
touch with the owner & was told to assure us all was taken care of. The next day, the worker
returned & turned off the power again, this time locking it up. A lawyer later arrived,
hired by the owner to resolve the problem. We then experienced no power for 20+ hours.
Again, I was unable to use my medical device during that time, & now our phones/IPad's were dead.
We decided to leave our rental after that night, 15 days early for the loss of essential services;
services we paid for & was now threatening my health. To date we have not received the requested refund despite repeated requests.
