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Beoordelingen van Langkawi Lagoon Resort Private Unit

4 out of 5
Langkawi Lagoon Resort Private Unit
Jalan Kuala Muda, Langkawi Lagoon Resort, Langkawi, Kedah

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 4 van 9 beoordelingen" "
Gastenscore: 8 - Goed. 0 van 9 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 9 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 9 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 9 beoordelingen" "

7,2/10

Netheid

6,8/10

Personeel en service

7,8/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Hannelore

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Den här hotellet kan vi inte rekommendera. Stranden kass, poolen smutsigt och hotellet är gammalt och ner slitet.
1 nacht verbleven in maart 2020
Reactie van Muhammad op 16 mrt 2020
We do apologize as we are currently recovering from lekima typhoon. Your complain have been noted. Thank you very much.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2020
Reactie van muhammad op 26 jan 2020
thank you so much for your feedback. please come again

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a dump, it is not maintained at all . avoid this property, io should not be listed i Expedia
2 nachten verbleven in november 2019
Reactie van Muhammad op 30 nov 2019
we apologize for any unpleasant experience during your stay with us. We have tried our best to please all of our guest and this is first time we have received such a bad review. It would be very helpful if you can email us the detail of your problem so we can improve our service.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Voorzieningen
Ich habe eine Villa gemietet. Die Aussicht vom Balkon war kaum zu übertreffen. Das Hotel liegt an einer Lagune, keine Möglichkeit im Meer zu baden. Die ganze Anlage wirkte auf mich sehr ungepflegt und lieblos. Man ist ständig auf ein Taxi angewiesen, um nur schon Getränke einzukaufen.
5 nachten verbleven in november 2019
Reactie van muhammad op 8 nov 2019
Thank you very much for your response. we do apologize regarding the sea. we really recommend you to go to Chenang beach for sea sport which is 10 minutes from our hotel. We do provide in room dine service. you can call our restaurant using provided phone and they will deliver it to your room. we are currently recovering from lekima typhoon that have heavily damaged our hotel. we do apologize about that. however we do hope to see you again. have a nice day

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is nice and cozy. They upgrade us to villa on the sea. My only complain is the beach is quite muddy at low tide. The rest is good. We got internet tv in the room which is nice.
1 nacht verbleven in oktober 2019
Reactie van muhammad op 20 okt 2019
we do apologize regarding the muddy beach during low tide. the reason the beach is muddy is we have build wave retaining wall on the sea to protect us from big wave. for us, safety is the most important but muddy beach is the side effect of it. thank you so much for your support, we will try to configure out how to reduce the mud on our beach. please come again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome Sunset
1 nacht verbleven in oktober 2019
Reactie van Muhammad op 17 okt 2019
thank you very much for supporting us. please come again

10/10 – Uitstekend

Farah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worth every penny
1 nacht verbleven in oktober 2019
Reactie van Muhammad op 17 okt 2019
thank you so much for supporting us. please come again.

10/10 – Uitstekend

Sarah, Kuala Lumpur

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff. The hotel is a bit old but well maintained.
1 nacht verbleven in oktober 2019
Reactie van muhammad op 15 okt 2019
thank you for your support. please come again.

4/10 – Matig

Vy

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The room was very spacious since somehow they gave us a VIP room, but it was quite a bit out of date. The staff was unprofessional. They took half an hour to check us in, didnt give any voucher for breakfast (I booked a room with free breakfast), and doing something else on their phone while helping us. We have to find our own way to the room and the reception didnt even check our room when checking us out. Also, it was a little confused because we were not sure if we booked the room over the water villa or inland villa (cause the room when booking online show the over water villa). However we got the VIP room inland so I’m not sure if they had no more over water room so that was why they put us in the VIP room inland. It actually a very nice place to stay, but need to improve with the service
3 nachten verbleven in juli 2019
Reactie van Muhammad op 4 okt 2019
We do apologize as some of our staff were new at that time. Thanks to your concern, they are fully trained now. Your booking ( Deluxe Double Room Sea View ) is indeed located on our main building ( on land ). the villa that is located on the water (sea) will be Standard Suite @ Sea Village, Executive Suite @ Sea Village and Superior Suite @ Sea Village. Thank you so much for your kindness and patience. We do hope to see you again.